Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Kota Kinabalu 88000 Malaysia
Sunset from hotel room.
Traveller (677)
Executive Suite
Room & Suite (362)
Promenade Club Lounge
Dining (101)

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Avg. S$66 /night, 2/12 - 2/13
S$70
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S$65
per night
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About

#27 of 123 hotels in Kota Kinabalu
4.2 of 5 bubbles
Location
3.5 of 5 bubbles
Rooms
3.6 of 5 bubbles
Value
3.7 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.8 of 5 bubbles
Sleep Quality

Promenade Hotel is an excellent choice for travellers visiting Kota Kinabalu, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

While staying at Promenade Hotel, visitors can check out Sabah State Mosque (Masjid Negeri Sabah) (0.6 mi) and I Love KK (0.8 mi), some of Kota Kinabalu's top attractions.

Promenade Hotel offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, 24 hour check-in, and a concierge, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to parking.

When you’re feeling hungry, be sure to check out El Centro and Breeze Beach Club, which are some Mexican restaurants that are popular with locals and out-of-towners alike.

Enjoy your stay in Kota Kinabalu!

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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Nightclub / DJ
Airport transportation
Business Centre with Internet Access
Wifi
Sauna
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Bay View
Quiet
Languages Spoken
English, Chinese, Malay

Location

No. 4, Lorong Api-Api 3, Kota Kinabalu 88000 Malaysia
Traveller rating
  • 142
  • 325
  • 224
  • 70
  • 47
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Detailed Reviews
The Travelling Protagonist wrote a review Oct 2024
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
Amazing location right at the heart of the city and on the same row as Marriott, Le Méridien and etc. Across the road is the Waterfront with many bars and restaurants. The check-in/out service was quick and simple.
What surprises the most is that the rooms are modern and the bathroom has a separate walk in shower. Prices are extremely affordable.
The breakfast is honestly bad and I would avoid it the next round. There are many fantastic seafood and breakfast joints behind the hotel.
I'll recommend this hotel if you're looking for a quick couple of nights at an affordable price.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WorldGlutton wrote a review Sept 2022
London, United Kingdom
+1
4.0 of 5 bubbles
We were given Rooms 918 & 919 for this stay from 2 Sept 2022 to 4 Sept 2022. The check in and check out at front desk was a breeze, very well done. Room is spacious with seaview, but Housekeeping needs some improvement in checking room defects and cleaning. Table light is not working in Room 918 , shower control knob in Room 919 is faulty. Carpet has stains, stickers still found on the closet wall & one drinking glass is missing for Room 919. Trying to use the safebox but its faulty!! Bathtub a little too high for us to get in, a grab bar by the wall to assist would be great for safety purposes.

Room wifi stopped intermittenly every 15 minutes, makes our work online very frustrating. The noises from the corridors could be heard inside our rooms !

Hotel seems full house occupancy as the Cafe for breakfast is very busy with diners, seatings are full and insufficient service staff as empty tables are still dirty and not set up as we were ushered in.
Read more
Date of stay: September 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabalu
Responded 20 Sept 2022
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dheeraj_1084 wrote a review Aug 2023
New Delhi, India
3.0 of 5 bubbles
The hotel is located at a very good location with lots of sea side restaurants nearby. If you take the sea facing room, then the view is spectacular. But these are the only pros I could think of as customer service at reception and cleaniness is way too low. The carpets are disgusting where at lobby or in room. They have turned black, but no one cares, you may not want to step barefoot on the carpet . If you choose rooms with breakfast, they will provide a slip for each day, which you need to hand over at the restaurant, never seen that. Foor spread is decent not compared to 4/5 star and repeated most days. In case you want chocolate milk, then you need to pay extra.

There are always tours or groups at a hotel, so they are mostly busy, so don't expect great hospitality.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Try to get rooms on the higher floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter F wrote a review Feb 2024
Hong Kong, China
5.0 of 5 bubbles
Upon first entering the lobby, this beachfront hotel may not make a remarkable impression. However, appearances can be deceiving, as the rooms themselves are truly fantastic! I was fortunate enough to stay in a luxurious suite at a surprisingly affordable rate, which served as the perfect remedy for my post-Mount Kinabalu climb fatigue.

One of the hotel's standout features is its convenient location, with a short walking distance to the vibrant promenade filled with an array of restaurants and bars. This proximity allowed me to easily explore and indulge in the local dining and entertainment options, adding to the overall enjoyment of my stay. Additionally, the hotel boasts a great pool, providing a refreshing oasis for relaxation.

