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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,273 Reviews from our TripAdvisor Community

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Showing 1,757: English reviews
Reviewed 2 days ago NEW

We booked for 8 nights and had a wonderful stay. The resort facilities and room were great. Overall great service, relaxing stay and will be back again. The only negative was the lifts. These were being replaced and we had to share the service lift which at times was a bit slow.

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Helpful?
Thank John E
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you a very good and memorable stay experience with us. We noted your comment on the guest lifts were unavailable. We are in the midst of installing new lifts within the resort that is being carried...

Manaus, AM
Reviewed 3 days ago NEWvia mobile

Great hotel! An amazing experience!! I attend to a congress there and had the chance to enjoy a little bit the outstanding services and attractions. Great room, perfect services, amazing pool, perfect view!! Recommended indeed!!

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Helpful?
Thank VSalviati
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear VSalviati, Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you a very good and memorable stay experience with us. Looking forward to welcome you back again on your next trip to Kota Kinabalu! Ps : Stay updated on the resort's latest happenings and...

Joondalup
Reviewed 3 days ago NEWvia mobile

My wife and I stayed at the Magellan for a week on a short holiday visit. We arrived on a Sunday evening and were collected and transferred from the airport by the hotel, no issues there. Check in was easy, all staff throughout our stay were very friendly and polite and willing to help with any requests. Our room (7346)...

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Helpful?
1Thank Mike G
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mike G, Thank you for taking the time to review our property, The Magellan Sutera Resort. We appreciate your positive comment in regards to the airport transfer, check in process, service, bars and restaurant, resort facilities, amenities and location. We truly value the opinions of our guests and do realise that sometimes we may not entirely live up to...

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

I think is abit pricey for staying in sutera harbour resort, but its worth once in awhile if you want to feel a little difference from the usual hotel stay. The breakfast buffet was nice too, many choices to eat. And evening time you can go for a walk for nice seaside view. i've been 3 nights in Sutera Harbour...

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Helpful?
Thank CheeWai54
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CheeWai54, Thank you for posting a review on our TripAdvisor page. We are delighted that you found Sutera Harbour Resort to be a good resort for relaxation during your team-building getaway! Glad that you enjoyed the breakfast buffet and evening stroll along our marina boardwalk that overlooks the South China Sea and its tropical islands nearby. We noted that...

Brunei-Muara District, Brunei Darussalam
Reviewed 6 days ago NEW

Although its abit pricey for one night stay, but its worth once in awhile if you want to feel a little difference from the usual hotel stay. The breakfast buffet was nice too, many choices to eat. And evening time you can go for a walk for nice seaside view.

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Helpful?
Thank luckylsh
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear luckylsh, Thank you for posting a review on our TripAdvisor page. We are delighted that you found Sutera Harbour Resort to be a good place for relaxation! Glad that you enjoyed the breakfast buffet and evening stroll along our marina boardwalk that overlooks the South China Sea and its tropical islands nearby. We noted that you found our room...

Reviewed 1 week ago NEW

I've been 3nights in Sutera Harbour Resort All of staff gave us kindness and happiness. Actually, they provided my request, i requested that i wanna get a room face to rhe ocean view and double bed Five swmming fools was fantastic, i spent almost time at there Thank you guys for giving great memories:)

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Helpful?
Thank Soojeong Y
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Soojeong Y, Thank you for posting a review on our TripAdvisor page. We are delighted that your stay here with us was an awesome trip in your life! Our associates work hard to ensure that the service they provide to each of our valued guests is warm and personalised, so your compliments is certainly an affirmation for them -...

Corowa, Australia
Reviewed 1 week ago NEW

Just had a week at this resort and it was a delight . The hotel offers many activities including Golf on a 27 hole course set on the South China sea . Thehotel marina offers boat trips to nearby islands . There is ten pin bowling movie theatre and great tennis courts . There is.a choice of many restaurants from...

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Helpful?
Thank Stuart D
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Stuart D, Thank you for posting a review on our TripAdvisor page. We are delighted that you found Sutera Harbour Resort to be a complete resort! Indeed, we are a fully integrated 5-star resort with 2 hotel/resort, a marina and golf course. As a guest with cross-signing privileges to 15 restaurants and bars as well as a host of...

Reviewed 1 week ago

Hotel is run down and not worth with the price. The breakfast range was super disappointing with the same serving for 3 days and few varieties. Will never return and will not recommend to friends. Hope the management will consider to refurbish to keep up the good name of the hotel.

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Helpful?
Thank E. Laine L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear E.Laine L, Thank you for taking the time to post a review. It is with great disappointment and regret to read of your unpleasant experience as it has always been our mission to provide each of our esteemed guests with the best possible hospitality and service at Sutera Harbour Resort. We are saddened to hear that not everything in...

Seoul, South Korea
Reviewed 1 week ago

It's my first time to visit Kota Kinabalu. I've stayed at Hyatt, Sutera Harbour Resort and Shangri'a Tanjung aru. My 7 year old daughter told me that Sutera Harbour Resort was best one. I agree with that.

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Helpful?
Thank wanna2go
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear wanna2go, Thank you for taking the time to post a review on our TripAdvisor page. What an honour to have you stay with us on your first visit to Kota Kinabalu! Your 5-star review is very much appreciated and we are glad you had an enjoyable stay experience with us. It is certainly heartwarming to know that you and...

Washington State
Reviewed 1 week ago

Borneo is the world’s third largest island and is home to three different countries…little Brunei and Malaysia to the north, and Indonesia to the south. Kota Kinabalu is the second largest city in Malaysia, Borneo, home to almost 500,000 people. We stayed at this beautiful 5-star resort, Magellan Sutera Resort. Almost 500 suites, all with balconies, soaking tubs, and king-size...

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Helpful?
Thank busconi
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear busconi, Thank you for taking the time to post a 5-star review on our TripAdvisor page! We are glad you had an enjoyable stay with us. It brings us great joy to have like-minded guests like yourself who appreciates our room, facilities, amenities and services. We love your title 'Borneo Beauty' too! The Huffington Post, global online news portal...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $158 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a garden view room which was quiet and had a nice outlook. Expect some rooms facing the pool could get a bit noisy at times.”
 of 5 bubbles johneO6202OP, 5 Dec 2016 | Read review
“Must request a sea view room...morning and sunset really beautiful”
 of 5 bubbles CheeWai54, 1 Dec 2016 | Read review
“Would like to ask for room with balcony next time”
 of 5 bubbles luckylsh, 1 Dec 2016 | Read review
“best view, high floor”
 of 5 bubbles soojeongy764, 30 Nov 2016 | Read review
“rooms are all good with garden or sea views or both”
 of 5 bubbles 301StuartD, 30 Nov 2016 | Read review
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