Magazine Road, George Town, Penang Island 10300 Malaysia
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#25 of 142 hotels in George Town
Location
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Service
Value
Travellers' Choice
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
99Great for walkers
Grade: 99 out of 100
223Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
Magazine Road, George Town, Penang Island 10300 Malaysia
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We arrived at around 1130am and was checked in by Renuga who informed us that check in time was 3pm. That's all good and standard. We paid the deposit via credit card & left for lunch and sightseeing. Returned at 410pm & Rachel was unable to locate our booking. She also wasn't able to locate the deposit that was paid. After much difficulty which included 2 disappearing acts to the backroom, she managed to locate our booking. We were informed that they were "cleaning the room" (which was supposed to be ready since 3pm. So what if we had come back at 3pm instead?). The wait was made more entertaining by an agitated lady complaining about how dusty her room was and demanding a manager to go with her to inspect the replacement room they are giving her. In summary it took the staff more than half an hour to give us a room that we already checked in to! That aside, the hotel's location is fantastic and the room is spacious. But will not stay again. Instead there's an interesting Granite hotel directly opposite that will have my business next time.…
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
Special thanks to Mr Ashraf for making our stay perfect. We stayed in Jen Hotel for 4 days 3 nights in Dec 22. On the night we check-in, we were offered a member rate to upgrade to an apartment from the family room we booked under the Shangri-la Circle membership. However, as it was late and we were quite tired due to flight delay, we did not took up the offer on the first day. We went over to the recep the next day for the upgrade. Unfortunately, the apartment was fully booked. The customer service manager told us that she will get back to us again. After we did not hear from the team for quite awhile, we went over to the reception to ask again. This was when Mr Ashraf took over and offered us the same rate for a suite. As the suite did not came with complimentary breakfasts and washer like the apartment, Mr Ashraf specially arranged the breakfast and laundry service for us. There was slight miscommunication with other staff and they were unaware of the arrangement. Mr Ashraf managed to correct them. There was some confusion on the total bill too (when it mentioned “incl taxes” but actually still subjected service charges and SST). Nevertheless, we were grateful to have Mr Ashraf during our stay and before we left, he handled us some local delicacies. Thank you!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
nadialje wrote a review May 2023
Los Angeles, California, United States11 contributions9 helpful votes
This has got to be the most disappointing Shangri-La experience I have ever had. It is shocking to me that this is the sort of standard that an international hotelier would deem acceptable. My family, consisting of myself, my husband and toddler arrived after a 5.5 hour drive from Kuala Lumpur. As we pulled into the driveway of JEN Georgetown to unload our luggage and baby stroller, we got waved off by an unfriendly security guard who kept motioning for us to keep driving into the underground parking. I gestured that we were checking in and he continued to motion for us to keep moving. We figured that since we only had a stroller and one large luggage bag, we could manage from the car park. Imagine our surprise to find that there was no lift access in the basement car park, so we had to manoeuvre the bag, the stroller, the baby and ourselves up the stairs, disheveled and grumpy. After a long drive, and having my expectations high for a Shangri-La property, this first impression was incredibly disappointing. We got ourselves up to the lobby and I mentioned my complaint to a man at the front desk who was very apologetic and managed to get us checked in quickly so we could head to our room. Things were fine for the first few hours, until it was time to put my son to bed. The soundproofing for this hotel is ABYSMAL. The people in the room next door might as well be in the same room as us because we could hear everything they said and even when they use their hairdryer! Then came the people in the corridor, whom we could also hear clearly whenever they talked in the corridors. We are unfortunately booked in for another night tomorrow and if I could leave without losing my payment, I would. Why didn’t I leave only one star? The room itself is great as is the location, so one star each for those two factors. If you are deaf, this is the perfect hotel for you. Unfortunately, for anyone else, stay elsewhere.…
