We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ming Garden Hotel & Residences

Save
Share
Jalan Costal Lorong Ming Garden, Kota Kinabalu 88000 Malaysia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Lowest prices for your stay
Hotels.com
Expedia.com
US$98
View deal
Free cancellation until 14/10/22
FindHotel
US$21
View deal
Free cancellation until 16/10/22
Travelocity
Priceline
Orbitz.comUS$98
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (321)
Room & Suite (87)
Dining (35)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
A note from Ming Garden Hotel & Residences
Updated 29/05/20

About

#30 of 176 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
Malay
523Reviews14Q+A75Room tips
Traveller rating
  • 76
  • 222
  • 151
  • 39
  • 35
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
Adriel Dale wrote a review Jun 2021
5 contributions3 helpful votes
Stayed there few times due to quarantine prior to offshore job. Service IS so terrible. Food is ALWAYS late, cold, with repeating menu. I ordered foodpanda, but the hotel staff kept the food at thier front desk for more than 1 hour! I called, asking for my food, still they took yearssssss to send it to my room. I ordered the food nice and hot, but the hotel staff kept it till the food went cold! How could you do that to your customer?? I don't mind the room. But the food service is a major disappointment. Please do something about that!
Read more
Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Stewart R wrote a review Mar 2021
1 contribution4 helpful votes
Lives up to it’s name I suppose Rooms are minging. Utterly disgusting. Be lucky if it was cleaned from the last person in here. I stayed for 10 days quarantine and have stay in many hotels for this reason but this hotel is bad. Food is disgusting and cold every time. No menu option you get what you get. There was a take away option from fast food restaurants but only from 4-5pm they would take it to your room. When it was delivered it took reception 1hr 10 mins to deliver it to my room. Called them 4 times to eventually get it cold of course. Electrical cables hanging out of walls Very poor staff that just don’t care on People’s health or hygiene. Highly recommend to stay away from this hotel. Would not even give it 1 but that’s not an option.
Read more
Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Share
SH wrote a review Mar 2021
4 contributions1 helpful vote
I am an expatriate working in Malaysia and this is my third quarantine / isolation in East Malaysia during Covid-19 pandemic. Unlike other establishments where I have stayed before, there is at Ming Garden close zero effort to make this stay as enjoyable as practically possible. The service is non existent. The rooms don’t even seem to be cleaned between “guests”. Mine is seriously filthy. There is no choice in food and it tastes horrendously bad (and I do enjoy Malaysian and Asian style food). There is no balcony and it is “strictly forbidden to smoke” anywhere. There are even obvious safety concerns like live electric connection inside the showers. Unbelievable. Never experienced anything as bad as this. Avoid at all costs!
Read more
Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Anonymous wrote a review Nov 2020
1 contribution5 helpful votes
There is new requirement that require personnel to undergo 14 days quarantine at hotel prior mobilizing to offshore. And this hotel was chosen for this. But the service given by the hotel very terrible. Food given really suck and food delivery very inconsistent and late. Tried order Grab food but it was not sent to room timely. We are human like yourself.
Read more
Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Frank8789 wrote a review May 2020
Kota Kinabalu, Malaysia344 contributions105 helpful votes
+1
Just pick this hotel to dine for HariRaya Lunch on 24th May 2020. Due to CMCO Covid19, this restaurant at Ming Garden is empty. My mom and I got the most attention and very friendly service. The Ala Carte menu are excellent. Enjoying it. I hope they will design this kind of menu again.
Read more
Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Share
Response from Shauntay Dawn, Marketing at Ming Garden Hotel & Residences
Responded 28 May 2020
Dear Frank8789, It was a pleasure having you and your family with us and thank you for taking the time to review your family's Hari Raya Aidilfitri experience at Ming Garden Hotel & Residences. We would like to humbly thank you for the praise and we appreciate all positive comments channeled to us regarding our culinary fares and for awarding extra points to our service-oriented colleagues. Your compliments on our hospitality are more than rewarding and I will surely pass your comments to the rest of our team whom I know for sure would be very honored to be receiving such praise. Thank you once again for your generous review. We look forward to having the pleasure of welcoming you back again in the future! With best regards, Shauntay Dawn Communications Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aldrin wrote a review Mar 2020
Sarawak, Malaysia20 contributions3 helpful votes
+ve : Check-In was efficient . Room condition is acceptable for an aged property. All ameneties are in normal working condition. -ve : Breakfast spread can be further improved. Would be great if there are different varities for different day. In-House Guest should be given Complimentary parking i/o RM5 per entry...
Read more
Date of stay: March 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Shauntay Dawn, Marketing at Ming Garden Hotel & Residences
Responded 28 May 2020
Dear aldrinsim, Greetings from Ming Garden Hotel & Residences! Thank you for your feedback and positive comments. Your suggestions for improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nur Afiqah wrote a review Feb 2020
Kota Kinabalu, Malaysia14 contributions4 helpful votes
My first visit was a year ago & everything went well. Unfortunately this time, the bathroom smells a bit unpleasant(it’s not the dettol). I did my booking & states there FREE PARKING ON SITE but had to pay the parking ticket during my recent stay. So don’t trust what you read before booking 😌. I decided to book here due to my pleasant stay last year. Maybe not next time.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Elijah Seow wrote a review Jan 2020
