Azuan from Housekeeping had made my stay so beautiful. He had accomodated most of my needs splendidly. I am so happy with his service. He is one of the best asset for Holiday Inn Express. Service at breakfast table was excellent too. The staffs were served with a smile and friendly. Good job to Holiday Inn Express Kota Kinabalu.
Holiday Inn hotel has the best house keeping service especially from Mr Azuan. Over here for my work trip but it makes me feel like this is my holiday home. Really appreciate your effort Mr Azuan. 👍🏽👍🏽👍🏽
This is a spanking new hotel. We stayed overnight 13/14/9 and then 4 nights between 17 to 21/9. The service by the staff is excellent. They obviously have been trained well to be polite and helpful. Never had a sorry we can’t help you with that. The hotel is very conveniently located between the airport and the city. Less than 10 minutes either way. They have a new concept of providing breakfast with every room so you are not ambushed to be asked your room number every time you walk in for breakfast. Being an express format their range of service is abbreviated. They do not have room service but you can go down and order dine in or take away a good range of food. Later in the night if you still need food there is a vending machine with basic food like cup noodles and cookies. There is even a self service laundry on the first floor but here lies my first complaint. Their washing machines were great and they washed 4 days of laundry in 25 minutes but during our entire stay of total 5 days they couldn’t get the dryers to work. I am afraid their person in charge of machinery need to get better and more reliable machines than Electrolux. Another point of complaint was their computer station which was well equipped with iMac was totally let down by a non functional HP printer but Hafiz night manager was very helpful by printing my flight tickets for me. We had an easy and cordial check by Norziani very late at night almost 1 am. I was pleasantly surprised they can handle such late check ins so late in the morning. Also Alfons was so helpful in handling my accounts settlement in a jiffy. The have the usual things they give you like toiletries and even tell you to ask for other things you need. The other usual things like safe and iron and board is provided. Overall this was a very pleasant stay and I would certainly be very happy to check in again in the near future…
The housekeeping service guy, his name is Azuan, is very attentive to needs, provided sufficient supply replenishment and listened that I prefer chamomile tea instead of green tea, so he made sure the room is well-stocked. He cleaned the room fast but thoroughly. Overall, the hotel check-in, food, room quality exceeded my expectations.
During our Dine, .Alfons Was very friendly and attentive to oir needs. Very profesional and courteus. The hotel is nice..lobby was brightly lit and the staff at front desk are very kind and always friendly..they must have a good leader in Alfons.
Came for a weekend work event. Got the room for RM200. Really nice facilities. There is also complimentary breakfast. The place is also close to the city centre so everything is within walking distance. I highly recommend Holiday Inn Express.
The stay was awesome, I was early arrived at the hotel around 12pm (check in time stated 2pm), I approached the counter and asked if can store the luggage here before heading out for work, the receptionist was checking for my booking details and end up with offering me an option to have a twin room instead of queen size bedroom which I booked and check-in immediately. The hotel is new and stylist, the staff is professional, the room is clean and comfy, the breakfast choices 👌. Definitely will come back again 😀
Superb service from all staffs The hotel room very nice...the hotel view very outstanding Near to everywhere and easy to get transportation The breakfast was really good Definitely will come back for next trip You all must choose this hotel for your holiday
Warm, friendly and efficient staffs. Breakfast was delicious and varied daily. Very clean and comfortable. Definitely will stay here again. The Hotel really fulfilled every single request that l've made. From the room arrangement, to the hotel room floor. They even upgraded our booked room to Deluxe room which we love it so much!
Front staff very friendly, Clean Hotel, and very attentive and helpful staff (Mr Azuan), nice breakfast, facility good ! Near to city centre and parking free. Nice view and will definitely stay here again!