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4.5
#26 of 124 hotels in Makati
Location
Cleanliness
Service
Value
I'M Hotel is a property of many firsts - It is the first 5 star hotel in the Poblacion district of Makati and houses the first Onsen Spa in the Philippines, which is incidentally the largest urban spa property in the country as well. It is exceptionally located with close proximity to malls, entertainment centres, and a mere 800m away from the Makati CBD. I'M Hotel aims to redefine the concept of luxury, by removing dated and irrelevant excesses to focus on elements that deliver the highest levels of utility. Every customer touchpoint is carefully curated and tailored to the guests' preferences. The name itself is a homage to the guest, an invitation for them to project their personalities and preferences onto the hotel so that they can truly call the experience their own. Book direct with us for the best rates not available anywhere else. Complimentary access to our club lounge also awaits for all direct bookers who reserve via our website, email, or telephone line.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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I'M Hotel garners acclaim for its indulgent amenities such as the onsen spa and the rooftop bar, along with spacious, modern rooms that guests find comfortable despite occasional service hiccups. While the hotel's cleanliness receives high marks, opinions on value are mixed due to inconsistent pricing and hidden fees.
Nevertheless, guests are charmed by the welcoming atmosphere and the hotel's prime Makati location, which offers easy access to local attractions. The service quality, however, receives mixed reviews, with some travelers highlighting the staff's warmth and others pointing out inefficiencies.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Luxurious
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We had a comfortable and well rested stay for 2 nights before flying back home from Manila. Location is excellent in Makati and close to many resturants and malls. Room was super clean and staff very pleasant and willing to assist. Doorman are brilliant and assisted with heavy lugguage and greeted us so warmly when we returned each day. We did have a 3am " emergency evacuation" one morning however dispite the interrupted sleep, it was comforting to know that staff are very capable of ensure all guests are evacuated when need arises ( not sure how many other hotels would successfully evacuate all guests in a crises) We were advised "false alarm" however am sure there was an emergency of some kind that was contained. Overall we thoroughly enjoyed our stay
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Date of stay: February 2024Trip type: Travelled with family
Room Tip:Wonderful eateries at the Century Mall which is a 5 minute walk from hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rieh Argel, Marketing at I'M Hotel
Responded 18 Feb 2024
Hello, We extend our deepest gratitude for choosing to stay at I'M Hotel and for taking the time to share your wonderful five-star rating. Your presence as our guest brings us immense joy, and we are thrilled to learn that your experience exceeded your expectations. Once again, we express our heartfelt appreciation. We eagerly anticipate the opportunity to welcome you back to our hotel in the near future, where we can create more unforgettable memories together. I'M Hotel
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My daughter and I had the pleasure of staying in this hotel for 3 nights. Minus traffic its 25-30 minutes to the airport by Grab.
Size of the room and bathroom was great. Lovely view of the city where you can see the sunrise. The only downside is the noise as it is close to the traffic. However if you’re fine with it then its not a big deal. We were able to sleep well as we’re city girls.
The beds were large and comfortable considering that I asked for 2 single beds, they came as the size of doubles which is great for foreigner expats as well.
The pool was a lot of fun and great for families with kids. Unfortunately the weather was a bit gloomy at the time but we managed to squeeze some pool time in.
Couple of things i’d like to see them improve on would be to improve on the quality of bathroom amenities.
Aside from that, will surely come back!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FOM_IMHOTEL, Front Office Manager at I'M Hotel
Responded 17 Feb 2020
Dear Ms. Alicia2484, Thank you for visiting I'm Hotel Makati. We appreciate you taking time to share with us your review and giving us a near-perfect rating. It is through comments like yours that we are kept inspired to work hard in getting the 5-star approval of our guests. On your next visit, I would strongly recommend booking directly with us on imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online. Moreover, direct bookers get complimentary access to our Club Lounge and more benefits such as complimentary early check-in or late check-out, subject to availability. Again, thank you very much. We look forward to welcoming you back again soon. I'm Hotel Management
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This is my second time in this hotel and with reference to my first time review last year (July 2019), this time would like to combine the same significant issue that didn’t mention in the last year review. In general the hotel is located in a very busy area with a lot of activities including restaurants, bars, cafes, etc. Overall staff were respectful, the breakfast area and food ware so good. My review here is not based on standard rooms but on suit rooms, last year I stayed in the mini suit room and this year I decided to upgrade to one bedroom suit which was very spacious with big seating room and bathtub. My concern was housekeeping and CLEANNESS, not all housekeeping staff are professional I noticed this since last time and I thought it won’t happen this time because am staying in a proper suit room but it was worst. Last time I stayed 10 nights and complained this issues to the manager after staying 3 nights after which the action was taking immediately. This time again I stayed 10 nights and found the same situation, seating room floor never vacuumed or mopped, toiletry etc never replaced when they finished, have to call housekeeping from time to time for replacing the consumed items. This time I intentional stayed 7 days without complain to see what would happen, believe me dirty and debris every corner some time had to remove or clean myself! Subsequently, I complained to the manager and asked her to see the room now after cleaning, anyway the action was taken immediately and replaced professional housekeeping staff which I saw the different and from that time on everything was perfect (I finished my last three nights happily). My message here is that, if you have to stay in this hotel assure that not everything is up to standard, you’ve to complain to the manager in order to obtain the satisfactory quality
