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Mercure Kota Kinabalu City Centre

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41 Jalan Gaya, Kota Kinabalu 88000 Malaysia
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Traveller (384)
Room & Suite (66)
Dining (36)

About

#24 of 176 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Located in Kota Kinabalu, the capital city of Sabah, Mercure Kota Kinabalu City Centre is within walking distance from Central Business District, shopping malls, banks, Gaya Street Sunday Market, restaurants and the historical Jesselton Point Waterfront. It also has easy access to the new convention centre. In addition, the hotel is only 15 minutes by car from Kota Kinabalu International Airport. Kota Kinabalu is known for its exotic history, beautiful beaches, islands, coral reefs and strategic location with an excellent range of adventure activities and world-class facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court offsite
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Malay
311Reviews13Q+A31Room tips
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Mellissa S wrote a review Sep 2022
Singapore, Singapore117 contributions56 helpful votes
Great location, opposite Jesselton Jetty. Ard 20 mins from the airport. Room was basic and good enough for a 2 night stay. Breakfast had great variety. Pity the room view has blocked by a high rise residence otherwise it will have an unblocked view of the sea.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Grab easily accessible and lots of food option nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TrailsOfAnne wrote a review Sep 2022
Singapore, Singapore4707 contributions403 helpful votes
+1
Room is neat , not huge but good enough a short trip. Bathroom does not have changing area as the basin was outside . Some Parts of the hotel is dated but overall is good value for money. Location is easy walk to suria mall . Grab cars easily available
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Date of stay: August 2022Trip type: Travelled solo
Room Tip: For accor members, if checking in late, ask for the welcome drinks date to be extended. The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ShangHighlands wrote a review Sep 2022
Sydney, Australia103 contributions94 helpful votes
Mercure's location is extremely convenient - a short walk from Jesselton Point jetty, Jesselton Duty Free mall and Suria Sabah mall. Gaya Street is less than 10 minutes walk away too. The room is comfortable, but the bathroom is quite old. Shower leaks through the gap in the glass door. Soundproofing between rooms is not good - could hear the room next door talking at night. Breakfast spread is OK, a mixture of Asian and Western options. Aircon at the breakfast area was not working,so they put fans. Rooftop pool is small but has a nice view. Rooftop bar... Is quite dead. You can enjoy a tea for RM10 with the view of Jesselton Pier, but they need to improve the decor. Driveway has no roof, so you will get soaked if it's raining. Staff are friendly.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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aspironz wrote a review Aug 2022
Kuala Lumpur, Malaysia376 contributions46 helpful votes
+1
booked direct via Accor, assigned to clean guestroom 2011 on higher floor with lounge separate from generous size bedroom and 25th floor rooftop lap pool lookout to the Gaya Bay Area, walking distance to eateries nearby. Feedback for maintenance: the room safe and landline phones weren’t working for stay August 23/24, had to visit reception counter to connect myself with my travel mates on other units (had my mobile phone conk out otherwise would not have notice the hotel phones are faulty).
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: Request for sea facing room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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VNS12 wrote a review Aug 2022
California167 contributions44 helpful votes
Our family of 5 recently stayed at the Mercure for 3 nights on our recent trip to Sabah. Our stay was nice and comfortable, we would certainly recommend this hotel. We had a family suite with 3 bedrooms and 3 bathrooms. The suite included a kitchen, dining , and living area. Great views from the glass doors in the living room. The rooftop pool was nice, with great views. Breakfast was good, with a variety of Asian and Western choices, and made to order eggs. The hotel is located in the northern part of KK, close to Jesselton Point Ferry Terminal. Suria Sabah Mall is a short walk behind the hotel. There is a good supermarket (Tong Hing) around the corner. There are many places to eat withing walking distance. Places we tried and liked nearby were Peppermint (Vietmamese), Pasta Pasta (choose your pasta and homemade sauces), Fook Yuen (Rice, noodles, Dim Sum, soup). For ice cream fans, there are some nice ice cream places at the basement level of Suria Sabah mall. Plenty of restaurants in the mall as well. We had a rental car. The hotel does not have parking, but it wasn't too much of a problem. The street parking in front of the hotel is run by the city from 8am-5pm on weekdays For parking during those hours, we bought parking coupons at the hotel. It was only MYR 1.10 for every 2 hours. Parking at other hours is free. Beware that coupons bought at the hotel cannot be used for parking in other areas.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Bryan J wrote a review Aug 2022
Sydney, Australia51 contributions35 helpful votes
