We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Palace Hotel Kota Kinabalu

PricelineUS$32*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$40*
US$32*
US$40*
US$32*
US$40*
US$32*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
The Palace Hotel Kota Kinabalu
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

226 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Palace Hotel Kota Kinabalu
See the most recent reviews
Showing 177: English reviews
Istanbul, Istanbul, Turkey
Reviewed 16 September 2014

The Palace looks okay in pictures, but the place reeks of mold. I stayed on the third floor and the smell is my room was horrible, and it horrendous in the basement where the gym, pool and steam room are located. Plus, I had no hot water. The breakfast buffet was not good. They cook the eggs in advance and...

 Report
Helpful?
1Thank Pukka T L
Manila, Philippines
Reviewed 5 September 2014

I was a little skeptical of the hotel, simply based on the price. I was pleasantly surprised to have a simple, but very functional, very clean room. I arrived at 2am and the front staff was very accommodating, changing my room from a twin to a queen with no hesitation. I like the fact that the water for the room...

 Report
Helpful?
Thank Relainey
Camborne, United Kingdom
Reviewed 4 August 2014

We stayed here for 5 nights. The first room in the basement was very musty so we asked to be moved. The second room they realised had a power fault so they upgraded us to the 3rd floor. The room was comfortable and clean but the air con was so loud it was difficult to sleep. The desk and lobby...

 Report
Helpful?
Thank Sheilas21
Reviewed 28 July 2014 via mobile

We stayed here for three nights with a night away in the middle to go to climb mount kinabalu. The hotel happily looked after our luggage for us. Check in was simple and our rooms both times were spacious and clean. Breakfast buffet is good, especially the egg chef. However we thought breakfast went until 1030 and so after climbing...

 Report
Helpful?
Thank CostelloSa
Rotterdam, The Netherlands
Reviewed 18 July 2014

We stayed in the palace hotel twice and really enjoyed our stay. Its a nice location away from the noise with a convenient free shuttle service to the centre of kk. The pool and fitness area are great. We were lucky to be upgraded the first time due to a administration error which they handled quickly and professionally, great service...

 Report
Helpful?
Thank PERotterdam
Haverfordwest, Wales, United Kingdom
Reviewed 15 July 2014

Check-in was friendly and simple and the lobby staff were very nice. The room was large, but very tired and worn. There were quite large gaps between the window and the walls and, as we had a room overlooking the pool and the trees, this was a little problematic - I'm quite a delicacy for bugs and skeeters. The breakfast...

 Report
Helpful?
Thank Katy B
Reviewed 11 July 2014

We picked this hotel because it was near to the airport as we had a plane to catch the next morning. The room has modern furnishings but a bit small-ish. Walls are probably thin because we could hear what was going on in the room next to us and the hallways. Otherwise, very clean and the breakfast buffet is great....

 Report
Helpful?
1Thank IkhaZakariah
Reviewed 23 June 2014 via mobile

We had an event in this place. While we were carrying instruments into the hotel, they want us to use their back lift and not their lobby, which was ok. But when asked for a trolley to carry the stuffs, their staff said that they don't have any. Even worse, their staff did not lift a finger or even to...

 Report
Helpful?
1Thank KennethMalaysia
Kota Kinabalu, Malaysia
Reviewed 30 May 2014

Based on my personal experience, this hotel is below expectation. Not very cooling air conditioner, toilet flush doesn't work well, television is way too small, no wifi available on the room. Should have choose the other hotel than this though but the location is pretty okay, will only choose this one again if there's no available hotel on kota kinabalu....

 Report
Helpful?
Thank Invoker
Reviewed 13 May 2014 via mobile

Date: 12/05/14 Room condition: comfortable n spacious room..just average decoration..dont have water pipe hose in bathroom..door lock should be check n repair.. Check in n out: friendly staff n fast process..need to pay RM50 for deposit.. Overall: Not bad..but still need to improve to be the best in kk..

 Report
Helpful?
Thank Azwan R

172 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (168)
Viewed
View from Room (7)
Viewed
Hotel & Grounds (39)
Viewed
Dining (28)
Viewed
Room/Suite (41)
Viewed
Bathroom (13)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (9)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (4)
Viewed
Room/Suite (4)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Kota Kinabalu hotels
1.6 km away
Hotel Eden54
Hotel Eden54
#2 of 91 in Kota Kinabalu
1,163 reviews
0.6 km away
Oceania Hotel
Oceania Hotel
#23 of 91 in Kota Kinabalu
180 reviews
9.1 km away
Grand Borneo Hotel
Grand Borneo Hotel
#62 of 91 in Kota Kinabalu
359 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
Little Gaya Hotel
Little Gaya Hotel
#28 of 91 in Kota Kinabalu
46 reviews
0.9 km away
Dreamtel Kota Kinabalu
Dreamtel Kota Kinabalu
#11 of 91 in Kota Kinabalu
427 reviews
0.5 km away
Cititel Express Kota Kinabalu
Cititel Express Kota Kinabalu
#19 of 91 in Kota Kinabalu
520 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about The Palace Hotel Kota Kinabalu

Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $48 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Agoda, Priceline, Expedia, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your The Palace Hotel Kota Kinabalu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
Hotel Style:
#13 Luxury Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palace Hotel Kota Kinabalu staff and other travellers.
2 questions
Ask a question
Kota Kinabalu, Malaysia

Patrik Martinsson Via -> Tripadvisor Web Portal

Thank you for your comments pertaining to your recent stay with us.

The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.

The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.

With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.

Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of

room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.

We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.

THE MANAGEMENT

over a year ago

See all questions (2)

Questions? Get answers from The Palace Hotel Kota Kinabalu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing the hill would be great”
Luciendat, 17 May 2017 | Read review
“Avoid rooms that have multiple aircon units on each wall next to the window.”
ikemarlows, 13 May 2017 | Read review
“The rooms with windows have good view of city and surrounding trees/plants”
Mattsa87, 20 Oct 2016 | Read review
“upper floors are brighter and quieter. shoes for gym.”
coolclarec, 15 Jul 2016 | Read review
“quite room isolated from the busy kk”
azyyatii, 12 May 2016 | Read review
5 of 5
Priceline
US$32* /night
View Deal
Agoda.comUS$32
Booking.comUS$32
CancelonUS$40
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates