Sunway Hotel Georgetown Penang
33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
4 people are viewing this hotel
US$52
US$100
Fully refundable before 08/06/23
US$100
US$43
Hotels.comUS$100
TravelocityUS$100
StayForLongUS$77
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,454)1,454
Room & Suite (570)
Dining (98)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#28 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled amidst the vibrant city life and heritage charms of George Town, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. Sunway Hotel Georgetown has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Return to the safety of your home away from home, as Sunway Hotel Georgetown is also a proud recipient of the Clean and Safe Malaysia certification.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Walk-in shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay
Location
90Good for walkers
Grade: 90 out of 100
155Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
Getting there
Car HireSee all George Town car hire
1800Reviews53Q+A100Room tips
Reviews
Traveller rating
- 446
- 859
- 324
- 109
- 62
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Strategic location where a lot of food stalls on the same street, even by walking distance within 15 mins also many good restaurants. Room is not big but very clean. Need to beware of the room charge online is only for two (2) people though I have selected the no. of passenger as 3, it is compulsory to pay extra headcount. Need to read carefully the room type selected that is allowing > 2 peoples without additional charge
Read more
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
SUNWAY HOTEL Georgetown, Penang LENGTH OF STAY 1) 13 to 19 May 2023 NO OF TIMES STAYED IN SUNWAY HOTEL, Georgetown Penang 2) Two times before Covid19 SERVICE STAFF 3) The Front Desk staff, Kevin, Daniel, Nizam, Sabna were great. They were very helpful and polite. AIRPORT TRANSFER 4) Sunway Georgetown do not provide free Airport transfer. Why is this? Should this be part of the hotel service to guests. PRIVATE DRIVER 5) Mr Reihan was very polite, accommodating and helpful. 6) He drove us around Penang for 3 days. 7) He brought us to eat good food in Penang. 8) We were very happy with his service. DELUX ROOM 9) The Pillows were hard, making it very uncomfortable to sleep. 10)The bedsheets & pillow cases, pillows and mattress looked very old, dirty and worn out. NO GRAB BARS OR HANDRAILS 11) There were no grab bars or no handrails in the bathroom and shower room. 12) Very dangerous for families with children and elderly. 13) The shower head in the toilet was not aligned straight. Hence, when showering, the water was splashed all over the toilet but not on me. 14) So I had to hold the shower head to have a good shower twice a day. 15) Toilet lights were flickering and had a buzzing sound. HOUSEKEEPING STAFF 16) The housekeeping staff were polite and helpful. COFFEE HOUSE @SUNWAY Managed by Solutions 17) The buffet breakfast was a total disaster. 18) The menu for buffet breakfast served daily was almost the same. - The various noodles served during the week were very oily and salty. - The nasi lemak was a complete wash off. Poor quality rice. No taste of coconut at all. - The sambal tumis was tasteless. There was no taste of lemongrass, tamarind or prawn paste at all. - The fried ikan billis was so hard. Food lovers will definitely know the difference between crispy and hard. Sunway Georgetown served hard ikan billis! - Fried Samosas and popiahs were soggy and not crispy at all. - Nuggets were hard like stone. - Coffee was totally diluted. The only saving grace for breakfast were the - Banana Cake - Guava Juice - Apple Juice 19) The cook does not know how to make a hard boiled egg or a half boiled egg. 20) The cook was NOT wearing a mask. 21) Does the F&B Manager in Sunway Hotel do a quality control check in the morning by eating the breakfast served to paying guests? 22) Penang is well known for her Local Cuisine and A Food Paradise. 23) Please employ the right local people to cook Penang local food in Sunway Georgetown. 24) Totally the breakfast for the 6 days was a HUGE DISSAPPOINTMENT! CHANGE TO ANOTHER HOTEL 25) We did not change to another hotel as my husband and I were elderly. Too much of inconvenience for us. Besides, we had paid the full amount to our Travel Agent in Singapore. OVERALL RATING OF THE HOTEL 26) Very Poor. 3/10 Regards Dr Mary…
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 1 week ago
Dear Dr Mary, Greetings from Sunway Hotel Georgetown. We are glad to hear that the services provided by our colleagues from the front desk and housekeeping departments meet your expectations. We appreciate your feedback on the room facilities, amenities and food and beverage quality. Rest assured that our team has taken action to rectify the maintenance issues in the guest room, while our housekeeping team will continue to upkeep the cleanliness of the room. Please do not hesitate to contact our staff for more pillow choices for your future stay, we will be glad to assist. The management also conveyed your comment on the food quality to the team at the restaurant for improvement. The hotel does not provide an airport transfer service at the moment, however, our guests may reach us at shgp.enquiry@sunwayhotels.com, or shgp.reservations@sunwayhotels.com should there be any special requirement, we will definitely assist at our level best. We would like to reiterate that your comfort and experience remain our utmost priorities. Please trust us that we will continue to enhance our service as we value every support and trust from our guests. We thank you for your patronage, and hope this experience does not mar your impression of the hotel. We look forward to welcoming you back with enhanced services soon. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room with complete amenities. Location is near to bus stops with easy access to most shopping centres and city centre. There is a night food street just below the hotel. Staff is also helpful and courteous.
