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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Traveller (2983)
Room & Suite (609)
Pool & Beach (441)
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Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“al fresco”(114 reviews)
“five sails”(54 reviews)
“cafe boleh”(53 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (3,075)
There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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1,044
839
290
113
87
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All reviewsal frescofive sailscafe bolehgolf viewbowling alleysilk gardenspice islandmarina clubshuttle busswimming poolsmall beachnorth borneo railwayevery hourclub roommanukan islandthe south china seabuffet breakfast
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771 - 775 of 2,373 reviews
Reviewed 20 August 2016

First of all, great location and beautiful scenery. My father had booked a suite at Magellan Sutera Harbour and had that confirmed. Upon arrival, the lady at the front desk couldn't make sense of our booking, and didn't not provide us with any reassurance. This...More

Thank Katrina Z
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 2 September 2016

Dear Katrina Z, We truly value the opinions of our customers and we apologise that we did not meet up to your expectations. We assure you that this is not our usual standard as it has always been our mission to provide each of our...More

Reviewed 19 August 2016

We stayed at The Pacific Sutera before and after our hike. The hotel was 5 star luxury, a bit away from the city centre but at $15 local ringgits by taxi to city, well worth its location. We loved their facilities, variety buffet breakfast and...More

Thank Cassie T
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 August 2016

Dear Cassie T, Thank you for your wonderful 5-star review on our TripAdvisor page! We are glad you had an enjoyable stay with us. It always bring us great joy to have like-minded guests like yourself who enjoys our room, amenities, facilities and services at...More

Reviewed 19 August 2016

All staffs are very kind and helpful. 5 wonderful swimming pools make you never boring. many programs at Little magellan(Kidz club). Variety foods in Variety restaurants. However why I didn't give 5-stars? Some of rooms needs repair or renewal. My bath tube got water leaks....More

1  Thank 상기 이
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 August 2016

Dear 상기 이, Thank you for taking the time to post your kind review on our TripAdvisor page. It brings us great joy to know that our resort met your needs. Your positive comments are a great encouragement to our team. You are spot on...More

Reviewed 17 August 2016

Good hotel if you decide to stay in KK. Rooms are clean, but did have a slight wiff of air staleness but nothing to worry about. Great pool area but the beach part is small. Good variety of eateries to be had at the resort...More

Thank Paul P
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 August 2016

Dear Paul P, Thank you for your kind review on our TripAdvisor page. We are glad you had an enjoyable stay with us. Rest assured, your comments in regards to the room have been forwarded to our team for further improvement where necessary. Please be...More

Reviewed 17 August 2016

I stayed mazellan club room about 6 days. I can't check hotel and other room facility and service, in case of club room and service can't rate higher than magellan club service such as kind services of staff, delicous foods especially delivered at happy hour...More

Thank kwanseol
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 August 2016

Dear kwanseol, Thank you for posting a review on our TripAdvisor Page. Glad that you found Sutera Harbour Resort to be 'worth of money' during your stay with us. We appreciate your positive comments for our Magellan Club room, food, service, facilities and ambience. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
US$130 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$130 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (2983)
Room & Suite (609)
Pool & Beach (441)
Dining (154)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
rabymom55
16 May 2018|
AnswerShow all 2 answers
Response from Lorry O | Reviewed this property |
There are but they are the kind attached to the wall where you hold the button on the whole time. Works but takes awhile to dry hair! Maybe more upscale on concierge floor...
0
Votes
CrippleHoney
16 April 2018|
Answer
Response from PerthSquirrel | Reviewed this property |
Hi CrippleHoney- The club rooms at the Magellan are very spacious and have speedy WiFi. Not sure if they have interconnecting rooms though.
0
Votes
Thengle
17 March 2018|
Answer
Response from peterW5426VM | Reviewed this property |
Any room will suit you and your toddlers. They all have pool and ocean views.
0
Votes
Room Tips
"Try the Magellan suite if you can get a good deal."
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"Ocean view suites or views of the golf course all good"
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"Seaview deluxe rooms great - beautiful view of water and gardens"
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"Ask for the best views"
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