We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Shangri-La Kota Kinabalu

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Hotel Shangri-La Kota Kinabalu
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

376 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Shangri-La Kota Kinabalu
See the most recent reviews
Showing 258: English reviews
London, United Kingdom
Reviewed 3 October 2016

For a big hotel where the standards were high the staff here were very relaxed. I mean that in a good way. The were efficient and friendly but you could tell they were relaxed about it, not that false smile because the supervisor is watching. We genuinely felt very welcome which is a nice change from a lot of 5*...

 Report
Helpful?
Thank underwater_is_best1
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir/ Madam, Thank you for choosing Hotel Shangri-La for your stay here in KK. Hope you had a enjoyed time here. I have taken note of your comments and we will definitely work on our improvement . Thank you once again do contact me if I could be of any assistance to you in the future. Regards Krishnan

Reviewed 29 September 2016 via mobile

Hotel is old but still well maintained with some modern addition. Room was large, bed is comfortable and clean. Breakfast was excellent. Room service food was really cheap. Walking distance to water front and all other attractions. But I rented a car , saga flx for rm120 per day from Mr syukur 0148671997 at the airport. Kundasang is 1.5 drive...

 Report
Helpful?
Thank Jay R
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Jay R, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are pleased to know you had a good stay in KK. Your positive feedback on the hotel especially it's maintenance, cleanliness, spacious rooms and location is very much appreciated. We are glad our breakfast spread was good for you too....

Tawau Division, Malaysia
Reviewed 26 September 2016 via mobile

I stayed frm 23rd till 25th..Ms Winda Supail whom i was contacting via phone greeted us upon arrival...staffs were frendly..deluxe room was good, we had nice view frm the 9thh floor as i read comments frm previous reviews adviced to stay higher floors yes there were no cigarette smell.whther u are in the room or corridoor.. Bfast evn minimal...bt it...

 Report
Helpful?
Thank Kiranjeet kaur B
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Kiranjeet, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay in our hotel recently. We are happy to know you had an enjoyable stay with us. I have taken note of your excellent review on the hotel, it's cleanliness and also on Ms Winda's service. It's very much appreciated. As for the curry,...

Reviewed 26 September 2016 via mobile

Everything was in average rate.... reservation; ok... check in was fast... Room was big... Room cleanliness was ok... check out was so slow... Hotel area was convenient... Car park is provided but by our own risk...

 Report
Helpful?
Thank NickholinN
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear NickholinN, Greetings from Hotel Shangri La Kota Kinabalu! Thank you for staying with us recently and for your very good and constructive comment. I have taken note of it and will work on the areas that we could improve further. Thank you once again and do contact me if I could be of any assistance to you in the...

Reviewed 23 September 2016

We stayed here for 4 nights. Well what can I say here, Location: Quite centralized in town centre, easily accessible except for that small roundabout if you decided to drive on your own. Otherwise walking distance to the Filipino market about 10-15 minutes. Pretty easy to get access to food resuscitation, lots of restaurant, cafe around. From the 'Mamak Stall'...

 Report
Helpful?
Thank fiz S
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Fiz S, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and we are happy to know you had a comfortable stay in our hotel. It feels good to receive your wonderful feedback on our hotel especially the cleanliness, location and good value for money products and services. I have also noted your comment to...

Reviewed 22 September 2016 via mobile

This hotel is at good location and the staffs very polite and very helpful. The room is clean and tidy. 5 minutes walk From hotel there is a good and famous seafood restaurant. I will come back again.

 Report
Helpful?
Thank chee seng l
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Chee Seng, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and taking your valuable time to give us your excellent feedback. I am happy to know that your stay with us was good especially on the cleanliness of our rooms. I am glad we can achieve this on a consistent basis especially when...

Kuala Lumpur, Malaysia
Reviewed 7 September 2016 via mobile

Just reminiscing the good old days when I patronize their grand palace restaurant for Sunday Tim sum.It was the most famous and the best in the 80s.seeing is believing.Rooms are cozy,private and fit for the introvert who despise the prying eyes of the public,therefore it's great for an unobtrusive weekend,or a weekday orientation trip,lol

 Report
Helpful?
Thank 8Jerry88
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear 8Jerry88, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for your wonderful review on this very Historical Hotel. To many of our guests it brings back fond memories of years gone and many of them over a Dim Sum meal. Presently from the hotel, we are happy to do the best for our guests needs and provide simple facilities...

