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Pearl Continental Hotel Bhurban

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Traveller (200)
Room & Suite (59)
Dining (5)
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Overview
  • Excellent39%
  • Very good29%
  • Average16%
  • Poor8%
  • Terrible8%
Travellers talk about
“pc bhurban”(56 reviews)
“in house”(11 reviews)
“golf course”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (311)
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All reviewspc bhurbanin housegolf courseswimming poolfive star hotelchinese restaurantper personvalley viewbeautiful locationfood qualityfresh airtai panmini cinemarooms are comfortablefamily and friendsinternational standardsnorthern pakistan
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1 - 5 of 308 reviews
Reviewed 1 week ago

Break fast was very good and the view from our room was amazing. Ahsan at the check in desk was friendly and helpful and so was the duty Manager. Most of the staff were welcoming and friendly. After some initial issues at the entrance of...More

Thank Mohsin A
Reviewed 2 weeks ago via mobile

Despite the hotel’s tranquil setting, the shoddy booking process left a sour taste about this hotel. A telephone call was placed to a central booking number for Pearl Continental to book a room in PC Bhurban. Details were confirmed for a mountain view room via...More

1  Thank aquamarine24
Reviewed 3 weeks ago

The only good things I have to say about PC bhurban is that they have nice rooms and some of the staff members are sweet. That's it. Other than that, their overall quality is terrible. I've visited twice and both times my bathroom sink kept...More

2  Thank Noor B
Reviewed 3 weeks ago via mobile

So I have stayed across all PC hotels in Pakistan and the service for the Bhurban one is by far the worst. Went to Nadia Cafe, our order was served incomplete. I specifically asked the waiter then to bring biscuits that are generally served when...More

Thank Zubair A
Reviewed 4 weeks ago

Today i have to face the most embarrassing situation at PC Bhurban. On March 27, 2018 my wife called to order tea at the reception she was told that tea can only be sent if she will pay cash to the room service for the...More

2  Thank Umar I
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Best Value Properties in Bhurban, Pakistan
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$164 - US$868 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$164 - US$868 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (200)
Room & Suite (59)
Dining (5)
Pool & Beach (5)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rafiullah K
3 January 2018|
AnswerShow all 2 answers
Response from Syed Z | Reviewed this property |
Well I visited the place in personal capacity therefore can't comment on corporate rates. Based on my experience, it is based in negotiations with corporate and a really low rate could also be offered. But it is unlikely... More
0
Votes
bajwa2u
Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
5 October 2015|
AnswerShow all 2 answers
Response from durshiraz | Reviewed this property |
Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
0
Votes
KKN K
31 July 2015|
AnswerShow all 2 answers
Response from ZulfiqarAM | Property representative |
Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... More
0
Votes
Room Tips
"Get room with a view of the valley."
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"Rooms on the third floor have nice balconies."
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"Choose rooms with a mountain view 3rd floor and up."
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"Always ask for valley view rooms and on the right side of hotel, overlooking valley, not the tennis court side"
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