Vouk Hotel Suites

Vouk Hotel Suites

57-G-3 Mansion One, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 Malaysia
很喜欢这间房间!问题是只有一张 queen size 床而已。
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Room & Suite (83)
Dining (35)

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About

3.5
#62 of 121 hotels in George Town
4.3 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
VOUK Hotel Suite Penang is the first flagship hotel of VHM group in Malaysia featuring 231 contemporary spacious guest rooms and supporting lifestyle facilities to anticipate the need of both business and leisure traveler in Penang.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Massage chair
24-hour security
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Safe
Bottled water
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English, Chinese, Hindi, Indonesian and 1 more

Location

57-G-3 Mansion One, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 Malaysia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
Penang Intl Airport
16.2 km
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185Reviews10Q+A23Room tips
Traveller rating
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Detailed Reviews
kwlee23200 wrote a review Mar 2020
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
We had simple experience here, because it is walking distance to my friend wedding dinner Restaurant.
Location - Probably need to drive to city area, walking can be done for short walk along the beach.
Room- It was spacious room, got a mini massage chair, everything are fine. *maybe can improve on the lightning , a little dark.

Overall are good :-0
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Date of stay: February 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VoukHSPenang, Public Relations Manager at Vouk Hotel Suites
Responded 9 Mar 2020
Dear guest, Thank you for your review! We have duly made notes regarding the lighting situation. We hope to serve you again in the future. Warmest regards, Raul Dhillon, Marketing and Communication Exec.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justalocaltraveler wrote a review Nov 2020
Penang Island, Malaysia
4.0 of 5 bubbles
Location is right smack in the middle of every thing . Major shopping food eatery and Commercial bankings. Room updated with all amenities. Ironing and hair dryer facilities in the room . Had a good rest cause wasn't effected by any traffic noise from outside
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evonne Tan, General Manager at Vouk Hotel Suites
Responded 4 Nov 2020
Dear Justalocaltraveler, Thank you very much for your time to pen down a few lines to share your stay with us. We are happy to know you have had a good and the amenities was to your liking. We look forward to your next stay with us. Have a Pleasant Weekend ahead and Stay Safe !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChanS wrote a review Jan 2020
Surabaya, Indonesia
+1
4.0 of 5 bubbles
It's a decent 4 star hotel for me, but doesn't deserve 5 stars rating. Location is quite good, just across great culinary spot (Northam beach cafe) and also not too far from nice shooping mall (Gurney plaza and Gurney Paragon). The restaurant serves good food, and with excellent services too. Clean and quite big room, with clean bedsheet and nice couch. One minus thing for me is the hot water, it's inconvenient to always call the front desk to turn on the heater after not used for few hours. And the other thing is we get room with connecting door. The next door guest is so noisy at night that makes us can't sleep well. Nevertheless, it can be a great choice if you are with kids on your holiday in Penang.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VoukHSPenang, General Manager at Vouk Hotel Suites
Responded 21 Jan 2020
Dear Chan, First of all, thank you for your 4 star rating and your comment. We are very sorry about the issue with the hot water and the noise. Our maintenance team has been notified and we are actively working to improve upon our level of comfort and service. Our service and guest comfort is our hallmark and we try our level best to ensure our guests feel at home and are comfortable. Thank you once again for helping us improve. We hope we will have the chance to host you again. Warm regards, Charles Ayerru General Manager
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PattyPatty wrote a review Jan 2020
5.0 of 5 bubbles
The room was great, clean and comfortable. Hotel manager Mr KernYih Boo was meticulous in hosting my group as we were there for our annual meeting. The location was central, as we were near a lot of eateries area, and taking a grab car transport to further places like Gurney mall was jus 10-15 mins away, short distances. The airport transport was seamless and smooth without any hiccups. We do have some last min changes like airport transport timing, and our request was fulfil within a short time frame. The seminar was great and the setting was done up nicely.
At our last day, Mr Boo got us a thoughtful gift from the state government and our group was very happy and touched.

I would highly recommend Vouk Hotel Suites for your meetings or leisure stay.

Thank you Vouk Hotel Suites for the pleasant experience :)
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VoukHSPenang, General Manager at Vouk Hotel Suites
Responded 21 Jan 2020
Dear Pat, Thank you so much for your kind words, It brought many smiles when your review was read in this morning's meeting. We take pride in providing a comprehensive service to our guests, and we are glad that it has proven satisfactory to you and your group. We hope to host you again soon. Warm regards, Charles Ayerru General Manager
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nana s wrote a review Dec 2020
+1
5.0 of 5 bubbles
The 1st ever hotel per experience that provide Massage Chair!

