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Pullman Kuching

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Pullman Kuching
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1,827 Reviews from our TripAdvisor Community

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Showing 1,617: English reviews
Adelaide, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2014

After a last minute change in our distination (was booked for Phuket and changed due to civil unrest).. I booked this hotel without too much investigation. I was pleasantly surprised. A lovely hotel, friendly staff and central to most things. The bed....OMG...i wanted to bring it home. We stayed about 4 nights... would definately recommend this hotel. Breakfast was lovely,... More 

Helpful?
Thank thomasco2014
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear thomasco2014, Thank you very much for your kind review on Tripadvisor and we are so glad to hear that you enjoyed your stay with us at Pullman Kuching. At Pullman, we strive hard to ensure our guests have a memorable stay with us and we try our very best to improve our service delivery so that we would not... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014

I am really disappointed with the front counter poor service. Since my last stay for 2 nights on 3rd January, 2014 to 5th January, 2014 and recent stay for 1 night on 12th July, 2014, I've found that there was nobody maned at the priority counter for members of Le Club Accorhotels and even worst still the duty manager was... More 

Helpful?
Thank peterting1954
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mr Peter Ting, We sincerely appreciate you taking the time to give us your feedback on Tripadvisor on your previous experience staying with us at Pullman Kuching. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We have taken notice of your comments concerning the short of manning at... More 

Singapore, Singapore
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 July 2014

Hotel has a nice lobby, grand and nice. The room is spacious with most of the amenities. Buffet breakfast has a good spread, egg station, local food, cereals, noddle station etc. There is a very small mall (2 floors only) below the hotel, nothing much to buy but there are some restaurants for a meal. Service was average though. The... More 

Helpful?
1 Thank Agnes_Tan12
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Ms Agnes Tan, I would like to start by thanking you for taking the time to write a review of Pullman Kuching on Tripadvisor. We are glad that you enjoyed your stay with us at Pullman Kuching. Your comments inspire us to strive harder in servicing our clients. Please accept my sincerest apology on falling short in servicing the... More 

malaysia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 July 2014 via mobile

Front desk was friendly and helpful. Room was average, shower head did not work well. I have gotten a non smoking floor but the toilet smelt of cigarette smoke every day after I returned from meeting. Check out was smooth.

Helpful?
Thank hallothere
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear hellothere, We sincerely appreciate you taking the time to review Pullman Kuching on Tripadvisor and your feedback is very improtant to us. I would like to investigate into your feedback concerning to the defected shower head and having the room with heavy smell of cigarette. Would you kind enough to email to me personally on the details of your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014 via mobile

First time i come to kuching and i choose pullman hotel to stay. But when i arrived at this hotel no bellman to assist me and the front office staff is rude,no smile at all. I hope the management must improve the service. The room is very nice and clean,i love the city view..

Helpful?
1 Thank EB J
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear EB J, Thank you for your review on Tripadvisor and please accept my sincerest apologies on your previous experience staying with us at Pullman Kuching. We have taken notice on your concerns about the lack of Bellman around lobby area to assist with guests luggages and the attitude of our Front Office Staff. I will highlight this matter to... More 

Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 July 2014 via mobile

We got an deluxe room as recommended by other on TA and we were glad we did. The room was huge with a spectacular view up on the 13th floor. The bathroom was also large with a generous shower and separate bath taking in views of the river. The wifi was a little slow at times and the pool isn't... More 

Helpful?
3 Thank Mmsie
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mmsie, May I begin by thanking you for your review on Tripadvisor and I am glad that you enjoyed your stay with us here at Pullman Kuching. We are most concerned with the satisfaction of our guests and your feedback is of great value to us in maintaining and to improve our services towards all our guests. Please accept... More 

Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 July 2014 via mobile

The rooms are spacious and clean, but the beds were very hard. The location was also great, central to eating, shopping and the waterfront. However, the service we received here is the worst we have received at any hotel and we have travelled throughout Europe, Asia and Australia extensively. The staff were very unfriendly and not very helpful. We had... More 

Helpful?
4 Thank Gabro58
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Gabro58, May I begin by thanking you for your review on Tripadvisor for your visit to Pullman Kuching recently, and may I extend my sincerest apology for your the unpleasant experience during your stay. I would bring up this matter to all our Head of Departments in order to rectify all the issues that you encountered during your stay... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014 via mobile

Good hotel, central. Rooms were ok, bright and spacious, bathroom was good and TV choice. The hotel breakfast was quite limited in terms of choice available, the swimming facilities were poor and dated it needs up grading as it really needs it. We probably wouldn't stay there again. Staff not really on the ball, problems checking in as credit card... More 

Helpful?
3 Thank Thewebb2014
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Thewebb2014, Thank you for your review concerning your stay at Pullman Kuching recently. Your feedback is very much appreciated and we have taken notice of the shortfall that you have encountered during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you could kindly find the time... More 

Singapore
Level Contributor
99 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 July 2014 via mobile

Stayed for 1 night. Arrived late and was checked in smoothly. Would suggest a high floor so a get a good view of the city. The bathroom is spacious and comfortable king size bed. Near to shopping mall if you want to do some shopping and also the good seafood in Top Spot.

Helpful?
Thank Poh Chang C
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Poh Chang C, Thank you so much for your positive review on your previous stay at Pullman Kuching. It is through feedback such as yours that we are able to maintain the quality of our service to our guests. We would love to have the pleasure of seeing you as a regular guest at Pullman Kuching and we really... More 

Kuala Lumpur, Malaysia
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 4 July 2014

After a rather bad experience during our stay in June 2013, the then GM Mr. Eric Tan sent us an email to apologize and request that we drop him a mail on our next visit to Kuching so that he will be able to personally make arrangements for us and let us experience the true Pullman Service culture. Hence, we... More 

Helpful?
3 Thank TravelLeg
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear jumpingjackmah, May i begin by thanking you you for your review on Tripadvisor on your previous stay at Pullman Kuching and please accept my sincerest apologies on the shortfall that you and your family encountered during your stay. Your comments inspire us to strive harder in servicing our guests and please rest assured that we are taking the appropriate... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 

Additional Information about Pullman Kuching

Address: No. 1A, Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $64 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Kuching 4.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak
Hotel Style:
#1 Spa Hotel in Kuching
#3 Business Hotel in Kuching
#3 Family Hotel in Kuching
#4 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuching staff and other travellers.
6 questions
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Questions? Get answers from Pullman Kuching staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor should be quieter”
 of 5 bubbles steven888Malaysia, 6 Nov 2016 | Read review
“Ask for river view rooms”
 of 5 bubbles BudiMohdYunus, 22 Oct 2016 | Read review
“Rooms has good view”
  • view from room
 of 5 bubbles BalanRamakrishnan, 10 Sep 2016 | Read review
“Nice interior room design.”
 of 5 bubbles Jetfly101, 8 Sep 2016 | Read review
“East facing rooms are over the night market on Sunday nights, but west facing rooms look over a construction site currently.”
 of 5 bubbles Kowloonie, 8 Sep 2016 | Read review
5 of 5
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