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Date of stay: May 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Returned to Hotel Jen in May for three nights and booked a club room. The room was comfortable with small bathroom with walk in shower. Everything worked well. The staff are always friendly and the club lounge is a great place to relax at the end of the day and enjoy the view over Penang. They offer two hours of refreshments (beer, wine and some spirits) and some simple dishes to enjoy each evening. Breakfast in the restaurant on the ground floor is extensive and enjoyable. Location is good and adjacent to shopping centres. Unfortunately these are in decline and the major department stores have now left. The pool and gym (including steam room and sauna in change rooms) are both good although I dislike the pool having a floating barrier to prevent anyone wanting to swim laps. This was introduced when I visited last year and is still in place. I went to swim a few times but left disappointed because the barrier prevents me from swimming laps. I hope that the hotel management changes its mind and removes it permanently so that it is possible to enjoy the pool. Apart from the pool annoyance I would recommend The Jen Hotel for anyone visiting Penang.…
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Nice hotel. Strategically located make it easier to walk around either for food, shopping or relaxing. Room is clean and well kept. Amenities are good...well equipped. Staff are friendly and food are good. Keep it up. Will definitely repeat.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel Jen Penang is located in George Town, about a 20-minute drive from the airport, PEN. The hotel has easy access to the UNESCO heritage, city centre and next to several shopping centres. It has a good-sized gym and a nice outdoor pool. There is both a bar and a restaurant at the lobby level and a club lounge at the 16th floor. The rooms are nice and a good size but shows a little age, but perfectly good standard. Overall a nice hotel at a good rate in the centre of town. If you opt for a clubroom then there is both free food and drinks at the lounge between 5-7 pm!
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
It's great that the hotel has a discount for longer stay of seniority guests. The hotel family room is not large but still can accommodate our whole family, and it is comfortable. and WIFI is easy to use... As it is locate near KOMTAR, it's easy to access to malls, bus stops and george town heritage. The swimming pool is too small but no complain from my family so far, but the floor of the pool seems did not renoviated last time, seems have the old look when the building was opened in 1986... The access sensors in lifts are a bit less sensitive, especially on the right hand side of the lifts, please check. But I want to complain that why in house TV system has only 14-15 TV channels, without CNN BBC!! I know there is fast wifi in the hotel, people may perfer playing their phones or even bring a TV box... But please remember there are still some guests still want to watch TV, especially older guests, or who wishes to stay in the room for longer time. And there are plenty of Chinese guests, but there is only one local Chinese channel (8TV), while I know Astro have plenty of Chinese channels including CCTV4... yes i wonder the price to add more channels may be a bit too high, but the management of hotel should consider the nationality of hotel guests, and to provide appropriate service to them. Though this will not hinder me from staying in this hotel next time, I still think the management should take appropriate action to review the TV channel lineup. Besides, why the TV signal of some guest rooms have not been digitalized?! But the one in the lobby has.…
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Date of stay: April 2023
Value
Location
Service
Room Tip: if you want to havbetter mall experience around the hotel, please go to 1st Avenue mall at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Comfortable hotel, well situated in a walking distance from old town. 10 to 15 minutes walk to Armenian Street. Nice reception area. Friendly staff. Fairly nice swimming pool area. Plenty shops, supermarkets and restaurants near by!!!!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room was clean and the king size bed was comfortable. Sadly there were no tea/coffee cups and tea/coffee satchels generally provided in 4-star hotels. An electric kettle was provided, but for what purpose?
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
i have no complaint at all, from check in to check out. I like the room and the locations. but unfortunately i don't have time to taste their food (both breakfast or in-room dining), so i have no review on that.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$85 - US$105 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
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Claim Your ListingJEN PENANG GEORGETOWN BY SHANGRI-LA (S̶$̶1̶3̶0̶) S$101: UPDATED 2023 Hotel Reviews, Price Comparison and 1,865 Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.08 km), Tech Dome Penang (0.07 km), and Hin Bus Depot (0.3 km).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, Barista Café & Casa de Pizzeria, and HYGGE Dining & Bar.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travellers enjoy visiting George Town (0.8 km), Armenian Street (0.7 km), and Cheong Fatt Tze - The Blue Mansion (1.0 km).