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Cititel Penang

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979 Reviews from our TripAdvisor Community

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Showing 843: English reviews
Melaka, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2016

Stayed for 3 nights, what i find very remarkable and warms my heart, 2 of the local staffs remembers me by name. One from the front office and the other from the coffee house. That show how far the staffs go to remember their guest. Even one of the housekeeping staff greeted me on all 3 days with a big... More 

Helpful?
Thank arepeque
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang. It is most pleasing to have received your full-star rating, and my team and I are truly grateful for such positive comments on the warm hospitality you experienced during your stay with us. We... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2016 via mobile

We found Cititel tone a really good place to stay. It was quiet and clean, and mist of all well located. If you like food it was everywhere from street markets to in house dining. We has a view to die for and sat for hours watching the world go by. The staff were courteous and thoughtful. Going out one... More 

Helpful?
1 Thank 1leagles
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang. I am truly pleased to have received your full-rating on Trip Advisor and my team and I would like to thank you for your kind support and wonderful review. We are glad to hear... More 

London, United Kingdom
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 13 October 2016

Despite its size, this is a gentle, well-run and nicely designed hotel, though in a couple of years it will be just at the point where it could do with a makeover to rid it of the slightly heavy gold-y late 1990s/early 2000s look. But it is meticulously clean, the staff are helpful and friendly to a fault and our... More 

Helpful?
2 Thank David L
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for your kind support towards our hotel, and we are most grateful to you for the full-star rating on Trip Advisor. It is indeed such a great motivation for all of us here to have received your positive review. My team and I would... More 

Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 September 2016 via mobile

Preferences not to allow non staying guests to use bathroom...only by those who knew them....Rooms ok...but not at checkout...slowness by front desk could caused delays for those in a hurry to catch buses at mainland using the ferry from the island....opted by previous guests staying at the hotel.

Helpful?
Thank safwanlim
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your visit to Penang and I do appreciate your kind review having shared with us your honest feedback. I had taken a serious note on your comment pertaining to outsiders using our hotel bathroom, and have instructed our Security... More 

Ko Samui, Thailand
Level Contributor
602 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 28 September 2016

Clean, modern hotel which is good value and very convenient location. Breakfast was extremely good with a choice of foods for every taste, my only comment would be why they serve Liptons tea when they could serve Boh tea which is excellent and is Malaysian! The staff are friendly, the wifi very good and my bed and pillows were very... More 

Helpful?
Thank Jonathan N
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. My team and I are most grateful for you had selected us as your preferred hotel during your recent visit to Penang. I thank you for your kind and honest review on Trip Advisor. It is good to learn that you found our hotel to be clean, modern... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2016

Hotel in very convenient location. A good touristy walk from the border of heritage area. And the so many bus to all over the island, even the free CAT bus, Hop-on-Hop-off bus. Will definitely stay there again

Helpful?
Thank wyllwy
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Value Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you for your positive feedback during your stay with us on Trip Advisor . I am truly glad to hear that you appreciated our hotel location which is just a stone's throw away from the heritage sites. It is a delight to know that the free CAT... More 

kuala lumpur
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2016

A good hotel to stay in. Staff are very polite and housekeeping service is fast and efficient. Many food stalls are within walking distance of hotel..Famous candol and nasi kandar are also within walking distance. Also found a shop that sells Penang;s goodies to buy for friends and family.

Helpful?
Thank cathykualalumpur
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from the team of Cititel Penang. Thank you so much for choosing to stay with us on your family holiday trip to Penang. I'm very grateful to you for sharing your stay experience on Trip Advisor. I'm indeed pleased to learn that you and your family enjoyed the location of our hotel, the wide variety... More 

Kuching, Sarawak, Malaysia
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 September 2016 via mobile

Cititel in George Town is our preferred place to stay when we visit Penang, primarily for its strategic location for our philatelic & gastronomic escapades, for its affordability, dependable facilities, and friendly & helpful staff.

Helpful?
Thank Jutisha
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for your kind and continuous support towards our hotel, and we appreciate you having Cititel Penang in mind whenever you visit Penang. It is indeed such a great motivation to all of us here to have received your positive review on Trip Advisor. My... More 

Selangor
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2016

When arrived at the hotel, can see some restaurant nearby, so I wouldn't worried about food. The room is quite big, no bad smell when enter the room. The bed and pillow is hard type, but i like it. The aircond and fan can adjust myself, temperature is very comfort. Tea and coffee facility is available. Toiletry is provided. Morning... More 

Helpful?
Thank Eargle-eye
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for choosing to stay with us during your visit to Penang, and I do appreciate your kind feedback on Trip Advisor, having shared your stay experience. I'm grateful to learn that you were satisfied with your room, the bed, pillows, the comfortable room temperature,... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2016

small sized room but nice view, toilet a bit old style and water dripping from shower (perhaps the washer need to be changed), service at dining area bit slow; dirty plates took quite some time to be picked up from my table, choice of food OK overall...maybe can improve

Helpful?
Thank carbonex21
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from Cititel Penang. Thank you so much for staying with us on your recent trip to Penang. However, I do appreciate your honest views which you encountered during your stay. Firstly, I would like to humbly apologise for the incidents you faced pertaining to the dripping shower and and the service at our cafe. I... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 

Additional Information about Cititel Penang

Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $67 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Asiatravel.com Holdings, Agoda, Odigeo, TripOnline SA and Priceline so you can book your Cititel Penang reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town
Hotel Style:
#3 Spa Hotel in George Town
#7 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Cititel Penang staff and other travellers.
11 questions
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Questions? Get answers from Cititel Penang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a safe you need to be in the deluxe rooms.”
 of 5 bubbles Merianne82, 1 Nov 2016 | Read review
“Did not notice, but my room 0623 faces the sea.”
 of 5 bubbles lucy8895, 25 Oct 2016 | Read review
“Higher floor lets you have nicer view.”
 of 5 bubbles , 24 Oct 2016 | Read review
“There is a nice sea view from one aspect, if you like that kind of thing.”
 of 5 bubbles DavidL254, 13 Oct 2016 | Read review
“Room facing the sea.”
 of 5 bubbles wyllwy, 23 Sep 2016 | Read review
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