Reviewed 7 September 2016 via mobile

Ageing hotel, but immaculately well kept and clean. toilet were spotless and odorless. fairly big room and good King Bed check in was brisk and hassle free. flatscreen TV With a fair amount of international channels. plenty of food amd convenience store in the area. 1.5km to KK waterfront area.

 Report
Helpful?
1Thank Chan C
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Chan, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for chosing our hotel for your recent stay. We hope you had a wonderful time in KK. I have read your excellent review of our hotel and sincere appreciated your honest opinion. As you have mention, we are an aging hotel however we try to compensate that with other basic...

Melbourne, Australia
Reviewed 29 August 2016

We stayed at this hotel for a total of 6 nights using it as a base to explore KK and surrounds. It is an older hotel in an area further away from the waterfront and sits on a main road. It is within walking distance to the main areas of KK, and to the waterfront if you don't mind the...

 Report
Helpful?
Thank TashaTrots
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear TashaTrots, Greetings from Hotel Shangri-La KK! Thank you very much for the wonderful feedback on your stay with us recently. I am indeed proud to know that our guests are happy with most of the things we do or provide here in our hotel. On areas for improvement, rest assured I will discuss further with my managers and work...

Reviewed 21 August 2016 via mobile

Been staying here many times. Yes it is an old Hotel but the location is superb. The noise came from main road is something the hotel cant really avoid. The Cafe is serving great selections and affordable price. The staff at reception although look not so helping but they trying their best to accommodate our request. The room service and...

 Report
Helpful?
Thank SantikeyMarket
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear SantikeyMarket Greetings from Kota Kinabalu! Firstly thank you for being a loyal guest of Hotel Shangri-La Kota Kinabalu, it's very much appreciate. I am very happy to take note of your very honest observation and positive feedback on the property. Comments such as this is what motivates us to perform better and also seek for further improvement. Thank you...

220 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (202)
Viewed
Hotel & Grounds (32)
Viewed
Pool/Beach Area (4)
Viewed
Dining (9)
Viewed
Room/Suite (36)
Viewed
View from Room (9)
Viewed
Bathroom (30)
Viewed
Other (82)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Dining (4)
Viewed
Room/Suite (2)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kota Kinabalu hotels
1.0 km away
Hotel Eden54
Hotel Eden54
#2 of 89 in Kota Kinabalu
1,100 reviews
2.2 km away
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
0.6 km away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#5 of 89 in Kota Kinabalu
1,904 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Hotel Sixty3
Hotel Sixty3
#1 of 89 in Kota Kinabalu
552 reviews
0.3 km away
Dreamtel Kota Kinabalu
Dreamtel Kota Kinabalu
#10 of 89 in Kota Kinabalu
367 reviews
0.8 km away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#4 of 89 in Kota Kinabalu
1,199 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 

Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $47 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Asiatravel.com Holdings, TripOnline SA, Priceline, Hotels.com, HotelTravel.com, Agoda, ACCOR, Travelocity and Odigeo so you can book your Hotel Shangri-La Kota Kinabalu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah
Hotel Style:
#5 Best Value Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Kota Kinabalu staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Hotel Shangri-La Kota Kinabalu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoide front rooms as traffic noise is high and check a/c”
 of 5 bubbles Underground_boy, 27 Oct 2016 | Read review
“Ask for a room facing the hill. Go for a higher floor as I believe floors 2-6 are or were smoking floors. Floor 8 was fine.”
 of 5 bubbles 331daryls, 10 Aug 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Marwee3, 8 Aug 2016 | Read review
“Family Rooms very good”
 of 5 bubbles davaoestate, 21 Jul 2016 | Read review
“The hotel advertised that you'll bet better rates booking directly with them.”
 of 5 bubbles SimonS647, 4 Jul 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay