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4.0
#29 of 123 hotels in George Town
Location
Cleanliness
Service
Value
Royal Chulan Penang in Penang brings sparkle to the core zone of the UNESCO Heritage site in George Town. Travellers to Penang can look forward to staying at this new heritage property. Located at Weld Quay area, the Royale Chulan Penang is a blend of classic period charm with the very best in contemporary comforts. Close to commercial district area and the historic port which helped Penang to flourish in the 18th Century, Royale Chulan Penang is a great place to explore a city full of history and culture. Part of the hotel housed beautifully restored and lavishly refurbished building where it is within easy reach to all major historic sites along the Heritage Trail of Penang. Guests can experience the glamour, contemporary luxury and an uncompromising service. Complemented by the existing colonial architecture, the hotel brings you back in time. The hotel The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Malay
Location
No 1 & 2 Pengkalan Weld, George Town, Penang Island 10300 Malaysia
Royale Chulan Penang
1,274 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We booked a room at this hotel on short notice ( previous evening) as we arrived in Penang a day ahead of schedule. On arrival the reception staff were so efficient and friendly, so first impression was excellent. We were shown to our beautifully presented room and, for the price we paid it was absolutely fantastic, clean, cool, with all the frilly bits toiletries etc. We arrived in Penang at the ferry terminal and discovered that the hotel was walking distance away, about 700 metres, so that was a plus, hotel situated at the edge of the UNESCO area so everything we wanted was walking distance. We were so impressed by the hotel, and it’s location we decided to reschedule and added a few more days to our stay in Penang which meant rescheduling our travel arrangements. Again the hotel staff were absolutely fantastic in assisting. The Royale Chulan experience was the highlight of our Malaysian trip and we are already looking forward to returning for a longer stay in the not too distant future
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â The rooms we were given were great so based on that no issues
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 22 Jan 2020
Dear JoeG, Greetings to you from all of us at Royale Chulan Penang! Thank you for your review on your recent stay here with us! We are glad that you found the location of our hotel convenient and that you had the chance to visit the nearby local attractions. We are also happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff. We look forward to welcoming you back here soon and we thank you for your kind patronage to Royale Chulan Penang! Kind regards, Dennis Lee Resident Manager
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We were very impressed with everything at the Royale Chulan.
Straightforward, no hassles check-in, easy secure covered parking in the hotel's own multi-storey car park across from the lobby and all staff from the doorman to reception staff to cleaners were friendly and helpful. Undoubtedly one of the highlights for us was that, compared to other hotels we've stayed in, the staff really went the extra mile for guests.
Rooms had been properly and thoroughly cleaned and I liked the bathroom layout with separate rooms for the toilet and shower.
At breakfast, although no buffets are currently allowed due to covid19 restrictions, there was still a good range of set menu choices. Service was prompt and attentive with staff regularly checking to see if you were ok or needed anything. Obviously, guests not serving themselves gives the staff more work and it was noticeable that the hotel had clearly thought about this and responded appropriately by putting more staff on to ensure guests were well looked after.
Location is excellent too being right in the centre of George Town. Lots of tourist attractions, including Little India are within a short walk. I had thought we might have a view across the Straits to the mainland. Not so, but that was my mistaken impression from looking at the map. Most rooms actually face inwards and overlook a central courtyard which is now the swimming pool. But this was fine - traffic noise was zero, which is unusual for such a central location.
We would certainly look to stay here again when we are next in Penang and I will probably check out other Royale Chulan hotels too when we are elsewhere in Malaysia.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Jul 2020
Dear 69Ted, Greetings to you from all of us at Royale Chulan Penang! Thank you for your review on your stay here with us during your recent visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are honoured to have been able to make your stay here a pleasant one and appreciate all the nice remarks you have for our hotel and staff. We hope to have the honour of welcoming you back to our hotel soon and we do hope that you will recommend the hotel to your family and friends! Kind regards, Dennis Lee Resident Manager
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We stayed here for 3 nights in a superior double room. Hotel is in a great location on the edge of the main areas and within easy walking distance of the ferry terminal and major sights. Modern hotel in an historic building with all mod cons. Lovely large room with good bathroom, comfortable bed, tea/coffee and safe. The hotel also has a great outdoor pool with towels provided, although its gets very busy with families until after around 11:00 am.
