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Pullman Kuching

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Pullman Kuching
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1,832 Reviews from our TripAdvisor Community

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Showing 1,622: English reviews
Reviewed 11 July 2014 via mobile

We got an deluxe room as recommended by other on TA and we were glad we did. The room was huge with a spectacular view up on the 13th floor. The bathroom was also large with a generous shower and separate bath taking in views of the river. The wifi was a little slow at times and the pool isn't...

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Helpful?
3Thank Mmsie
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mmsie, May I begin by thanking you for your review on Tripadvisor and I am glad that you enjoyed your stay with us here at Pullman Kuching. We are most concerned with the satisfaction of our guests and your feedback is of great value to us in maintaining and to improve our services towards all our guests. Please accept...

Reviewed 9 July 2014 via mobile

The rooms are spacious and clean, but the beds were very hard. The location was also great, central to eating, shopping and the waterfront. However, the service we received here is the worst we have received at any hotel and we have travelled throughout Europe, Asia and Australia extensively. The staff were very unfriendly and not very helpful. We had...

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4Thank Gabro58
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Gabro58, May I begin by thanking you for your review on Tripadvisor for your visit to Pullman Kuching recently, and may I extend my sincerest apology for your the unpleasant experience during your stay. I would bring up this matter to all our Head of Departments in order to rectify all the issues that you encountered during your stay...

London, United Kingdom
Reviewed 7 July 2014

Good hotel, central. Rooms were ok, bright and spacious, bathroom was good and TV choice. The hotel breakfast was quite limited in terms of choice available, the swimming facilities were poor and dated it needs up grading as it really needs it. We probably wouldn't stay there again. Staff not really on the ball, problems checking in as credit card...

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3Thank Thewebb2014
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Thewebb2014, Thank you for your review concerning your stay at Pullman Kuching recently. Your feedback is very much appreciated and we have taken notice of the shortfall that you have encountered during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you could kindly find the time...

Singapore
Reviewed 5 July 2014 via mobile

Stayed for 1 night. Arrived late and was checked in smoothly. Would suggest a high floor so a get a good view of the city. The bathroom is spacious and comfortable king size bed. Near to shopping mall if you want to do some shopping and also the good seafood in Top Spot.

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Thank Poh Chang C
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Poh Chang C, Thank you so much for your positive review on your previous stay at Pullman Kuching. It is through feedback such as yours that we are able to maintain the quality of our service to our guests. We would love to have the pleasure of seeing you as a regular guest at Pullman Kuching and we really...

Kuala Lumpur, Malaysia
Reviewed 4 July 2014

After a rather bad experience during our stay in June 2013, the then GM Mr. Eric Tan sent us an email to apologize and request that we drop him a mail on our next visit to Kuching so that he will be able to personally make arrangements for us and let us experience the true Pullman Service culture. Hence, we...

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3Thank TravelLeg
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear jumpingjackmah, May i begin by thanking you you for your review on Tripadvisor on your previous stay at Pullman Kuching and please accept my sincerest apologies on the shortfall that you and your family encountered during your stay. Your comments inspire us to strive harder in servicing our guests and please rest assured that we are taking the appropriate...

melbourne
Reviewed 1 July 2014

Sitting proudly above its competition on a hill overlooking Kuching and the Sungai Santubong, with a shopping mall below, and only a short stroll down the hill to the river, the Pullman Kuching is a first class hotel. The rooms are large and well fitted. The gym is large and well stocked and outside pool is of generous dimensions. The...

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Thank jarthurMelbourne
PullmanKuching, General Manager at Pullman Kuching, responded to this review

Dear Mr jarthurMelbourne, Thank you so much for your very kind feedback from your stay with us at Pullman Kuching. It is such a pleasure to receive such positive feedback to our friendly and helpful service staff. We cherish and honour all feedbacks from our guests as a way to further improve our service standards for all our guests. We...

Singapore
Reviewed 30 June 2014

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1Thank Pangmh57
PullmanKuching, Manager at Pullman Kuching, responded to this review

Kuala Lumpur, Malaysia
Reviewed 30 June 2014

The hotel is is small to medium in size with a rather small but functional pool. The rooms and bathrooms are pretty large but not much thought has been put into its decor leaving guest rooms to look rather empty. As with everything else in Sarawak, the hotel and its rooms are clean, the service is efficient and friendly. I...

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1Thank ziKiQ
PullmanKuching, General Manager at Pullman Kuching, responded to this review

Dear ziKiQoTu, Thank you so much on your comments about Pullman Kuching, and rest assure your comments is highly important to us. My sincere aplogies if your stay with us did not meet your expectation. We shall look into improving our bedroom decoration as well as the bathroom decoration to make our rooms more lively. We would also look into...

Taipei, Taiwan
Reviewed 29 June 2014

Stayed again. This time was worse. Hotel is very run down, see pics. It needs paint and some general maintenance. Housekeeping is pretty sad. My toiletries were definitely not new as they were only half full. Housekeeping also left a plate with remnants of the cookies they gave me as a welcome gift. As a result, I had ants all...

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2Thank jchanlifat
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mr jchanlifat, On behalf of Pullman Kuching, please accept my deepest apologies on your unpleasant stay with us previously. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We would like to ask for your kind consideration to inform us in detail on your experience...

Reviewed 28 June 2014 via mobile

Modern, Clean, comfy bed and Nice hotel. Staff can speak and understand well in English. Good security system. Nice breakfast and Dim sum is nice too, reasonable price. Highly recommended! Will stay at Pullman again.

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Thank Ivy T
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear IvyT, Thank you for the great review for Pullman Kuching. We strive hard to ensure that every guests is treated with 5-star treatment, and I am glad to see that those efforts pay off on your last visit. Please do let me know if you have plans to stay at Pullman Kuching on your next visit to Kuching, Sarawak....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 

Additional Information about Pullman Kuching

Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $64 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Kuching 4.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak
Hotel Style:
#1 Spa Hotel in Kuching
#3 Family Hotel in Kuching
#3 Business Hotel in Kuching
#4 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuching staff and other travellers.
6 questions
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Questions? Get answers from Pullman Kuching staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor should be quieter”
 of 5 bubbles steven888Malaysia, 6 Nov 2016 | Read review
“Ask for river view rooms”
 of 5 bubbles BudiMohdYunus, 22 Oct 2016 | Read review
“Rooms has good view”
  • view from room
 of 5 bubbles BalanRamakrishnan, 10 Sep 2016 | Read review
“Nice interior room design.”
 of 5 bubbles Jetfly101, 8 Sep 2016 | Read review
“East facing rooms are over the night market on Sunday nights, but west facing rooms look over a construction site currently.”
 of 5 bubbles Kowloonie, 8 Sep 2016 | Read review
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