We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sunway Resort Hotel & Spa

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
Panoramas (23)
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,729 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,545: English reviews
Start your review of Sunway Resort Hotel & Spa
 Click to rate
Reviewed yesterday NEWvia mobile

Friendly people. Specially this guy name Casey from Concierge is a real nice person. Next to the best mall, Pyramid Mall got every good quality stuff. Nice view to the lagoon. Nice and fun theme park.

 Report
Helpful?
Thank togarman
Jurien Bay, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017

We went as a family of 3 to this hotel from 19-23 January this year and it was excellent. The beds are super comfy and we stayed in a suite which was enormous. There was a beautiful marble bathroom that was huge and the toiletries smelt amazing. Staying in a suite you are entitled to 3 pieces of laundry washed...

 Report
Helpful?
1Thank NevilleMavis
About Hotel's Favourite Review
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear NevilleMavis, We are honoured to have you stay in our hotel. Thank you so much for your delightful review! We are happy to hear that you had a positive experience staying with us! Also, please be ensured that your recommendations and concerns will be taken into careful consideration and we will definitely look into them. Thank you so much...

Singapore
Reviewed yesterday NEW

Check-in counter with unfriendly face and not much explanation given like where to get the breakfast, how to get internet, not even mentioned that we got a welcome drink. Only realise during the check out. Room table was old, all the power plug unusable on the table. Only given 2 water bottle although they know i am check in with...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Steve O
Reviewed 3 days ago NEWvia mobile

Spent another week at the resort and it didn't disappoint. An annual pilgrimage, this was probably our 10th stay here as a family of 4. We have been happily returning yearly and please to recommend this place to all. This year we decided on clubrooms and were in connecting rooms 2008 & 2006. Talk about great rooms on the 20th...

 Report
Helpful?
Thank Carey M
Management response:

Dear Carey M Thank you for your recent stay with us and for taking time in providing us with valuable feedback. We’re glad to hear your stay in our club rooms were able to deliver the services and conveniences to you and your family. We pride ourselves in extending all our guests with warm and genuine hospitality. We hope to...

Tianjin, China
Reviewed 4 days ago NEW

Breakfast is good and many choices. Shuttle bus for the first day is late, other days are ok, it's great that my phone is left on the bus and well kept for me.hotel reservation is not a pleasant experience, I sent email to book followed by email, I was told that it will be answered but it's not until I...

Review collected in partnership with this hotel
 Report
Helpful?
Thank zlh2017
Management response:

Dear zlh2017 Thank you for your recent stay with us and valuable feedback. We have taken note of the delay in the shuttle service and turnaround with reservation’s response. We would appreciate if you could drop us an email at mtguestrelations@sunwayhotels.com for more details and to be able connect with you personally to understand the situation in depth. Thank you...

Perth, Australia
Reviewed 5 days ago NEWvia mobile

We stayed in an executive Suite which was spacious and roomy enough for 3 young kids with a rollaway and cot. The room is quite modern and clean, and has everything you expect from a 5 star hotel. The one thing I didn't like was there was no where to hang our wet bathers up! Suite benefits included 3 items...

 Report
Helpful?
Thank Travellin_w_kids
Management response:

Dear Travellin_w_kids Thank you for your recent stay with us. We apologise for the inconvenience caused due to the issues you and your family encountered with the room and the service delays. We have also taken note of your suggestions and alerted our teams accordingly. We hope to welcome you back to Sunway City in the very near future. Thank...

South Perth, Australia
Reviewed 5 days ago NEWvia mobile

This hotel sure has the wow factor when you arrive. Room spacious but needed little updating and maintenance. Breakfast is huge!!! Stunning dining room. Location great attached to large shopping centre. Not in heart of K L but easy get taxi other places.

 Report
Helpful?
Thank tans46
Management response:

Dear tans46 Thank you for your review and recent stay with us. We are pleased to hear you enjoyed the facilities in Sunway City. Our chefs pride themselves in serving an extensive breakfast choices and quality at The Resort Cafe. We will definitely take note of the suggestions on the room's maintenance. We will alert our team about this. We...

