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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100 Malaysia
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What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Individually wrapped toiletries
  • On-site COVID testing available
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Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Tanjung Aru, Kota Kinabalu
Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 176 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
Located 10 minutes from Kota Kinabalu International Airport, coral islands and the city centre, just 150-minute flight time from Singapore, Hong Kong and Kuala Lumpur, Shangri-La Tanjung Aru, Kota Kinabalu is a tranquil retreat offering 498 beautifully appointed mountain and seaview rooms and suites, six restaurants and bars, and a wealth of enjoyable recreational opportunities for families and leisure travellers. The resort is home to Chi, The Spa, a luxurious private spa experience based on traditional Asian healing philosophies. The spa comprises of 5 single villas, 3 couples' villas and an open Yoga Pavilion, all located on Pulau Bayu, the resort’s private island. It is one of the only two five-star spas in Kota Kinabalu.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Game room
Mini golf
Snorkelling
Tennis court
Water park
Evening entertainment
Fishing
Table tennis
Waterslide
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Desk
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Park View
Languages Spoken
English, Chinese, Korean, Malay
Hotel links
Special Offer:Book Early and Save with Flexibility

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
4409Reviews125Q+A100Room tips
Traveller rating
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Most Recent
chongkc13 wrote a review 27 Sep
Singapore, Singapore100 contributions48 helpful votes
WE have a 8 day holiday at KK and decided to stay at 2 hotels, one at the city center and the other by the beach. Read many reviews and chose Shagri-La based on the sunset view at its beach bar. The pools, private beach, cleanliness of the beach / sunset view, privacy of the resort, spread of breakfast buffet and starts at 6am for early birds, helpfulness of the staff are all the plus points. he facility is quite dated especially the room. Can tell it is the old era design and never been updated. We moved to this resort from Le Meridien at city center and immediately felt like "back to the future"! As this was a relaxing trip, and we spent a great deal of time at the facility and the room, the dated design took a toll on our mood. Oh, one other important thing to mention - the road leading to the resort can get very congested during evening hours as it is packed with cars visiting the public beach and eating places just outside. a short 2 min drive ended up 12 mins! Special mentioning: We have arranged for a transport to the airport but when checking with the concierge, they didnt maintain a record of guest booking and had to call each of the staff to get the booking details (the stadd Daniel, who helped me was very friendly and patient). I also use a 3rd party hotel booking platform chat to make a reservation for the sunset bar but no confirmation was given until I went back to them. Could have done better in these areas.
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Date of stay: September 2022
Location
Service
Room Tip: get a seaview room, worth the extra $. afterall, that is the reason you wanna stay there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fadzil wrote a review Aug 2022
Kota Kinabalu District, Malaysia2324 contributions5736 helpful votes
+1
Hotel's Favourite
Shangri-La Tanjung Aru Resort, Kota Kinabalu (June 2022) End of stay during June 2022 school holidays. 📍Tanjung Wing Deluxe Seaview Suite, 1 King Bedroom Suite Seaview with Balcony, Horizon Club lounge access 🌞🌃4D/3N Stay 🗓️June 2022 🏨🏢Lobby 🌟🌟🌟🌟🌟 🤵🏻🤵🏻‍♀️Receptionist 🌟🌟🌟🌟🌟 🛄💼🧳 Concierge 🌟🌟🌟🌟🌟 🛏️😴Interior/Cleanliness/Amenities 🌟🌟🌟🌟 🌅View from room 🌟🌟🌟🌟 🚽🧻Toilet-Cleanliness/Toiletries 🌟🌟🌟🌟🌟 🌐📶Wi-Fi / Line 🌟🌟🌟🌟🌟 🍽️Food / Club Lounge🌟🌟🌟🌟🌟 🏃🏃🏻‍♀️🏊🏻 Facilities (Gym/Swimming Pool/Spa/etc.)🌟🌟🌟🌟🌟 🏝️🚤⛱️Island visit🌟🌟🌟🌟🌟 🅿️Parking 🌟🌟🌟🌟🌟 🔐Security 🌟🌟🌟🌟🌟 💙 Checkout 🌟🌟🌟🌟🌟 🔵OVERALL STAY 🌟🌟🌟🌟🌟 (Full 5-star) This stay was very memorable and very worthwhile, I recommend this resort for families who want to take full advantage of the facilities around the resort. This resort is indeed a top class resort in Kota Kinabalu Sabah in particular and Malaysia in general, still remains relevant and very well maintained even though it is several decades old and has a very high benchmark to be challenged by other competitors. Q: Will I come here to stay again? A: Of course! Facility not visited/used so no comment can be given: 1. Gym 2. Spas 3. Buggy service (available for guests) 4. Sauna The staff who deserve praise must be Ms Christine who is the Duty Manager and the Horizon Lounge Team who are very friendly and diligent in serving all my requests. They include Farah, Rais, Joanne, Norman etc. The Cool Zone staff who organize the kids are Hana and there is another person whose name I have unfortunately forgotten. Mr. Majid, TATU Restaurant Manager and team who are always friendly and used to dealing with him before. Staff deserve criticism -ve: None.
