Bayview Hotel Georgetown Penang
25A Farquhar Street, George Town, Penang Island 10200 Malaysia
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Room & Suite (459)
Dining (121)
About
#42 of 142 hotels in George Town
Location
Cleanliness
Service
Value
In the heart of Penang Island’s vibrant capital, the Bayview Hotel Georgetown Penang combines contemporary style with an enviable central setting. You can relax in one of 340 tastefully appointed rooms and suites, and host distinguished events in sophisticated boardrooms and an elegant ballroom. The open-air Sky Bar is the perfect place to sip a cocktail as you take in panoramic rooftop views from one of the best nightspots in Penang. The hotel is ideally set for business or leisure. Our extensive meeting and events facilities are complemented by high-tech equipment and free WiFi throughout. The Lobby Lounge serves drinks and snacks by day, while in the evening it’s the place to enjoy live music over crafted cocktails or a chilled glass of wine. Airy Kopitiam serves local specialities. In the rooftop Three Sixty Revolving Restaurant , you can savour an international buffet every evening while enjoying views across Georgetown and the Straits of Malacca.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Car hire
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Shops
Sun loungers / beach chairs
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
211Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
25A Farquhar Street, George Town, Penang Island 10200 Malaysia
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1570Reviews28Q+A100Room tips
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+1
We stayed in a suite which was huge. 2 rooms one with table chairs, couch, extra chairs ,e xtra toilet ,bedroom was a good size also king bed plenty of room. Bathroom had bath and shower. Very clean……..apart from the bugs in the room,on the table under the tv unit. We bought spray and did this daily. Looked like baby spiders 😳. The pool was refreshing but could do with a bit more vacuuming I feel. Great position E &O across the road. About 1 klm from Komtar but great places to eat on the way. This place would have been very grand in its day and still,is to a degree. Staff were wonderful Very helpful
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 2 weeks ago
Dear Nette36, My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it. Noted on your feedbacks too. Our Housekeeper had been notified and actions had been taken on the needed. Thank you. We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel seems a bit old, but overall, it's a good option. Although the gym is small and limited, it's usually not very crowded, and it's enough for basic cardio and weight training. The hotel has budget-friendly food options, where you can get a set meal for only RM15, and it tastes quite good. We stayed there for 11 days, and despite the older room, it was still quite comfortable. Our room had a view of the straits, which meant we woke up to a beautiful view every day and felt chill throughout the whole day. We would definitely consider coming back here again in the future.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Check in process was slow , avoid peak season n time..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 24 Apr 2023
Dear Value Guest, Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel needs an update, by no means worthy of four stars anymore. We were supposed to stay two nights, but we left after one night. Gym was 1/5 Pool area 1,5/5 Breakfast was 3,5/5 Check in was really slow.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Location is exellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 18 Apr 2023
Dear BackPacker227390, My team and I regret to learn that your recent stay experience with us was not to your expectation. We hope that you will accept our humble apologies for the inadequacies faced during your stay. We value our guests and strive to provide the best experience that we can every time so it is our sincere assurance that necessary action will be taken. Once again, we thank you for having brought the shortcomings to our attention. Best regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nice place. good location. easy to access all the touristy places. if you are not from Malaysia, its easy to walk around. room was large and nice, Hot water shower was good, bed comfortable. service was ok, breakfast was adequate.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 7 Apr 2023
Dear shanil178, Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards, Choong L Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was horrible. A single lady at the counter not friendly and a long line of tired guests waiting to be checked in. Hotel is old and needs a change. Ceiling has Mould and really old floor carpets. Disgusting. This is really 3rd world and not deserved the star rating
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Go to another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 7 Apr 2023
Dear adrrianlim 1968, My team and I thank you for taking time off your schedule to share your stay experience with us. It is with regret to learn that we have fallen short of the standards expected and we hope that you will accept our apologies for the inadequacies experienced during your stay. Please be assured that necessary actions had been taken regarding the matters you mentioned to ensure there are no similar occurrences in the future. We hope that you will very kindly provide us with an opportunity to delight you with our efforts to provide consistently caring and excellent services when you return to Penang. Best regards, Choong L Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the worst 4* hotel I ever visited. The towels were dirty. Checkin time is 3 pm. But we had to wait 1 hour before we could checkin. There was smoke in a non smoking room. I fell from a chair in the lobby because it was broken. I told someone of the staff. He picked up the chair and put it at another table. I got out of my room at 08.30 AM and I put a sign for cleaning my room. I was out all day but at 5.30 PM my room was still not cleaned. The manager was not very polite. I will never stay in this hotel again.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 7 Apr 2023
