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Hotel Jen Penang by Shangri-La

TripAdvisorUS$91*
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May 7 May 8
1 room 2 adults 0 children
US$96*
US$91*
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US$96*
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Hotel Jen Penang by Shangri-La
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1,813 Reviews from our TripAdvisor Community

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Showing 1,564: English reviews
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Singapore
Reviewed 6 days ago NEWvia mobile

This is our first time staying in Penang city area when our past trips were in seaside resorts near Batu Feringghi area. We really enjoyed the convenience of being near many of our favourite food areas around Hotel Jen area. The Hotel's amenities and recently refurbished room really pleased us. Special mention to Serina who really took care of us...

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1Thank BGBGSingapore
Reviewed 1 week ago NEWvia mobile

I was coming here for business trip that I need to work at night. When I check-in the hotel, I was not being told there is renovations going on. Till I reach my room floor, I heard quite numbers of rooms are renovating. Drill sound, saw, knocks were annoying for me which I couldn't rest for my night shift. I...

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Helpful?
3Thank Yeoh B
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Yeoh B, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We are sorry about the inconvenience from the renovation works and we thank you for bearing with us during this period. We always try to ensure all of our guests are aware of any events which may be taking place at the hotel,...

Staffordshire
Reviewed 1 week ago

Based on previous reviews which mentioned that the hotel was being refurbished from the top to the bottom, so it was worth trying to get a room on a higher floor - so we requested this and got a pair of connecting rooms on the top/17th floor! Very comfortable rooms and well refurbished with pleasant decor. Breakfast is a buffet...

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Helpful?
1Thank jschwa1
Stevenage, United Kingdom
Reviewed 1 week ago

We were there in November last year before renovations but pleased we were able to enjoyed the newly renovated room.We stayed at the club lounge and I am pleased to say that it is worth it and we were well looked after by the staff

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1Thank theresaeastwood
Denpasar, Bali
Reviewed 1 week ago via mobile

I thought I’d scored a great deal on Orbitz - rate of slightly more than $50 - for a one night stay at Hotel Jen Penang. Hotel Jen is a sub brand of the upscale Shangri La hotel that is supposed to be hip and modern. Immediately upon check in around noon I learned why rates at this very well...

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Helpful?
3Thank RoniWDenpasar_Bali
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear RoniWDenpasar_Bali, Thank you for staying at Hotel Jen Penang and sharing your review. We are truly sorry about your stay experience at our hotel, particularly the noise from the renovation. Thank you for bearing with us during this period. We always try to ensure all of our guests are aware of any events which may be taking place at...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Renovation during weekend (especially Sunday) early morning is unacceptable. The drilling started before 9AM and I only slept 4 hours throughout the night. It should start at least from noon where most of the guests have enough rest. Luckily i was still capable to drive back to KL Good company branding with lack of time coordination

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Helpful?
1Thank ace133
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear ace133, Thank you for staying at Hotel Jen Penang. We're sorry to hear that your stay was compromised by the noise from the renovation. Thank you for bearing with us during your stay. The comfort of our guests is important to us and I wish to apologise again for any disruption caused to you during your stay with us....

Texas
Reviewed 1 week ago

My husband and I try to stay at Hotel Jen whenever we travel to Asia, if available. Hotel Jen is located in a great area, around the corner from the bus station. 1. Transportation Purchase a voucher from taxi counter at the airport. Fares are based on zones. Hotel Jen is in zone 4. It cost 43.70 MYR,about 10.00 USD....

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Helpful?
2Thank NaturalNawlins
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear NaturalNawlins, Thank you for being Hotel Jen supporter and staying with us in Penang. We're happy to received your 5-star review and hearing on your wonderful experience. We are relief to know that you managed to have your cell phone back. We appreciate your kind words to the team and will convey your message to them. It will be...

Reviewed 2 weeks ago via mobile

I like the new image which combines of old Penang culture and heritage with contemporary style at the rooms. However the main entrance seems look old with less welcoming environment, appearance and decoration.

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Helpful?
Thank nazri m
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear nazri m, Thank you for your positive review on Tripadvisor. You'll be pleased to know that our 3-phases enhancement programme comprises all of our 443 guest rooms, suites, and public spaces such as the corridor and the lobby. The renovation is expected to be completed by July 2017. We can't wait to have you back soon to a welcoming...

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

I didnt realize until morning how old the hotel was. Everything in my room was just too dated. The bathtub was cracked.. The dust was overwhelming.. The sofa and the sofa pillows were stained. I heard they currently under renovation so hopefully it will change things.

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Helpful?
Thank AnnalizaBisnar
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear AnnalizaBisnar, Thank you for sharing your review with us. We're sorry to hear on your experience. Pleased to share that our renovation programme is expected to be completed in July 2017. A lot of thought was put into designs of the new rooms with comfort and clever details that would suit guest needs and we are sure you would...

Singapore, Singapore
Reviewed 2 weeks ago

The place is newly renovated but they have kept the same spacious room as when they were Shangri-La Hotel. The location is great as there are shopping centres behind the hotel and within a mere 5 minutes walk there are many eateries. I like to firstly commend the concierge staffs who are helpful and friendly. What I found lacking is...

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Helpful?
Thank Richard G
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Richard G, Thank you for staying with us and sharing this positive review on Tripadvisor. Your kind attention to our newly renovated rooms, the location and friendly service are a joy to learn about. My team and I look forward to welcoming you back for another stay with us! Best regards, Tane Picken General Manager

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $71 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Travelocity, Expedia, Hotwire, Orbitz, Priceline, Hotels.com, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level rooms are better”
jschwa1, 16 Apr 2017 | Read review
“Try to have a room away from lifts as it can be a bit noisy during the night.Higher floor has better views”
theresaeastwood, 15 Apr 2017 | Read review
“either pool view or sea view”
nambeer, 7 Apr 2017 | Read review
“High floor while renovating”
349randolphh, 27 Mar 2017 | Read review
“Avoid the renovations!”
Boreda, 25 Mar 2017 | Read review
5 of 5
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US$91* /night
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HotelJen.comUS$96
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Prices are for 1 room, 2 adults
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