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The LUMA Hotel A Member of Design Hotels

Lot 2-5, Block A, Sutera Avenue Jalan Sembulan, Kota Kinabalu 88100 Malaysia
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Traveller (120)
Room & Suite (35)
Dining (6)

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About

#27 of 116 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Located in the heart of Kota Kinabalu, Malaysia, The LUMA Hotel prides itself on being the hotel that cares for KK the most,giving travelers an escape from the hustle and bustle of the city.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Meeting rooms
Baggage storage
Concierge
24-hour check-in
Wifi
Restaurant
Breakfast available
Happy hour
Convenience store
Non-smoking hotel
Shops
Umbrella
24-hour front desk
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Bottled water
Clothes rack
Private bathrooms
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Malay
30Reviews11Q+A6Room tips
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Ruben M wrote a review Jan 2024
Brunei Darussalam162 contributions92 helpful votes
Nice modern 4 star hotel. Pros: - Great location - Across the road from the Imago Mall and other comercial areas. - Hotel has covered and secure parking lots for guests with cars. - Neat and clean rooms. - Very reasonablly priced. - A variety of chinese, malay and western eating places in the same building complex. - A good spa called Rama-rama in the same building. Cons. - Rather small and unimpressive entrance foyer with limited parking space in front. ( There are more in the basement for resident guests) - Rooms do not have wardrobes to put your clothes in. - Standard breakfast - Nothing to rave about.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 4 weeks ago
Dear rubenmat, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your detailed feedback with us. We appreciate your valuable feedback and are thrilled to hear that you enjoyed many aspects of your stay. It's fantastic to know that our prime location, secure parking, cleanliness, and reasonable pricing resonated with you. Your comments about the breakfast have been duly noted, and we'll explore ways to enhance the variety and quality to meet our guests' expectations. We genuinely appreciate your constructive feedback as it helps us strive for excellence. We hope to have the pleasure of welcoming you back in the future and providing an even more delightful experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rhinorceros wrote a review May 2022
New York City, New York64 contributions14 helpful votes
Hotel's Favourite
The only hotel in DesignHotelsTM group in Borneo island! The lobby and room design, coffee, cocktail and food quality is probably the best you'll find in Sabah and its at par with Singapore standards. The hotel doesn't just give you the environment of a design hotel, great coffee, bespoke cocktails, delicious food but it also offers true Sabahian hospitality that you will not experience anywhere else. As soon as I arrived, one of the hotel owners personally came and greeted me and spend his time to give me a tour and explain the concept of the hotel and its design. The design of the hotel is influenced by different Sabahian landscapes and local craftsmanship depicted through contemporary means. Materials and craft is all sourced locally. I had the chance to meet both the owners and their hospitality was unprecedented. They took their time to get to know me and introduce Sabah and its culture. Something that you will not experience at big chain hotels. The LUMA is a brand new hotel group. There will always be room for improvement in their services. The willingness to improve is there and they listen if you have any complaints or needs.