Very good breakfast with a huge choice of food from continental to curry to fruit to sushi and lots more.
Two minor negatives were the layout of the dining room which, because the hotel was very busy, meant that it was a bit of a free for all to get served at the various counters and prices at the hotel bar were expensive.
Other than the two things above, I have no hesitation in recommending this hotel.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 15 Jan 2020
Dear luckyeddys, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are glad that you you found the location of our hotel strategic for you and we hope that you had the opportunity to visit the nearby heritage trails. We look forward to welcoming you back here on your next trip to Penang and we do hope you will recommend our property to your family and friends. Kind regards, Dennis Lee Resident Manager
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Stayed here for 3 nights This hotel provide great hospitality fit for a 4 star hotel with an attractive price for the room. The staff in front desk is helpful and housekeeping is responsive to our request. The maintaince team was quick to respond to our complaint of broken windows and it was fixed in 10minutes. Location of this hotel is great as well Will return as a guest in future
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 6 Jan 2020
Dear Chin Y, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are happy that you had an enjoyable stay here with us and we look forward to welcoming you back here again on your next trip to Royale Chulan Penang. Kind Regards, Dennis Lee Resident Manager
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I stayed here for a weekend, a sorta relaxation only weekend. Unfortunately, my stay here was during the Covid19 pandemic, but the management did proper screenings to each and everyone that enters the building, as well as preparing hand sanitizers at every nook and cranny of the hotel, which is very very good. Room is comfortable, nice and classy decor, everything is where you'd expect it would be. Fnb at the Sri Tanjung Cafe is nice, breakfast service decent, nothing really to shout about, but nothing to complaint either. Pool is ok, the jacuzzi is something unexpected, cuase most hotels that come with one nowadays. One slight complaint though, when I arrived in my car, the front door person was like hesitating to greet me, and as a result, I carried my own luggage out of my car, and only then somebody decided to give me a hand. This is in my mind, quite unacceptable, as anyone that approached the entrance should be greeted and be assisted with their luggage. Overall verdict then, a pleasent hotel.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip:Â Avoid rooms at the 2nd floor if you value extra security. It is accessible for people without a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 17 Mar 2020
Dear Khusyairi, Greetings from all of us at Royale Chulan Penang! Thank you for your feedback on your recent stay here with us. We apologize for the problems that you have encountered during your last stay particularly with the experience you had upon arrival. We assure you that we will be looking into each point that you have made and this matter has already been highlighted to our Front Office Manager for his further action. We hope this will not mar your overall impression of the hotel and we do hope to have the opportunity to welcome you back again in the near future for a better stay experience at Royale Chulan Penang. Kind Regards, Dennis Lee Resident Manager
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We booked 2 rooms with connecting doors as we had our 15 year old daughter with us. The receptionist was very helpful in getting the rooms as per our specified request. The rooms were clean, quiet and aptly equipped with toiletries, ironing board, hair dryer, etc.
We were just a little bit disappointed with the in-room dining. The promotional seafood pizza which we ordered was bland and dry. There was no seasoning which would normally come together with the meal.
