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Sofitel Mauritius L'Imperial Resort & Spa

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1,679 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Mauritius L'Imperial Resort & Spa
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Showing 560: English reviews
Grand Baie
Reviewed 4 weeks ago

We had a family break at Sofitel Imperial in December 16 and was very satisfied with the overall service and amenities. The rooms were big, well furnished and well maintained. We had a beatiful view over the garden and sea. We were were impressed by the beautiful 'well created' Japanese style garden , situated on the left at the entrance...

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Helpful?
1Thank 452pravint
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for for taking the time to share your review following your stay. We were thrilled to learn that you thoroughly enjoyed your stay yet again and that our services were up to your expectations. Rest assured that the Staff you mentionned will be duly commended for their exceptional service. We really look forward...

Reviewed 4 weeks ago via mobile

the place is a bit tired. room was big and clean. dont really felt welcomed when i was there. taxi was overpriced though. stay there only if u want to stay on the beach 24/7 as there were no shops nearby. went for the buffet dinner in the hotel, amazed that drinks were not included in the menu and staffs...

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Helpful?
1Thank ajis f
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to share your 'not fantastic' experience at our property. We are very sorry that all the aspects of your stay did not meet your expectations; please allow us to express our sincerest apologies. In order to allow us investigate why our services did not reply to your enquiries, kindly indicate to...

Johannesburg, South Africa
Reviewed 15 January 2017

Review collected in partnership with Accorhotels.com
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2Thank I1135BPmariov
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Reviewed 14 January 2017 via mobile

Extremely impressive premises! Fantastic beach and garden. Friendly and helpful staff. We were in particular satisfied with Alvin, who polished our sunglasses and made interesting conversation. The breakfast buffet was fantastic. Lots of fresh fruits, juices and smoothies. Only minus was that we were promised a king luxury bed. Two smaller beds stuck together was less than what we expected.

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Helpful?
1Thank Anders H
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for your review. We much appreciated to receive your positive feedback and are pleased to learn that Alvin provided a great service at the Beach. We are very sorry to learn about the inconvenience of the beds; this problem would have been immediately addressed if it were reported to our Housekeeping service. We are happy...

Reviewed 8 January 2017 via mobile

My family had special dietary requirements and the staff bent over backwards to accommodate our needs. Thanks to Pascal and the whole team for making our stay such a memorable one. The resort setting is exquisite with a magnificent pool in the centre. The gym is well equipped and overlooks a beautiful pond. The rooms are a bit dated but...

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Helpful?
Thank 1martingersch
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for taking the time to share your feedback. We are delighted to learn that your family vacations have been so enjoyable at our property and have shared your comments to our Food & Beverage Team who contributed to make your stay memorable. We really look forward to your visit soon again...

Sydney
Reviewed 8 January 2017

The grounds are wonderful with a great beach and pool area. The food was sooooooo expensive and very ordinary for the price. Our room was spacious but had poor lighting and very noisy air conditioning. All staff were very nice but the whole place needed a bit of an overhaul as seemed very tired and the vibe was very flat.m

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Helpful?
1Thank deborahy
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you for sharing your feedback. We are very sorry that we failed to meet your expectations in terms of pricing and quality of food. At Sofitel, we strive to provide a Superior service experience for every Customer, therefore, your feedback is very important to us in order to improve on our offers. We appreciate your comments and...

Port Louis
Reviewed 6 January 2017 via mobile

My heart full thanks to the Sofitel team. What a New Year's Eve- A stunning buffet with an immense guarantee, free flow of so many drinks, goodies, gifts, good music, stunning decor and sooooooo much fun. So many thanks to the kind people I came accross during my stay and who have been simply wow at their job Chefs Darren...

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Helpful?
Thank AntishTeelwah
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you very much indeed for sharing your feedback after your stay. What a thrill to read to your review! We are delighted to learn that the New Year's Eve spent at the Sofitel L'Imperial Resort was so memorable and that our Staff from all services contributed to make it happen for our valued Guests. We look...

London, United Kingdom
Reviewed 5 January 2017 via mobile

Really enjoyed our 5 days here, stayed in family suite overlooking the pond and gardens, initially sad not to see the ocean but the beautiful gardens and evening frog chorus more than made up for it. Room was large and bed very comfy. Top class! Don't usually stay in large resorts but this didn't feel overly full but apparently was....

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Helpful?
1Thank Emma P
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you very much indeed for your great review following your stay with us. It is much appreciated to receive such positive feedback. It is a real pleasure to read your satisfaction of our facilities, location, food and service provided. We take this opportunity to wish you and your loved ones all the very best for 2017! Yours...

Vadodara, India
Reviewed 2 January 2017 via mobile

Great palce to stay in flic n flac. Inclusive water rides and you won't get bore if you do not go outside. Everyday there will be theme based cultural programe. Peaceful ambience. Spa is awesome. Food 3/5 (less veg option but have managed) Quality of Service 4/5 Ambience 4/5 Rooms 4/5

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Helpful?
Thank 111Unknown
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you so much for your awesome review of the Sofitel Mauritius L'Imperial Resort & Spa. Your comments indeed motivate us to go the extra mile to please our valued Guests. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones all the best life has to offer...

Pretoria, South Africa
Reviewed 19 December 2016

SANJAY SEEDHONEEA KNOWS HOW TO RUN A GYM HE KEEPS THE PLACE IN A PRESTINE AND WONDERFUL WELCOMING CONDITION HE ASSIST GUESTS WITH FRIENDLY AND COMFORTING ADVICE IF YOU OPEN THE DOOR THE SPARKLE AND SHINY FLOOR TEL A STORY OF THIS IS EXCEPTIONAL WONDRFUL SANYAY YOU ARE A GREAT ASSET TO SOFITEL Sanjay Seedhoneea knows how to run the...

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1Thank gmvzyl

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Region: Mauritius > Riviere Noire District > Flic En Flac
Price Range: $270 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
#7 Luxury Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Mauritius L'Imperial Resort & Spa staff and other travellers.
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Questions? Get answers from Sofitel Mauritius L'Imperial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not stay at the hotel. Visited only for lunch.”
 of 5 bubbles 621dougw, 12 Feb 2017 | Read review
“Rooms on ground floor on the right-hand side have a beatiful view over the garden and sea. Higher floors have better views over the beach.”
 of 5 bubbles 452pravint, 22 Jan 2017 | Read review
“Rooms close to pool very conveniant”
 of 5 bubbles gmvzyl, 18 Dec 2016 | Read review
“Any sea view room should be good - ask for one away from the pool and restaurant if you want peace and quiet”
 of 5 bubbles Dazza6061, 18 Nov 2016 | Read review
“High class hotel all round.”
 of 5 bubbles 429Happy, 5 Nov 2016 | Read review
5 of 5