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66 Jalan Penang, George Town, Penang Island 10000 Malaysia
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US$47
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Traveller (744)
Room & Suite (361)
Dining (112)

About

#30 of 135 in George Town
Location
Cleanliness
Service
Value
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Karaoke
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Indoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Chinese, Japanese, Malay
1175Reviews22Q+A100Room tips
Traveller rating
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Ariel D wrote a review May 2022
Makati147 contributions130 helpful votes
I was trying to look for new places to stay in Georgetown coz the previous place I used to stayed at have closed down (sad). They offer rooms at a pretty reasonable prices too so it's a good deal for me. Hotel is located along Jalan Penang, facing Muntri street (you won't miss it), which can be accessed from the Weld Quay bus station (it's a bit of a walk from Swettenham pier since they changed the passenger ferry location from Weld to Swettenham) via any bus that goes to Komtar. Go down 7-11 at Jalan Penang and walk your way towards the junction of Jalan Penang, Leith Street and Chulia Street, and walk a bit further past the Oriental Hotel and you'll see this hotel. The hotel is walking distance to a lot of convenience stores and also food establishments (like the Red Garden Food Paradise). It is also near bus stops so if you're coming from other spots in the island, some buses stop near the hotel. Rooms are clean, although the toilet and bath are a bit dated, the tub is a bit narrow for my liking. The tub and shower are combined, so you have to stand in the tub if you want to take a shower, which can be a hazard because you might slip and fall. Staff are very welcoming and helpful for any inquiries. Housekeeping did a great job in keeping rooms clean. Will definitely book with them again when I return to Penang in the future. Pros - great location, walking distance to heritage area - clean rooms - great staff - affordable rooms Cons - shower and tub can be a hazard - not much selection on the TV
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Get rooms facing the ocean (I believe it's the odd number rooms)
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Response from Amir Hisham, Other at Cititel Penang
Responded 3 weeks ago
Dear Ariel D, Thank you for taking the time to share with us detailed feedback of your stay. It is our pleasure to be able to welcome you and your family to Cititel Penang. Thank you for your valuable feedback on the shower area and TV selections which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future. Best regards, Amir Hisham Hotel Manager
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n_s wrote a review Nov 2021
Edinburgh, United Kingdom64 contributions10 helpful votes
+1
After a long series of MCO, a pleasant holiday experience is much needed. Thank you to Cititel Penang, for making our dreams come true. Straight forward booking process through hotel website. Hassle free check in; we received our room key in no time, and faster check out process. Cititel Penang is located near to local attractions, and bus stop and trishaw. Self service laundry also located at walking distance. It also has designated parking area for hotel guest. The room is clean, well equipped and comfortable for us. And waking up to a beautiful sea view, is definitely a bliss. Although we didn’t use swimming pool and gym facilities, my kids were having a good splash in the room bathtub. Breakfast at Main Street cafe is splendid. Huge selection of food; from main dish to desserts, and the coffee selection from the coffee machine is definitely a bonus. After all, we really enjoyed our stay at Cititel Penang. We even extended our stay for another night.
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Date of stay: November 2021Trip type: Travelled
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Response from Amir Hisham, Other at Cititel Penang
Responded 25 Nov 2021
Dear Valued Guest, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are delighted to learn that you had a wonderful stay and were satisfied with arrival experience, rooms comfort and our hospitality. Our goal for our guests is to experience Cititel Penang's hospitality and a feeling of always being taken care of. I am delighted to learn that we were able to make your visit a memorable one. Thank you for your compliments, it was a pleasure for us to serve you. We are delighted to read that you were very satisfied with your dining experience during breakfast at Main Street Cafe. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back again at Cititel Penang in the future. Until then, my very best wishes and stay safe. Yours Sincerely, Amir Hisham Resident Manager
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Travel05754094344 wrote a review Nov 2021
Shah Alam, Malaysia1 contribution
Everything was great from the time we arrive till the time we check out. The hotel is so clean and strategically located as eatery place only walking distance. All staff was efficient and helpful. Will definitely come back to this hotel.
