My girlfried has had to stay in Manila, due to requirements for work. She had to be a specific location, and I happen to stumble across this place on google maps, and thought why not try it. Firstly, ht eonly flaw I have about this hotel is the wifi. If you need wifi, DO NOT STAY HERE.. Thats it. Outside of the wifi issuee, I cannot flaw tihs hotel, nor say anything negative about it. My girlfriend had to stay here for a total of 16 nights, and the hotel was super amazing to stay at. The services are great, the facilities are amazing, however, this is the most important thing. I have been working in the travel industry for almost 19 years, and th customer service that my girlfriend has recieved, will rival any 5 star hotel. Knwoing that my girlfriend is travelling solo, the staff ensured they went aboe and beyond, to ensure that she is comfortable, safe and happy. Staff every morning had her "vip" table ready for her and would monitor her, to ensure that she was being harassed by guests during breakfast. They made sure to always have a conversation with her, and although I was not with her, knew everythinhg about me, like I was an inhouse guest. One of the female security staff even cooked a home cooked meal for my girlfriend, and took it to her on day, so she can have a home cooked meal. There was even an issue at the hotel, involving my girlfriend during her stay, and the hotel was onto it immediately, and removed her from the situation, and she would also have staf shadowing her at times ,ensuring her safety. I have made somany friends at this hotel, without having ever set foot there and I cannot thank the hotel enough for everything that they doid for my girlfriend. I wish I had al the staff members names, to individually thank them all, as they deserve a special mention individually too, but I dont, so apolgise for that, but I will thank Mel, as he was amazing from day one, and he ensured my girlfriends comfort, safety and happiness from the moment she firstly checked in. Thank you so much Herald Suites Solana. Keep up the amazing work you do, and I cannot thnk you enough for everything that you have done for my girlfriend, and you should be extremely proud of your staff.…