Promenade Hotel is an excellent choice for travellers visiting Kota Kinabalu, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
While staying at Promenade Hotel, visitors can check out Sabah State Mosque (Masjid Negeri Sabah) (0.6 mi) and I Love KK (0.8 mi), some of Kota Kinabalu's top attractions.
Promenade Hotel offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, 24 hour check-in, and a concierge, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to parking.
When you’re feeling hungry, be sure to check out El Centro and Breeze Beach Club, which are some Mexican restaurants that are popular with locals and out-of-towners alike.
Enjoy your stay in Kota Kinabalu!
We were given Rooms 918 & 919 for this stay from 2 Sept 2022 to 4 Sept 2022. The check in and check out at front desk was a breeze, very well done. Room is spacious with seaview, but Housekeeping needs some improvement in checking room defects and cleaning. Table light is not working in Room 918 , shower control knob in Room 919 is faulty. Carpet has stains, stickers still found on the closet wall & one drinking glass is missing for Room 919. Trying to use the safebox but its faulty!! Bathtub a little too high for us to get in, a grab bar by the wall to assist would be great for safety purposes. Room wifi stopped intermittenly every 15 minutes, makes our work online very frustrating. The noises from the corridors could be heard inside our rooms ! Hotel seems full house occupancy as the Cafe for breakfast is very busy with diners, seatings are full and insufficient service staff as empty tables are still dirty and not set up as we were ushered in.…
The bathroom is moldy. I requested to change the shower head because it was too disgusting to shower with it. I was shivering while showering because the water temperature is not warm enough. Thankfully the hotel staff actually solved the issues mentioned. I called the housekeeping, reception, operator from my room at 9.30pm and no one pick up my call so I had to personally go to the reception to make my request. Housekeeper didn't clean the toilet bowl properly and still left off with previous guests' urine stain. The bed linen and pillow case come with some funny smell so I didn't sleep well at night. (now I'm praying hard that they are actually clean) The lights in my room actually flicker. Reminds me of those horror movies. Carpets are not exactly clean and stainless. So I had to live with it. Breakfast place was kind of.... unpleasant. The cafeteria could be better maintained and maybe cleanliness and ventilation is another thing that the hotel should look into. Conclusion: hotel needs to be better maintained.…
Maintenance of hotel room aircon urgently required. Temperature setting not functioning. Air con too loud and leaked. Requested for room change. The lounge band music was too loud across the entire hotel lobby and reception areas as the entire area was open. Reception Staff can be more helpful and trained to deal with queries for first time visitors
Hotel room air condition could not be adjusted. Generally hotel amenities amenities are dated and poorly maintained. Breakfast Buffet menu is good but some food trays were not warm enough. The reception staff needs training to be more helpful.
Lighting is seriously dim in the rooms. Pretty dark. Minimal lights in bathrooms. No lights at all in shower tub. Lack of hooks in bathroom to hang towels or clothes. Should look into detailing. Bed and space size reasonable. But even the rooms are poorly litted. Light switches are Not very user friendly . Breakfast is essentially sufficient. Basic spread and acceptable.
I won't spare too much time reviewing this hotel. My room had cockroaches and a big one on my bed. They literally just use a sheltox spray which leaves an awful smell in the room. Indeed, I had my room changed multiple times but the experience itself at the middle of the night is horrendous. This hotel needs a serious makeover. Till then, I suggest to avoid at all cost! For a bit more, you could get a better hotel on the waterfront row.
Stayed here as it was 5mins walk from my client's office. Room was decent - I paid for a sea view room which was a good choice, especially since the small window can be opened for ventilation. Had to change the first room I got as it smelt of cigarette smoke - staff was very good about finding an alternative room. Second room was OK - but not clean. There was hair from a previous guest on the carpeted floor, and a dead cockroach in the bathroom under the sink. Both were still there the next day despite housekeeping having come in to clean (I did not highlight these issues to them, and clearly they did not notice either!). I did not have breakfast although included in the room rate. My colleague who had their breakfast said it was mediocre. Overall decent option if you are there for work and just need something practical. But ask them to clean and re-clean your room!…
Decent hotel. The room was clean and the towels fluffy. The light switches were a bit confusing but we figured it out eventually. Courteousl staff. The breakfast buffet is basic ...not great. The bar serves a great long island tea but no beer on tap. I would stay there again.
Superb hotel, affordable price, the room is nice & clean, TV got several channel like HBO/FOX, AC/hot shower working well, toileteries available, breakfast is good, staff is friendly. Free parking for guest available. Hotel very near to waterfront (walking distance), oceanus mall just in front of hotel
was in kota kinabalu recently and stayed at this hotel for 4 nights. I was assigned to a lower floor yet facing the sea which is across the main road. love the idea of waking up to the sea where some boats docked around. Definitely worth coming back to!