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No. 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu 88000 Malaysia
Lowest prices for your stay
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US$72
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Free cancellation until 05/10/22
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US$72
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Free cancellation until 05/10/22
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US$46
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Free cancellation until 08/10/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (611)
Room & Suite (366)
Dining (101)

About

#29 of 176 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value

Promenade Hotel is an excellent choice for travellers visiting Kota Kinabalu, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

While staying at Promenade Hotel, visitors can check out Sabah State Mosque (Masjid Negeri Sabah) (0.6 mi) and I Love KK (0.8 mi), some of Kota Kinabalu's top attractions.

Promenade Hotel offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, 24 hour check-in, and a concierge, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to parking.

When you’re feeling hungry, be sure to check out El Centro and Breeze Beach Club, which are some Mexican restaurants that are popular with locals and out-of-towners alike.

Enjoy your stay in Kota Kinabalu!

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English, Chinese, Malay
786Reviews12Q+A100Room tips
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WorldGlutton wrote a review 9 Sep
Kuala Lumpur, Malaysia20402 contributions582 helpful votes
+1
We were given Rooms 918 & 919 for this stay from 2 Sept 2022 to 4 Sept 2022. The check in and check out at front desk was a breeze, very well done. Room is spacious with seaview, but Housekeeping needs some improvement in checking room defects and cleaning. Table light is not working in Room 918 , shower control knob in Room 919 is faulty. Carpet has stains, stickers still found on the closet wall & one drinking glass is missing for Room 919. Trying to use the safebox but its faulty!! Bathtub a little too high for us to get in, a grab bar by the wall to assist would be great for safety purposes. Room wifi stopped intermittenly every 15 minutes, makes our work online very frustrating. The noises from the corridors could be heard inside our rooms ! Hotel seems full house occupancy as the Cafe for breakfast is very busy with diners, seatings are full and insufficient service staff as empty tables are still dirty and not set up as we were ushered in.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ezeither wrote a review Aug 2022
KL30 contributions67 helpful votes
The bathroom is moldy. I requested to change the shower head because it was too disgusting to shower with it. I was shivering while showering because the water temperature is not warm enough. Thankfully the hotel staff actually solved the issues mentioned. I called the housekeeping, reception, operator from my room at 9.30pm and no one pick up my call so I had to personally go to the reception to make my request. Housekeeper didn't clean the toilet bowl properly and still left off with previous guests' urine stain. The bed linen and pillow case come with some funny smell so I didn't sleep well at night. (now I'm praying hard that they are actually clean) The lights in my room actually flicker. Reminds me of those horror movies. Carpets are not exactly clean and stainless. So I had to live with it. Breakfast place was kind of.... unpleasant. The cafeteria could be better maintained and maybe cleanliness and ventilation is another thing that the hotel should look into. Conclusion: hotel needs to be better maintained.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lawrence L wrote a review Aug 2022
Singapore, Singapore177 contributions98 helpful votes
Maintenance of hotel room aircon urgently required. Temperature setting not functioning. Air con too loud and leaked. Requested for room change. The lounge band music was too loud across the entire hotel lobby and reception areas as the entire area was open. Reception Staff can be more helpful and trained to deal with queries for first time visitors
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lawrence l wrote a review Aug 2022
2 contributions
Hotel room air condition could not be adjusted. Generally hotel amenities amenities are dated and poorly maintained. Breakfast Buffet menu is good but some food trays were not warm enough. The reception staff needs training to be more helpful.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mav-kayz wrote a review Apr 2022
Jakarta, Indonesia263 contributions77 helpful votes
Lighting is seriously dim in the rooms. Pretty dark. Minimal lights in bathrooms. No lights at all in shower tub. Lack of hooks in bathroom to hang towels or clothes. Should look into detailing. Bed and space size reasonable. But even the rooms are poorly litted. Light switches are Not very user friendly . Breakfast is essentially sufficient. Basic spread and acceptable.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Food Missionary wrote a review Feb 2022
