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Hotel Shangri-La Kota Kinabalu

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Hotel Shangri-La Kota Kinabalu
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395 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Kuala Lumpur, Malaysia
Reviewed 4 October 2015

The hotel location is great walking distance to shops Malls and waterfront . The rooms were great the restaurant breakfast choice was great too close to airport as well . Housekeeping does a great job ! The front office staff very helpful too

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Helpful?
Thank Vimala2201
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Vimala, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and we are happy to know that you had an enjoyable stay in KK. Your positive comment on our hotel and services in general is very much appreciated. I will definitely relay your good feedback to our associates which I am sure will further...

Johor Bahru, Malaysia
Reviewed 28 September 2015

Room is comfortable with WiFi excess 24/7.Hotel is in a great location where you can have excess to most part of K.K town with shopping malls a walking distance.Staffs are prompt and cheerful with the General Manager himself there early to ensure the operations is running smoothly for the day and talking to guests to get feed backs for improvements.BFast...

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Helpful?
Thank kunalan k
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Kunalan, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and am happy to know you an enjoyable stay in KK overall. I have read your feedback on the hotel, location and the service we provide and am pleased to know that you have rated us well. Feedback such as yours will definitely spur us...

Odense, Denmark
Reviewed 23 September 2015

Nice average hotel, with a friendly and helpful staff. It is situated in the city center. The lobby and breakfast area are nice and clean. Breakfast is very traditional, and a supplement of European/American breakfast would be welcomed.

Review collected in partnership with this hotel
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Helpful?
1Thank Widex
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Widex, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and happy to know you had a good stay in KK overall. I have noted your feedback on the hotel and its service in general. We are pleased to know that you have rated us well. As for the breakfast recommendation, I assure you that...

Sydney, Australia
Reviewed 23 September 2015

Love it! Surprisingly it was old hotel but fantastically managed. Excellent service! The receptionist is superb astonishing service delivery. I'd ask for extra mineral water and its cost me nothing but the delivery is awesome. I will recommend this hotel to all my friend and relative. I have a wonderful stay. Thank you and defiantly I will come back. A...

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Helpful?
Thank RonMale
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Ron, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know that you had an enjoyable stay.. Your positive feedback on our hotel and services in general is very much appreciated. I will definitely relay your good comment to our associates to further motivate the team to do even better....

Dublin, Ireland
Reviewed 22 September 2015

The place looks nice and I'm pretty sure it's one of Kota Kinabalu's better hotels but its not quite great. By that I mean it's nearly there on nearly everything. A jack of all trades master of none. The room we stayed in was really comfortable, the bed was amazing (huge and comfortable), good black out curtains BUT the bathroom...

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Helpful?
Thank PeadarC80
Seremban, Malaysia
Reviewed 17 September 2015

I had the opportunity to stay 5 days in the hotel. Overall I would say it was pleasurable. The rooms were spacious, clean and the hotel staff made sure that the bed was made and bathroom cleaned daily. The front desk staffs were very friendly and helpful when requiring information. Although the breakfast was tasty, a wider spread would have...

Review collected in partnership with this hotel
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Helpful?
Thank krsna04
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Krsna04, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and happy to know you an enjoyable stay in KK overall. I have read your feedback on the hotel, location and its services and am pleased to note that you have rated us well on all the above. As for the breakfast recommendation, I assure...

Munich, Germany
Reviewed 9 September 2015

We spent 4 nights (1+1+2 days) in the Shangri-La and we really felt very welcome in this centrally located hotel. The stay there was very comfortable and an absolutely good value for money. The first impression was the very clean and modern lobby and friendly staff awaiting us. Then it turned out to be much more. The spacy and absolutely...

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Helpful?
2Thank Lissy L
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Lissy, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and am glad to have met you personally. I am pleased to see your positive feedback, especially on our F&B, rooms and services. I will definitely pass on your feedback to my team that works so hard daily to achieve such positive news. I...

Kajang, Malaysia
Reviewed 6 September 2015

I stayed 4 nights in this hotel recently. The room is on the eight floor, big, clean and comfortable. The staff is friendly. The Wifi is quite strong. There are many Chinese and Muslim food stalls and shops across the busy main road. Good location and reasonably priced.

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Helpful?
Thank SimonKajang
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Simon, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and we are happy to note that you had a good stay in KK. Your positive observation on the hotel and services is very much appreciated and it will definitely motivate us to work even harder to improve further. Thank you again and do...

Melbourne, Australia
Reviewed 29 August 2015

Our 5 day experience was fantastic. The attentiveness of the staff was faultless. They were all extremely friendly and wanting to help make our stay as pleasurable as possible. We required gluten free food during our stay and special thanks go to Elroy, Senior Sous Chef, for providing many delicious gluten free meals. Our room, the Maliau Suite, on 2nd...

Review collected in partnership with this hotel
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Helpful?
Thank W2045HZdavid
Reviewed 28 August 2015 via mobile

Location is not too far from water front, easy access to the philipines market and Sunday morning market. Hotel is kind of old but classic and clean. Very attentive staff. The only hotel in the town comes with 3 beds in one room and with fair room rate!

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Helpful?
Thank Heidi 静
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Heidi, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and happy to know you had a good stay in KK overall. I am pleased to see your positive feedback, especially on cleanliness as we take great pride in providing clean and comfortable rooms for our guests. I will definitely relay your excellent feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 

Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $55 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Kota Kinabalu staff and other travellers.
10 questions
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Questions? Get answers from Hotel Shangri-La Kota Kinabalu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back room on higher floors”
 of 5 bubbles briane962, 10 Jan 2017 | Read review
“Avoide front rooms as traffic noise is high and check a/c”
 of 5 bubbles Underground_boy, 27 Oct 2016 | Read review
“Ask for a room facing the hill. Go for a higher floor as I believe floors 2-6 are or were smoking floors. Floor 8 was fine.”
 of 5 bubbles 331daryls, 10 Aug 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Marwee3, 8 Aug 2016 | Read review
“Family Rooms very good”
 of 5 bubbles davaoestate, 21 Jul 2016 | Read review
5 of 5