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Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear Rhinorceros, Warm Greetings from The LUMA Hotel! Thank you for sharing your wonderful experience with us through this review. It was our pleasure to have you here with us during your recent visit and glad to know that you were pleased with our property and service. We look forward to welcoming you back again soon. Until we meet again, safe travels always.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew Liew wrote a review Dec 2023
Singapore, Singapore90 contributions49 helpful votes
Great location. Located across Imago shopping mall (largest in Kota Kinabalu). Friendly staff, prompt service. About 10 mins away from Kota Kinabalu airport. Easily accessible via Grab. 24 hrs convenience store located downstairs. Local produce also sold in store
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 21 Dec 2023
Dear Andrew, Warmest Greetings from The LUMA Hotel! We would like to express our gratitude for taking the time to share your delightful experience with us in your review. We are thrilled to receive your kind words regarding the hotel location and friendly staff. Thank you once again for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The_Traveler wrote a review Oct 2023
31 contributions23 helpful votes
+1
Location : Located about 10 minutes (by car) from the Kota Kinabalu Airport. It was very easy to catch a GRAB car/taxi from the airport to LUMA Hotel, fare cost about RM12. The hotel is located in a row of shop lots, so next to it are a few restaurants. There is a bubble tea shop "Chagee" and a nice cafe called "Brown Fox". The hotel is about a 5-8 minute walk to IMAGO Shopping Mall via pedestrian bridge. Hotel : The hotel lobby and room looks exactly like the advertised photos. Everything looks new and the lobby smells divine. There's a small cafe at the lobby for you to grab a coffee and there's a restaurant just up the stairs from the lobby. The gym's on the upper floor. Hotel room : The room itself is beautifully decorated and clean. Blackout curtains and a well functioning air-conditioning gave us the best sleep. The bath room is beautifully decorated with golden taps. The shower had good water pressure and hot water at all times. There's a coffee machine in the room and free 2x bottled water. There's also a water dispenser on each floor for you to refill your water bottle. This place was great for us, but if you're looking for more family activities like being right by the beach, this might not be suited for you. There also isn't a balcony or much of a view from the hotel room. But we didn't mind it. Overall, we loved our stay and highly recommend LUMA Hotel. The only thing we felt odd was the layout of the elevator area, it was right next to the stairway and was a little dark.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 9 Oct 2023
Dear The_Traveler, Thank you for taking the time to share your detailed feedback about your recent stay with us. We would like to express our gratitude for taking the time to share your delightful experience with us in your review. We are happy to read that you thoroughly enjoyed your stay. Thank you once again for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Prasanna Vee wrote a review Sept 2023
Copenhagen Region, Denmark5298 contributions577 helpful votes
+1
This is clearly not a cookie-cutter belonging to a big hotel chain. Though it is part of Marriott Bonvoy, this property truly justifies (and deserves) its membership in the elite DESIGN HOTELs club! As the title of the review states, it has been very obviously designed, architected, and built by folks who love style and class! The design-inspired owners have tastefully converted a former office building into a fresh, vibrant space that highlights natural elements. The lobby smells like a wonderful spa and almost makes you feel like you are in a jungle paradise, thanks to the infused patches of greenery. To add to it, the spiral staircase made from local Sabahan wood stands in the lobby like a great tree. The owners have not cut corners or spared any expenses when it comes to the decor. Things like the Jewel-toned sofa and the lovely collection of local art make the common areas a delightful place to hang out. And the Rooms are no different either - everything from the golden sanitary ware in the green-tiled bathroom to the artfully crafted wooden fittings ooze charm and character! The hotel has taken a unique approach of outsourcing the facilities/amenities(Cafe, Gym, etc.) to other partners. This kind of works well as allowing partners who are experts in running these does up the bar and quality levels. But at the same time, it Has some downside as you have to pay for all these separately and cannot earn or redeem Bonvoy points for these! Something I was OK with, but others might not be. LOCATION: Though not in the main waterfront drag, it is just a few minutes walk to the center. DINE + DRINK: Though not too fancy, the hotel’s F & B outlets are good enough for you to chill indoors without having to step out. There’s JOJO Gastrobar for modern Asian cuisine and creative cocktails, FLOW Coffee by leading local coffee roaster Crack Inc., HONDE for traditional Japanese, and FISH MARKET for casual Chinese hotpot. ROOM: We stayed in Room 810, so this review is based on that; SIZE: This was one of the very few pain points we faced, especially as we were on a longer stay for a week. There was not enough space to STORE stuff in the room. It lacks closets, cupboards, or even simple drawers to store your items! Might be ok for a solo traveler with just a carry-on baggage. Not enough at all for other types of travelers! Something the management should think about. At least put a simple cupboard!; VIEW: Sweet view of the greenery and cityscape, and the colorful Airplanes constantly flying over them and landing in the nearby airport!; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Good sized bathroom with a Stand-in shower, and a secondary BATHTUB seemed interesting given how much crammed for space they were!; TOILETRIES: Lovely Spa quality Toiletries FACILITIES: They don't have a Swimming pool like most other properties in this area do. But the awesome Fitness center more than makes up for it. Though run by an external partner, the ABSOLUTE Boutique gym attached to the hotel brings the ‘boutique’ concept to a fitness center and is as stylish and sexy as the rest of the hotel. Great for a full-on workout as it comes loaded with state-of-the-art machines, and a good range of free weights/kettle bells by the HOIST brand. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout-out to the General Manager MICHELLE MA for enhancing our stay and spending a lot of time with us to collect detailed feedback on how to evolve and improve it more to take it to the next level! Kudos to her! HOW WIRED YOU WILL BE: Free Medium Speed Wi-Fi(~ 40 Mbps) that works well all over the property, and the speed is good! The PHILIPS brand Television in the room was a kind of oddity as it was quite old school and didn't match the rest of the digitally advanced and funky elements of the room. Something they can certainly look into upgrading to maintain the upscale vibe and feel!
