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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Traveller (2983)
Room & Suite (609)
Pool & Beach (441)
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Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
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AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,073)
There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Traveller rating
1,044
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1,044
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289
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87
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781 - 785 of 2,372 reviews
Reviewed 6 August 2016

Spent a day in KK and stayed at the Pacific Sutera. Pacific is the cheaper out of the two. I believe Magellan is the more prestigious one. However, Pacific was a blast! The ocean view was beautiful. The breakfast was good. Had a massage at...More

Thank Jasmine S
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 12 August 2016

Dear Jasmine S, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room,...More

Reviewed 5 August 2016

Food good, Room service good, People are very kindness and friendly. Specially, the room service was very impressive. The room service foods are very delicious. If you will be Kota Kinabalu, Use this hotel, Sutera Harbour Resort.More

Thank Inkoo K
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 12 August 2016

Dear Inkoo K, Thank you for your review on our TripAdvisor page. We are glad you had an enjoyable stay with us and look forward to welcoming you again soon at our side of paradise, Sutera Harbour Resort! Ps: For the resort's latest happenings and...More

Reviewed 3 August 2016

So far i have checked into this hotel twice. Both are 3 days 2 night official trip. I like the service of the hotel, very warming feel. The staff always smile and help out when you ask them for assistance. Stay at Pacific block you...More

Thank fokkuptong
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 12 August 2016

Dear fokkuptong, Thank you for your review on our TripAdvisor page. We are glad you had an enjoyable stay with us and look forward to welcoming you again soon at our side of paradise, Sutera Harbour Resort! Ps: For the resort's latest happenings and promotions,...More

Reviewed 2 August 2016

Room: alright, but has ants, and a bit gloomy looking Food :Breakfast and Restaurant : could do with a bit more variety, for a 5star hotel Cleanliness : ok Decor : classic looking, definitely not modern entertainment (live band/tv channels): boringMore

Thank Maseeda Y
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 12 August 2016

Dear Maseeda Y, Thank you very much for your valuable feedback on your recent stay with us. However, we do realise that sometimes we may not entirely live up to individual expectations. We are constantly working to upgrade and elevate the guest experience, and we...More

Reviewed 1 August 2016

Industrial scale tourism...stayed at the Magellan Sutera. Requested a twin room but was put into a double room, consequently had to wait for 3 hours for a twin room to be made available. Didn't get off to a good start as this was at the...More

Thank oliverantanen
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 2 August 2016

Dear oliverantanen, Thank you for posting a review on our TripAdvisor Page. Glad that you we are good place to relax in your eyes. We appreciate your positive comments for our room, food, service, facilities and ambience. However, an ok experience is not what we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
US$130 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2983)
Room & Suite (609)
Pool & Beach (441)
Dining (154)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
rabymom55
16 May 2018|
AnswerShow all 2 answers
Response from Lorry O | Reviewed this property |
There are but they are the kind attached to the wall where you hold the button on the whole time. Works but takes awhile to dry hair! Maybe more upscale on concierge floor...
0
Votes
CrippleHoney
16 April 2018|
Answer
Response from PerthSquirrel | Reviewed this property |
Hi CrippleHoney- The club rooms at the Magellan are very spacious and have speedy WiFi. Not sure if they have interconnecting rooms though.
0
Votes
Thengle
17 March 2018|
Answer
Response from peterW5426VM | Reviewed this property |
Any room will suit you and your toddlers. They all have pool and ocean views.
0
Votes
Room Tips
"Try the Magellan suite if you can get a good deal."
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"Ocean view suites or views of the golf course all good"
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"Seaview deluxe rooms great - beautiful view of water and gardens"
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"Ask for the best views"
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