Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Chinese, Indonesian, Malay
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bicycles available
Books, DVDs, music for children
Valet parking
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Boating
Bowling
Diving
Game room
Golf course
Mini golf
Snorkelling
Tennis court
Billiards
Evening entertainment
Fishing
Karaoke
Patio
Table tennis
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pushchairs
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage
Neck massage
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Location
1 Sutera Harbour Boulevard, Kota Kinabalu 88100 Malaysia
The Magellan Sutera Resort
343 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Magellan Sutera Resort is celebrated for its vibrant atmosphere with live music and scenic views, though some guests find the lounge areas uncomfortable. While the amenities earn applause for the beautiful pool and varied dining, the value is questioned due to unexpected charges.
Room opinions are split, with commendations for the views but concerns over cleanliness. The location near the airport with waterfront views is a highlight, alongside the hotel's cleanliness and professional service, even as some guests report slow service experiences.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Relaxing
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
My wife and I, first holiday without the kids and or friends in 15 years, The Magellan was an idyllic location, great resort, we upgraded room when we arrived just by asking at reception, 5th level with views across the yacht and boat harbour, 2 minute walk to the 50 metre Olympic size pool, swam and relaxed by every day during stay. Smorgasbord breakfast each morning, try the hotel restaurants, amazing food and choice. Staff friendly, service great. ( Terah mekasi ) Recommend to anyone!!!
Read more
Date of stay: June 2019
Value
Cleanliness
Room Tip:Oceanview room, quiet relaxed , kick back on the balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Magellan Sutera Resort
Responded 27 Mar 2024
Dear belinda_wayne Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards Resort Management Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent one week at the Magellan. Can't fault anything. The resort is very clean and spacious. Lovely, well kept outdoor areas. Room was spacious for the two of us and we had a nice sea view from our balcony. All meals we had there were nice. Good facilities all round and made use of the fitness centre which was well equipped. We made use of the shuttle bus into town, for a small price it was worth it and convenient. Had two very nice and relaxing spa treatments, highly recommend the Mandara Spa. Most of all, the staff were amazing. From front of staff to wait staff to the life gaurds and concierge, everyone was so friendly and helpful and really made for an enjoyable holiday. Definitely recommend a stay at this lovely resort.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Magellan Sutera Resort
Responded 27 Mar 2024
Dear alicew233 Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards Resort Management Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed four nights due to a family emergency. We picked the resort because of the openness with plenty of fresh air as well as easy road linkages especially to the airport etc.
With Covid still rampant in Sabah, access to the resort was limited to guests, which was definitely a plus. Our room was large and more than adequate for our purposes though the property is showing it’s age.
The staff are friendly and enthusiastic even if they don’t all perform to expectations. But hopefully that will change over time as they pick up more experience.
Buffet breakfast was at the Five Sails. More than adequate. We ate a few times at Al Fresco with its fresh air and hopefully less exposure to potential Covid virus.
We also had dinners at Ferdinand’s, which we highly recommend. Chef Daniele (I hope I got his name right) delighted us both nights. The tomahawk is highly recommended if your party is large enough. Noorin will take excellent care of you as she did with us. We cannot compliment her enough. Truly an asset for the resort. Did we say there’s also a trio that provided live music! For us, an oddity during the pandemic.
Also an excellent resort to catch the famous KK sunsets. Will we return to stay again? You bet.
Read more
Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 9 Mar 2022
Dear C_James06, Thank you for posting a 5-star review on our TripAdvisor page. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. Glad you enjoyed our breakfast, lunch and dinner at out restaurants. Our culinary team works hard to prepare an array of freshly prepared dishes that cater to both Western and Asian palates. Chef Daniel and Ms Norin as well as all our staff and the hospitality they have extended and provided have always been our pride .Nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. Your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best regards, General Manager The Magellan Sutera Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed Club Seaview room for 2 nights and quite disappointed. Room well maintained although can see the ageing. Club sea view room do not have balcony where run of the house room all comes with balcony. Most disappointing thing here was Magellan club. They serve coffee/tea all day long and light refreshment in the evening, but no Alcoholic drink during the evening. Just coffee/tea and soft drinks. I never come across with Club lounge not serving alcoholic drinks during evening. One of highlight for Me to stay at the club room always has been pre-dinner drunks at the club lounge, and I was utterly disappointed. I complained to staff and apparantly they stop serving alcoholic drinks after COVID to offer cheaper price. I paid A$ 343 (RM1,061) which wasn't cheap, if I've known the fact I wouldn't book club room. Anyway I ordered bottle of wine at the Club lounge for A$40 (RM 120) and found out it's A$4.99 back home in Australia. Another issue I had, I signed the bill to charge to my room, they wouldn't allow it apparantly I didn't leave any deposit. I was never asked for deposit or credit card during the check in. This was very inconvenient as I had to walk all the way back/forth from their main restaurant to room to grab my purse to pay. Overall very disappointing stay and I would not recommend at the Club access room. Just go for the cheapest room and enjoy the hotel facilities
Read more
Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 30 Jul 2023
Dear rlfbark, Thank you for taking the time to write to us a review in our TripAdvisor page, I have taken note of your comments with regards to our Magellan Club lounge pre-dinner offerings, and I will take your feedback in consideration to explore options to improve in future. We take our guest feedbacks seriously in order to continue to improve our product offerings. I would like to also apologies in regard to collecting deposits for room charges as it is our standard operation procedure our guests of this during the check-in process. I will share this with my Front Office manager so that immediate re-training of this procedures are in place. Thank you again for your valuable feedback. Regards, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is absolutely beautiful. Massive resort, big pools, great restaurants, friendly staff and lovely comfy rooms. The breakfast is mind blowing with a big variety to explore and experience and very fresh. Staff are amazing and very helpful even though breakfast time is the busiest but staff are so experienced and attentive to there guests. My only thing I can recommend to hotel managers is that rooms that are booked for 3 adults in one room are extremely small honestly no room to walk or move shouldn’t be excepted unless you can offer bigger rooms to accommodate for families. Plus should have more restaurants opened we were restricted to that also. We were a family group of 9 all adults highly recommended this amazing hotel as I always love coming back as there’s something for the whole family. So a big thank you to management and staff for a pleasant overall stay.
Read more
Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 26 Feb 2023
Dear Khadijee, Thank you for taking the time to post a review on our TripAdvisor page. We are happy to know that you enjoyed your stay at our Resort and that you have been accommodated well. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile on all our faces than knowing that all our warm and friendly employees have accommodated you well. We do however sincerely apologize for the service lapse you have encountered. Your valuable and constructive feedback will be channeled to our team for further improvement. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu. Best regards, General Manager The Magellan Sutera Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent 5 days at this resort, apparently I was informed that they had 5 promotions during my stay. It was a very frustrating stay as none of the staff was able to assist me with the entitlement i had for my promotions. They were not able to confirm if I had discounts on my food and alcohol beverages at their restaurants. I was informed that i had discounts when i checked in but only come to find out that i was not entitled when paying the bills. The staffs were not properly informed on the promotions as I've checked with them before ordering and they said I was entitled for the discount. This confusion carried on 3 days into my stay and on the 3rd day of my stay, they said that I was not entitled for any discount for my alcohol beverages. Another thing which ruined our holidays is that the feeling of staff talking behind our backs and made us feel like we were just coming there for free drinks and food. I'm a guest at your place and this was so unprofessional. Also, the management is to be blamed as none of your team captains, assistant managers and managers knew how to provide a good customer service. They just kept passing my concerns round and round. There was no conclusion of my concern raised. I was very upset with this as it was my first holiday after being locked down during the MCO. The treatment I received was not of a 5 star and more like a boutique resort. Hi, Adrian the GM of the resort, hope you read this. I have tried seeking for your contact details but unable to obtain it. I hope you can revert back to me at paulmichael70@hotmail.com
Room: 7346 (10th July - 14th July 2020)
Read more
Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 13 Aug 2020
Dear paulmichael70, Thank you for taking the time to post a review on our TripAdvisor page. We are truly sorry for the experience that did not meet your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. Your feedback has been duly noted and we will seriously discuss the matters with our team for further improvement.We are dedicated to customer service and your constructive feedback has been channeled to our team for further improvement as it is only through caring guests such as yourself that we are able to continually We remain faithful to seeing you again for a more positive feedback. Best regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed overnight before departing to Mantanani the next day and we are quite contented with the room conditions as well as the breakfast spread. Not to mention, the facilities are quite complete and great for families of all ages. However, we do think the services rendered can be improved further. We noticed the floor trap in the disabled toilet next to the restaurant is blocked with water started overflowing to the corridor and try to highlight it to the front desk at the restaurant. Unfortunately, she just look and ignored us without any response.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 24 May 2023
Dear TravellingArcher, Thank you for your review. We are glad to know that you had enjoyed our comfortable rooms and the many facilities we have to offer. We do however apologies for the experience that did not meet your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. Your valuable feedback has been duly noted and we shall share with the team for further improvement. We look forward to welcome you back to our Resort in your next visit to Kota Kinabalu, Sabah. Regards, General Manager The Magellan Sutera Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice dinner with my favourite whisky in clubroom, we could see the sunset freely and took lots of beautiful photo then share to others. The clubroom is best I‘ve’ ever seen.Thanks for the service!! My parents and little daughter enjoyed the swimming pool with sea view very much. It would be perfect if TVB channel is available.