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 14 Sept 2023
Dear Prasanna Vee, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your detailed and thoughtful feedback about your stay at The LUMA Hotel. We greatly appreciate your kind words and insights into your experience. It is wonderful to hear that you appreciated the unique and stylish design of the hotel, which reflects the love for style and class. It is heartening to know that these details added to your overall enjoyment of your stay. Your detailed review of your room experience is invaluable to us. We apologize for any inconvenience caused by the limited storage. Your suggestion will be taken into consideration as we strive to enhance guests' comfort. It is great to know that you enjoyed the view and the comfort of your bed. We're delighted that you had a positive experience at the restaurants and that our staff provided friendly and attentive service. We will be sure to pass on your special shout-out to our General Manager Michele Ma, who is dedicated to continuously improving our guest experience. Wishing you continued safe travels. Thank you for your support and have a nice day ahead!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SLV Mohd wrote a review Jul 2023
Kuala Belait, Brunei Darussalam173 contributions7 helpful votes
+1
Room was lovely, reminded me of Ruma Hotel in KL, but smaller version. Water pressure is very good, bed is very comfortable, love the stand alone bath tub. My room does not have any windows which I am aware of. But then we’re almost out all day. Tips - request for higher floors. Ours is 2nd flr so can hear a bit of noise and on top is d gym, always midnite i can hear stuff moving round, not sure if its d gym or restaurant being cleaned. But only for a short time. Staff is friendly & helpful. Fast on accomodating request. Wish d junior suite only have 1 big bed, instead of 2 and have the stand alone bath tub instead. Ours is the deluxe double room - only this room has the stand alone bath tub.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Opt for higher floors, only deluxe double room has the stand alone bath tub but this room has no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 24 Jul 2023
Dear salvianam, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your delightful experience with us through this review. We are thrilled to receive your kind words regarding the hotel's design, amenities and services. It is great to know that you like the bed and the stand alone bathtub which is only available in Palm Marvellous Bedroom. Thank you once again for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mindfulness wrote a review Jun 2023
Singapore, Singapore15 contributions6 helpful votes
It’s one of the best hotels I have stayed. I stayed in Eden suite and the room was spacious, beautifully designed and decorated. It’s my husband birthday and they did a simple decoration to surprise us. The bathroom was astonishing with a classic bath tub and a rainfall shower. They had a small coffee machine for 2 nice cups of coffee in the morning. The only disappointment is the breakfast which could be better improved. Location wise, it’s right opposite the Imago mall which makes shopping easier. Plus there are many great restaurants just around the hotel. All within walking distance. Awesome hotel with great location!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 14 Jun 2023
Dear sharonlim168, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review. It was our pleasure to have you with us during your recent visit. We are thrilled to know that you enjoyed your stay here. We appreciate you for sharing your thoughts and feedback on the breakfast, and we will take it into consideration as we work towards making improvements. We look forward to seeing you on your next trip to Kota Kinabalu. Till then, safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shu330 wrote a review Jun 2023
Singapore, Singapore56 contributions77 helpful votes