Penang Island, Malaysia
Reviewed 6 days ago NEW

Water leaking from rain shower head in the bathroom. Amenities were not refill correctly by housekeeping. Called housekeeping at 7pm, no answer. Called duty manager at 7pm to ask for coffee since housekeeping did not refill on 17/4 and 18/4. First person said will ask housekeeping deliver but after waited 30mins, it's still not delivered. Called again second time. Most...

 Report
Helpful?
Thank csengchoon
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear csengchoon, Thank you for your review. We are deeply sorry for the unintentional inconvenience we have caused you and we would like to apologize for the unpleasant experience you have had with us during your stay here. However, please rest assure that we have taken your comment into good consideration and we thank you for leaving your thoughts with...

Dar es Salaam
Reviewed 1 week ago via mobile

We visited Sunway Lagoon last weekend, out stay was fantastic, nice view of the theme park from the hotel, we also ordered food at 3 am, and got it within 45 minutes. The best part however was that I forgot my wallet in the room with some 550 Malaysian Ringgit, after 2 hours of leaving the hotel, my tour agent...

 Report
Helpful?
Thank Sajjad E
Management response:

Dear Sajjad E Thank you for choosing to stay with us and thank you for taking time to write a review. We're glad we were able to assist in recovering your personal belongings. We hope to welcome you back to Sunway City in the very near future. Have a great day ahead! Best Regards, Jerry Gan General Manager

Darwin, Australia
Reviewed 1 week ago

Get a package with breakfast and club lounge for savings .Breakfast has many options and excellent range of choices. Free coffee and softdrinks, juice all day. Pre book waterpark for savings. Close to many activities

Review collected in partnership with this hotel
 Report
Helpful?
Thank summerbeatson
Management response:

Dear summerbeatson Thank you for choosing to stay with us and for taking time to write a review. We're glad you enjoy the facilities and the service of our Club Floor at Sunway Resort Hotel & Spa as well as the many facilities here in Sunway City. We hope to welcome you back to Sunway City in the very near...

1,916 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1387)
Viewed
Hotel & Grounds (290)
Viewed
View from Room (83)
Viewed
Pool/Beach Area (124)
Viewed
Room/Suite (192)
Viewed
Dining (59)
Viewed
Business Centre/Function Rooms (13)
Viewed
Family/Play Areas (10)
Viewed
Bathroom (82)
Viewed
0:48
Videos (3)
Viewed
Other (531)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (482)
Viewed
Amenities (84)
Viewed
Club Suite (60)
Viewed
Pool (39)
Viewed
Premium Park View Room (38)
Viewed
Dining (111)
Viewed
The Hotel (89)
Viewed
The Villa (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (31)
Viewed
Room/Suite (4)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Petaling Jaya
0.0 km away
Sunway Pyramid Hotel
Sunway Pyramid Hotel
#6 of 45 in Petaling Jaya
1,134 reviews
0.5 km away
Sunway Clio Hotel
Sunway Clio Hotel
#1 of 45 in Petaling Jaya
479 reviews
0.1 km away
Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Su...
#13 of 45 in Petaling Jaya
39 reviews
Show Prices
Show Prices
Show Prices
5.0 km away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
1,278 reviews
8.6 km away
One World Hotel
One World Hotel
#4 of 45 in Petaling Jaya
1,071 reviews
15.0 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 340 in Kuala Lumpur
9,471 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $159 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Agoda, Hotwire and TripOnline SA so you can book your Sunway Resort Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sunway Resort Hotel & Spa staff and other travellers.
40 questions
Ask a question
U.S.A
over a year ago
Las Vegas, Nevada

See all questions (40)

Questions? Get answers from Sunway Resort Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a junior suite or larger for kids”
summerbeatson, 18 Apr 2017 | Read review
“Room was not well maintained as 5 star would , the working station chair leather was in bad shape and the table lamp was not working . Plus the blankets and pillow covers stinks and bed Frame was so low , the bathroom was not great either .”
manjit123, 18 Apr 2017 | Read review
“room facing theme park has nice views”
, 15 Apr 2017 | Read review
“The room it very nice.choose the themepark view”
zulcambro, 12 Apr 2017 | Read review
“Choose a Club Room”
GSM490, 11 Apr 2017 | Read review
5 of 5