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Eastern & Oriental Hotel

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Eastern & Oriental Hotel
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3,318 Reviews from our TripAdvisor Community

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Showing 2,869: English reviews
London
Reviewed 28 January 2016 via mobile

This hotel is away from the main hustle and bustle of Georgetown but also within easy walking distance. As such it had a lovely calm feel to it and was great to come back to after a long days exploring. The hotel decor is a beautiful colonial style with loads of nice little touches. The room we had was large...

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Helpful?
Thank wilftrunks
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us for 5 nights and we greatly appreciate the time taken to share your experience on Trip Advisor. Whilst we note that you had a lovely stay, including your suite, the comfortable bed, buffet breakfast and the hotel’s ideal location, please accept our sincere apologies on some of the shortcomings you...

Lancashire, England
Reviewed 28 January 2016

I've stayed at the E&O on 5 or 6 occasions over recent years and this is my 3rd review. When I first visited it was consistenly in the top 2 TA rated in Georgetown but has steadily fallen down the rankings and is now outside the top 10. I have remained loyal to them and have tolerated the patchy service...

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Helpful?
7Thank UKcritic
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, First of all, we would like to thank you for being a loyal guest of the Eastern & Oriental Hotel and returning to stay with us once again in January. Subsequent to your feedback, we have conducted a thorough investigation and have taken action on our team that did not follow our standards. We indeed take your...

Uk
Reviewed 27 January 2016

Arrived on the island and decided to take the bus from the Airport rather than a car sent from the hotel it was great, Bus terminated in George Town twenty minutes to the hotel lovely walk. Hotel staff are great rooms spotless wonderful stay thank you

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Thank Geoff D
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your recent stay with us. It is great to know that you had a wonderful experience and we look forward to the pleasure of welcoming you back again in the near future. Kind regards, The Management

Hong Kong
Reviewed 27 January 2016

Stayed in this hotel for 3 nights. After booking was made, I contacted the hotel directly requesting for a room closest to the lift and a plastic chair to be used in the shower for my elderly mother. The request was replied promptly and everything arranged accordingly already upon arrival. The colonial style hotel was spotlessly clean and staff were...

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2Thank cutiedoggy13
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us and the time taken to share your experience and observation on Trip Advisor. Whilst we are glad that there were some positive comments including your spacious suite, the breakfast and the hotel’s ideal location, we would like to offer our sincere apologies on the shortcomings you had experienced in some...

Abergele, United Kingdom
Reviewed 27 January 2016

Arrived at the hotel at 11p.m. following late flight from Bangkok. No one to greet us at the door. Carried own cases to Reception. Having checked in, cases taken to room, went down to the bar for a nightcap. Told by barman he'd called last orders and the bar was closed! Explained we were resident guests. Made no difference and...

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Helpful?
1Thank helenamike
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Firstly, we would like to offer our sincere apologies on the shortcomings you had experienced. Subsequent to your feedback, we have conducted a thorough investigation and have taken action on our team that did not follow our standards. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further...

Helsingborg Sweden
Reviewed 27 January 2016

We stayed a few nights at the Eastern & Oriental Hotel when travelling around in Malaysia.The hotel has a really old fashion charm with a very helpful and friendly staff. We had lunch in one of the hotel´s restaurants "Sarkies Corner" where we had one of the best mushroms soups we have ever had. In the evening there were drinks...

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1Thank Hawk16
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us. It is wonderful to learn that you have enjoyed your stay and do visit us again should your travel brings you back to Penang. We look forward to the pleasure of welcoming you back. Kind regards, The Management

Reviewed 26 January 2016

We loved this hotel. We had a group of 14 and really felt like we were in the 1920's here -- charming, comfortable, excellent service. Highly recommend. The breakfast was the best we had -- we travelled through Burma, Cambodia, Singapore and here in Malaysia for 2 weeks. The breakfast here was by far the best. The restaurant manager, Mr....

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1Thank Geri H
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us and for sharing your appreciation in this review. We are most pleased to read that you had a wonderful stay and thank you for making special mention. It is great to know that the staff had contributed in making your stay memorable. We look forward to the pleasure of welcoming...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 25 January 2016

A classic colonial hotel situated in a great location. Beautiful and elegant exterior and interiors. Concierge was very helpful and friendly. We had a seaview suite in the Heritage Wing which overlooked the Straits of Malacca- the room had character and it felt as if we were transported back in time, clean rooms, comfortable bed, large bathroom that comes with...

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1Thank GR2929
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us and the time taken to share your feedback and observation. Whilst we note there were some positive comments including your suite in the Heritage Wing, the buffet breakfast and the hotel’s central location that suited your requirement, please accept our sincere apologies on the shortcomings you had experienced. We indeed...

Worthing, United Kingdom
Reviewed 25 January 2016

We stayed for 6 days and loved every minute. The first thing We noticed was the amount of staff who seemed to be on hand just to open doors and smile sweetly! Our suite in the Heritage wing was huge and very comfortable- there were free soft drinks in the fridge, loads of complimentary bottles of water and a newspaper...

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Thank Azurian
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and for sharing your experience of the Eastern & Oriental Hotel on Trip Advisor. We are delighted to learn that you have had an enjoyable stay and we look forward to the pleasure of welcoming you back again in the near future. Kind regards, The Management

Dublin, Ireland
Reviewed 25 January 2016 via mobile

We stayed here for 3 nights on honeymoon. Check in was great, we were delighted with our room (the bed was covered in rose petals - cute!) and the bathroom was amazing (Drench head shower, roll top bath etc) - cake was sent up to our room saying happy honeymoon which was a lovely gesture. I also really appreciated the...

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Helpful?
Thank sarahlizquinn
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for choosing the Eastern & Oriental Hotel as your preferred venue for your Honeymoon and the time taken to share your feedback and observation. Whilst we note there were some positive comments including the smooth check in and the Evening cocktails, we would like to offer our sincere apologies on the shortcomings you had...

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Heritage Wing Pool (18)
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Heritage Wing Premier Suite (54)
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Victory Annexe Corner Suite (71)
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 

Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $192 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Asiatravel.com Holdings, Agoda, Fastbooking, Ctrip TA and Travelocity so you can book your Eastern & Oriental Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town
Hotel Style:
#1 Business Hotel in George Town
#2 Luxury Hotel in George Town
#2 Family Hotel in George Town
#3 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Eastern & Oriental Hotel staff and other travellers.
54 questions
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Stafford, United Kingdom
Singapore, Singapore

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Questions? Get answers from Eastern & Oriental Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms just above the bar/restaurant as it can be a little noisy at night.”
 of 5 bubbles justint124, 26 Mar 2017 | Read review
“Endulge and go for the heritage wing.”
 of 5 bubbles AberdeenWoody, 25 Mar 2017 | Read review
“Ask for full sea view”
 of 5 bubbles DDR1234, 24 Mar 2017 | Read review
“Take a room on the upper level of the old hotel.”
 of 5 bubbles 925gerryl, 23 Mar 2017 | Read review
“Chose new wing for stunning modern rooms with views. Choose heritage wing if the old colonial touch is more important than views.”
 of 5 bubbles lloydh530, 23 Mar 2017 | Read review
5 of 5