The design and small detail of the hotel is great! The room is quite spacious and the bed is comfortable. For those who love coffee - coffee maker is provided with two coffee capsules & 2 pack of drip coffee! Take note if you are driving there as hotel do not provide free parking. You can either park infront of hotel car park lot (limited bay) at RM30 per night or park at your own risk at basement car park at RM15 per night. Also, the hotel is facing main road. I am quite sensitive to sound and i can hear vehicle passing by noise at night. Besides this, the rest impressed us a lot.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: every floor serve water dispenser machine park at your own risk at basement at RM15/night or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 14 Jun 2023
Dear shu330, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us through this review. We truly appreciate your compliments regarding the design, room and amenities. Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raj5419 wrote a review May 2023
Dubai, United Arab Emirates100 contributions183 helpful votes
This is a boutique hotel with an artistic and funky deco located within walking distance of a mall. There are so many restaurants in the area that you will not go hungry! We found the reception staff a mix of indifferent and helpful people. There was no one to help us with the luggage; we are senior citizens and had problem taking the luggage up. The room was fairly spacious but dysfunctional! This is the first hotel room where we found no chair or table or a workplace in the room. When I went back to the reception, I was told that the room we were allotted, (room no 811) does not come with a chair or a table! I was able to persuade them to send a chair at least, since I had to sit down somewhere to work on the laptop. The photograph of the plastic chair they sent is attached herewith. The bathroom was small but was well designed. There was no room service in this hotel. The breakfast was simple and has little variety. No free parking was available. Overall, this is a boutique hotel conveniently located near the city centre but we were not happy with the dysfunctional room with no room service.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 10 May 2023
Dear Raj5419, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us. Please accept our most sincere apologies for failing to meet your expectations. We also regret to note that we had failed to provide you with the service that is expected from us. We will use your feedback as a learning opportunity and ensure that we provide a professional and consistent service. Thank you for choosing The LUMA Hotel. It has been a pleasure having you as our guest, and we hope to have your kind consideration in your future travels to Kota Kinabalu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JUDYLEE2003 wrote a review May 2023
Kuching, Malaysia895 contributions164 helpful votes
+1
This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 10 May 2023
Dear JUDYLEE2003, Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review. We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast. We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate. Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$83 - S$157 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
115
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE LUMA HOTEL A MEMBER OF DESIGN HOTELS (S̶$̶8̶6̶) S$67: UPDATED 2024 Reviews, Price Comparison and 162 Photos (Kota Kinabalu, Sabah) - Tripadvisor

Frequently Asked Questions about The LUMA Hotel A Member of Design Hotels
Which popular attractions are close to The LUMA Hotel A Member of Design Hotels?
Nearby attractions include Imago Shopping Mall (0.4 km), Escapee (0.4 km), and Sullys Bar (0.3 km).
What are some of the property amenities at The LUMA Hotel A Member of Design Hotels?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The LUMA Hotel A Member of Design Hotels?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at The LUMA Hotel A Member of Design Hotels?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The LUMA Hotel A Member of Design Hotels?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to The LUMA Hotel A Member of Design Hotels?
Conveniently located restaurants include SOULed OUT Kota Kinabalu, La Veranda Cucina Italiana at Sutera Avenue, and Oitom.
Are there opportunities to exercise at The LUMA Hotel A Member of Design Hotels?
Yes, guests have access to a fitness centre during their stay.
Which languages are spoken by the staff at The LUMA Hotel A Member of Design Hotels?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The LUMA Hotel A Member of Design Hotels?
Many travellers enjoy visiting Monsopiad Heritage Village (8.8 km).