Read more
Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 3 weeks ago
Dear tungky, Greetings from Sunway Hotel Georgetown. We are glad to hear that the cleanliness and amenities provided meet your expectations, and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location next to hawker centre and stalls. Bell desk and housekeeping staff are nice and helpful. Rooms are older and dirtier than in pictures. Overpriced for the facilities (or lack of) One coffee shop with measly meal options and NO room svc. MCO long over, they should have adapted by now. Why is it a 4* property if basic criteria are not met?? No convenient charging points near the bed. Lamp on head board itself has sharp edges..poor engineering design / location so sleep carefully! Front desk staff lack basic knowledge and awareness of the area/city surroundings. They had no idea about night markets, flea markets etc. Worst part was, upon our check out, we asked the receptionist whether to take the ferry from Swettenham pier (to Butterworth) and he confidently said Chew Jetty... we ordered a grab and the driver told us that we were misinformed... the ferry was from Swettenham. Would avoid this hotel in the future…
Read more
Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 3 weeks ago
Dear SonalJaggi, Greetings from Sunway Hotel Georgetown. We are glad to hear that you find our location strategic, and the service by our team members meets your expectations. We would like to apologise for the misleading information provided by our colleague and the inconveniences caused. We promise to improve and providing precise information to our guests, and to upgrading the room facilities, as we prioritise our guests' experience. We appreciate your feedback on our F&B service, rest assured this will be conveyed to the team at the restaurant for continuous improvement. Thank you for your patronage. We hope you would be able to extend us another opportunity to serve, as we believe our team is able to meet our guests' expectations. We look forward to welcoming you back soon. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunway hotel Georgetown located in the city Center. The hotel location is easy to find Penang foods and shopping. There is night hawkers food Center just beside the hotel and open from 5.00pm to 11.00pm. It is about 5 minutes walk to the famous Chinese Dim Sun. My Deluxe room at 9th floor is clean and the air-cond is cold. The room size is just nice for 2 persons to stay. The hotel Wi-Fi is average. Bed and pillows is comfortable. The TV look smaller and most of the hotel is using 55” LED in the room. The TV channels had limited channels. The water pressure in the bathroom is not strong for shower. The hotel provide free parking for their hotel guest. I will stay in this hotel again if I come to Penang for next trip. I also will recommend this hotel to my family members and my friends for their Penang trip.…
Read more
Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 10 Apr 2023
Dear Tai, Greetings from Sunway Hotel Georgetown. We are glad to hear that you are happy with your stay, and you find our location strategic. Indeed, we are located in the heart of George Town, near many restaurants and attractions. We appreciate your comment and suggestions on the room facilities and amenities. Rest assured that we have taken actions to rectify the issues which needed attention, and remain committed to improve our facilities for better guest experience. We are honoured to having you as our returning guest, and look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My family made a trip to Penang from 23 to 25 March 2023. We booked 1 Family Room + 1 Deluxe Room in Sunway Hotel Georgetown. The check-in process was smooth. However, we were very disappointed with the beds in the Family Room. The bed stinks of urine smell and had patches on both the bedsheets. We were so tired but couldn't get to sleep due to the stinky urine smell. We had to call the Maintenance at 11.10pm. They came in at about 11.30pm to change the bedsheets and pillow cases for 1 Kingsize bed and 1 single bed. The young man went in & out of our rooms 3 to 4 times to get cleaner bedsheets for our rooms. Even the new clean sheets had a damp smell to it. He then used a sanitizer/freshener to spray the carpets and corners of the room. It was all completed at around 12.30 midnight. Attached are some photos & videos taken.…
Read more
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 2 Apr 2023
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. Thank you for spending time to write us a review, despite your busy schedule. We appreciate constructive feedback from our guests. We are sorry for the unpleasant experience you had, please be assured we have highlighted this to the relevant department to uphold our standard, and perform more thorough check on the linen for better guest experience. We promise to enhance our service, as your comfort is our priority. We thank you for your visit, and look forward to welcoming you and your family back soon. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Finally after 3 long years hubby and I returned to our favourite hotel in Penang, we had a amazing and awesome stay, our 7th since 2016 and once again the Sunway Staff went above and beyond, decorating our room on arrival welcoming our return and also decorating our room on my birthday, loved it. The only thing we found disappointing was the breakfast buffet, the lack of variety of local and western dishes, not like it was 3 years ago, it was the same food day after day, and was never hot, hopefully it will improve to what it formally once was, other than breakfast we will definitely be returning
