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Sand Diamond Hotel

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Sand Diamond Hotel
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101 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Litchfield Park, Arizona
Reviewed 3 weeks ago

The hotel has stopped taking credit cards. The Banks have cut them off. Owner has been indited for money laundering. The food and service has gone south. Staff has been reduced. The people at the front desk act like they are doing you a favor to help you.

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Helpful?
Thank jwcorbet
Nura H, Director de Relaciones con Clientes at Sand Diamond Hotel, responded to this review

Dear jwcorbet: Receive a cordial greeting of all the great family of the New Sand Diamond Hotel. We thank you for taking the time to fill out our survey and leave us your valuable evaluation. Your comments are very important for the improvement of our services. They have been transmitted to the Department Front Desk so they know your concern...

Wisconsin
Reviewed 26 August 2016

i've been to so many hotels in my life and i never had securities and hotels employees be so rude. i was on my way to my room with my sister as one of the security stop me to ask me a lot of questions he was so rude and said to us she could only stay for 15min, he...

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Helpful?
Thank tatiof
Management response:

Dear Ms. tatiof: We thank you for taking your time to tell us about your stay with us at the Sand Diamond Hotel. Your comments are of great importance for the improvement of our services and they will be transmitted directly to the Department of Security in addition we must tell you we take the security of our guest very...

Brooklyn,N.Y.
Reviewed 23 August 2016

We traveled to Panama city panama back in April. I choose the four points Sheraton because we have been dealing with Sheraton hotels for years. The hotel was great very spacious room The staff was very pleasant. The food was good also every day there was a different variety of foods to eat The gym and pool we also good.

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Helpful?
Thank Derrick150
Management response:

Dear Derrick150: Receive a cordial greeting of all the great family at the Sand Diamond Hotel. We thank you for taking the time to fill out our survey and leave us your valuable comments. Thanks for your glowing review of your time spent at Sand Diamond Hotel. It sounds like we successfully exceeded your expectations with our room size, our...

MIDLOTHIAN, VA
Reviewed 25 July 2016

We stayed at this hotel in the Free Zone or Panama for one night. I liked my room, and the food. However the hotel was taken over from another hotel chain so we could not pay our bill with credit cards and had to use cash. The carpet in the hallway was recently replaced however the underfloor was not flat...

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Helpful?
Thank NYDEB55
Nura H, Director de Relaciones con Clientes at Sand Diamond Hotel, responded to this review

Dear NYDEB55: We thank you for taking your time to tell us about your stay with us at the Sand Diamond Hotel. Your comments are of great importance for the improvement of our services and they will be transmitted directly to the Department of Maintenance. We regret any inconvenience that you presented during your stay and we will be taking...

Reviewed 6 May 2016

Not good experience with the Hotel employees. The room was clean but the housekeeping talking loud when they cleaning the guest room and the guest are not allowed to have visitor for more than 15 minutes inside the room completely ridiculous and if you have friend coming over and visited for more than 20 minutes the hotel want me to...

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Helpful?
Thank Ivan A
Nura H, Director de Recepción at Sand Diamond Hotel, responded to this review

Dear Ivan A: Thank you for taking the time to share with us your experience at Sand Diamond Hotel. Please excuse any inconvenience during your stay with us. Your feedbcak and opinion are very important for the constant improvement. We look forward to welcoming you back during your next visit.

Geneva, Switzerland
Reviewed 6 February 2016

Since I was landing in the afternoon, it was safer to spend the first night on the Atlantic coast in a large hotel. So I selected the Four Points. I was nicely welcomed and given a large corner room on a high floor, as per my request. The room was nice and had the necessary amenities. My main disappointment actually...

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Helpful?
1Thank Swissdiver
Reviewed 8 January 2016 via mobile

My company booked me into this hotel twice, both the times I have been unimpressed with the quality of staff. From the front office reception to the restaurant waiter, I have never been treated courteously by any staff. Rooms are spacious and clean with all amneties. The bar is a nice place to visit in the evening and have a...

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Helpful?
Thank abhinav u
NuRa H, Director de Recepción at Sand Diamond Hotel, responded to this review

Dear Abhinav U, Thank you for taking the time to share with us your experience at our hotel Four Points by Sheraton Colon. Please excuse any inconvenience during your stay with us. Your feedbcak and opinion are very important for the constant improvement. We look forward to welcoming you back during your next visit. Best regards,

Reviewed 1 December 2015

Great room on 14th floor, corner. Soft towels. Super clean bathroom. In room frig but not stocked as stated. Nice dining room with delicious food. Staff was very helpful and pleasant. Jacuzzi at pool is not hot. More like a kiddie pool than a jacuzzi.

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Helpful?
1Thank Laural A
NuRa H, Director de Recepción at Sand Diamond Hotel, responded to this review

Dear Laural A, What an honor! Thanks for your glowing review of your time spent at Four Points by Sheraton Colon. It sounds like we successfully exceeded your expectations with our room size, our friendly staff, and our ideal location. We look forward to welcoming you back during your next visit. Best Rgards.

Tampa, Florida
Reviewed 5 November 2015

I had a very nice time at this hotel the service is excelent the food at the restaurant very good and they have a lot of varierity every day the only thing i can said that was not to good for me is that i have some friends and family that came to visit me and i take them to...

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Helpful?
2Thank Yira M
NuRa H, Director de Recepción at Sand Diamond Hotel, responded to this review

Dear Yira M, Thank you so much for taking out of your valuable time to share with us your experience at the Four Points by Sheraton Colon. Please excuse any inconvenience during your stay with us,your feedback and opinion are important for the constant improvement we try to make with our guests. We look forward to your visit again, to...

Fort Lauderdale, Florida
Reviewed 2 August 2015

We're not picky, so we were in heaven to find a spacious, clean room with a wonderful bathroom, mini fridge, and outstanding breakfast included. Wifi worked great. I asked for a couple of light bulbs for the lights, and they were brought up promptly. Might have been nicer if they were already there when we arrived.

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Helpful?
1Thank travelall7continents
Nora H, Director de Recepción at Sand Diamond Hotel, responded to this review

Dear Mr. Travelal...: Receive a cordial greeting of all the great family of the Four points by Sheraton Colon. We thank you for taking the time to fill out our survey and leave us your valuable evaluation. Your comments are very important for the improvement of our services. We offer apologies if we caused some discomfort. Our intention is to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access

Additional Information about Sand Diamond Hotel

Address: Milennium Plaza Av A. Waked Corredor Zona Libre, Colon, Panama
Region: Panama > Colon Province > Colon
Price Range: $129 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sand Diamond Hotel 4*
Number of rooms: 237
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Questions & Answers

Here's what travellers have asked, with answers from Sand Diamond Hotel staff and other travellers.
6 questions
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Questions? Get answers from Sand Diamond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away!”
 of 5 bubbles jwcorbet, 18 Nov 2016 | Read review
“Corner rm had floor to ceiling windows. The view during the day wasn't that great, the lights at night were spectacular.”
 of 5 bubbles 209laurala, 1 Dec 2015 | Read review
“Ask for a room with front view. Above 10th. floor you enjoy a better view.”
 of 5 bubbles jachguate, 25 Jun 2015 | Read review
“Did not stay at the hotel as we preferred the Melia on Lake Gatun”
 of 5 bubbles Lauriee274, 15 Jun 2015 | Read review
“Avoid rooms overlooking at the main road unless all contruction work is completed. I would go for the highest floor available.”
 of 5 bubbles TerryH307, 30 Sep 2013 | Read review
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