We choose this hotel solely because of the bath tub for our kid because pool is not open during the lockdown.

And our choice is correct!! The room is really nice, with wide space of bathroom - they divide between 2 area , 1 for bath tub, 1 for shower .

The location is in the middle of Penang. but u need a Waze Apps to go to places as the road is only one way.

Breakfast is in set. Need to choose between continental/local. Simple and good.

Good service overall!
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Date of stay: November 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evonne Tan, General Manager at Vouk Hotel Suites
Responded 21 Dec 2020
Dear nanasupardi87, Greetings from Vouk Hotel Suites ! Thank you very much for choosing to stay with us during your recent visit to Penang and taking the time to pen down to share your experience. My team and I are very pleased you have found our hotel to be of strategic location. Yes, the roads around town can be a little tricky but with the assistance of the App it really makes it easy to find places of interest. We look forward to Welcoming you and your family back soon for yet another enjoyable stay. In the mean time, take good care and stay safe ! Happy Holidays ! Best regards, Evonne Tan General Manager
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munyee wrote a review Oct 2020
Kuala Lumpur, Malaysia
+1
5.0 of 5 bubbles
It's a comfy room, with a nice sea view. The room is clean and spacious but I wish the room could be a bit brighter as its a bit too dim n gloomy. This room even comes with a small massage chair and it's in bright, red colour. Very good indeed. Parking is quite limited. Overall, it's good enough for an overnight stay.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amirs-wife wrote a review Sept 2020
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
A hotel next to a hospital, and close to Gurney Drive. This hotel has been offering special rates of RM88 per nite. Low and behold, the service is maintained as usual, and the room as good as the rack rate.

What I love about this hotel, is the special massage chair, however at RM 88, this is not offered, you need to pay a bit higher to get the chair.

