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4.5
#24 of 124 hotels in Kota Kinabalu
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in the heart of Kota Kinabalu, Malaysia, The LUMA Hotel prides itself on being the hotel that cares for KK the most,giving travelers an escape from the hustle and bustle of the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is a delightful, friendly, modern hotel which we used both as a base and as transit for a total of 4 nights. Staff are alert and engaging, and it was nice to hear the "welcome back" even within the same day as well as after a few days away. The buffet breakfasts have a wide choice and dinner prices and service quite acceptable. It is also close to local cuisine outlets as well. The Imago shopping center is just a short walk away.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 8 Oct 2024
Dear 400grahamn, Warmest greetings from The Luma Hotel. Thank you so much for your wonderful review! Our team will be delighted to read this. We are glad you had a 4 nights of welcoming and enjoyable stay with us. We look forward to welcoming you back on your next visit!
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Stayed at The Luma hotel in their Palm Marvelous room in March 2022 during a recent business trip.
Location wise it's just across the street from Imago shopping mall so it's convenient if you needed to get anything quickly.
It's probably one of the most instagrammable hotel in KK. You'll find very nook and corner great for photo taking, but the place is not just designed for good photos, the furniture is actually comfortable to sit on.
It's a hotel I'd like to come back to for R&R after a long business meeting and I wouldn't want to go out because both the cafes and the restaurant offer great food and drinks too.
In terms of the room, it's designed for guests' comfort. There was a diffuser in the room with pre-filled water & essential oils so you could come back to a relaxing room after a long day.
Amenities such as an espresso machine, high-quality bathrobe, towels, and essential oils infused shampoo and conditioner are great for travelers looking for a comfortable stay away from home.
Verdict: I'd come back to The Luma again the next time I visit KK.
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Date of stay: March 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear MineUae, Warm Greetings from The LUMA Hotel. Thank you so much for the wonderful review of the hotel. We are happy to know that you thoroughly enjoyed your stay here and so honored to receive these compliments regarding the location, hotel's design, food and beverage provided and room amenities. It was our utmost pleasure and we do our best to meet our guests' needs. Please do come back again in the near future as we will be very happy to have you here again! Till then, safe travels.
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This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 10 May 2023
Dear JUDYLEE2003, Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review. We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast. We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate. Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.
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I stayed here for 2 nights. The hotel reminded me of hotels in some European countries with small elevators. The hotel seems new & the furnishings are quite new too. I liked the bathroom especially the shower. The hotel provides a mini (?) coffee machine. I thought that’s very nice though I didn’t get to try. However, there is no wardrobe & the luggage stool. I’m so accustomed to put my luggage on the luggage stool and put most of my ironed clothings in the wardrobe. Can hear the next door guest flushing the toilet or taking shower. Having said so it provides a good security as to access to the rooms, need the keycard of the designated level to open the door
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 17 Oct 2024
Dear zoefied, Thank you for sharing your feedback about your recent stay! We are glad you enjoyed our new furnishings and the amenities. Our guests' safety is our priority and we are pleased you felt secure with our keycard access system. We appreciate your comments regarding the luggage storage and soundproofing. We strive to create a comfortable experience, and your insights will help us improve. We hope to welcome you back for another visit, and perhaps you will get a chance to try the coffee machine next time!
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We stayed one night at The Luma Hotel in Kota Kinabalu What about, it is a very nice hotel from the hotel lobby to the room and the restaurant We still expected to stay at a great hotel and did not disappoint our expectations The rooms are very large compared to the others found in Malaysia and very accurate in every detail especially in the truly scenic bathroom We also enjoyed breakfast, offers a varied sweet and savory choice and was all great and especially in a beautiful location. Finally it was a pity to have to spend only one night there!
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only hotel in DesignHotelsTM group in Borneo island!
The lobby and room design, coffee, cocktail and food quality is probably the best you'll find in Sabah and its at par with Singapore standards.
The hotel doesn't just give you the environment of a design hotel, great coffee, bespoke cocktails, delicious food but it also offers true Sabahian hospitality that you will not experience anywhere else.
As soon as I arrived, one of the hotel owners personally came and greeted me and spend his time to give me a tour and explain the concept of the hotel and its design. The design of the hotel is influenced by different Sabahian landscapes and local craftsmanship depicted through contemporary means. Materials and craft is all sourced locally.
I had the chance to meet both the owners and their hospitality was unprecedented. They took their time to get to know me and introduce Sabah and its culture. Something that you will not experience at big chain hotels.
The LUMA is a brand new hotel group. There will always be room for improvement in their services. The willingness to improve is there and they listen if you have any complaints or needs.