The breakfast buffet offered by the hotel was more than satisfactory, presenting a substantial spread of delicious options to kickstart the day. The variety and quality of the offerings were impressive and left me feeling satisfied and energised.

I highly recommend this beachfront hotel. While its lobby may not initially catch your eye, the fantastic rooms, combined with its convenient location, great pool, and substantial breakfast buffet, create an exceptional experience. It is the perfect choice for those seeking comfort, convenience, and a memorable stay by the beach.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Danial Cox wrote a review Jan 2024
Seria, Brunei Darussalam
5.0 of 5 bubbles
We just finished our hike up mount Kinabalu, everyone at Kinabalu park recommended that Promenade Hotel was a really good hotel to stay in for recovery because they had a Spa..

Upon arrival, we were greeted and welcomed, we then strolled our way to the front office to check in and enquired about the spa that they had. The lady that attended us told us that the spa closed down after the MCO.. we then asked if they had a bath, but unfortunately only executive rooms had baths and we didn't book that expecting the spa to be available.

We wanted to upgrade the room but the lady told us we could only do it through the Agoda app that we used to book the room. We weren't able to do so because we were already checked in.

Long story short, we were then assisted shortly by an amazing manager named JOEY, upon knowing our situation, he immediately adressed the situation and upgraded us to a suite room.. this is a sheer example of 5 star hospitality given by a man with a kind heart. Serving with kindness passion and showing what it truly means to be a hotelier in a 5 star environment. He was patient listening to our situation and quick to find a solution to solve it without further questions.

I would like to take this opportunity to thank him personally through this platform for giving us a wonderful end to our KK adventure..

Thank you Mr Joey Dennis (FO Manager)
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Tijgertje wrote a review Oct 2023
2.0 of 5 bubbles
Rooms are quite large with air conditioning that works, but noisy,
Unsanitary carpet with spots on the floor. Bed sheets with spots, pillows nothing special.
Floor lamps damaged: there is adhesive tape around the electricity wires.
Bathroom with mold on the silicone around the bath. The handle you hold in the bath has been pulled 5 cm out of the wall.
Restaurant below all standards: not feasible for vegetarians: always chicken powder in the soups, buffets are cold, are no longer heated and remain standing for hours.
The staff walks around like headless chicks: they don't speak English and they don't know how to honk or blow. Chinese management and guests: don't go there.
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Google
Date of stay: September 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Ga er niet heen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ezeither wrote a review Aug 2022
KL
2.0 of 5 bubbles
The bathroom is moldy. I requested to change the shower head because it was too disgusting to shower with it. I was shivering while showering because the water temperature is not warm enough. Thankfully the hotel staff actually solved the issues mentioned. I called the housekeeping, reception, operator from my room at 9.30pm and no one pick up my call so I had to personally go to the reception to make my request.

Housekeeper didn't clean the toilet bowl properly and still left off with previous guests' urine stain.

The bed linen and pillow case come with some funny smell so I didn't sleep well at night. (now I'm praying hard that they are actually clean)

The lights in my room actually flicker. Reminds me of those horror movies.

Carpets are not exactly clean and stainless. So I had to live with it.

Breakfast place was kind of.... unpleasant. The cafeteria could be better maintained and maybe cleanliness and ventilation is another thing that the hotel should look into.