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Date of stay: June 2022
Location
Service
Room Tip: Sea view and with club lounge access.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
80 Helpful votes3 Reposts
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 15 Aug 2022
Dear mohdfadzil79, thank you so much for this amazing review of the resort and of my colleagues! I cannot wait to show them your review, this will put big smiles on their faces all day, especially Christina, Farah, Rais, Joanne, Norman, Hana, Majid and team. We'd love to welcome you back real soon. Until we meet again, do stay safe. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adilla87 wrote a review 26 Sep
1 contribution2 helpful votes
Friendly service from all staff at resort special mention to majid,siti,jumiati,adnan. the best buffet breakfast and seafood buffet in town.always meet with all costumer need...definatly will coming back
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Taka wrote a review 24 Sep
1 contribution1 helpful vote
(English follows Japanese) 設備が古く、サービスも最悪だった。 シャングリラホテルのクオリティを期待すると、絶望するだろう。 チェックイン後、バスタブから出てくる水が茶色汚水だったため部屋を交換してもらった。しかし、その次の部屋はバスタブが更に悪化しており、部屋の交換をお願いしたところ当初予約していた部屋よりも眺めが悪い部屋に変更された。 クレームを入れたところ、「ほぼ同じだから問題ないだろう。今日はもう空きがないから」と特に悪びれる様子もなし。翌日部屋を交換してもらったが、また同じ汚水が出てきた。最終日前日だったため、もう諦めたが本当に失望したホテルだった。 デフォルトで水が汚水だと思われる。 日本人しかバスタブを使わないため、他の宿泊客は気にならないのかもしれない。 他のシャングリラに宿泊してきたが、このような対応は初めてでビックリです。 もう宿泊することは2度とありません。 If you want to enjoy really 2 stars level service and really bad food, then this is a right hotel for you. Particularly, If you have stayed at other Shangri-la hotel, then this would be not what you expect. I stayed here for 3 days and had so many troubles. We moved our room 3 TIMES during this stay because the bathtub was broken and water came from was brown. I called to the front desk, but what they said is “just wait for one hour” even it was 11PM. After moving to other room, but the room had exactly same problem. After that we moved AGAIN, and the worst part is our room was downgraded because there is no other vacancy room even there is available rooms online. I thought this is 5 stars hotel, but apparently 2.5 stars level service. Don’t stay here. Really bad service, food and hospitality. Don’t recommend.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 2 days ago
Dear taka270, I note your review with much concern. We will conduct immediate investigations into this to ensure we uphold the standards expected of us at all times. We thank you for your continued support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JUDYLEE2003 wrote a review 23 Sep
Kuching, Malaysia878 contributions159 helpful votes
We stay 4 days during a family trip. We take th3 Staycation package which includes breakfast n free transfer to the islands from the hotel daily. The room is spacious, with full toiletries, bathrobe, coffee/tea packs, plates, spoons, and this hotel is certainly kids friendly as my daughter 's room is providfed with bottles sterilizer n baby cot. The breakfast is good with lots of varieties and a coffee machine where u can make yr cupucino or latte. The hotel is about 10 minutes from the airport n you can easily call Grab anytime. On our arrival, I noticed a huge gong at the entrance, a staff hit the gong to signsl arrival of guests. Then the staff arrived with the luggage trolley, indeed good service. The same goes to the reception where the staffs are ever friendly and ready to serve you. Though this hotel rates is not cheap but the comfort stay and the staffs good service made you feel like staying longer.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tony wrote a review 19 Sep
Singapore, Singapore32 contributions60 helpful votes
1st time here at TAH and we were so thrilled with the sincere and all round service of the staff. Horizon Club was amazingly awesome! I must thank Darren plus his teammates for multi-tasking roles and yet doing their best for guests. The hotel has almost everything for a family vacation. The pools, the ice cream parlour, gym, the Private pier and all the restaurants within made sure that guests can have a great time without even leaving the hotel. Special mention for the folks at Sunset Bar. You are all more beautiful than the sunset. Thanks for trying your best to give everyone the best seats possible. Mr Haniff and his crew cannot guarantee clear sunsets but they can provide almost everything else We are planning to return soon to visit our newfound friends at Shangri La Tanjung Aru. The Sabahan spirit is definitely there!!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear TonyFromSingapore, thank you so much for taking the time to write this amazing review of the resort, I will be sure to share this with Darren and his team, and Haniff and the Sunset Bar team. They will be so happy to read this encouraging message. We look forward to welcoming you back soon and wish you many more safe and happy travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JAEMH wrote a review 18 Sep
Europe380 contributions321 helpful votes
The hotel is located 10 minutes by car from the airport, out of town at the water side. The place is huge with two main wings, many rooms, swimming pools and restaurants. We however often experienced that certain drinks or dishes were ‘sold out’. Also, staff (both when booking as well as waiters in the bars/restaurants) reacted slow and did not speak English well. We tried to avoid the people mass (which was not always easy especially at the -good- breakfast buffet). We enjoyed the fact that the hotel has its own jetty which makes it easy to go by boat to the small island in front of Kota Kinabalu for snorkeling and hiking. The rooms were ok but both the rooms as the hotel itself needs renovation as it is getting outdated/run down. What we really not liked was the attitude of the reception staff. When we asked for a taxi, they ordered the most expensive one without informing us that using a Grab (which they also could order) was 3 times less the price. This is not how you treat customers…..!