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 30 Mar 2023
Dear Sandy, Greetings from Sunway Hotel Georgetown. We are glad to welcoming you and your partner back, and proud to having you as our returning guest. We trust you had another memorable stay with us, your feedback on our breakfast is very much appreciated, rest assured this has been highlighted to the team at the restaurant for improvements. We look forward to welcoming you again soon. Thank you for your continued support. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel just outside the historic area. Friendly staff, a business centre, large room, and great city view (ask for a higher floor with a view of the old town). Great for public transit acccess - the Times Square stop is a 2 minute walk up the street. From there, you can go to and from the airport. In the other direction is excellent and cheap street food. This was the "go to" place for dinner and fruit juices.
Read more
Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for a room on a high floor with a city view.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 27 Mar 2023
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that you had a memorable stay, and our service meets your expectations. Indeed, our location is strategic, with easy access to attractions and restaurants. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My 1st Sunway Hotel experience away from KL , my stay at Sunway Georgetown was Fabulous! Sunny as the weather in Penang, the hotel was well kept and tidy. Everything was clean n perfect Room booked was a Deluxe King room and room was clean n spacious when I checked in Bathroom was clean and towels was also neat n ready for use. Aircon was working well ( A relief from Penang Weather) Location is great ! Just downstairs is Lorong Baru which is famous for the makan starting from 5pm till late ! Walking distance to Gama , 1st Avenue and Birch House ! Thanks to the Housekeeping Team at L9 , they are friendly and willing to help when asked to clean my room.
Read more
Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 27 Mar 2023
Dear Gregory, Greetings from Sunway Hotel Georgetown. We are glad to hear you had a pleasant stay with us, and find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was fast and easy. Really appreciate their service. Friendly bell person and receptionist, most importantly, the housekeeping team was efficient. Location is prime here, near to most of the attraction and it’s a stone throw away to a night market street. Will come back again!
Read more
Date of stay: March 2023Trip type: Travelled with family
Room Tip: Friday would have a lot of traffic jam
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 27 Mar 2023
Dear Kenneth, Greetings from Sunway Hotel Georgetown. We are glad to hear that you are happy with your stay, and our service meets your expectations. Indeed, our location is strategic, near many restaurants and provides easy access to attractions. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$49 - US$70 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
250
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSUNWAY HOTEL GEORGETOWN PENANG (S̶$̶1̶4̶3̶) S$61: UPDATED 2023 Reviews, Price Comparison and 1,454 Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about Sunway Hotel Georgetown Penang
Which popular attractions are close to Sunway Hotel Georgetown Penang?
Nearby attractions include Hin Bus Depot (0.3 km), REX Custom Tailor (0.3 km), and Komtar (0.4 km).
What are some of the property amenities at Sunway Hotel Georgetown Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sunway Hotel Georgetown Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Hotel Georgetown Penang?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Hotel Georgetown Penang?
Yes, free parking is available to guests.
What are some restaurants close to Sunway Hotel Georgetown Penang?
Conveniently located restaurants include Kraffmen, New Lane Hawker Centre, and Soul Cafe.
Are there opportunities to exercise at Sunway Hotel Georgetown Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sunway Hotel Georgetown Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Hotel Georgetown Penang?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to Sunway Hotel Georgetown Penang?
Many travellers enjoy visiting George Town (1.3 km), Armenian Street (1.2 km), and Cheong Fatt Tze - The Blue Mansion (1.3 km).
Does Sunway Hotel Georgetown Penang have any great views?
Yes, guests often enjoy the city view available here.