But that is ok, the room is excellent, the pillows fluffy. The front-desk are always nice and helpful, what more do you need. Feeling special, at a special rate, makes this hotel special.
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EL K wrote a review Feb 2020
+1
1.0 of 5 bubbles
RM19.90 (add RM5 for drinks)
I guess I should have realized from the price & not expect too much.
1) parking is limited (RM3)
2) service is very good
3) 5 dishes to choose from (veg, tofu, egg, fish, chicken)
4) broccoli soup, some salads, fruits, cakes, desserts, crackers
5) the RM5 drink wasn't value for money at all. Choice of coffee, tea or fruit punch
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VoukHSPenang, Public Relations Manager at Vouk Hotel Suites
Responded 16 Feb 2020
Dear guest, Thank you for your review and patronage. Warm regards, Raul Dhillon, Marketing and Communications Executive
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ppylee wrote a review Oct 2022
Kuala Lumpur, Malaysia
1.0 of 5 bubbles
I have used this hotel on several occassions before the Covid-19 lockdown and have given them full 5-stars for some years. So I returned to Penang recently and decided to stay with them. From the reception to the room, it has deteriorated so much. At first sight, reception asked me in malay what I wanted. I told her politely I was checking in. The 2 receptionists continued to count cash and ignored me. 5 minutes later, she asked me for my ID. She told her colleague "another one without form". Her colleague asked if I had a booking. I said yes. So she went through a stack of forms and finally found mine. I checked into the room minutes later. I found ants, some curry stains on the dressing table, a rocking bed with one side tilted, shower box full of greasy, yellow stains on the floor, and a sink that leaked water. I called the reception many times and no one came to check. Finally reception called back and said I owed them money. They will be charging me extra fees, something which agoda did not clarify when I booked. This time I asked for a room change. They came in about 15 minutes and moved me to a smaller room at the end of the corridor. It has no view. The windows faced some wall. But at least it was cleaner and bed wasn't rocking. Felt like a downgrade. Anyway, we settled down cause we were tired after the long drive. Breakfast was ok but the roti jala counter was displayed without any food or staff there. We stayed 3 nights here and paid too much as the extra fees added on. I am sceptical of agoda now as I was again charged and my card was compromised that I had to report a dispute. Imagine the hassle during a short trip. So my trust towards Vouk Hotel and Agoda in 1 trip had gone from hero to zero. I think the travel industry has a lot to work on after the lockdown.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Read the fineprint when booking via agoda now. They never used to charge extra fees. Both hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luzy Anna wrote a review May 2020
Ipoh, Malaysia
5.0 of 5 bubbles
It was a great stay in the vouk hotel. I was amazed by the staffs services and courtesy. From the guard ,receptionist till the duty manager. I requested for an early check in and was granted. They replied my email immediately. And attended to my concern regarding the CMCO restrictions and Rules. They prepared sahur for me instead of breakfast in the morning as requested. My concern of the dish was also taken into consideration. There was a minor problem regarding my room and the duty manager Ms Azlin on the stated date attended to it promptly. I was given an upgrade. She even took the extra mile to follow up later on regarding my concerns. I would definitely come again and choose vouk hotel again. The room was kept clean and tidy. The staffs were so friendly and sincere in their job. Thanks for the hospitality. Keep up the good work.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Ayerru, General Manager at Vouk Hotel Suites
Responded 3 Aug 2020
Dear Luzy Anna, THANK YOU for choosing Vouk Hotel Suites and for taking your time to share this review with us. We are so glad that you had good time during the stay in our hotel. Your kind compliments will be conveyed to the whole team especially Azlin, please be assured that we will keep improving and continue striving for service excellence. We are certainly looking forward to welcome you back to Vouk Hotel Suites for more memorable memories in the near future! Yours sincerely, Charles Ayerru General Manager
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Answer from Evonne Tan
George Town, Malaysia
Dear guest, We offer a flat rate of RM6. If you are an in-house guest, the parking is complimentary. Warm regards, Raul Dhillon Marketing and Communications
Nimish P asked a question Jan 2019
47 contributions52 helpful votes
Do your restaurants have veg options. Else, are there veg options nearby
Answer from Evonne Tan
George Town, Malaysia
Selected vegetarian items are available in our All Day Dining Menu.
Answer from Evonne Tan
George Town, Malaysia
Sea view only available in selected rooms.
truon asked a question Apr 2018
24 contributions14 helpful votes
to get to Northern Beach? Cafe...can i walk there from Vuox
Answer from Evonne Tan
George Town, Malaysia
Northam Beach Cafe is located approximately 140m from Vouk Hotel Suites and it will take about 2 - 5 minutes walking distance to reach there.
RamblingApe wrote a tip Dec 2023
Africa734 contributions40 helpful votes
3.0 of 5 bubbles
"Get a room at the far end of the hallway, furthest from the elevators, to minimize noise."
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ppylee wrote a tip Oct 2022
Kuala Lumpur, Malaysia58 contributions41 helpful votes
1.0 of 5 bubbles
"Read the fineprint when booking via agoda now. They never used to charge extra fees. Both hotel and agoda charged some extra hundred bucks. "
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bebe93942017 wrote a tip Nov 2019
Hong Kong, China209 contributions46 helpful votes
3.0 of 5 bubbles
"Make sure to check if there is a massage chair in the room"
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Jono E wrote a tip Jul 2019
Kintamani, Indonesia65 contributions29 helpful votes
4.0 of 5 bubbles
"high floor for better view"
Read full review
Vidhata bache wrote a tip Jun 2019
Chandigarh, India181 contributions108 helpful votes
4.0 of 5 bubbles
"room facing sea should be good"
Read full review
Not the right property for you?
There are more places to choose from in the George Town area.
PRICE RANGE
S$42 - S$62 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
231
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VOUK HOTEL SUITES (S̶$̶1̶5̶8̶) S$43: UPDATED 2024 Reviews, Price Comparison and 261 Photos (Penang/George Town) - Tripadvisor

Frequently Asked Questions about Vouk Hotel Suites
Which popular attractions are close to Vouk Hotel Suites?
Nearby attractions include Stag Bar (0.1 km) and Queen Victoria Memorial (0.4 km).
What are some of the property amenities at Vouk Hotel Suites?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Vouk Hotel Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Vouk Hotel Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Vouk Hotel Suites?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Vouk Hotel Suites?
Conveniently located restaurants include Ivy's Nyonya Cuisine, Golden Stag Hotpot Bar, and Maple Palace Restaurant.
Does Vouk Hotel Suites have airport transportation?
Yes, Vouk Hotel Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Vouk Hotel Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Vouk Hotel Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Vouk Hotel Suites?
The staff speaks multiple languages, including English, Chinese, Hindi, Indonesian, and Malay.
Are there any historical sites close to Vouk Hotel Suites?
Many travellers enjoy visiting Armenian Street (2.2 km), George Town (1.7 km), and Sun Yat Sen Museum (2.1 km).
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