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The Palace Hotel Kota Kinabalu

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Traveller (193)
Room & Suite (66)
Dining (28)
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Overview
  • Excellent20%
  • Very good40%
  • Average28%
  • Poor8%
  • Terrible4%
Travellers talk about
“main downtown”(3 reviews)
“food waste”(2 reviews)
“karaoke lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (255)
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37
74
58
20
11
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All reviewsmain downtownfood wastekaraoke loungec unita small swimming poolstandard rooms areno windowmodern hotelnon smokinglaksachinese new yearbooked this hotelbuffet breakfastnoodlesdeluxe roommin walkshopping mall
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1 - 5 of 200 reviews
Reviewed 2 days ago via mobile

My fav part of my stay here is the breakfast. Always ordered the omelette and waffle. The staff are polite, cheerful and helpful everytime I stayed there. The location is nearby Wisma Sesb and Kompleks Karamunsing. A good pokemon-hunter spot too.

Thank Azy Yati I
Reviewed 1 week ago via mobile

It is inconvenient because it is on the hill of Kota Kinabalu out of town. There was no store nearby, there was one convenience store in a remote place, but it was a very difficult place for me. When you go, you should go asking...More

Thank tabitosan
Reviewed 4 weeks ago

Fine for a few days in Kota Kinabalu. Need to use a taxi or Grab to get to and from this quiet location. But nestled against a wooded hill to was a quiet respite from the bustle of the city. Rooms getting a little jaded....More

1  Thank Wurray
Reviewed 17 April 2018

The flexibel working hours of the staff and restaurants made our production possible. A very big thank you to Freedie, -general manager- for his understanding and flexibility in supporting our TV-production. Chris

Thank Chris9800
Reviewed 12 February 2018 via mobile

Will not be back because... 1. There are many other hotels - this is kinda isolated and nothing much to do here. Can't get good food too 2. İnternet in the room is bad - not stable connection. Very bad! 3. Can hear people talking...More

2  Thank 247Carpe_Diem
Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 27 February 2018

February 26th, 2018 Dear 247Carpe_Diem, We apologize for your recent uncomfortable experience at the Palace Hotel Kota Kinabalu. The slow internet connection,was due to a sudden disruption from our Internet Service Provider,causing unstable connections. Our bellboy did not help you with your luggage as you...More

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About
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Breakfast included
Concierge
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Details
Price range
US$44 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$44 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (193)
Room & Suite (66)
Dining (28)
Pool & Beach (9)
Family and Play Areas (3)
Questions & Answers
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29 September 2017|
Answer
Response from Jadamros | Reviewed this property |
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
1
Vote
PalaceHotelKK
Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
25 September 2015|
Answer
Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
0
Votes
Room Tips
"Not much choice as large tour groups coming and going"
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"Great manager"
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"Get a suite and you will be in heaven on earth"
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"Find another hotel"
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