Dear Tijani G, Thanks for your review and please accept our apologies on the mentioned. Necessary rectification had been made to further improve on the needed. Best regards, Choong L Hotel Manages
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bayview review The hotel may have been grand in its early years but time, the financial ravages caused by Covid, etc. have left the property in bad condition. I had read reviews citing long check-in lines (and the GM’s comments months about remedying the situation) however I waited, standing, 1hr 15min to finally reach the front desk. The staff was pleasant despite being overwhelmed. The room I checked in to was shoddy with black mould on the main room ceiling and the walls of the bathroom. The icebox was a block of ice. The underside of the toilet toilet seat was stained. The towels in various shades of gray-white were tattered. The air conditioning was pumped into the ceiling by a pipe that opened directly into the room (no diffuser.) So a generally poor room. The next morning I went back to the front desk to say the room was unacceptable. Fortunately the lineup was not as bad. The next room was an upgrade with an even nicer view. However the icebox was in exactly the same condition as the last room. There was no shelf in shower to put soap. etc. Several times I had to search for housekeeping staff for missing towels and amenities. One day no housekeeping was done. There was a gap between the wall desk and another desk and it was filled with dust and garbage. For our 6 night stay there was no bed sheet change. Dirty linens and towels were piled in hallway tubs until very late (and sometimes until the next day.) Never heard a vacuum cleaner although all rooms have carpeting. Even the instruction sheet on how to operate the safe was posted opposite to how it needed to be read. Let me end on some good notes. There is a great rooftop bar with commanding open air views. It seemed under patronized, but perhaps only being open in the evenings may mean people made other plans. Also the pool is great with the deepest pool (3.5m) I’ve encountered in a hotel where there is no diving board. Bottom line: go to the rooftop bar, but stay elsewhere. To the GM - I’d rather you spent your time training the staff, especially housekeepers, than replying to my review.…
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Date of stay: February 2023Trip type: Travelled with friends
Room Tip: Stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 6 Apr 2023
Dear wondertravel1716, Thanks for your review and feedbacks. Noted with thanks and do accept our apologies on the mentioned. Best regards, Choong L Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very pleased with my deluxe king room. Very spacious, nice bathroom with bathtub. Unfortunately, I have never stayed at a hotel which so consistently failed to get the “little things” right. A bad impression was made right away by the check in process.. I had just come from the airport, snaking my way along a long customs queue.. I absolutely did not expect a similar process at check in! I entered a queue with at least a dozen others in it, with a designated path to follow, just like customs. It took 20 minutes to reach the reception counter to check in. A colleague said he took almost an hour to check in a little later! Having finally reached the counter, I found the reception staff efficient and polite enough. However, I did feel as if I was being “processed” rather than “welcomed”. Hard to blame them for that, they were genuinely under pressure. Throughout my six night stay, I actually found reception consistently pleasant to deal with face to face. So I got to my room. No tea or coffee. I wondered if they weren’t provided. Decided to ring reception to find out. But phone was dead. So, returned to reception…or rather, I rejoined the queue. Ten minutes later reached the counter again. They said there should have been tea and coffee, and would have some sent. They also sent a man to fix the phone. I returned to the room. The tea and coffee man arrived. He also fixed the phone….it was unplugged. He found the necessary cords on the floor behind the drawer. Obvious conclusion…no one does a final check of rooms at this hotel before they are given to a new guest. I was sufficiently disturbed by the delays and minor mishaps to send an email to the “hotel manager” that very first night. Reception gave me the email address. I penned a lengthy but polite “expression of disappointment”. This email has never been responded to. On my second night I had room service. I put the tray (with leftovers) outside my door that same night. It remained there all the next day. In the middle of the fourth day, I personally visited the restaurant and alerted them the tray was still there. They said they would attend to it. Nothing happened. The tray finally disappeared late in the afternoon of day 5, almost three full days after being left outside my door. Finally, an incident which so encapsulates their inability to do the smallest things. On day two my green “please tidy my room” card simply disappeared after my room was cleaned. I asked reception for a replacement. None arrived. The next day I visited reception again and repeated the request. An interesting moment followed.. The reception staff member said “we can deal with this right now, housekeeping is right here”. She then passed on my problem to a lady from housekeeping who happened to be right there at reception. I was struck by the lack of acknowledgement in her response. Not just to me, the customer standing there, but also (it seemed to me) to the receptionist who was trying to fix the problem. My new card was delivered several hours later. My conclusion is that the reception desk tries quite hard to fix things, but there is some kind of problem with housekeeping. One final frustration. With all these (small!) problems emerging, I THREE times rang reception. Not once was my call answered. Each time, I traipsed downstairs…and joined the queue. Breakfast is passable, but no more than that, at least for a westerner.. after 7.30 it was a challenge to find a table. There seemed to be a fairly consistent arrival of tourist buses during my stay….I’m always wary of hotels tapped into such “easy guests”. I felt really relieved to check out and escape! The hotel claims to be 4 stars. I consider it three stars in terms of rooms and facilities, and two stars for service.. In fairness to the hotel, it was close to Christmas and it may have been a busy time. However, I also stayed there five years ago in the middle of the year. I remembered I had misgivings then, but couldn’t recall them specifically. As my six day event was right across the road, I decided to give them a second try. There won’t be a third. …
