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02/07/2017 03/07/2017
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    Pearl Continental Hotel Bhurban

    | Murree Hills, Bhurban 47150, Pakistan
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$218
          US$218
          Traveller (191)
          Room & Suite (60)
          Dining (7)
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          Overview
          • Excellent33%
          • Very good32%
          • Average18%
          • Poor8%
          • Terrible9%
          5 days ago
          “Refreshment”
          2 weeks ago
          “Disappointing...”
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Private Balcony
          4.5 Star Hotel
          All hotel details
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          Rooms
          2 Jul3 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (252)
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          There are newer reviews for Pearl Continental Hotel Bhurban See the most recent reviews

          31 - 35 of 252 reviews

          Reviewed 7 January 2017 via mobile

          I am left disappointed with the behavior of the staff. Their behavior is condescending. Poor reception at the restaurants, ignoring reservations. Service within the restaurants was extremely poor as well. Was booked for 2 nights but cutting the trip short due to their attitude.More

          Thank Hisham S
          Response from Sheharyar M, General Manager at Pearl Continental Hotel BhurbanResponded 15 January 2017

          I am very disappointed to hear that you found our service and staff attitude at Restaurant to be below your standards. We would like to know more. Please email us with a phone number or email address on gmpchb@pchotels.com so that our Food & Beverages...More

          Reviewed 24 December 2016 via mobile

          Views from the hotel are breathtaking. Hotel provides a lot of in house activities like indoor arcade games, mini cinema, restaurants and outdoor playing area. People can also enjoy hiking experience within the hotel area. However, the room service was not up to the expectations...More

          1  Thank Yasir N
          Response from Sheharyar M, General Manager at Pearl Continental Hotel BhurbanResponded 27 December 2016

          Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and breakfast menu didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and...More

          Reviewed 19 December 2016

          My husband took me here on last Valentine's day. The hotel looks very nice and the scenery is worth visiting, however my experience was less than pleasant. We opted for a valentine lunch in Nadia Coffee Shop and the standard was clearly not the one...More

          Thank marinazeeshan
          Reviewed 23 November 2016 via mobile

          The view from the hotels 5th floor (top) is just breathtaking. Balcony was a bit small and dirty but, you forget everything when you get the eyes on the view of mountains and valleys. It is just super amazing place for total mental relaxation. Definitely...More

          Thank SabaKhan78
          Response from Sheharyar M, General Manager at Pearl Continental Hotel BhurbanResponded 25 November 2016

          Dear Mr.Khan, Thank you for your review. Our location is definitely one of the things we are very proud of about our hotel. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping staff didn't meet...More

          Reviewed 23 November 2016 via mobile

          The best thing about PC bhurban is its beautiful scenic location. I did not stay, and just visited the hotel with friends.. The food served was good and staff were kind and helpful. Expected to have an official trip soon and hope to get the...More

          Thank ibad r
          Response from Sheharyar M, General Manager at Pearl Continental Hotel BhurbanResponded 25 November 2016

          Thank you for your kind review! We truly appreciate your kind words about our staff and food quality. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Regards, Sheharyar...More

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          About
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Breakfast included
          • Free Internet
          • Bar/Lounge
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Business Centre with Internet Access
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Children Activities (Kid / Family Friendly)
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          Details
          • Price range
          • US$132 - US$261 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 200
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Hotwire, Cheap Tickets, Orbitz, Priceline, Agoda and HotelQuickly so you can book your Pearl Continental Hotel Bhurban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Pakistan >
          • Punjab Province >
          • Bhurban
          • Also Known As
          • Pearl Continental Bhurban
          Add Photo Photos
          Traveller (191)
          Room & Suite (60)
          Dining (7)
          Pool & Beach (5)
          Hotel & Grounds (133)
          Bathroom (6)
          Family and Play Areas (2)
          Business Centre & Event Rooms (1)
          Nearby
          Shangrila Resort Hotel Murree Hills
          45 reviews
          4.43 km away
           
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          Nearby Attractions
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          Questions & AnswersAsk a question
          bajwa2u
          Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
          5 October 2015|
          Answer Show all 2 answers
          Response from durshiraz | Reviewed this property |
          Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
          0
          Votes
          KKN K
          I am planning to book for 3 nights. The reviews on this website show that hotel guests need to pay charges each time while entering the hotel. Is this true? and if so, is it reimburseable against hotel stay billing? Can someone please clarify? The second question is do hotel guest needs to pay extra for using hotel facilities, pool etc? This is mentioned in one of the reviews. Please can someone respond. Thanks
          31 July 2015|
          Answer Show all 2 answers
          Response from ZulfiqarAM | Property representative |
          Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... More
          0
          Votes
          Haris S
          i want to know the best possible way to reach hotel from Pindi . i knew about shuttle service from Airport. But i am reaching from daewoo to pindi station. Is there any charged service for pickup from pindi daewoo station?
          7 April 2015|
          Answer Show all 6 answers
          Response from ZulfiqarAM | Property representative |
          you may hire a cab to reach Islamabad Airport and utilize service of Shuttle 10:30 hrs and 15:30 hrs by making prior booking on 051 3355700 X2506
          0
          Votes
          Room Tips
          "Take deluxe room which have good view."
          Read review
          "Ask for the room with balconies or windows facing the mountains / hills."
          Read review
          "Look for valley view"
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          "deluxe rooms are good"
          Read review
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