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip:Good room is on higher floor and facing Makati Avenue or opposite site and the best one is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FRONT OFFICE Manager, Guest Services / Front Office at I'M Hotel
Responded 27 Feb 2020
Dear azkawi, Thank you for visiting I'm Hotel Makati. We appreciate you taking time to share with us your review and giving us a near-perfect rating. It is through comments like yours that we are kept inspired to work hard in getting the 5-star approval of our guests. On your next visit, I would strongly recommend booking directly with us on imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online. Moreover, direct bookers get complimentary access to our Club Lounge and more benefits such as complimentary early check-in or late check-out, subject to availability. Again, thank you very much. We look forward to welcoming you back again soon. I'm Hotel Management
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Unfortunately the advertised Package was a bit misleading for the customer, and some of the inclusions were either not available, or were simply not as indicated. Upon check-in, the staff didn't really know much about the package inclusions so we were forced to pursue them to ensure we got what we paid for. At the Spa, the staff knew nothing about the inclusion of the complimentary upgrade to the Couple Private Retreat. When we asked about it, they first denied it was part of the booking, and then when shown the email confirmation with inclusions, they then claimed it wasn't available. Also the "Romantic Breakfast in Bed" was just the regular in room breakfast service, nothing special. Room standard was clean and plain and based on a basic version of Hyatt Hotel decor. Most staff were generally friendly and helpful, just not prepared well by their Management to deliver their product as advertised. Overall the Hotel identifies itself as a 5 Star Hotel, but in all fairness it sits around 3.5 - 4 Star in reality.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FRONT OFFICE Manager, Guest Services / Front Office at I'M Hotel
Responded 21 Feb 2020
Dear paulhQ4683YB, Thank you very much for sharing your valuable feedback. We are usually commended by our guests because of high quality facilities and service, and it is unfortunate that it was not the case during your recent stay. We have taken your comments into account and rest assured that we will address the area that fell below the 5 star standard and make improvements. On your next visit, I would strongly recommend booking directly with us on imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online. Moreover, direct bookers get complimentary access to our Club Lounge and more benefits such as complimentary early check-in or late check-out, subject to availability. We thank you for your feedback and hope you will give us another opportunity soon. I'M Hotel Management
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I'M Hotel Makati is a modern hotel that is comfortable but they have some ridiculous policies which are expensive , inappropriate and unnecessary.
Be warned this hotel charges you 3000 peso her night of your stay. Absolutely ridiculous and unnecessary so if you stay for 7 nights you will pay 21000 Peso which is about $550 and they actually bill this to your credit card!
Now you wonder why they charged this ridiculous amount because they don't have a minibar or anything inside the room there is nothing it is not in any other hotel rooms so why they make this absurd charge is ridiculous.
The next policy they have is if you have a guest come and visit you they request their vaccination certificate and ID which I don't have a problem with but then when your friend comes back the next day and day after to visit you want to go and grab some food out and about they insist on the time wasting and humiliating exercise of making the person go through this registration process again and again and again. Not only is this not done at most hotels it's totally unnecessary and time wasting and very customer unfriendly.
The hotel itself is modern and the rooms are a decent sized with comfortable beds & they provide four pillows.
They provide dental kits slippers, bathrobes, tea and coffee making facilities and two bottles of free water.
The bathrooms are small and the showers are poorly designed because they have a square box mounted on the wall with sharp corners which is quite dangerous if you would have slipped, and the floors in in the showers are quite slippery.
There is a fixed shower rose and there is also a hand-held shower head which very strangely is mounted at waist height so you cannot use the hand-held shower and put it into its holder and shower that way. A very poor design. The towels are old and cheap.
The swimming pool located on the 2nd level has a modern trendy design where there is a raised walkway with enclosed seating areas with cushions, so you can sit up on these seats and sit back and watch people in the pool or look out over Manila.
I thought this was quite a good idea and a modern design.
There is a small bar fridge but it only keeps things cool and not cold.
The rooms also have a large desk and a sofa so there's plenty of room if you want to use the desk to use your laptop or to place things on.
I would stay here again, however I do think they really need to rethink their ridiculous policies on the excessive unnecessary charges to your credit card per night where no other hotel does that, even hotels that have mini bars and other condiments available.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For a reputed 5 star hotel I’M is not as it should be for the prices it charges (specially when it increases its prices of high demand such as New Year’s Eve. The hotel has started to use clients money on the short term money market by demand a 3000 peso per night deposit. They are very quick to impose the deposit and very slow (up to 7 days after departure ) to release. The boast with the room of two complimentary cans of soft drink in the mini bar, but these are only a one off if you stay more than one night. Sadly the cock roaches inhabiting my room were the biggest I have ever seen.
