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Hotel Shangri-La Kota Kinabalu

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Traveller (247)
Room & Suite (107)
Dining (25)
Overview
  • Excellent28%
  • Very good42%
  • Average23%
  • Poor5%
  • Terrible2%
Travellers talk about
“bus stop”(5 reviews)
“egg station”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hotel Shangri-La Kota Kinabalu
Special Deal: Save MYR 3 on select meals
Offers from Hotel Shangri-La Kota Kinabalu
Special Deal: Save MYR 3 on select meals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (519)
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369 results
Traveller rating
106
147
81
25
10
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Time of year
LanguageEnglish
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106
147
81
25
10
Show reviews that mention
All reviewssafe deposit boxbus stopegg stationroom servicewalking distanceseafoodclean roomsgaya streetf bbreakfast spreadwater fronttwo nightsfront officecomfortable staylocation is greatbudget hotelhot water
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1 - 5 of 369 reviews
Reviewed 5 days ago

We stayed here for our 30th wedding anniversary and was not disappointed. We took the upgrade package on arrival and was not disappointed. Fantastic service and superb rooms. Th pools were great and right on the beach. Staff were great thrioughout the resort and the...More

Thank Sean H
Hotel's Favourite
Reviewed 2 January 2018

Beautiful facilities. Lovely room. Nice amenities. Shangri-La remains the only chain I know of that provides a hair tie with the amenities. We had a lovely time by the pool, on our balcony, playing chip and putt golf. Very much appreciated that the Shangri-La includes...More

2  Thank QatariTraveler
Reviewed 1 week ago via mobile

We stayed here as part of our organised group trip. The hotel was always clean however we stayed in the same room twice which always smelled of cigarettes. It had all of the amenities needed and was close to the water front. Staff were friendly...More

Thank kay s
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 1 week ago

Dear kay s, Greetings from Kota Kinabalu! Thank you for staying with us recently and taking your time to provide us with your feedback on the hotel. It's very much appreciated and we are glad to know you had an enjoyable stay with us. Do...More

Reviewed 1 week ago

We stayed there 6 nights as family with young children. The hotel is a value for money, super friendly staff, Clean room and spacious, good breakfast. Room: the room space is excellent. clean and have everything except safe deposit box. However there is one at...More

Thank Ayman S
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 1 week ago

Hi Mr Ayman, A very good day to you! Great to have your family and you staying with us. It was a pleasure for us to serve you. Thank you for the wonderfully written kind words above. It's really appreciated by the team. Our sincere...More

Reviewed 2 weeks ago via mobile

We booked d room after seeing the name shangrila but place didnt live upto its name. Room was very small, service not good and staff was unfriendly. The breakfast hardly had anything for vegetarians. Normally it finished before time and was not refilled by staff.More

Thank Darites
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 2 weeks ago

Dear Darites, Thank you for staying with us and we hope you had a good time while in Kota Kinabalu. Your comments for our improvement is very much appreciated. I have taken note of your feedback and I will definitely work with my chef to...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$46 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$46 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (247)
Room & Suite (107)
Dining (25)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Janet B
19 March 2018|
AnswerShow all 4 answers
Response from LadyWinda | Property representative |
Hi there, Yes they have for the both of your question.
0
Votes
Morning s
30 September 2017|
AnswerShow all 8 answers
Response from Metta E | Reviewed this property |
These days no more free airport transfers unless the hotel already included transportation to-and-from the airport. Taxis are pretty cheap as the distance is not too far... Just be sure to agree on the fare before you jump... More
1
Vote
diannefmelbourne
25 March 2017|
Answer
Response from Shangri-La_KK | Property representative |
Dear Dianefmelbourne, Thanks for your inquiry. Yes, our restaurant is just at the ground floor. Other option, outside restaurant is just within walking distance from our hotel. Thanks, Jessica Hotel Shangri-La, Kota... More
1
Vote
Room Tips
"Top floor, 10th excellent view"
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"get a sea view room to see sunset."
Read review
"maybe try to get a room not facing the main road"
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"Rooms on the jungle side are quieter"
Read review
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