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Dusit Thani Manila

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1223 Epifanio de los Santos Ave. Ayala Center, Makati, Luzon 12242 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2011)
360
Panoramas (25)
Room & Suite (729)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dusit Thani Manila
Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 134 hotels in Makati
Location
Cleanliness
Service
Value
Travellers' Choice
Dusit Thani Manila is located in the heart of the Philippines' premiere financial district, Makati City. The hotel is 25 minutes from the Ninoy Aquino International Airport, 15 minutes away from the country's major convention centers, right-at-the-doorstep shopping malls and entertainment centers. With 500 guest rooms and suites, meeting and banqueting rooms for up to 1,000 persons, bars and restaurants - The Pantry, Benjarong Thai Restaurant, Umu Japanese Restaurant, Pool Bar, Grab and Go, DFiT Fitness Center and award-winning Devarana Spa. The Celebrations Lounge, the hotel's dedicated events center is located at the Mezzanine level while the 900-square meter Dusit Club Lounge, Library and Gold & Silver Private Dining Rooms are located at the 17th Floor.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
Filipino

Location

Full view
100Great for walkers
Grade: 100 out of 100
148Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
3074Reviews40Q+A100Room tips
Traveller rating
  • 1,256
  • 1,072
  • 418
  • 179
  • 149
Time of year
Traveller type
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Popular mentions
Returning Pinoy wrote a review 26 Nov
1 contribution
+1
I had the most relaxing 3days. Very clean room, very courteous and kind staff. Always offering sincere smile. Amazing choices of breakfast.. a bit salty for some dishes but nothing two glasses of water remedy. Although ingredients are locally sourced and organic. Buffet breakfast every weekend. Thai restaurant within the hotel has offered us authentic Thai dishes. Impressive dinner I could see roasting pig within the buffet restaurant😉. Litson sarap for lunch?☺
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Date of stay: November 2021Trip type: Travelled solo
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Gaudencio S wrote a review 25 Nov
1 contribution1 helpful vote
On my check in dated Nov 24 No Bellman assisted me on my lagguage. On my way to my room a House keeping attendant consistently greeted me.. and asked me How a.m I doing. Simple Greeting Will provide positive reinforcements. Upon entering my room it has a foul odor I immediately called the front desk To my dismay No answer to my Call. So I went out to Find anyone who Will assists me: again the hose keeping assisted me. They put a spray on my room. The next day I tried to Call the front desk to request room make UP. But it kept on tinging So I just went out and Find the House keeping greeted me on my arrival. Again, They provided me the best Service I needed. Indeed, Jenlou and Cris- this 2 House keeping attendant provided me Great Service on my stay.
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Date of stay: November 2021Trip type: Travelled on business
1 Helpful vote
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Ash wrote a review 23 Nov
1 contribution
+1
Staying in this Hotel is a nightmare, im currently check in for quarantine - since day 1 same food has been served everyday, it taste like a gradeschooler's recipe, no standard in preparation and presenstation- they are putting the food on one container with no division, its like eating inside jail. Meal is served very late, breakfast is served sometimes around 0930 and lunch as late as 3 PM, the phone operator doesn't address their guess as maam or sir. Rooms is terribly bad, i tried asking them for pest control because i saw cockroaches on my room. But no improvement. They do not supply new towel daily or beddings,...y entire stay in this Hotel is Horrible, its a nightmare Ps. Attached are the examples of the food served in this terrible hotel
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Date of stay: November 2021Trip type: Travelled solo
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Response from Dusit Manila, General Manager at Dusit Thani Manila
Responded 3 days ago
Dear Mr. Ashy0804, First and foremost, we would like to sincerely apologize for the unpleasant experience during your stay in the hotel. Food quality is one of our highest priorities, and we take feedback like this very seriously. We wish to let you know that after one of our executives met and spoke to you, we actually adjusted the food and service in the main kitchen. In fact, we have a dynamic and talented culinary team that strives everyday to provide a healthy and satisfying environment for the valued guests like you. Thank you for letting us know about your feedback and we really hope you enjoy the remaining days of your stay with us. We look forward to serving you once again. Kob Khun Krub, Stanley Lo General Manager
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rogermatammu wrote a review 18 Nov
1 contribution
