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Hotel Shangri-La Kota Kinabalu

490 reviews
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Traveller (229)
Room & Suite (106)
Dining (21)
Overview
  • Excellent27%
  • Very good43%
  • Average23%
  • Poor5%
  • Terrible2%
Travellers talk about
“bus stop”(5 reviews)
“walking distance”(17 reviews)
“room service”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hotel Shangri-La Kota Kinabalu
Announcement: Membership 2018
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Reviews (490)Write a Review
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75
22
10
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97
139
75
22
10
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All reviewsbus stopwalking distanceroom serviceegg stationseafoodclean roomsgaya streetfront officecomfortable stayf blocation is greatbuffet breakfastwater frontroom was largewi fistrategic locationnight market
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1 - 5 of 343 reviews
Reviewed 3 days ago

The hotel is very old with no international power outlets in the rooms The hotel was ok but the room was noisy from the road noise. Location was fair Breakfast was good with the egg station being the highlight Reception was inflexible tried to get...More

Thank Peter T
Hotel's Favourite
Reviewed 2 January 2018

Beautiful facilities. Lovely room. Nice amenities. Shangri-La remains the only chain I know of that provides a hair tie with the amenities. We had a lovely time by the pool, on our balcony, playing chip and putt golf. Very much appreciated that the Shangri-La includes...More

Thank QatariTraveler
Reviewed 5 days ago

we checkin at 8pm and check out a one hour later.. too scary.. hopefully this hotel can do a bit of renovation. the furnishing is too old and if i travel alone, i will not be staying at this hotel.....More

Review collected in partnership with this hotel
Thank miszlulu90
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 4 days ago

Dear miszlulu90, Greetings from Hotel Shangri La KK! Thank you for the feedback provided above. We accepted your comment and sincerely apologize for not meeting expectation. I believe, your feedback on our property might have had a different tone if you had given us the...More

Reviewed 3 weeks ago

My friends and I stayed 1+3 nights here. It is more than value for money. We thoroughly enjoyed our stay. Everyone was so warm and friendly. The hotel maybe old but it is very comfortable, nothing like a good night's sleep after a tiring day...More

Thank chooie2003
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 2 weeks ago

Hi Ms Choo, Greetings from Hotel Shangri-La Kota Kinabalu! Firstly thank you so much for choosing to stay in our hotel. It was a pleasure getting to know all you ladies and becoming friends. Thank you too for the excellent review of our hotel and...More

Reviewed 4 weeks ago via mobile

A well located hotel with lovely clean rooms and knowledgeable obliging staff. When my transfer didn’t collect me from the airport the staff contacted my tour guide and guided me on how to catch a taxi to the hotel. They then directed me to the...More

Thank angela d
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 3 weeks ago

Dear angela d, Greetings from Hotel Shangri-La Kota Kinabalu! Firstly, thank you for staying with us recently and we are happy to know you had a good stay in KK. I am very happy to take note of your good comments on the hotel, especially...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$45 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$45 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (229)
Room & Suite (106)
Dining (21)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Morning s
30 September 2017|
AnswerShow all 8 answers
Response from Metta E | Reviewed this property |
These days no more free airport transfers unless the hotel already included transportation to-and-from the airport. Taxis are pretty cheap as the distance is not too far... Just be sure to agree on the fare before you jump... More
1
Vote
diannefmelbourne
25 March 2017|
Answer
Response from Shangri-La_Downtown | Property representative |
Dear Dianefmelbourne, Thanks for your inquiry. Yes, our restaurant is just at the ground floor. Other option, outside restaurant is just within walking distance from our hotel. Thanks, Jessica Hotel Shangri-La, Kota... More
1
Vote
diannefmelbourne
25 March 2017|
AnswerShow all 8 answers
Response from Krishnan M | Property representative |
Yes, location is central with many cafes, fast food and coffee shops. Famous seafood rest is 5 mins walking distance as well.
1
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Room Tips
"dont take a room adjacent to the road"
Read review
"City View room is a must!"
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"A very value for money hotel at Kota Kinabalu!"
Read review
"Higher floor is recommended"
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