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear JAEMH, thank you very much for taking the time to review your stay with us. While we are delighted to hear that you had enjoyed your time with us, we note your feedback about some facilities and the service provided by certain colleagues. We will conduct immediate investigations and will remind our colleagues of the Shangri-La standards expected of them. We appreciate this feedback and hope to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve T wrote a review 4 Sep
paris17 contributions41 helpful votes
Can’t recommend the hotel strongly enough for a relaxing break between Asian cities or Borneo adventures. The hotel lives up to the Shangri La brand and is first class in every sense. The staff are true hospitality professionals - in particular the wonderful Hilary Bryan poolside, and the excellent Christina and Farah in the Horizon Lounge. They are led by a manager par excellence - Mr David Wang, a true star in the Shangri La universe. Thank you to everyone for making our stay truly something to remember. Don’t hesitate if you are considering the hotel. Tanjung wing is our favourite, but see for yourself.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear Steve, thank you so much for taking the time to write this amazing review of the resort. We are delighted to hear that you had had a wonderful holiday in Kota Kinabalu, Sabah. I'll be sure to share this review with Bryan, Christina, Farah and David. It was a pleasure having you here with us and we wish you many more safe and happy travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah W wrote a review 4 Sep
4 contributions1 helpful vote
Beautiful setting and great room. Onsite food and drink is expensive but the hotel is a taxi ride from any other restaurants and nightlife. The hotel advertises an adult only pool area,which is beautiful. However, it is one large pool separated from the kids pool only by a string barrier, so effectively, you still have kids screaming and splashing within 5cm of the adult pool. Not as restful and relaxing a holiday as we would have liked. However, breakfast was good and the staff were very friendly and helpful.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear I2772LPhannahw, I am sorry to hear that your recent stay had fallen below your expectations. The resort welcomes extraordinary number of children during school holidays when parents head here for the fun water park. Please do contact us at reservations.tah@shangri-la.com for suggestions on dates when you are planning your next visit. We truly appreciate your support and thank you for this feedback. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yinnieyin wrote a review Aug 2022
Kuala Lumpur, Malaysia6 contributions6 helpful votes
We were there to celebrate my birthday during the public holidays season in July 2022. - Booked for Tanjung Wing Executive Seaview Suite and was upgraded to bigger suite. Thank you :) Upon arriving our room, we were greeted with birthday cake and some cute decoration on our bed. :) Very thoughtful of the hotel. Facilities - Very kids oriented resort. The water slides offer endless fun to kids and adults alike. - My son enjoyed himself so much and it is good that hotel provided lifeguards at the slides area. - We signed our son up for the kids camp and he loved it ! - Chi Spa, we wanted to book for a session during our stay but we were disappointed that it was fully booked. - Horizon lounge : Friendly service by the staff. Due to the holidays, the resort got a little too crowded at times. However, the service and the resort grounds made up for the shortfall.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 4 weeks ago
Dear Yinnieyin, thank you so much for taking the time to write this comprehensive review of the resort. We are delighted to hear that you and your family, especially your little boy, had enjoyed a wonderful holiday in Sabah. It was a pleasure having you here with us and we wish you many safe and happy travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$146 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s tanjung aru hotel kota kinabalu, shangri-la`s tanjung aru resort and spa, shangri las tanjung aru resort, shangri las tanjung aru hotel, shangri la kota kinabalu
FORMERLY KNOWN AS
Shangri-La's Tanjung Aru Resort & Spa
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
498
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Frequently Asked Questions about Shangri-La Tanjung Aru, Kota Kinabalu
Which popular attractions are close to Shangri-La Tanjung Aru, Kota Kinabalu?
Nearby attractions include Tanjung Aru Beach (1.0 km).
What are some of the property amenities at Shangri-La Tanjung Aru, Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Tanjung Aru, Kota Kinabalu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Tanjung Aru, Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Tanjung Aru, Kota Kinabalu?
Conveniently located restaurants include Sunset Bar at Shangri-La's Tanjung Aru Resort & Spa, Coco-Joe's Bar & Grill, and Shang Palace.
Are there opportunities to exercise at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Shangri-La Tanjung Aru, Kota Kinabalu have airport transportation?
Yes, Shangri-La Tanjung Aru, Kota Kinabalu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Tanjung Aru, Kota Kinabalu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Shangri-La Tanjung Aru, Kota Kinabalu?
The staff speaks multiple languages, including English, Chinese, Korean, and Malay.