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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,765 Reviews from our TripAdvisor Community

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Showing 1,520: English reviews
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Reviewed 4 days ago NEW

we only knew that the hotel is refurbished state during our arrival.Room just normal standard.The location is good.Talk about food,first dinner trial was not succesfull.Hainan chicken and wonton noodle certainly not the level of the hotel.But we are very happy and satisfied with the tasty and good breakfast.Lucky, we can enjoy bfast buffet in our 5 days stay.Tips to the...

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Helpful?
1Thank Kartika T
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Kartika T, Thank you for your review and the comments on our hotel. We're glad that your overall stay went well and please be assured that my team and I will continuously strive in delivering quality experiences for our guests. You will be pleased to learn that our enhancement programme is expected to be completed in July 2017. The...

Reviewed 5 days ago NEWvia mobile

Was here in Jen for my biz trip. Staff was friendly and helpful. The breakfast is normal. All was perfectly fine until the 2nd day of my stay. Me and my friend was having a nap in the room and there was this Chinese contractor and housekeeping and a foreign worker has ranged the bell rudely in few times and...

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Helpful?
1Thank ristine
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear ristine, Thank you for your review and the comments on our hotel. The comfort of our guests is important to us and I wish to apologise again for any disruption caused to you during your stay with us. We take all feedback very seriously, and I want to assure you that we have procedures and standards in place to...

Coffs Harbour, Australia
Reviewed 5 days ago NEW

My husband and I along with the Murphy's and Gourley's stayed for 11 days. We loved the newly renovated rooms, they daily cleaning staff do a fantastic job. The place just sparkles. Youstaff in the Club room was so attentive and made us all feel very special. The two breaky chefs did an absolute killer poached egg. Just perfect every...

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Helpful?
1Thank Pinkertons0
Hong Kong
Reviewed 5 days ago NEWvia mobile

Despite the negative reviews, I was optimistic about staying at Hotel Jen. But sadly, that was not the case. My room was not yet renovated and sadly, it shown its wear which didn't bother me too much. What did bother me was the cleanliness! All the coffee mugs looked like they were quickly rinsed then put away, the mildew in...

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Helpful?
1Thank Lingc77
Leicester, United Kingdom
Reviewed 6 days ago NEW

Having twice previously reviewed Jen/Traders rather negatively there follows a commentary on several matters relative to the renovation currently in progress. First general matters. The lobby area, ground floor restaurant, first floor bar and most of the lower floors are untouched as I write. I stayed on floor 17 which is totally renovated, also floor 16. Not sure how many...

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Helpful?
2Thank KhunBill
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear KhunBill, Thank you for staying at Hotel Jen Penang and sharing your detailed experience with us. While we appreciate your kind words of the newly redesigned room and Club Lounge, we are sorry to hear that the stay has fell short in areas of hotel and staffs expectations. We are always looking to improve the standard of service we...

Southampton
Reviewed 1 week ago NEW

Club rooms have been refurbished. And, wow, what a good job they've done! Once again, it was nice seeing Katherine on Receiption when changing some currency. We first met her in the Club Lounge 3 years ago. She couldn't be more helpful on Reception, and with her warm welcome, she's clearly a true abassidor for the hotel. Likewise, it was...

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Helpful?
1Thank paulj121
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear paulj121, Thank you for the positive feedback on our hotel. I am pleased that you enjoyed your stay at the hotel. We appreciate your positive feedback particularly, the services provided by the team. We will convey your kind words to them. However, we are truly sorry about your experience in the Club Lounge on the renovation process. Please be...

Reviewed 1 week ago

I booked Jen whenever I am on business trip to Penang as it is located centrally. Unfortunately this time I had a bad experience. Just did a late checked-in at 11.15 pm. When getting in shower, realised both hot+cold knob released hot water only. Called operator and was advised there was a repair at 14th floor, advised to wait 20...

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Helpful?
1Thank Anthony S
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Anthony S, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are truly sorry for the inconvenience that has been caused during your stay as a result of the temperature of the water in your...

Singapore
Reviewed 1 week ago via mobile

Booked a room via Agoda. Check in process was a breeze. Staff are friendly and always with a smile. Breakfast was alright. a wide range of variety although d menu does not change much. there is live station for noodles n fresh juice which is 👍🏼. Booked a deluxe room. A little small but okay for couples. Hotel is currently...

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Helpful?
1Thank su B
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear su B, Thank you for sharing your positive review on Tripadvisor. It is good to hear that you enjoyed your stay with us particularly on the good location and friendly service rendered by the team. All rooms, suites and Club Lounge will be undergoing renovation and upgrades and the entire renovation is scheduled to complete by July 2017. We...

Reviewed 1 week ago via mobile

Stayed here from shangrila changed to traders and now jen hotel. Though changed names few times but same old room (room505 smoking floor because last min booking n fully occupied) Plus : good location, nice value Minus : old room, torn bed sheet, bad pillow, smelly room Notes : they're doing renovation now from 9am-6pm so better don't stay at...

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Helpful?
2Thank Yanni K
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Yanni K, Thank you for your review in Tripadvisor and for providing us with a feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience here at Hotel Jen Penang due to the unfurbished room. However as what you have positively pointed out, it's a great pleasure to announced...

Singapore, Singapore
Reviewed 1 week ago

The Jen (was Traders) Hotel is well located in Georgetown. Easy to get around from whether on foot or in a taxi or bus. The hotel is quite old, but we stayed in one of their newly renovated Club rooms, which was great value at MYR300 per night including breakfast and evening cocktails.

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Helpful?
1Thank paulerayner
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear paulerayner, Thank you for your sending us the overall feedback on your stay here with us. We are honoured to have your review based on your observations. Indeed we are currently undergoing a one year, three-phase enhancement programme scheduled to be completed by end of June 2017. The first phase, which was just completed, added new enhancements and innovative...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $72 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Agoda, Hotels.com and Asiatravel.com Holdings so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
24 questions
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Sydney, Australia
Geilenkirchen, Germany
4 months ago
Geilenkirchen, Germany

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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter floor but that is becauseof the refurbishment”
 of 5 bubbles 186kartikat, 21 Feb 2017 | Read review
“Club Lounge is great - Either side is fine as you get views either way”
 of 5 bubbles Pinkertons0, 20 Feb 2017 | Read review
“17 floor will be the quietest while renovation work is ongoing”
 of 5 bubbles KhunBill, 19 Feb 2017 | Read review
“Stay in a renovated room which is modern (other rooms very dated)”
 of 5 bubbles paulerayner, 13 Feb 2017 | Read review
“7 or 8 floor on up you have breakfast and evening snacks included”
 of 5 bubbles love_to_travel_WW, 2 Feb 2017 | Read review
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