Kuala Lumpur, Malaysia89 contributions46 helpful votes
I won't spare too much time reviewing this hotel. My room had cockroaches and a big one on my bed. They literally just use a sheltox spray which leaves an awful smell in the room. Indeed, I had my room changed multiple times but the experience itself at the middle of the night is horrendous. This hotel needs a serious makeover. Till then, I suggest to avoid at all cost! For a bit more, you could get a better hotel on the waterfront row.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
noplanes wrote a review Jan 2022
Penang Island, Malaysia107 contributions57 helpful votes
Stayed here as it was 5mins walk from my client's office. Room was decent - I paid for a sea view room which was a good choice, especially since the small window can be opened for ventilation. Had to change the first room I got as it smelt of cigarette smoke - staff was very good about finding an alternative room. Second room was OK - but not clean. There was hair from a previous guest on the carpeted floor, and a dead cockroach in the bathroom under the sink. Both were still there the next day despite housekeeping having come in to clean (I did not highlight these issues to them, and clearly they did not notice either!). I did not have breakfast although included in the room rate. My colleague who had their breakfast said it was mediocre. Overall decent option if you are there for work and just need something practical. But ask them to clean and re-clean your room!
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Date of stay: January 2022
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Sea views are beautiful but you get traffic noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu
Responded 5 days ago
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu Regards, Hafizan Wong General Manager [Promenade Hotel Kota Kinabalu, SABAH]
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brenda JM wrote a review Nov 2021
29 contributions57 helpful votes
Decent hotel. The room was clean and the towels fluffy. The light switches were a bit confusing but we figured it out eventually. Courteousl staff. The breakfast buffet is basic ...not great. The bar serves a great long island tea but no beer on tap. I would stay there again.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: It was really crowded at the breakfast buffet on Sunday...and not much social distancing was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AfiqM wrote a review Sep 2020
Setiu, Malaysia24 contributions
Superb hotel, affordable price, the room is nice & clean, TV got several channel like HBO/FOX, AC/hot shower working well, toileteries available, breakfast is good, staff is friendly. Free parking for guest available. Hotel very near to waterfront (walking distance), oceanus mall just in front of hotel
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manis Chen wrote a review Aug 2020
Kuala Lumpur, Malaysia387 contributions130 helpful votes
was in kota kinabalu recently and stayed at this hotel for 4 nights. I was assigned to a lower floor yet facing the sea which is across the main road. love the idea of waking up to the sea where some boats docked around. Definitely worth coming back to!
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Date of stay: August 2020
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: upper floor for better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
US$43 - US$57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
promenade hotel kota kinabalu, promenade kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
450
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Frequently Asked Questions about Promenade Hotel Kota Kinabulu
Which popular attractions are close to Promenade Hotel Kota Kinabulu?
Nearby attractions include Weston Wetland Park (0.4 km), Centre Point Sabah (0.4 km), and Kota Kinabalu City Waterfront (0.5 km).
What are some of the property amenities at Promenade Hotel Kota Kinabulu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Promenade Hotel Kota Kinabulu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Promenade Hotel Kota Kinabulu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Promenade Hotel Kota Kinabulu?
Yes, parking is available to guests.
What are some restaurants close to Promenade Hotel Kota Kinabulu?
Conveniently located restaurants include Laundroluxe, Welcome Seafood Restaurant, and Kalamatas Resto Ba'.
Are there opportunities to exercise at Promenade Hotel Kota Kinabulu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Promenade Hotel Kota Kinabulu have airport transportation?
Yes, Promenade Hotel Kota Kinabulu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Promenade Hotel Kota Kinabulu located near the city centre?
Yes, it is 0.7 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Promenade Hotel Kota Kinabulu?
Yes, dry cleaning and laundry service are offered to guests.
Does Promenade Hotel Kota Kinabulu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.