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Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear Rhinorceros, Warm Greetings from The LUMA Hotel! Thank you for sharing your wonderful experience with us through this review. It was our pleasure to have you here with us during your recent visit and glad to know that you were pleased with our property and service. We look forward to welcoming you back again soon. Until we meet again, safe travels always.
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We stayed four nights spread in three different room types during our trip. I cannot recommend the cheapest rooms we had so much traffic noise coming through window. The other two rooms were great. The rooms are very clean and well maintained. There is a not so cheap but quite good coffee shop in the lobby. I can’t recommend the Italian upstairs. Nice security guards who were very helpful and friendly. Would be quite happy to stay here again if coming through Kota Kinabalu.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 22 Jul 2024
Dear K9878CJjessiel, Warmest greetings from The LUMA Hotel. Thank you for your kind review of our hotel. We are delighted that you enjoyed the rooms you were staying at and our team's service. We can't wait to welcome you again in the future.
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Loved staying at Luma Hotel for a week. The artistic, striking and at the same time classy deco, the consistency of excellence seen across all details from service to a toothbrush, not to mention the cheesecake and coffee, all add to a true feeling of restorative leisure and pleasure. Home away from home experience. The staff was genuinely friendly and helpful, and you may even bump into the inspirational and creative owner and designer behind the Luma hotel in the lobby, it is truly a place with personal touch, one I will be always recommending to all visiting KK.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 5 Feb 2023
Dear Storyteller532500, Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review. We are pleased to know that you enjoyed your stay here. We truly appreciate your compliments regarding the design, customer service and amenities. Your comments are very much valued. We look forward to seeing your on your next trip to Kota Kinabalu. Until we meet again, safe travels always.
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Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 4 May 2023
Dear Ronnie C, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued. We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!
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Room was lovely, reminded me of Ruma Hotel in KL, but smaller version. Water pressure is very good, bed is very comfortable, love the stand alone bath tub. My room does not have any windows which I am aware of. But then we’re almost out all day. Tips - request for higher floors. Ours is 2nd flr so can hear a bit of noise and on top is d gym, always midnite i can hear stuff moving round, not sure if its d gym or restaurant being cleaned. But only for a short time. Staff is friendly & helpful. Fast on accomodating request. Wish d junior suite only have 1 big bed, instead of 2 and have the stand alone bath tub instead. Ours is the deluxe double room - only this room has the stand alone bath tub.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Â Opt for higher floors, only deluxe double room has the stand alone bath tub but this room has no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 24 Jul 2023
Dear salvianam, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your delightful experience with us through this review. We are thrilled to receive your kind words regarding the hotel's design, amenities and services. It is great to know that you like the bed and the stand alone bathtub which is only available in Palm Marvellous Bedroom. Thank you once again for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!
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Dear ailicec446, please be informed that our hotel offers laundry services for a fee. However, we do not provide washing machine and dryer facilities on the property.
Greetings! Yes, we do have hotel private parking with a surcharge of RM15/Day Our Parking lot are limited, and subject to availability. However, if our parking lot are full, no worries, just across the road there are public parking with RM3/entry. Thanks you.
Greetings! Yes, the nearest golf club with our hotel is Sutera Harbour Golf And Country Club. It is only 1.1km away from the hotel and if you take grab will only cost you RM5-6 depend on the traffic jam. Thank you.
Greetings! the distance from our hotel to the Marina Jetty/Sutera Harbour is only 5min. If you take Grab it will only cost you RM5-7. You may enjoy a safe and comfortable boat transfer service between Kota Kinabalu's Sutera Marina Harbour Jetty and any islands in Tunku Abdul Rahman Park (TARP Islands) - Manukan, Sapi & Mamutik Island.
Thank you
Kuala Lumpur, Malaysia196 contributions103 helpful votes
"Bring a water bottle as the hotel provides water dispensers on every floor.
Quieter rooms overlook Sutera Avenue rather than the main road.
The hotel has no pool."
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THE LUMA HOTEL A MEMBER OF DESIGN HOTELS (S̶$̶1̶2̶1̶) S$89: UPDATED 2024 Reviews, Price Comparison and 194 Photos (Kota Kinabalu, Sabah) - Tripadvisor
Frequently Asked Questions about The LUMA Hotel A Member of Design Hotels
Which popular attractions are close to The LUMA Hotel A Member of Design Hotels?
Nearby attractions include Adventures in Borneo with Downbelow Marine & Wildlife (0.3 km), Imago Shopping Mall (0.4 km), and Escapee (0.5 km).
