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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,412 Reviews from our TripAdvisor Community

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Showing 1,862: English reviews
Cheras,Kuala Lumpur
Reviewed 14 October 2014

Good location and nice view especially for the room which was facing the marina. The facilities especially the swimming pool also good and also suitable for family with child. The outdoor seating at the restaurant also serves good scenery for the patrons.

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Helpful?
Thank Mohamed Faizal B
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mohamed Faizal B, Thank you for sharing a review on TripAdvisor. Our team were glad to read that you enjoyed the Sutera Harbour experience during your stay with us. Indeed, you are spot on to say that Sutera Harbour Resort is suitable for family travel! In fact, we are the perfect destination for any type of vacation, be it...

Tamworth, United Kingdom
Reviewed 13 October 2014

Stayed 7nights at this resort at the Magellan. Our room was very comfortable and the bathroom was particularly nice. We had a balcony overlooking the pool. The choice of food in the restaurants was very good and loads of choice. Yummy desserts! Very friendly staff and everywhere was very clean. We would go back to this hotel and recommend it....

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Helpful?
Thank Joyce147
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Joyce147, Thank you for posting a succinct ‘5-star’ review on TripAdvisor. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our room, facilities, amenities and service at The Magellan Sutera Resort. Glad you took the opportunity to experience a train ride onboard our North Borneo Railway steam locomotive - a must do when...

Kota Kinabalu, Malaysia
Reviewed 13 October 2014

Ahh, Sutera Harbour again for the..3rd or 4th time in my life? Let's get down to business shall we: 1. We booked our room thru phone and since we were big in number (4 families), we requested for rooms near to each other with KING sized bed. The guy on the phone said no problem, so we were OK and...

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Helpful?
4Thank Razorius A
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Razorius A, Thank you for posting a candid and detailed review on TripAdvisor. It is truly heartening to read that you enjoyed your stay at The Pacific Sutera Hotel. While we appreciate your positive comment, we are thankful that you brought to our attention of the issues you have encountered during your stay with us. We sincerely apologise for...

SG
Reviewed 12 October 2014

We were on our honeymoon round Borneo states, staying in Shangri-la, The Empire (when in Brunei) and finally Magellan Sutera Kota Kinabalu. To say the least, the 2 earlier hotels were fantastic and Magellan was a very very disappointing end to our trip. There was nobody to orientate us, the supposed internal shuttle service was beyond lousy! The bus driver...

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Helpful?
5Thank SaavyTravellors
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SaavyTravellors, Thank you for choosing us as your destination resort and for sharing a review on TripAdvisor. We are deeply saddened to read of your unpleasant experience as it has always been our mission to provide each of our esteemed guests with the best possible hospitality and service at Sutera Harbour Resort. We would also like to inform that...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 11 October 2014

Stayed at Magellan Sutera Harbour , room facing the marina. The room is so lovely and comfortable. The view is fantastic. The hotel staff are very friendly and helpful. Breakfast was good and the hotel have quite a number of good restaurants.

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Helpful?
Thank Faridah M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Faridah M, Thank you for sharing such amazing comments and love your title 'Superb hotel'! We are excited to read that you thoroughly enjoyed your experience during your stay with us. Your compliments for our newly refurbished rooms, breakfast buffet spread as well as our services at The Magellan Sutera Resort certainly made us smile! Thank you for choosing...

Shanghai, China
Reviewed 10 October 2014

Drinks and dinner are too expensive. 4 Euro in the supermarket downstairs and 6 euro at the pool. Only 1 movie cannel (we had 3 days rain). The room is old. The hotel was fully booked and we had to wait in line for 10/15 minutes to get a table for breakfast. Not enough sun beds and especially sun umbrella's....

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Helpful?
3Thank Corina M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Corina M, Thank you for posting your review here on TripAdvisor. Your compliments for our amenities, facilities and amenities are very much appreciated. Glad to know that our associates excelled in providing very good service for you during your recent stay with us as they strive to ensure that our guests' stay are made as comfortable and memorable as...

Frankston, Australia
Reviewed 10 October 2014

We really enjoyed our stay at the Pacific Sutera, it was a very relaxing start to our holiday. The staff are very attentive, the rooms were exceptionally clean and the pool was excellent. The views from the rooms are lovely, but we realised how much more enjoyable it would be to have a balcony. We asked if a move to...

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Helpful?
2Thank Denise T
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Denise T, Thank you for that great statement - 'Top Class Service'. We are very glad that you enjoyed your stay with us. Our associates are honored by your compliments about the impeccable service you received throughout your time here, and they are thrilled that they could make the experience special. We noted that you like a room with...

Sydney, Australia
Reviewed 9 October 2014

Beautiful resort. Stayed in a high rise sea view. Well worth the extra money. Includes buffet breakfast where they have a popular omelet station and a roti station which my teenagers loved. Lots of variety and plenty of delicious fresh fruit and juices. Had dinner at the Silk Garden which I recommend. Also had dinner at the Magellan which was...

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Helpful?
Thank angieP050
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear angieP050, Thank you for posting a review about your stay experience at The Pacific Sutera Hotel on TripAdvisor. We are pleased to read that you took the time to explore some of our 15 F&B outlets located throughout the Resort. It always brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy the many offerings...

Velletri, Italy
Reviewed 6 October 2014

respec is the word for this hotel about the style,the courtesy of the staff,the cleaning of the rooms.It's a little too vaste but in a good position.From the hotel there is a quick shuttle bus for the city centre but the restaurant in the hotel is fair.

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Helpful?
Thank francescomortillaro
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear francescomortillaro, It was our great pleasure to welcome you during your recent visit to Sutera Harbour Resort and thank you for taking the time to post your feedback on the site on your return home. We are thrilled that you appreciate our style, amenities and services. Looking forward to welcoming you back soon. Best regards, Gerard Tan Deputy CEO

Perth, Australia
Reviewed 6 October 2014

The fact that I have stayed at The Sutera Harbour Resort eight times is a good indication of how much I enjoy my stays. The resort offers two choices of accommodation. I have tried both but prefer the hotel style Pacific. One advantage of being at the resort is that you can use the facilities and restaurants in any section...

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Helpful?
1Thank mrswills1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear mrswills1, Thank you so much for sharing such fabulous comments on TripAdvisor. We are very pleased to learn that your stay with us and service you received exceeded your expectations. We have shared your kind compliments with our teams, and certainly recognised Nils, Sabri, Salamah and Josdie for being particularly impactful in delivering the Sutera Harbour hospitality. Thank you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $162 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in Marina wing have nice views”
 of 5 bubbles JMac1958, 15 Feb 2017 | Read review
“ask for a room with seaview”
 of 5 bubbles 761iwanl, 15 Feb 2017 | Read review
“best view. nice pool.full of entertainments”
 of 5 bubbles yao718, 13 Feb 2017 | Read review
“Ask for waterfront views and close to pool.”
 of 5 bubbles Greg534, 13 Feb 2017 | Read review
“Easy choice - sea facing on level 4 or 5 well worth the extra cost.”
  • Deluxe seaview room
 of 5 bubbles M1881SHbillb, 13 Feb 2017 | Read review
5 of 5