Singapore, Singapore7 contributions3 helpful votes
The place is good overall, the room was clean with minor defects in the installments such as the sink and aircon. Bathroom is miniscule. Breakfast is okay with good local cuisine such as Nasi Lemak. The Ming suite we were given had a leaking toilet, the servicemen came and claimed to have fixed it but we found out afterwards that it was still leaking. Not a good location to walk to the town/malls, most efficient transport from here would be to use Grab which costs RM5-6 to get to the town centre and jetty.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences
Responded 17 Feb 2020
Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trippin' T wrote a review Jan 2020
North Haven119 contributions67 helpful votes
A large room with a sitting area. Nice rain-head shower. Breakfast is a full buffet. Western, Chinese, Malay and Korean selection. Nice swimming pool area with a bar. Location is ok. Can walk to Imago easily. A Grab to anywhere in or around the city is only a dollar or two. The bed was a little too hard for my liking.
Read more
Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences
Responded 17 Feb 2020
Dear Guest, It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences. I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future. With best regards, Shauntay Dawn Communications Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexandra wrote a review Nov 2019
9 contributions2 helpful votes
+1
I cannot put into words how utterly disappointing my stay here has been!!! I arrived at 6AM from a long flight to be put in a disgustingly filthy room with blood on the bathroom floor, a film of dust everywhere, dirty stir sticks and cups & so much more pictured. I called the front desk and was given another room with nothing but a “sorry for the inconvenience”. Breakfast is from 6:30AM-10:30AM. I went down for breakfast at 10AM and there was hardly any food at all. The only thing I could get on my plate was mashed potatoes and a dumpling. Everything else was basically empty and sitting out all morning. Disgusting. The manager saw my disappointment and offered to make me something, only to bring me a canned tuna and mayonnaise sandwich on white bread!!! Just utterly ridiculous. My flight was delayed so I called the desk to ask about late checkout. I was told I would be charged 100 MYR and when I went down to the desk they tried charging me 150?? All of the receptionists were snickering and being so unprofessional. DO NOT STAY HERE. It’s ridiculously overpriced and TERRIBLE SERVICE. I hope I get some sort of compensation or SOMETHING for this terrible experience. DO NOT COME HERE.
Read more
Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences
Responded 17 Dec 2019
Dear alexandraliraxis, Greetings from Ming Garden Hotel & Residences, Kota Kinabalu! Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to sincerely apologize in regards to your experience during your stay with us. We have noted on your concerns and have alerted all Department Heads on the comments that you’ve shared. From the photos shared, we were notified of the room condition and immediate rectification was done by allocating your kind self to a new and better room. We are sorry to hear that our room was not up to the standard as expected and I have personally addressed this matter to our Executive Housekeeper to ensure that this won’t happen again. With 600 rooms and thousands of guests for us to cater, we do humbly seek your kind understanding of these shortcomings during breakfast. Our Asst. Director of F&B has already launched a brand new breakfast menu set with hourly scheduled refills of every food item at the Golden Dew Bistro. We appreciate your advice and we will do our very best to ensure that our guests are able to enjoy daily breakfast as stipulated in our operating hours and to prevent such inconveniences from happening in the future. We are disappointed to read that you had an unpleasant experience during check-out as well. Our Front Office team are trained to be professional front-liners and as part of our Sabahan culture we do occasionally share witticisms amongst our team members as to liven up the work space and portray positive Sabahan hospitality to our guests. We apologize should you felt that our gesture was rude and mistook it as snickering. Our Front Office Manager has reminded all staff of the standard greeting and politeness in communication with guests to avoid any misunderstandings. A thorough memorandum has been circulated to all operational departments to maintain the 4-star service hospitality and professionalism that we are known for and yes, as a reminder that we won an award for service-excellency as well :) Thank you again for sharing your experience with us. I on behalf of my team, we apologize once again for any inconvenience caused. Should you need further assistance, you are welcome to contact me anytime by email at shauntay@minggardenhotel.com. Our doors are always open should you choose us again for your next visit. Have a great day ahead. Regards, Shauntay Dawn Marketing Communications Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$25 - US$103 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
600
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Ming Garden Hotel & Residences
Which popular attractions are close to Ming Garden Hotel & Residences?
Nearby attractions include Imago Shopping Mall (0.3 km), Escapee (0.4 km), and Sullys Bar (0.4 km).
What are some of the property amenities at Ming Garden Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Ming Garden Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Ming Garden Hotel & Residences?
Yes, parking is available to guests.
What are some restaurants close to Ming Garden Hotel & Residences?
Conveniently located restaurants include SOULed OUT Kota Kinabalu, Camaca, and Ebizou Japanese Restaurant & Bar.
Are there opportunities to exercise at Ming Garden Hotel & Residences?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ming Garden Hotel & Residences have airport transportation?
Yes, Ming Garden Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ming Garden Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Ming Garden Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ming Garden Hotel & Residences?
Many travellers enjoy visiting Monsopiad Cultural Village (9.0 km).