I stayed here for it was my company's quarantine hotel choice before I leave again on to the next ship. For more than 2 weeks, until now I'm still in quarantine hotel that means money for the business but their services makes me wonder how It became a 5 star hotel. It's not my first time in a 5 star hotel as a seafarer and with my wife who is an international flight stewardest. we have experiences traveling to different countries and staying in a 5 star hotels. I hope the management will fix this for your future guests. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” –Donald Porterif 1. just check in and when I reach my room the key card access to my door is not working so the staff came to check and said "it's low battery so I need to wait for the mechanical key" for more than 1 hour I'm outside my room waiting. 2. upon entering I was surprised there's no comforter in the bed and the room is too cold. I called the reception to request and she told me there was no available comforter. Shocking! 3. I need to take my medicine and because my food which is 3x a day is included in my accomodation stay then I have to wait to be delivered. The food is always delayed but today is the worst because our lunch arrived at 02:30 PM. I follow up several times at the reception, sometimes they don't answer the call, even if you call the operator, no one answers. 4. I requested upon check in for ′′NO pork and beef ′′ due to some health issues but they still gave me pork. I immediately informed my concern to the manager so she sent some bread and pasta just for me to have something to eat. (Thank u Ms. AL) 5. The sink is always clogged. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” –Henry Ford
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Date of stay: November 2021Trip type: Travelled on business
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Response from Dusit Manila, General Manager at Dusit Thani Manila
Responded 3 days ago
Dear Mr. Roger, Thank you very much for sharing your feedback on your recent stay with us. It is with great concern that we learned about your unpleasant experience and we sincerely apologize for the factors that contributed to the poor impression of the hotel. We have implemented safety precautions due to COVID-19 and we have adjusted some operational protocols which you might have gone through. We assure you that these adjustments have nothing to do with the quality service and amenities that our team is providing, instead we focused on enhanced hygiene and sanitation practices for quarantine rooms. We take pride in the opportunity to serve you and we hope you’ll be able to experience a gracious stay that our hotel is known for the next time you visit us- hopefully under a different circumstances. Stay safe and healthy! Kob Khun Krub, Stanley Lo General Manager
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beriozaspo15 wrote a review 12 Nov
9 contributions1 helpful vote
+1
Very convenient stay during my quarantine for almost six days. I recommend the executive suite, because you have a bit more space for exercise in your room. Food is very delicious and the rooms are very clean thanks to Ms. R. A. Rosanna and her Colleagues. I really appreciate the effort of the Dusit Thani staff in Manila... Overall a great stay! Regards Captain Marco
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Date of stay: November 2021Trip type: Travelled on business
1 Helpful vote
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Response from Dusit Manila, General Manager at Dusit Thani Manila
Responded 1 week ago
Dear beriozaspo15, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience in our executive suite. Our staff will definitely be happy to read about your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again. Kob Khun Krub, Stanley Lo General Manager
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PRICE RANGE
US$106 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dusit thani manila hotel makati, dusit thani hotel manila, dusit makati, manila dusit thani hotel, dusit hotel makati
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
500
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Frequently Asked Questions about Dusit Thani Manila
Which popular attractions are close to Dusit Thani Manila?
Nearby attractions include Ayala Center (0.4 km), Balikbayan Handicrafts (0.3 km), and Landmark Makati (0.5 km).
What are some of the property amenities at Dusit Thani Manila?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dusit Thani Manila?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Dusit Thani Manila?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dusit Thani Manila?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Dusit Thani Manila?
Conveniently located restaurants include Benjarong Thai Restaurant, UMU Japanese Restaurant, and The Pantry at Dusit Thani Manila.
Are there opportunities to exercise at Dusit Thani Manila?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Dusit Thani Manila have airport transportation?
Yes, Dusit Thani Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dusit Thani Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Dusit Thani Manila offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dusit Thani Manila?
Many travellers enjoy visiting Bonifacio High Street (2.8 km), Casa Manila (7.0 km), and Fort Santiago (7.8 km).