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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,789 Reviews from our TripAdvisor Community

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Showing 1,543: English reviews
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Kota Bharu, Malaysia
Reviewed yesterday NEW

It has been quite a long time since I last stayed at Jen's Club room. This time, I enjoyed their GC offer of RM300++ per night and thoroughly made use of the Club benefits! They replaced the bath tub with a shower (I never used the bath tub anyway) and the Club lounge crew were very hospitable and welcoming. Ms...

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1Thank ngyuanlee
Singapore, Singapore
Reviewed 2 days ago NEW

Stayed in Jen hotel for 3 nights. Upgraded to the club room on the 17th floor because they ran out of non-smoking Deluxe room. The room is comfortable and new and we also have access to the club lounge which is excellent. We read about the noise from the renovation but we did not experienced much disturbance during our stay....

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1Thank JJ G
A TripAdvisor Member
Perth, Australia
1 review
1 helpful vote
Reviewed 4 days ago NEW

Very comfortable and rewarding stay. Close to shopping. ( next door). Close to jeweller's and money exchanges. Club lounge was excellent. Very good service. Restaurant was very good food and good size dishes as well as being very good and reasonable price.

Review collected in partnership with shangri-la.com
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1Thank A TripAdvisor Member
Singapore, Singapore
Reviewed 5 days ago NEW

We had a newly renovated room which was very comfy. I especially liked the hardwood flooring which felt much cleaner than normal carpets used in hotel. We had the view of the harbour and Komtar next two us. From our room we also spotted a dome shaped structure which we later learned was the Tech Dome. Location is fantastic. Lots...

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1Thank Dawn_SCA
Jakarta, Indonesia
Reviewed 6 days ago NEWvia mobile

Jen Penang in Goerogetown area of Penang is nice. Got a new renovated room when stay, quite cozy and nice. Next to 1st Avenue Mall, bus station in the back and also less than 10 minutes ride to Gleneagles, Adventis hospital, Gurney Paragon Mall, etc.

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2Thank Herry_72
Reviewed 6 days ago NEWvia mobile

Bad services especially receptionist (man with a spectacles) which duty tonight. Very rude when i want to validate my ticket parking. Need to go for communication course maybe. Also when i want to check in on the afternoon, my room still not ready & for me, the room is not in shangri la standard. I will prefer to go another...

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2Thank Muhamad F
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

Convenient and centrally located in Penang town. Within 2 mins walk to free Hop on Hop off Central Area Transit (CAT) shuttle bus stop, that takes you to all the tourist attractions within Gerogetown area. Good starting off point to the nearby hawker centers around the Penang road area like Chowrasta market to Kimberly street. All within short walks of...

Review collected in partnership with shangri-la.com
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2Thank ronnie660
Singapore, Singapore
Reviewed 1 week ago NEW

Overall good experience to stay at this hotel, from check in to check out. Clean room & bathroom (very important) although it is not the renovated one. The counter staff are friendly, attentive and efficient. Location is good. Just a few comments and perhaps suggestions if I may: 1. Hope the renovation be completed soon 2. More Tv channels, currently...

Review collected in partnership with shangri-la.com
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1Thank indralim
Hobart, Tasmania Australia
Reviewed 1 week ago

I have reviewed Jen previously and have visited several times starting when it was called Traders. I visit because of business so I am looking for a comfortable hotel, that can offer good service and able to assist me in my business. Jen does all of that but seems to also cater for simple visitors and those with families. I...

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2Thank RickTas
Singapore, Singapore
Reviewed 1 week ago

The power failure on 15 March left my parents in law stranded on the 16 floor. They had to climb down the stairs. Yes it was 16 floors. They were made to take the cargo lift which stopped in darkness. Also, the hotel gave notice to the guest with an A4 English notice which many had missed out. Thanks for...

Review collected in partnership with shangri-la.com
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1Thank BoeyS

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $69 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Travelocity, Expedia, Agoda, Hotels.com and Priceline so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pillow too soft for me I have to use 2.”
 of 5 bubbles indralim, 17 Mar 2017 | Read review
“Stay on the 16th Floor”
 of 5 bubbles RickTas, 17 Mar 2017 | Read review
“the club rooms are outstanding”
 of 5 bubbles DianaHaynes, 15 Mar 2017 | Read review
“Try not to have a room by the lifts!”
 of 5 bubbles gail788, 15 Mar 2017 | Read review
“quieter floor but that is becauseof the refurbishment”
 of 5 bubbles 186kartikat, 21 Feb 2017 | Read review
5 of 5