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Sunway Pyramid Hotel

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Persiaran Lagoon Bandar Sunway, Petaling Jaya 47500 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$85
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Traveller (1040)
360
Panoramas (21)
Room & Suite (430)
What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunway Pyramid Hotel
Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 83 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and Sunway Pyramid shopping mall with over 170 food and beverage outlets. For those on-the-go or looking for a quick bite, Kaffeinate located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, Chinese, Malay
2481Reviews45Q+A100Room tips
Traveller rating
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Popular mentions
AvidTraveller89 wrote a review 18 Oct
Batu Ferringhi6 contributions3 helpful votes
This was a getaway especially for the missus, and also a first for our little one. And it all started with Alex, the GM, who made our stay a most memorable one. There was also Thiru, the Hotel's Director, who went out of his busy schedule to greet us and ensure that everything was great and went smoothly. He also helped with the check in at our room, which was handled smoothly by Ziela. Service was really at its best, as what we have expected from our experience with the Sunway brands. As for the room, we got the Balcony Studio, in which we were really happy to see how great and well kept it was. And the view of Sunway Lagoon was the cherry on top. We had breakfast the next morning at the Resort's Cafe, which had a nice ambience. The breakfast spread was great, but still some room for improvement. All in all, we had a really great time at the Sunway Pyramid Hotel, thanks to the great service and wonderful room we received throughout our stay. Will surely come back to this hotel in the near future.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Park view rooms are always the best
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ISMAIL wrote a review 18 Oct
1 contribution
The room had a good view of the Lagoon, the staffs' friendliness and hospitality were exceptional, especially Ali who handled my request for my wife's birthday surprise. Ali was very helpful and even ad good ideas. He together with his colleagues from room service, concierge, dining during breakfast buffet, all were excellent. Please keep up the great work and may all of you be rewarded well. Take care and stay safe.
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Date of stay: October 2021Trip type: Travelled with family
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Wani Ezryl wrote a review 18 Oct
1 contribution
+1
Best experience with Ke Sana Ke Sini Sunway Hotel Package. The hotel made balloons setting for my husband's bday per request, and added up free cake and birthday card! 3D2N package includes 4tix to Sunway Lagoon, free Sunway Pyramid vouchers like ice skating, VR game, bowling, free boba tea & croissants. (i bought for RM499 on MCO. really worth the experience!) Ms. Ziela from Guest Relation gv the best hospitality. So as Ms. Cheryl (reception), Mr. Tommy (lobby) & Mr. Ariff (concierge). Ms. Ziela assisted us throughout our stay. We also got complimentary parking tix & late check out from Sunway. TQSM, we really enjoyed our stay and hope to come back again some day :) recommended!
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Date of stay: October 2021Trip type: Travelled with family
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Alina Luis Louis wrote a review 17 Oct
1 contribution
I have checked in to the family suite at Sunway Pyramid hotel on the 16th of October 2021 with my kids and SIL to celebrate my 2nd son's birthday. Upon checking in we were greeted with a lovely front office staff who was so helpful in assisting us as we were early, she took it personally to call and inform us when our room was ready as we did some shopping at Sunway Pyramid. Secondly the boy who assisted us to our room upon checking in and out were very helpful, he took the time to teach us how to use the coffee and tea maker and was very polite and friendly with all of our needs in all the extra's we needed and even gave us a complimentary fruit basket. He assisted us upon check out as well with our luggages and took my son's to the room again to retrieve their forgotten HP charger. Thirdly one of the staff Ms Logah upon knowing its my son's birthday took the effort to send us an absolutely yummluscious coklat cake and extended our check out time to 6pm so that we could have more time at Sunway lagoon. I am really pleased and happy with this 3 staff and recommend that Sunway Pyramid hotel truly appreciate how sincere and genuine they are. Thumbs up to Sunway Pyramid hotel for my wonderful stay. Alina Luis @ Louis.
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Date of stay: October 2021Trip type: Travelled with family
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Ibrahim A wrote a review 16 Oct
1 contribution
This was my first time in the Hotel, and one of the great thing about the hotel is the staff who were very friendly and helpful, especially Rashid and Yugen who even allowed me to use their mobile phone when my international line was not working. It was excellent experience and looking forward to come back with my family next time.
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Date of stay: October 2021Trip type: Travelled on business
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PRICE RANGE
US$55 - US$95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pyramid tower hotel at sunway lagoon petaling jaya, pyramid hotel at sunway lagoon
FORMERLY KNOWN AS
Sunway Pyramid Hotel East
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
564
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Frequently Asked Questions about Sunway Pyramid Hotel
Which popular attractions are close to Sunway Pyramid Hotel?
Nearby attractions include Sunway Pyramid Shopping Mall (0.2 km), Sunway Lagoon (0.3 km), and Stars Archery Sunway Pyramid (0.2 km).
What are some of the property amenities at Sunway Pyramid Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sunway Pyramid Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sunway Pyramid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sunway Pyramid Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sunway Pyramid Hotel?
Conveniently located restaurants include Brotzeit, Busaba Thai, and The Resort Cafe.
Are there opportunities to exercise at Sunway Pyramid Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sunway Pyramid Hotel have an airport shuttle?
Yes, Sunway Pyramid Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunway Pyramid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Pyramid Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Pyramid Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.