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Date of stay: November 2021
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Response from Amir Hisham, Other at Cititel Penang
Responded 25 Nov 2021
Dear Valued Guest, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are thrilled that you had a memorable stay with us and enjoyed every aspect of our strategic location indeed provides convenience for guests like yourself to explore Penang as we are steps away from the nearest Georgetown UNESCO World Heritage site, Chowrasta Market and Komtar. We are happy to learn that you enjoyed our services and the facilities whilst staying with us. Our aim at Cititel Penang is to ensure that our guests are always given the best attention and comfort they deserve. It was indeed pleasure for us to serve you. I want you to know that all of us at Cititel Penang are truly glad to have had you as our guest and we sincerely look forward to the opportunity to be of service to you over and over again soon. Yours sincerely, Amir Hisham Resident Manager
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Joe T wrote a review Nov 2021
Kuala Lumpur, Malaysia24 contributions3 helpful votes
+1
Knowing all rooms being refurbished I am putting up a stay. My last was between 10-15 years ago, it was a pleasant one too. This time is no different and still the carries its charms. Warm welcome at the front desk (Carmenn, you are fantastic!), swift check in process and a wonderful smile. First impression, you got me. The room, one word, detailed and comfy from the tiniest plug points to the bed. Ok, the water pressure to flush is a bit low but, heck, not a big deal. Oh ya, a courtesy call from one Ms Lim to the room ensuring all is in place. Slept soundly after switching between channels from foreign news to cable movies and sports on Astro and Vision Four. Coffee making with Nescafe and tea bags, a hair dryer plus the toiletries essentials eg. toothbrush and paste, shower cap and the basic cleansers. Breakfast spread is commendable from local to Western and even Japanese! Soba, sushi, chawan mushi. The egg station, noodle bar and coffee machines with real fresh to grind beans. Will I return? You bet! I only have good words for this Cititel.
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Date of stay: November 2021Trip type: Travelled
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Response from Amir Hisham, Other at Cititel Penang
Responded 13 Nov 2021
Dear Joe T, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are happy to learn that you enjoyed our services and the facilities whilst staying with us. We are grateful to read your compliments on our room facilities and comfort, as well as thank you for recognizing the efforts of Carmen for her hospitality during check-in. Our aim at Cititel Penang is to ensure that our guests are always given the best attention and comfort they deserve. It was indeed pleasure for us to serve you. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Until then my best wishes and stay safe. With kind regards, Amir Hisham Resident Manager
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gal9488 wrote a review Dec 2020
Kuala Lumpur, Malaysia96 contributions7 helpful votes
The minute I got down from my grab car, the hotel staffs were there to receive my bags and even took our bags to the room. The check in and check out was a smooth process. The room is spacious and equipped with all the facilities. The housekeeping staffs were helpful too and friendly. They always kept our rooms clean. The room service is good too. The hotel is very near to the famous nasi kandar Line Clear and Chowrasta market. I will definately stay here when I come back to Penang again. To all the hotel staffs, keep up the good work and thank you for keeping the hotel sanitised and keeping everyone safe. You are a frontliner too!
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Date of stay: December 2020Trip type: Travelled
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Response from Tony Goh, General Manager at Cititel Penang
Responded 20 Dec 2020
Dear gal9488, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
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ThaiLove wrote a review Dec 2020
Malaysia173 contributions2 helpful votes
For a 4-star Hotel it is as good as it gets. The rooms were refreshed recently with some old furnishings replaced. We got a nice promotion due to the current pandemic situation while in-house has a RM1 to upgrade to better room promotion. The bed however kinda hard to sleep on. Internet was good and our room at 16th floor has a very nice view of the strait of Melaka. You will find the hotel more than adequate for the reasonable rate and location within the city center.