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Magellan Sutera Resort
Responded 27 Mar 2024
Dear ycqicy Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards Resort Management Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This enormous resort has everything a family would need..its location is ideal..it is just 10 mins from the airport and very close to the town centre. The resort has 3 main restaurants..5 Sails where one gets to take ones buffet breakfast, 2 choices for lunch and dinner namely Ferdinand’s and Al Fresco. Ferdinand’s is an Italian restaurant and food is excellent as its chef is from Italy itself. Al Fresco has fusion Western and Asian food. Additionally, the room that we stayed in entitled us to access the Magellan Club where tea and coffee are provided free flow and refreshments are given in the evening. The sea view from our room is spectacular as one can also see the sunset. If one want to dip in the sea this is not quite the place as the beach is pretty small.The resort is waterfront but its shoreline being laced with big rocks. Nevertheless the shoreline still looks nice. I would certainly come here again if I were to visit Kota Kinabalu.
Read more
Date of stay: June 2023Trip type: Travelled with family
Room Tip:Although near the airport and city centre, the place is not noisy.
Not for those who want a dip...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 7 Jun 2023
Dear drzulkarnain1969, Thank you for your review in our TripAdvisor page. At The Magellan Sutera Resort, we consider our guests like family! The fact that you chose our Resort for your stay in Kota Kinabalu is a great honor for us. We are so thrilled to know that you and your family had an amazing time with us and have been accommodated well by our staff. Do visit us soon to create more memorable experience!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent 1 night here on the way from Sutera Mantanani and its a far more enjoyable "Sutera" experience. Our room on the 3rd floor of Harbour Tower has some seaview among the coconut tree. Dated furniture but well maintained spacious room with a sea facing balcony , the bathroom comes with a bathtub. A resort style accommodation within KK city, the resort area are sea facing, making it perfect walk in the evening to enjoy the sunset view. Plenty of facilities that will keep you here without wondering out. A perfect place for you to unwind and relax.
Read more
Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 19 Oct 2022
Dear BTLim, Thank you for posting a 5-star review on our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. A mere 10-15 minutes away from the Kota Kinabalu International Airport and the city centre, Sutera Harbour Resort is the ideal location for work, live and play, giving you easy access to a vibrant mix of commercial, retail and entertainment choices. Your compliments are a great encouragement to our team and we look forward to the opportunity of seeing you again soon. Best regards, General Manager The Magellan Sutera Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
THE MAGELLAN SUTERA RESORT (S̶$̶2̶1̶3̶) S$159: UPDATED 2024 Reviews, Price Comparison and 749 Photos (Kota Kinabalu, Sabah) - Tripadvisor
Frequently Asked Questions about The Magellan Sutera Resort
Which popular attractions are close to The Magellan Sutera Resort?
Nearby attractions include Adventures in Borneo with Downbelow Marine & Wildlife (0.8 km), Imago Shopping Mall (1.0 km), and Borneo Trading Post (0.7 km).