The location is at the North Eastern end of Kota Kinabalu. This is perfect if you are planning a lot of water sports - Jessleton wharf is only 150m distance. The breakfast is included in the tariff, it is good but very Asian. The fare includes Nasi Lemak, noodles, Roti, Dahl, salads pastrami an egg station for fresh cooked eggs and Omelette. This suits my palate. Our room was a double on the 18th floor. It included a bedroom with lounge. Very spacious, quiet and comfortable. One frustration was that in our week there, each day one of the elevators was out of action. Overall this is a nice hotel
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rozaidyirzat wrote a review Jul 2022
Kangar, Malaysia2 contributions
All the staffs were very helpful. The room was wide and fill with latest (new) household appliances. The distance to tourist spots are walking distance (500-1000 metre). The swimming pool and the are was quiet small. However, still have great view of the sea.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vincent L wrote a review Jul 2022
1 contribution
We are in a business trip and reached the hotel earlier due to early flight. Upon arrival, due to we are in a rush to attend a meeting, we seek for help from front desm to just do the simple registration first and leave our luggage , once the room is ready just move our luggae to the room as we are not coming back too early however has been rejected by them. Another weird part is the Gym room, the operation time is from 8am-5pm only and we need go to reception to collect the key , after the gym need to return the key to the reception again, my suggestion to the hotel is, not everyone can come to the gym during this tine especially we are in business trip, maybe can extend the hour The roof top bar doesnt serve beer during our stay due to some reason, very disappointed as we invited our friend to there with a nice view and atmosphere. A postive thing to mention is the breakfast, service quite delicious local food, other than that, seems like the management need to put more effort into improve the operation since we are paying a 4 star rates
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Limited parking, and need to pay the parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Typo2025 wrote a review Jul 2022
1 contribution
Appreciate one of your staff Mr Hisham attended my request after I booked the room and my family was happy with the sea view room!! Thnx a lot I booked for 1 bedroom and my friend book for another category room while she did a separate booking. When both of us arrive midnight already inform to the front desk it's a manager and all the check in process was smooth. Furthermore, I already inform her that tomorrow I will check out from the room in the morning and came back in the afternoon to collect the key. When the next day I came back with my friend and pass the IC to the receptionist Ms Patricia inform her that we extending our stay this morning already check out from the another room u can check the booking by this IC. She refused to take the IC and looking at her colleague like know nothing!! It's okay then I still ask her *did you need the booking voucher?* She didn't answer me at all and mumbling at the back ! Hang in and out the office to look for the Reg card and key. Hello??? She didn't even want to check the IC in the system at all and educate the guest it's not extending stay 🙂 ( I just need the key only it's that hard for her to gave us the key ??) While we carry heavy grocery to wait for her to find all the way and told us that the night shift colleague didn't follow up with them. I don't think that I need to teach her how to did her job well. I don't wish to argue with ur staff at all The thing that make me mad is SHE DECLINED TO TAKE THE IC LET ME HOLD FOR A MINUTES AND ASK HER FEW TIMES TO TAKE THE IC !! I think she have not much experience in hospitality industry and expert in system need more proper training as well !😮‍💨
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grace S wrote a review Jul 2022
5 contributions
Been here in 2019. Much has changed. But was expecting to rcv same treatment as before😁. Last time we were upgraded to 1 bedroom suite. Room is still good and clean though. Housekeeping was consistent in replenishments. The ambience at foyer wasnt as welcoming as before. Tried to email hotel a week before stay to request for transport and additional night stay due to change in flight scheds. No reply😔.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
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Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$34 - US$41 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
310
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Frequently Asked Questions about Mercure Kota Kinabalu City Centre
Which popular attractions are close to Mercure Kota Kinabalu City Centre?
Nearby attractions include Kota Kinabalu City Mosque (0.4 km), Suria Sabah (0.3 km), and Jesselton Point (0.09 km).
What are some of the property amenities at Mercure Kota Kinabalu City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mercure Kota Kinabalu City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Kota Kinabalu City Centre?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Kota Kinabalu City Centre?
Conveniently located restaurants include Little Italy @ Capital, Yu Kee Bak Kut Teh, and Sky Blu Bar.
Are there opportunities to exercise at Mercure Kota Kinabalu City Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mercure Kota Kinabalu City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Kota Kinabalu City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Kota Kinabalu City Centre?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Mercure Kota Kinabalu City Centre?
Many travellers enjoy visiting Monsopiad Cultural Village (11.0 km).