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Pullman Kuching

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Pullman Kuching
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1,886 Reviews from our TripAdvisor Community

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Showing 1,671: English reviews
Kuching, Malaysia
Reviewed 25 June 2014

The room that I got wasn't very good, but I didn't know this at time of check-in, as I only entered the room much later that night. I went down to Reception to inquire whether the hotel was full, resulting in getting what I got. Upon hearing my dissatisfaction, Lester from the Front Office immediately changed my room to a...

Review collected in partnership with Accorhotels.com
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Helpful?
3Thank Mohd Ivan H
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mohd Ivan H, Thank you for feedback. I have had a quick look into your reservation, and it must have been that the occupancy was very high due to the Rainforest Festival, which only made twin bedded rooms available through our online booking platform. However I am glad that Lester was able to reloacte you into a king bedded...

Reviewed 25 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jack T
PullmanKuching, Manager at Pullman Kuching, responded to this review

Singapore
Reviewed 24 June 2014

Stayed for 2 nights in May 2014. Breakfast selection is great, room-wise is not bad as well. Only grouch we have are the keycards that cannot be recognized by the hotel lifts - tried all the four lifts repeatedly to even head up to the room.

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Helpful?
Thank TakoTako
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear TakoTako, Thank you for your feedback. We are currently looking urgently into this matter, and trying to ascertain with the external parties involved if it is a card reader issue, card programmer, or actual card issue. We are hoping to get to the bottom of this in the shortest period of time possible to avoid further complaints like these....

Palm Springs, California
Reviewed 24 June 2014

Great location and comfortable rooms, spacious, a few decent English channels on tv. Roomy bathrooms, but the lamps had very dim bulbs in them, difficult for reading, and the overhead reading light did not work. Good price and amazing view for me as I was on the 15th floor (but was not west facing for the amazing sunsets of Kuching!)....

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Helpful?
1Thank Arunachalam10
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Arunachalam10, Thank you on your positive comments, with the exception of quality of pastry products served at Cafe Chat at the lobby level. We will definitely look into that matter, as well as the serving of decaf coffee and tea selection during breakfast at our Puzzle Restaurant. We appreciate your comments and we strive to improve our service for...

Kuala Lumpur, Malaysia
Reviewed 24 June 2014

Both my husband and I stayed at the Pullman for 3 nights recently. Honest to God, it wasn't our first choice, but I am glad that we made the decision to stay at Pullman. We got in from KL rather late, and we were extremely tired.. thankfully for Khaleed of Front Office who greeted us with much warmth and smiles,...

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Helpful?
Thank mazayu70
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear mazayu70, Thank you so much on your wonderful and possitive comments during your stay with us at Pullman Kuching. You have difinitely made the best choice of staying with us at Pullman Kuching. We have passed along the praises and possitve comments towards our Front Office and Food and Beverage associates. We hope you would choose Pullman Kuching on...

Reviewed 22 June 2014 via mobile

Stayed for 4 days 3 nights with my husband and 4 month old son. I had an international conference at the hotel. We requested for a specific time for housekeeping to go around my son's sleeping time. We gave then ample time to clean because we were either out for lunch or by the pool. Three times they didn't show...

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Helpful?
Thank Suganthy S
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Suganthy S, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I sincerely apolgise that your experience did not meet your expectations. I will investigate and find out from the front office and restaurant regarding your feedback, in order to prevent occurances like this in the future. At Pullman, we strive to...

Kuala Lumpur, Malaysia
Reviewed 21 June 2014 via mobile

Is it a good idea to choose any stay based on its sisters' reputation? Well, not when it's Kuching Pullman. Room ok, but could do with better toiletries. Lobby was huge, but for what? only for a good first impression... Front office service was poor; hardly a smile from anyone from behind the counter! Hello ... this is supposed to...

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Helpful?
Thank Zid A
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Zid A, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I sincerely apolgise that your experience did not meet your expectations. I will investigate and find out from the front office and housekeeping departments regarding your feedback. I am pleased that you did find the breakfast spread to your liking. At...

Vancouver, Canada
Reviewed 20 June 2014

Of our seven days in Sarawak, the one night we spent in this hotel was our worst. Although it's beautiful inside, the service at the front desk was lacking. Nobody would take responsibility for the problems we faced (such as dried pee on the toilet seat upon check-in, which left us concerned about unseen dirt or the fact that we...

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Helpful?
Thank Jason R
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Esther_Lai: Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will investigate and find out from both the front office, housekeeping and food & beverage departments what went wrong, and instill the...

Kuala Lumpur, Malaysia
Reviewed 19 June 2014

Location is great, I have stayed in many hotels in Kuching and none of which have met my expectation accept one hotel that I'm proud to say "Pullman - Kuching" The people here are friendly, caring and the service I must say its excellent. Everyone here serve with a smile from the bell boy to the General Manager and that...

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Helpful?
Thank eliana292014
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear eliana292014, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I...

Kuala Lumpur, Malaysia
Reviewed 16 June 2014

Location is good. Room is so so, its really a 3 star hotel. NO tissues in toilet, ammenities are sub standard. The staff service is very disappoiniting. They are undertrained, from the bell boys who does not know his direction (mind you, am talking about 200 meters radius from the hotel). The concierge service attitude is simply" ignorant". Its football...

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Helpful?
2Thank Esther_Lai
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Ms Esther_Lai, Thank you for your comments on your previous stay with us at Pullman Kuching. Please accept my sincere apologies on the shortcomings that you encountered during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 

Additional Information about Pullman Kuching

Address: No. 1A, Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $64 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Kuching 4.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak
Hotel Style:
#1 Spa Hotel in Kuching
#3 Family Hotel in Kuching
#3 Business Hotel in Kuching
#4 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuching staff and other travellers.
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Questions? Get answers from Pullman Kuching staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Rejang River which is lovely at sunset..”
 of 5 bubbles alfredc466, 16 Feb 2017 | Read review
“Go for an upper floor for the views”
 of 5 bubbles Professional-Pilgrim, 5 Feb 2017 | Read review
“Sarawak is a lot better value than KL so it was possible to book the exec lounge which was very good value.”
 of 5 bubbles brianrobertn, 20 Jan 2017 | Read review
“bad smell on 16th floor. Ask room not close to the elevators, it gives a lot of noise at night.”
 of 5 bubbles travelingwithtw0kids, 6 Jan 2017 | Read review
“Buy Deluxe Room. View facing Mount Santubung”
 of 5 bubbles dzulld, 5 Jan 2017 | Read review
5 of 5