The breakfast buffet offers a considerable range and choice of foods so it should at the price charged for breakfast, but not to offer pieces of fresh fruit such as bananas apples, oranges or apples Is just poor food and beverage management. Even worse is their offering orange mix drink as orange juice . The hotels highlight of a notice on every table that wasted (leftover) food will be charged to the guest at 300 peso per 100 grams is an absolute insult to each and every guest. A professional F&B manager would have taken usage costs into his costing but to put a sign on every table is an outright insult. I don’t why they offer a buffet.
The cleanliness of the pool is questionable as the glass sides are absolutely filthy.
Having checked in at reception in the lobby then redirected to the 5th floor to check out is just plain outright crazy specially on a very quiet morning such as New Year’s Day.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:When paying top dollar see if you can book a room offering access to the Club Lounge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for the New Year Eve’s countdown. Room toilet is flooding when taking shower. The receptionist from buying the New Year Countdown ticket informed me that open bar is open until 1am but in reality it was 11pm. So I payed 3,800 x 3 pax = 11,400php for a round of drink, left over food, frustration, deceitfulness, over crowded event. So happy New Year IM Hotel #IMHOTELBUDOLISREAL #IMHotel #untrainedReceptionist
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
really liked it, big room at the 14th floor with nice views, super comfy and large bed. they give you a bunch of snacks/juices for free if you like their Instagram profile which I think was nice. the architecture of the pool is really cool with see-through floor that faces the main entrance and cage-like bed areas. unfortunately it is on the 2nd floor and it sooo noisy, you hear cars and scooters' honks literally every 5 seconds which makes it really hard to relax: would have given away the see-through floor for having the pool on a higher floor. cool bar on the last floor with an impressive 360° panorama on Manila and a jellyfish aquarium! sick ;)
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FRONT OFFICE Manager, Guest Services / Front Office at I'M Hotel
Responded 27 Feb 2020
Dear P9116BQalicet, Thank you for visiting I'm Hotel Makati. We appreciate you taking time to share with us your review and giving us a near-perfect rating. It is through comments like yours that we are kept inspired to work hard in getting the 5-star approval of our guests. On your next visit, I would strongly recommend booking directly with us on imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online. Moreover, direct bookers get complimentary access to our Club Lounge and more benefits such as complimentary early check-in or late check-out, subject to availability. Again, thank you very much. We look forward to welcoming you back again soon. I'm Hotel Management
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This hotel is in a great location, Great pool, great rooms. However it is no where near what you’d expect from a five star or even 4 1/2 star hotel.
They have no concept of going beyond to help make you stay.pleasurable.
Theses were the few things that put me off this hotel for good
1. Ask for expresso martini which the whole planet makes, at the rooftop bar, was told they have no expresso and it was too much efforts to get it this was from the bar manager
2. Similar at the pool bar no aperol too much effort to get it from another bar
I can go on, you will enjoy your stay no doubt but do not be fooled by the look of the hotel if you want 5 star service
I’d find another hotel persons ally
I’d also sack the pool bar manager, rooftop bar manager and hotel manager in the process as they are failing in every level of service
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FRONT OFFICE Manager, Guest Services / Front Office at I'M Hotel
Responded 8 Mar 2020
Dear pilo110373, Thank you for sharing your feedback about your recent visit with I'M Hotel. Your comments and feedback are highly considered and most useful for our continuous improvement as we strive to create the most pleasant stays for all our guests. We will investigate what happened and rest assured that this will not fall on deaf ears. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back soon. On your next visit, we strongly recommend booking directly with us at imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online. Moreover, direct bookings get complimentary access to our Club Lounge and more benefits such as complimentary early check-in or late check-out, subject to availability. Again, thank you very much. We look forward to welcoming you back again soon. I'm Hotel Management
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The hotel room and service were good! Staff is very accommodating with requests. Spa areas could be cleaner; the bathrooms should be cleaned more thoroughly/ more often. The sauna was very enjoyable. The massage was alright.
Regarding food, we opted for the 3-course dinner at the roof deck that came with the hotel stay package. I would not recommend getting the 3-course dinner at full price (PHP 1500) as the food itself wasn't particularly noteworthy (except for the matcha dessert, which was good). They also served the appetiser and main course at the same time for some reason, which overcrowded the small table and made it hard to eat.
The breakfast service in the hotel room was definitely an enjoyable experience. The food was plenty and so delicious, I would absolutely recommend getting breakfast with your stay. :) Overall, would definitely come back for the hotel and breakfast stay if I had the chance. The spa, the dinner, maybe not.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at I'M Hotel
Responded 24 Jul 2022
Dear D_Megadoodoo, Thank you for visiting I'M Hotel Makati. We appreciate you taking time to share with us your review and giving us a near-perfect rating. It is through comments like yours that we are kept inspired to work hard in getting the 5-star approval of our guests. On your next visit, I would strongly recommend booking directly with us on imhotel.com or email us at reservations@imhotel.com. We offer better rates than anywhere online Again, thank you very much. We look forward to welcoming you back again soon. I'M Hotel Management
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"If you're not interested in Spa services and do not care about the roof-top bar, you may enjoy your stay here as long as you're ok with unfriendly, slow service"
There are more places to choose from in the Makati area.
PRICE RANGE
S$102 - S$135 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
434
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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