The breakfast spreads was not to our expectations. Not much choice when it comes to bread & pastries. We couldn’t find staff to attend to our needs and tables were not properly clean. Food were not refilled fast enough.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 22 Jan 2020
Dear Jessie, Greetings to you from all of us at Royale Chulan Penang! Thank you for your feedback during your recent stay with us. We take note of your feedback on the in room dining and please be assured that your comments will be highlighted to the Executive Sous Chef for his further action. We hope this experience will not mar your impression of Royale Chulan Penang as a whole and we look forward to being of service to you again sometime in the near future. Kind regards, Dennis Lee Resident Manager
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We are backpacking travelers. The hotel is just 5 minutes away from main bus station (local buses) and ferry terminal which is free from island to the shore (bus terminal Butterworth as well) and 1.20 MR (!) from shore to the island. Old town, port and all what we needed are located nearby, including Indian and Chinese town. Lots of restaurants and street food. All remote parts of the island are reachable by bus with maximum ticket price 2.00 MR. rooms are spacious and swimming pool is clean and pleasant. Other things which are possibly on cons side can be easily omitted. We love the place. Do not take room 437 where we lived. There is permanent noise from main cooling system we could hear especially during the night.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 15 Jan 2020
Dear Krzysztof N , Greetings to you from all of us at Royale Chulan Penang! Thank you for your feedback during your recent stay with us. We take note of your feedback regarding the noise that can be heard from the room. We have highlighted this to the Maintenance department for their further action. We hope this experience will not mar your impression of Royale Chulan Penang as a whole and we look forward to being of service to you again sometime in the near future. Kind regards, Dennis Lee Resident Manager
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The hotel was booked based on description on a Agoda, but when check in it obviously did not have a tub opposed to the description. Talking to the front desk, they ask for evidence and after providing that they said it's the website issue and not theirs. So no action taken. To get a room matching the description as what they put in Agoda, have to pay another RM300 (discounted price according to them). The room looks much smaller than the footage they put in Agoda as well. Not going to stay in future for sure. Plenty of good choices in this area.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 17 Feb 2020
Dear JourneyMercy, Greetings to you from all of us at Royale Chulan Penang! We are sorry to hear about the experience you had during your stay here with us. For your information, the pictures and description of all the room types have been updated to the Agoda website accordingly and it is disappointing to know that there were some discrepancies over the room pictures that were displayed on their website. Please be rest assured that we will look into this matter seriously and it will be highlighted to the Agoda management for their immediate action to rectify this issue. We do hope that you will give us another chance to serve you better on your next visit to Royale Chulan Penang. Kind Regards, Dennis Lee Resident Manager
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The room is not well maintained. There are alot stains on the carpet and there is a musky smell to the room. I am unable to open my curtain to let some sunlight in because of the room’s location. It is directly next to the swimming pool and theres zero privacy. Toilet is extremely dirty with pee sticking on the toilet seat. I called the front desk to request for a room change, they said they are fully booked and they can only get the housekeeping to come and HAVE A LOOK at the toilet. They then told me that it might take a long while since they are all busy so housekeeping wont be able to come in anytime soon. I checked out right after and booked another hotel. I guess they got so many bad reviews, they didnt even ask why i checked out 15 mins after checking in.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 20 Apr 2022
Dear Amanda, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us. We are truly sorry to hear about the disappointing experience you faced. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the cleanliness of the room and the response of our team in attending to your needs. The experience you had should have never happened and the issues has been addressed and escalated to the management for immediate action. At present, we are taking the necessary steps to improve our service levels and to ensure that that such situations do not recur in the future. Please bear in mind that our main priority is to provide excellent service to our guests and we certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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On certain nights, the lounge downstairs provides live music and a place to unwind away from it all. There are also various function rooms if companies want to do seminars etc. The spa on the second floor is heavenly, but you need to make advance reservations. Rooms are slightly bigger than average, and I love the bathroom. Housekeeping staff are polite and engaging. If you want, other than breakfast at the hotel itself, there is a street food court just 200 metres in front of the hotel. Parking is plentiful, and you can walk to the Indian quarter as well as Lebuh Armenia, to buy souvenirs
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Â Any floor is fine - this hotel is not known for its views, but for its location.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 12 May 2020
Dear SZA2013, Greetings from all of us at Royale Chulan Penang! Thank you for your review on your recent stay here with us. We are happy to know that you had an enjoyable stay here with us and we appreciate all the nice comments you have for our hotel and staff. We are also glad that you found the location of the hotel convenient during your stay here with us and we hope you had the opportunity to visit the nearby heritage trails. Thank you once again for your kind patronage to Royale Chulan Penang and we look forward to welcoming you back again soon. Kind Regards, Dennis Lee Resident Manager
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Hi! Yes, we do have rooms with Hollywood Twin Bed. The extra bed charges is RM90nett per night with breakfast. However, do take note that it is subject to availability. For children below the age of 5, breakfast is free. For children aged 6-12, it is chargeable. Thanks!
There are more places to choose from in the George Town area.
PRICE RANGE
S$77 - S$93 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Royale Bintang Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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