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Eastin Hotel Kuala Lumpur

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Eastin Hotel Kuala Lumpur
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576 Reviews from our TripAdvisor Community

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Showing 535: English reviews
Penang Island, Malaysia
Reviewed 8 March 2017

The location of the hotel is strategic to travel damansara area(espeacialy to 1 Utama, The Curve, IKEA Damansara etc.) The room is clean and the environment is very relaxing. Only thing needs improvement is the buffet breakfast not the choises but is the quality of foods.

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Helpful?
Thank Lynn83Qi83
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Lynn83Qi83 Thank you for taking the time to review your recent stay .Indeed the hotel is strategically located in relation the places you have identified . Your comment on the buffet breakfast has been reviewed with the Executive Chef for further improvement. I do hope your travel plans bring you back this way again soon and we look forward...

Petaling Jaya
Reviewed 4 March 2017 via mobile

This hotel recommended for business & relaxing purposes. Delicious food, nice room & other facilities. I've been there for 2 times in Feb 2017. But hotel's management should improve their reception service, especially check in time. They should prepare the room on time as what they promise (at 2.00 pm). Keep it up!

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Helpful?
Thank Sulaiman H
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sulaiman H We are delighted you were comfortable in our care and could take advantage of our facilities . We do apologize you had to wait while your room was being prepared & thank you for highlighting this to us . Looking forward to welcoming you back again soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Penang Island, Malaysia
Reviewed 3 March 2017

Attended a 1,000 pax 3 days Conference on 25-27 Feb 2017 at Eastin Hotel Ballroom. All 4 Urinal Bowls used by 500 males over 4 break times daily in the only one Male Toilet at Ballroom were blocked with urine overflowing onto the floor over 2 days. Complaints to hotel fell on deaf ears. Urine on wet toilet floor were...

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Helpful?
Thank Wong2080
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Wong2080 Thank you for the feedback you have provided. We do apologise & sincerely regret any inconveniences you experienced . Your comments have been shared with the relevant departments to ensure we consistently maintain our quality procedures and service standards. We hope that if you consider returning to Kuala Lumpur , you will give us another opportunity to be...

Reviewed 18 February 2017 via mobile

Good: Spacious room. Comfortable bedroom. Nice bathroom. Free parking. Shoud try their room service, local food which is Nasi Goreng Set. Very very delicious but price bit unreasonable. Cons: Unfriendly Frontliners, long que during check in and check out. Cleanliness: Drain clogged with bunch of hair, should clean up properly. Maybe because of High demand full house.

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Helpful?
Thank Zafry A
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Zafry Thank you for your post and for choosing to stay at our hotel . Your positive comments on our accommodation facilities have been well noted . I am delighted your enjoyed our Nasi Goreng set & hope you will try our other equally delicious set meals on your future visits . All other comments have been noted and...

Johor Bahru, Malaysia
Reviewed 13 February 2017

The room and its services are great. I've been in Eastin Hotel in 2000 till 2003. After 14 years, so many better amenities had been added. at a glance, they are fitted of modernization which something noticeable by most of the guest.

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Helpful?
Thank Lito_Matados
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Lito Matados Thank you for taking the time to review your stay with us & for the vote of confidence . We look forward to being able to welcome you back to the Eastin soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

George Town, Malaysia
Reviewed 31 January 2017 via mobile

Front desk staff need to work on the way they welcome guests. A couple of them were anything but friendly or cheerful. I arrived at the hotel on 14.01.17 & was attended to (as opposed to being "greeted" since there was no greetings whatsoever) by an unenthusiastic staff who nonchalantly process my check-in without the slightest smile throughout (given the...

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Helpful?
Thank YuYu1522
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear YuYu1522 First of all I would like to thank you for affording us the opportunity to know and understand your experiences and perspectives. We sincerely regret any inconveniences you experienced .Your comments and feedback will be definitely shared with the team for overall improvement . We very much welcome an opportunity to be of service to you again ....

Kuala Lumpur, Malaysia
Reviewed 29 January 2017 via mobile

Re-visit for many times. Definitely a great place for dining, although food abit salty. Excellent services by the crew and managers. This is consider a premium dining place, not much tables available.

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Helpful?
Thank Samandaiwen
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Samandaiwen I am delighted to hear of your positive endorsement of the award winning Ee Chinese Cuisine . Indeed we receive many favourable comments on the delicious food and service extended by our associates . I hope to be able to say a personal "hello" to you when you are next at the Ee. Thank you for your patronage...

Auckland, New Zealand
Reviewed 18 January 2017 via mobile

Poor sound proof. You can hear noises and from adjacent room. Called from desk but nothing was done and the noise went till 3 am. The CNY muaicalong the corridor is annoying and is repeatative and loud in the eraly morning. Phone was not working in the first 2 days.. Was given a bottle of drinking water which is soap....

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Helpful?
Thank KC A
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear KC A Thank you for the feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely regret any inconveniences you experienced. Your comments have been shared with the relevant departments to ensure we consistently maintain our quality procedures and service standards. We hope you...

Reviewed 3 January 2017

Value for money because of spacious room, helpful staff, nice breakfast, nice pool & gym. I'm impress because this hotel provide complimentary activities every day for example going to flea market at Mont Kiara on Sunday. Beside that, they also provide shuttle bus to Genting Highland. I also notice there's LRT Station next to this hotel (about 150m distance). I'm...

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Helpful?
Thank Cynthia J
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Cynthia Thank you for sharing your comments following your recent sstay at Eastin Hotel Kuala Lumpur. We are delighted you were comfortable in our care and could take advantage of our complimentary services made available especially for our guests . I am sorry you had a problem with WIFI connectivity . The stability of our lines are tested at...

Malaysia
Reviewed 29 December 2016

Location is fine if own drive, food is good (for breakfast), Chinese restaurant's food is delicious ( i had only have chances to tried 2 restaurants' even there are others restaurants in this hotel). Swimming pool is clean, big enough for my family with 2 kids, but pool towels have to get from 3rd floor gym center (swimming pool is...

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Helpful?
Thank 18koh
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear 18koh Thank you for taking the time to review your stay with us recently . I do apologise your requests were not met in a timely manner . Your comments have been shared with the Housekeeping department for quality improvement and training purposes. I do hope you will come back to stay with us on your next visit to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 

Additional Information about Eastin Hotel Kuala Lumpur

Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $85 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya
Hotel Style:
#3 Business Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Eastin Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Eastin Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“All rooms are quiter, since had been in this hotel before”
Lito_Matados, 13 Feb 2017 | Read review
“Spacious room”
190kimberlye, 13 Dec 2016 | Read review
“Suite room big and felt comfortable”
ongc312, 12 Dec 2016 | Read review
“choose facing to jungle ... nice sunrise”
wazaruha, 7 Dec 2016 | Read review
5 of 5