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Date of stay: December 2020Trip type: Travelled
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Response from Tony Goh, General Manager at Cititel Penang
Responded 20 Dec 2020
Dear thai2021, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
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zmyusof wrote a review Dec 2020
Kuala Lumpur, Malaysia525 contributions133 helpful votes
+1
Not my first time here and not my first review. As always, the location and the value for money keep me coming back here whenever in Penang and when i want to stay close to the town centre. I have decided to pay a biy extra and stayed at the newly refurbished rooms. We had a larger corner room and another twin bed standard room in order to have connecting rooms. The new rooms are reasonably acceptable at such price level. The hotel aircond can be quite cold at times despite setting it to the least cold mode. But in the overall i am always happy to return here again for its location and value for money.
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Date of stay: December 2020Trip type: Travelled
2 Helpful votes
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Response from Tony Goh, General Manager at Cititel Penang
Responded 20 Dec 2020
Dear zmyusof, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
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Amirs-wife wrote a review Sep 2020
Kuala Lumpur, Malaysia25 contributions38 helpful votes
The service at this hotel is excellent. We have been enjoying the promotion of RM 88 per night, and the service given to us is as good as the normal rack rate. The hotel maintains the service given to all patron of the hotel and we are honored to be their guests repeatedly. The best part of this hotel is the food outlets around the area. Don't miss out on the famous Air Nyior Tingkap (Coconut water), Tokua Rendang (friend tofu), chow rasta market where you can get most of the delicacies Penang has to offer. Due to Covid-19, we have been enjoying ordering food from various outlets in Penang that we love delivered by GrabFood like Harry Potter Tomato Rice, Hameediyah restaurant, kapitan restaurant and many more. Thank you Cititel for maintaining your service level, although the beach is far away, the view from your room is soothing and the fan installed in the room is an extra mention.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Sea facing
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1 Helpful vote
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Response from Cititel Penang, General Manager at Cititel Penang
Responded 30 Sep 2020
Dear Amir-wife, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
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houzall wrote a review Sep 2020
Alor Setar, Malaysia146 contributions60 helpful votes
+1
Dear Mgt, Thank you for the brilliant service that you have given to me and my family. I will surely stays again next time. I would like to dedicate my thankful tough to Mr Suhaimi from the front office personnel who had made my stay most memorable and fun. He help us a lot when we were chek in 2 days ago. Management should give a credit to a person like him who is polite and so welcoming. Lastly thanks again to all the staff who give us such a happy stays.
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Date of stay: September 2020Trip type: Travelled
2 Helpful votes
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Response from Cititel Penang, General Manager at Cititel Penang
Responded 15 Sep 2020
Dear Houzall, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
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NUR FATIHAH@SEU338E wrote a review Jun 2020
Kangar, Malaysia45 contributions25 helpful votes
I have been there for dinner with my university associations. The foods provide there was so delicious. From main course to dessert, everything is mouth watering. The service from the staff was excellent. Hope one day, i have the opportunity to stay in this hotel for a few nights.
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Date of stay: December 2019Trip type: Travelled
1 Helpful vote
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Response from Tony Goh, General Manager at Cititel Penang
Responded 18 Jun 2020
Dear NURFATIHAHARIF, Selamat Sejahtera from Cititel Penang. Thank you for choosing Cititel as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to receive such favourable feedback from your recent review on us. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. Thank you once again for taking the time to share your feedback and I want you to know that we deeply value your patronage and relationship with our hotel. In the meantime, it would be a great pleasure in serving you better again in the nearest future.
Read more
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PRICE RANGE
US$40 - US$54 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel penang georgetown, cititel penang hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
451
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Frequently Asked Questions about Cititel Penang
Which popular attractions are close to Cititel Penang?
Nearby attractions include Cheong Fatt Tze - The Blue Mansion (0.2 km), Chulia Street (0.3 km), and The Camera Museum (0.4 km).
What are some of the property amenities at Cititel Penang?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Cititel Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cititel Penang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cititel Penang?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Cititel Penang?
Conveniently located restaurants include Cheang Kee, Laksalicious, and Junk Cafe.
Are there opportunities to exercise at Cititel Penang?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Cititel Penang have airport transportation?
Yes, Cititel Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cititel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Cititel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cititel Penang?
The staff speaks multiple languages, including English, Chinese, Japanese, and Malay.