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 28 Dec 2022
Dear Value Guest, My team and I regret to learn that your recent stay experience with us was not to expectation and that you will not be returning. We hope that you will accept our humble apologies for the inadequacies faced during your stay. On the mentioned email send to me, I did not receive the email from yourside, not sure what happened here. We value all our guests and strive to provide the best experience that we can every time so it is our sincere assurance that necessary action will be taken regarding the matters you mentioned. Once again, we thank you for having brought the shortcomings to our attention., much appreciated. Best regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Despite the outdated decor and idiosyncrasies of the hotel, this was, over the years, to be our 5th visit. I wrote directly to the manager to reserve a room expecting to get a warm welcoming response. I was hugely disappointed to be met with total silence. A week later, I wrote this time, to the Reservation manager, to request a reservation. I then received a reply asking me to book directly on the hotel’s website. Surprised, I replied that as a customer and a returning customer as well, that I certainly did not expect to do the booking myself when I have asked her as the Reservation manager to reserve a room. The next response I got was more astonishing. Instead of making a reservation and resolving the issue, I was asked again, to book online via their website. I ask myself- What is the role of the Reservation manager if not to make reservations? Are they not interested in gaining customers and revenues? What a contrast when I wrote to another hotel in Georgetown requesting a reservation. This was done and sorted by return. So it’s goodbye to the Bayview Hotel. They have lost not only another customer but their friends as well. This experience clearly demonstrates that the current attitude to customers and business is very non-caring and poor. Standards are also dropping as reflected in the other bad reviews in TA. Definitely not recommended at this time.…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 30 Nov 2022
Dear Bert, Thanks for your review and feedback. I am sorry that you had not receive a reply from me and after checking thru on my email inbox, I could not trace your mail. My IT re-checked and found your mail was in my clutter box, which I am not sure what happened. Please accept my apologies. On the reservation mentioned, they had suggested that you booked online and to join our membership (FOC) as the best rates are available our our own website and as a member, you will still get an additional 5% off from the selling rate and daily complimentary breakfast too. I am so sorry if this was not explain to you in detail. Mr Bert, Bayview Georgetown remains the same and we have no intention of losing any friends or customer at all. Please accept our apologies. Once again, we thank you for having brought the feedback to my attention. It is our fervent hope to regain your faith in us and to be given the opportunity to welcome you back in the future. Best regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every time I have business trip in Penang, this is my go to hotel. After pandemic their policies must have changed. The booking thru website do not include breakfast hence I need to pay for it. Anyway the room is so big and comfortable. Close to historical landmarks
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynne Choong, General Manager at Bayview Hotel Georgetown Penang
Responded 28 Nov 2022
Dear vgal0579, Thanks for your review and welcome back. On the mentioned booking on our Bayview Georgetown website, you can join our membership (foc) and you will get an additional 5% discount on the published special rates and also breakfast is included too. This only applies on our own Bayview Georgetown website. Do email to us if more help is needed. Our email is bayviewgeorgetown@bayviewhotels.com Thanks and hope welcome you back again soon. Best regards, Lynne Choong Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$38 - US$52 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bayview hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
340
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Claim Your ListingBAYVIEW HOTEL GEORGETOWN PENANG (S̶$̶8̶0̶) S$49: UPDATED 2023 Reviews, Price Comparison and 1,223 Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about Bayview Hotel Georgetown Penang
Which popular attractions are close to Bayview Hotel Georgetown Penang?
Nearby attractions include Street Art in George Town (0.3 km), Cheong Fatt Tze - The Blue Mansion (0.1 km), and Chulia Street (0.3 km).
What are some of the property amenities at Bayview Hotel Georgetown Penang?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Bayview Hotel Georgetown Penang?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bayview Hotel Georgetown Penang?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bayview Hotel Georgetown Penang?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Bayview Hotel Georgetown Penang?
Conveniently located restaurants include The Loft - Love Lane, Kebaya Dining Room, and Junk Cafe.
Are there opportunities to exercise at Bayview Hotel Georgetown Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Bayview Hotel Georgetown Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Bayview Hotel Georgetown Penang offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Bayview Hotel Georgetown Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Bayview Hotel Georgetown Penang?
Many travellers enjoy visiting George Town (0.7 km), Armenian Street (0.7 km), and Cheong Fatt Tze - The Blue Mansion (0.1 km).