I have stayed here several times over the years and in September 2022 I came back for the first time since COVID-19. The service from the personnel is still excellent and the adjacent Onsen SPA is a fantastic way to spend 3-4 hours, truly a 5 star facility. Unfortunately the main restaurant floor is closed and the old ground floor lounge has been turned into the only restaurant with a limited menu. The real elephant in the room however is that many (all?) of the floors are water/moisture damaged. The smell is distinct and very noticeable, especially if you are sensitive. We tried rooms on two different floors and on both floors you can see the damage on the floors, carpet and wallpapers. Until management has torn down the wallpaper and carpets and remodeled I would not recommend IM'Hotel.…
We originally were staying at another nearby hotel in Makati. However after the torture of 2 nights on the bed there we decided to try other hotel beds for comfort. I'M hotel is simply the best hotel i have ever stayed in in Asia. Wonderful staff , clean well appointed room and a bed fit for royalty! The wi fi is super fast and there is a 42 inch TV with YouTube. Well worth the modest premium compared to other properties in Manila. The only small detail that I felt could make a difference is the provision of milk for coffee in the room instead of horrid creamer. The management listened and agreed to provide me with a small quantity of milk . 5* genuinely.
Nice staff,Good place,nice location,very accessible to the city of makati and most is very comfortable rest room ,but a poor choice of breakfast.and take note,,,we feel very secure for thier strict rules regarding to vaccination card.
Everything was good bit the tv in in the room was broken. I was expecting to have female therapist because my girlfriend was with me in the room. (I’m a guy) food was good, service and staff were great
My room had a cockroach in it. Hard to go to onsen when theres alot of lgbt guests staring down at you. The service and ambiance was great though and everything else was in order. Staff were very accomodating and friendly.
The customer service was great, staff at the reception speak very good english. The hotel was clean. The room where we stayed was spacious with comfortable beds. Massage was really good, too. I really enjoyed our staycation there.
That was my first time in a foreign country,the hotel is clean and neat and what I loved the most is the staffs are friendly,there was no form of racism as an African. I enjoyed my stay and the meals were good
The breakfast and coffee in the hotel is good Thanks to the good service provided by the waiter mr robie. Things were pleasant and foods serving is fast We Will come to this hotel again for next visit
Pleasant and seamless, staff are all courteous and polite. Rooms are very clean. Foods are nice however limited choices only. Hope bfast buffet will be back. Robes were not available in the room though
Stayed here last Sept 12-14 and our experience was superb! Went back and stayed for 3 nights (sept 20-23). We would like to commend Jayson and Paolo of The Common Good restaurant as they delivered extraordinary service. Great food as well! Jayson was our server the first time we stayed in this hotel and he was very accommodating. He even remembered us when we went back! Kudos to the team!