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Pearl Continental Hotel Bhurban

232.3 km from Bhurban centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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| Murree Hills, Bhurban 47150, Pakistan
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228 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Reviewed 23 November 2016 via mobile

The best thing about PC bhurban is its beautiful scenic location. I did not stay, and just visited the hotel with friends.. The food served was good and staff were kind and helpful. Expected to have an official trip soon and hope to get the same level of hospitality

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Helpful?
Thank ibad r
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff and food quality. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Regards, Sheharyar Mirza

Faisalabad, Pakistan
Reviewed 15 November 2016 via mobile

Our stay was very comfortable. Through out the stay the weather was awesome, the view from the room was fantastic. Kids enjoyed at the play area and spent mostly time there. The hotel is maintaining its standard and trying to get better day by day. A Must stay place ...

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Helpful?
Thank TayebGaba
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr.Gaba, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza General Manager.

Reviewed 2 November 2016

Very beautiful setting, centrally located in the mountains where from many adjoining places like Nathiagali (elevation approx 7,500 feet) Murree (elevation 5,700 feet) Ayubia (elevation approx 5,900 feet) and Patriayata (elevation approx 6,000 feet) can be visited as day-trips, using chauffer-driven rented cars.

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Helpful?
Thank Ahmed H
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

Lahore, Pakistan
Reviewed 1 November 2016

Have been visiting PC Bhurban for couple of times every year and no doubt its a place to go specially for its spectacular exterior view but over the years there is a gradual decline in their food / catering service. Have recently tried all their restaurants i.e. Terrace, their dinner buffet and even Chinese but all were big disappointment not...

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Helpful?
Thank GKHK G
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

We have noted your comments and corrective action will be taken to address highlighted area for improvement. We thank you for your valuable feedback. Hope to host you soon again. Best regards Abbas Khan

Islamabad Capital Territory, Pakistan
Reviewed 31 October 2016 via mobile

When you're visiting Murree, you don't have many choices for luxury stay. There is only one 4 star hotel in Murree and that is Pearl Continental Bhurban. This is the reason hotel is always overbooked and it is very difficult to reserve a booking especially in summers. During my stay, I encountered no inconvenience at any any point. However, hotel...

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Helpful?
Thank AsharJamil
M Abbas P, Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your t feedback and we are pleased to know that overall, you had a comfortable stay. We have carefully noted your kind observations about areas of improvement and necessary corrective actions will be taken to further enhance experience of our valued guests. Best regards M.Abbas Pervez Khan

Islamabad Capital Territory, Pakistan
Reviewed 31 October 2016 via mobile

Not exactly a five star. Rooms are clean but very small and congested. No special facilities. Overall it is a comfortable place to live in. However a bit over priced in my opinion. Quality of the food served was good.

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Helpful?
Thank javeriaashar
M Abbas P, Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for a review and valuable feedback. Due to remote location and away from city centre, unavailability of natural gas and shortage of water etc, the operational cost of hotel in Bhurban is much higher compared to city hotels of the same standard. Obviously, this also reflect in overall pricing levels. Regardless of the above, price revision...

Reviewed 24 October 2016 via mobile

It is about time this hotel change its interior. Same furniture for more than a decade, maybe even two. They need to upgrade their food, bland tasteless food. Unfortunately it is the best you can get in bhurban and murree, and generally everything needs to be updated. They show old movies in their theatre and not like classics.

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Helpful?
Thank Durray M
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your valuable feedback. The good news that that our project team is currently finalizing plans for complete renovation of the hotel which includes replacement of all furniture, bathroom accessories etc.etc we trust that we should be able to provide you a much better experience in the very near future. Best regards

Reviewed 19 October 2016 via mobile

I was there with my family. It was a good expeience, good quality food, good service, good children gaming area, good hiking track, secure, somewhat crowdy. My overall experience was good and would certainly recommend readers.

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Helpful?
Thank Fahad Z
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr.Fahad, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Kha

Reviewed 13 October 2016

A good facility in the mountains. Geared up with all the top class amenities. The BBQ dinner at the garden is a great experience. Available of all types of game rooms, GYM, Spa enables you to have fitness oriented calm and quite experience.

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Thank End to End C
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

Reviewed 9 October 2016 via mobile

I hav been pc bhurban before few years back and like I remember the good time I spent there.this time we had a wonderful time again Staff Food Service Everything was excellent They just need to renovate the hotel

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Thank Ariz U
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
Official Description (provided by the hotel)
Full service Hotel & Resort ... more   less 

Additional Information about Pearl Continental Hotel Bhurban

Address: | Murree Hills, Bhurban 47150, Pakistan
Region: Pakistan > Punjab Province > Bhurban
Price Range: $264 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Hotel Bhurban 4.5*
Number of rooms: 200
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Also Known As:
Pearl Continental Bhurban
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Questions & Answers

Here's what travellers have asked, with answers from Pearl Continental Hotel Bhurban staff and other travellers.
3 questions
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Islamabad, Pakistan

Dear Mr. Salman

I read your review about PC Bhurban and felt very sad that you had a very bad experience there.

Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders.

But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake.

I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too!

I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers.

Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately!

I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits.

Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity.

I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother.

So, I refused to continue my membership, in response to their behavior and they didn’t care at all.

The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened.

Finally, they they lost a loyal customer.

Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship.

Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.

over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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