Conclusion: hotel needs to be better maintained.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabalu
Responded 20 Sept 2022
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
elizabethchiang wrote a review Mar 2023
Sydney, Australia
2.0 of 5 bubbles
While travelling through Malaysia our party of 10 stayed 4 days in this hotel
We suggest the following need attention
1. More seating in the huge glamorous foyer. I counted a maximum of 8 seats in total
2. Less red tape when we wanted to borrow 2 towels to take to the hot springs. Not only were we required to sign a form in triplicate the towels were faded frayed & aged
3. Chang breakfast offerings daily though lots of variety of dishes
4. Hospitality Staff need to be more customer focussed rather than standing around chatting to each notable at noodle station
5. Clean Mould around shower recess
6. Remove Paint residue on carpet in rooms
7. Renew old shabby carpets in corridor
Read more
Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabalu
Responded 18 Mar 2023
Dear Ms. Chiang, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandra D wrote a review Jun 2024
Adelaide, Australia
4.0 of 5 bubbles
A great hotel for those staying in Kota Kinabalu. Ideally located close to the airport, shopping malls and eateries.
Large dinning area, but breakfast can be busy. A wide variety of food types available for breakfast so even the fussiest eater should be satisfied.
A cafe and bar are also available for guest.
With swimming pool, gift shop and beauty salon also on-site makes sure there is something for everyone's needs.
Staff are friendly and rooms I occupied on level five were comfortable.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IsmaFaridIsmail wrote a review Jan 2024
Bandar Seri Begawan, Brunei Darussalam
+1
4.0 of 5 bubbles
The parking area is safe and there is always a spot to park our car.
Breakfast was really good. During our last stay in 2022, which lasted for 4 nights, the taste of the food was mostly bland. I guess they have improved on that.
We were given room number 830, which had a good view of the sea from our window.
The elevator was fast when called upon.
The lobby is quite nice and chill.
There are singers performing at the bar at night, which makes the area always buzzing.
The room and toilet are well-tidy.
We asked for a queen bed; unfortunately, they gave us 2 single beds. We called the receptionist to ask for a topper for the queen bed, and they immediately provided one several minutes later.
Customer service at the hotel was very quick and responsive.
The bed and pillows are lovely to sleep on. We had a really good sleep on the nights we were there.
Room cleaners are top-notch, they clean the room with satisfaction.
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Date of stay: December 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: The swimming pool is not that large. It gets crowded when there are lots of people going there...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Answer from azeez
Kuching, Malaysia205 contributions135 helpful votes
there is a view, but view of a block behind, not seaview. for the seaview, i think now is also not worth it as there is new mall blocking its view now. but it is much more expensive than view of the back.
Answer from Sean L
I got an extra bed free of charge before...if you're nice to the staff they will be more willing to help you and charge you free.
Malaysia288 contributions37 helpful votes
The pool is way too small so do not bother. If you are looking for sun tan then you can park yourself by the pool.
Answer from Rio S
Balikpapan, Indonesia13 contributions1 helpful vote
Parking lot is available and it is free if you stay at the hotel, as far as I know
Sabah4 contributions
Dear Maricel S, Our apologies for the oversight. Just for your information benefit, there is a Tour Desk in the Hotel Lobby that caters to hotel guests' travel arrangements. Regards, Promenade Hotel Kota Kinabalu
walids wrote a tip 10 Feb
Kuala Lumpur, Malaysia222 contributions61 helpful votes
4.0 of 5 bubbles
"It worth to add breakfast for your bookings. The spread is good enough to fill you for the entire day."
Read full review
yinkers wrote a tip Sept 2024
Tavira, Portugal480 contributions122 helpful votes
5.0 of 5 bubbles
"Don't forget to experience the local islands... Get the speedboat everyday at Jesselton Quays.. Book day before as it's quite chaotic Go to Sapi Island "
Read full review
Murray A wrote a tip Apr 2024
Perth, Australia18 contributions11 helpful votes
5.0 of 5 bubbles
"Grab is a great way to get around for those without their own car."
Read full review
IsmaFaridIsmail wrote a tip Jan 2024
Bandar Seri Begawan, Brunei Darussalam39 contributions1 helpful vote
4.0 of 5 bubbles
"The swimming pool is not that large. It gets crowded when there are lots of people going there and there are not enough seats."
Read full review
zoefied wrote a tip Oct 2023
Kuching, Malaysia727 contributions55 helpful votes
3.0 of 5 bubbles
"Be prepared for any eventuality"
Read full review
…
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PRICE RANGE
S$68 - S$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
promenade hotel kota kinabalu, promenade kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
450
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PROMENADE HOTEL KOTA KINABALU (S̶$̶1̶0̶4̶) S$67: UPDATED 2025 Reviews, Price Comparison and 774 Photos (Sabah) - Tripadvisor

Frequently Asked Questions about Promenade Hotel Kota Kinabalu
Which popular attractions are close to Promenade Hotel Kota Kinabalu?
Nearby attractions include Centre Point Sabah (0.4 km), Weston Wetland Park (0.4 km), and Kota Kinabalu City Waterfront (0.5 km).
What are some of the property amenities at Promenade Hotel Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Promenade Hotel Kota Kinabalu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Promenade Hotel Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Promenade Hotel Kota Kinabalu?
Yes, parking is available to guests.
What are some restaurants close to Promenade Hotel Kota Kinabalu?
Conveniently located restaurants include On22 Restaurant, Mother India Restaurant, and Welcome Seafood Restaurant.
Are there opportunities to exercise at Promenade Hotel Kota Kinabalu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Promenade Hotel Kota Kinabalu have airport transportation?
Yes, Promenade Hotel Kota Kinabalu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Promenade Hotel Kota Kinabalu located near the city centre?
Yes, it is 0.7 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Promenade Hotel Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Promenade Hotel Kota Kinabalu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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