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Edsa Shangri-La

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Edsa Shangri-La
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1,631 Reviews from our TripAdvisor Community

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Showing 1,529: English reviews
Quezon City, Philippines
Reviewed 1 March 2016

My overall experience at this hotel is excellent in every aspect. This is a real 5-star hotel! I certainly will recommend it to anyone who wants first class and can afford it. The staff is first class, truly exemplifying the well-known Filipino hospitality.

Review collected in partnership with shangri-la.com
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Helpful?
Thank renep308
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear renep308, Thank you for choosing Edsa Shangri-La, Manila. We appreciate your recommendation of our hotel, and we are greatly heartened by your positive words about the hospitality of our staff. Rest assured that we will continue giving all our guests a memorable, meaningful experience. We look forward to seeing you again soon. Yours sincerely, Amit Oberoi General Manager

Vancouver, British Columbia
Reviewed 29 February 2016

We have just returned from a wonderful 10 days at the EDSA Shangri-La. Our visit coincided with Lunar New Year and Valentine's Day and despite the hotel being completely booked, service was top notch throughout the hotel. With the traffic as it is in Manila it is a bonus that the hotel is located adjacent to several large malls catering...

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Helpful?
Thank ShawnCornell
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear ShawnCornell, Thank you for choosing to stay at Edsa Shangri-La, Manila during your recent trip to the Philippines. We are delighted that you had a pleasant stay. We highly appreciate and value your feedback about our pool, our accommodations, and our staff. Rest assured that we will continue serving you consistently with the Shangri-La brand of hospitality you have...

Los Angeles
Reviewed 29 February 2016

excellent Staff, always treat you like your the only one there. always willing to help in anyway they can and always with a smile. rooms are very clean and well maintained the ambiance is great makes you feel good ent staff

Review collected in partnership with shangri-la.com
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Helpful?
Thank A8554GYdavidh
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear A8554GYdavidh, It was a pleasure to have you stay with us during your recent visit to Manila. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you very much for your positive feedback about the upkeep of our rooms and the hospitality demonstrated by our staff. We are greatly heartened by your kind...

Henderson, Nevada
Reviewed 27 February 2016

This is the 4th time visiting the Edsa Shangri-La and always pleased with the service, food and amenities. The staff is very courteous, friendly and helpful to any of our needs. I love coming here. The pool and spa room is extremely relaxing which allows me to sleep better after working in the evening.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Justin F
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Justin F, It was a pleasure to have you stay with us again on your recent trip to Manila. Thank you for consistently choosing Edsa Shangri-La, Manila. We are immensely pleased that you've enjoyed all the times you stayed with us. We appreciate your positive feedback about our service, our food, and our facilities. Your comments have greatly encouraged...

Manila
Reviewed 27 February 2016 via mobile

We stayed at the hotel for the holiday so the kids can swim and try the water slide. It was a usual stay like any of our stays other in other hotels. Service is excellent. Room is clean. Staff is courteous in all parts of the hotel. But I think what sets good service from excellent service is when the...

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Helpful?
1Thank Itchyfeet19
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear itchyfeet19, Thank you for staying at Edsa Shangri-La, Manila. We're very delighted to hear that you were happy with our room and our staff. Thank you also for taking the time to tell us about your son's emergency. We appreciate your positive feedback about the way our staff handled the situation, and we hope that your son is doing...

Reviewed 23 February 2016

I have stayed in many 5 star hotels in asia, I was expecting more but on average the room was comfortable and the service at the restaurant was fantastic. Things to improve on... wi-fi was virtually non-existent.. I was here on business and on many nights I was not able to connect to the wi-fi..the status is always weak or...

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Helpful?
1Thank Ruby H
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Ruby H, Thank you for staying with us during your recent visit to Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We appreciate your taking the time to let us know about your dissatisfaction with the quality of our Wi-Fi, the upkeep of our accommodations, and...

Quezon City, Philippines
Reviewed 22 February 2016

Hotel room is nice but now lacks a bath tub. It does have a seat bench in the shower room. The health club is newly refurbished with a modern look although I prefer the original oriental design. Breakfast at Heat is good. Don't know why they phased out the ice cream in the morning. You can get DIY coffee and...

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Helpful?
1Thank H C
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear H C, It was a pleasure to have you stay with us again. We are glad that we met your expectations. Rest assured that we will continue serving you with the Shangri-La brand of hospitality you have come to expect from us. We look forward to welcoming you again in the future. Yours sincerely, Amit Oberoi General Manager

Singapore, Singapore
Reviewed 22 February 2016 via mobile

We have reserved a private room at Heat for guests of 30 for our wedding reception. Food was very good, with huge variety. The hotel room was is everything expected of Shangri-la. It has international sockets everywhere, quick Wi-Fi connection, good big sized bed, toilet and tub are clean. The location is convenient as it is along the main road...

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Helpful?
2Thank Cora I
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Cora I, Thank you for choosing to stay with us during your recent trip to Manila. We are immensely pleased that you had an enjoyable stay and that we consistently met your expectations. We appreciate your positive feedback about the quality of our food, our rooms, and our Wi-Fi. Thank you also for your kind words about the hospitality...

Nérigean
Reviewed 21 February 2016

From the attentuon of security guards and service personnel, to outstanding quality of products, comfort of the rooms as well as the facilities - everyone everywhere going that extra mile to give the customers a unique customer experience. Thank you!

Review collected in partnership with shangri-la.com
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Helpful?
1Thank AnnetteEngelsgaard
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear AnnetteEngelsgaard, It was a pleasure having you as a guest during your recent visit to Manila. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about our staff, our rooms, and our facilities. We are greatly heartened by your feedback, and we will continue to serve...

Jakarta, Indonesia
Reviewed 21 February 2016 via mobile

Well, the first impressing actually good, the staff that greet me during check in was nice, by the time I arrived she already check me in. But yhe information not clear since she mention that my room not included breakfast meanwhile it already did. The room standard, well its an old hotel with toilet that not worked well (to flush...

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Helpful?
Thank Wicak P
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Wicak P, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction. In order to serve you better, we have reviewed and shared your comments with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 

Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Price Range: $183 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Edsa Shangri-La staff and other travellers.
10 questions
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Holland PA
over a year ago
Vienna, Virginia
over a year ago

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Questions? Get answers from Edsa Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a high room and if your a non smoker make sure to state that during booking.”
 of 5 bubbles VinceDel12345, 14 Feb 2017 | Read review
“If traveling as a group, request to be on the same floor due to room card access”
 of 5 bubbles charlesb205, 7 Feb 2017 | Read review
“stay at club level and directly check-in at the 14th floor of garden tower so you'd skip the crowds at the lobby”
 of 5 bubbles chelann, 4 Feb 2017 | Read review
“Room facing Ortigas center”
 of 5 bubbles LizSulit, 1 Feb 2017 | Read review
“Rooms on the 7th floor especially the suite overlooking the pool area”
 of 5 bubbles Jujubox26, 14 Jan 2017 | Read review
5 of 5