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The Palace Hotel Kota Kinabalu

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221 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Beijing
Reviewed 17 February 2014

We stayed in one of the basement rooms, no window, which was fine but boy do you sleep heavily there. Be sure to set an alarm. Breakfast buffet is big but mostly catered to Asian breakfast tastes (fair enough, as it's in Asia). They had waffles, a guy who could fry you an egg, but were a little light on...

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1Thank Richard F
Reviewed 9 February 2014

I stayed here 3 nights (Jesselton full as always). This was a good second choice. It is a bit uphill, has small pool facing the forest. 15 minute walk from the city centre. A nice veranda outside the restaurant looking down on the pool, an facing the forest. Staff very friendly, wi-fi good (could stream tv-programs from Sweden). Breakfast fine....

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1Thank lenagu
Kota Kinabalu, Malaysia
Reviewed 25 January 2014

It's much nicer now than it was 3 years ago when i stayed last time. It's out of the way and quiet yet close to anything you may need ie. karamunsing is just down the hill. The staff is very friendly and helpful. The breakfast buffet was 80% basic local but the other 10% was real good especially the belgium...

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Thank paradisicalmostly
Kuala Lumpur, Malaysia
Reviewed 22 January 2014

Front Desk staff very fast & efficient to check us into Room 216 on 16 January 2014. Room is clean, spacious with comfortable bed. It has complimentary coffee/tea with free wifi services. It is located within walking distance to a shopping center with eateries and the hotel do provide free shuttle services to city center. Welcome drinks are choices of...

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1Thank WorldGlutton
Melbourne, Australia
Reviewed 15 December 2013

I booked a superior room for my sister and her family with rate given ringgit 231nett per night by reservation sarimah then I was expecting a confirmation letter to be email back to me but none( not a good start) then my sister told they were given the lowest floor and very tiny room which fit for 2 only.Then I...

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2Thank kimaks
Kuala Lumpur, Malaysia
Reviewed 6 November 2013

I bought 2 nights of the standard room package with AA Go Holiday. For the price range I could choose between this or Cititel Express, which is right in the town center. I opted for this hotel because I thought the room was a lot bigger compare to those in Cititel (they're like pigeon holes). The hotel is situated on...

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Thank Aby112
South Africa
Reviewed 15 October 2013

Not a bad place. Rooms are ok though nothing special. Wish they had a fan cos I hate air-con. Pool is a good length so it's fine for exercise swimming. There's also a nature garden and small walk. BIggest drawback was internet - very slow. So slow that I missed my game of rugby! Wanted to watch it through live...

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1Thank Zambezikid
Reviewed 13 October 2013 via mobile

I travel often and have stayed in different hotels and countries. Palace Hotel was an utter disappointment and regret. Condition of the room was old. The toilet amenities were sparse - no cotton pad or bud, there were patches everywhere on the floor of the bathroom. Our room was a connected room to a suite, and there was absolutely no...

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Thank 785valeriey
Amsterdam, The Netherlands
Reviewed 9 October 2013

The rooms were a bit boring and noisy (at every room the dated air-con is just outside your window). The breakfast is nothing special as well, but there was just enough to grab a few things and order some eggs if you arrive at 9.30 am. The location is on a hill, a bit outside of the city centre, so...

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Thank T_Heavenly
London
Reviewed 6 September 2013

This place is OK. No better. Things I didn't like: breakfast is very average - disappointing when you turn up with 30mins still to go and the buffet is decimated, and it's hard to find staff to request they bring extra food out (or even a fork to eat with!) Also wasn't impressed that despite a 2pm check-in policy, we...

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Thank Mango212

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about The Palace Hotel Kota Kinabalu

Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $45 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
Hotel Style:
#12 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Hotel Kota Kinabalu staff and other travellers.
2 questions
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Kota Kinabalu, Malaysia

Patrik Martinsson Via -> Tripadvisor Web Portal

Thank you for your comments pertaining to your recent stay with us.

The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.

The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.

With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.

Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of

room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.

We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.

THE MANAGEMENT

over a year ago

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Questions? Get answers from The Palace Hotel Kota Kinabalu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with windows have good view of city and surrounding trees/plants”
 of 5 bubbles Mattsa87, 20 Oct 2016 | Read review
“upper floors are brighter and quieter. shoes for gym.”
 of 5 bubbles coolclarec, 15 Jul 2016 | Read review
“quite room isolated from the busy kk”
 of 5 bubbles azyyatii, 12 May 2016 | Read review
“Higher floors have magnificent view.”
 of 5 bubbles valeriec332, 24 Mar 2016 | Read review
“Room 116 has two windows”
 of 5 bubbles InsightSuite, 20 Mar 2016 | Read review
5 of 5