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Holiday Inn Manila Galleria

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698 Reviews from our TripAdvisor Community

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Showing 630: English reviews
New York City, New York
Reviewed 1 February 2017 via mobile

Feb 1,2017 - This is my go to hotel when we come visit the Philippines once or twice a year . Excellent customer service and it's in a good location . This time the building facade is under construction so the pool area has coverings , how can I swim and tan??? This should have been on the website that...

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Helpful?
Thank RYAN F
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you for taking the time to write us a review during your recent stay. We sincerely apologize that your recent stay fell short of expectations due to the ongoing construction and maintenance. We are in the process of improving to provide the best experience for our guests. Rest assured that...

Reviewed 14 January 2017

This is an excellent location, it's directly connected to the Galleria Mall and Crown Plaza on the other side, so we had many food options in our week stay. I used their business center and they were very friendly and helpful. All great people and very pleasant even passing in the hallway. The only reason I could not give this...

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Helpful?
1Thank Edward C
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review of Holiday Inn Manila Galleria It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay, especially the location and service. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards....

Garland, Texas
Reviewed 6 January 2017

This is not a fancy hotel but location is good if you are traveling North of Manila. Room is spacious and clean but elevator service is slow. Staff are very helpful and polite. Restaurants are adjacent to the hotel building, there is no shortage of food to choose from. Robinsons Galeria is also a walking distance.

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Helpful?
Thank William_Nisperos-Tx
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review of Holiday Inn Manila Galleria It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay, especially the service, location and food options. We apologize for the inconveniences you faced during your stay, as that is not up to our...

Reviewed 2 January 2017 via mobile

Quite an old hotel. Elevator takes so long because it services all floors from parking to room floors. The room was spacious enough for a family of 4. Food wasn't so fantastic but decent. A good business hotel.

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Helpful?
Thank Ma. Clarice M
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you very much for your review of Holiday Inn Manila Galleria regarding your stay. It is such a relief knowing that you have enjoyed your stay despite the challenges you have encountered. We hope to have the possibility on welcoming you again soon.

Manila, Philippines
Reviewed 26 December 2016 via mobile

We stayed here on Christmas eve and overall it was awesome. Room is spacious, nice mini bar, bathroom was huge and the shower is great. It's clean with complete amenities. The king sized bed seemed to be a bit small as I've seen bigger king sized beds in other hotels. Cable tv was unstable. It goes blank and you need...

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Helpful?
Thank Arla37
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate your warm words about your stay at Holiday Inn Manila Galleria. We are very happy to learn how much you have enjoyed your stay with us. We are looking forward on welcoming you back on your next visit soon.

quezon city
Reviewed 26 December 2016 via mobile

Staff although sparce was very polite, professional, friendly and accommodating. When I called in for extra toiletries, I didn't have to wait long. Room was big enough although looked old and worn. Bathroom was a bit outdated but on the plus side it had a bidet. ( stayed at a 5 star hotel which didn't have one). It was clean...

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Thank alias34
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review regarding your stay at Holiday Inn Manila Galleria. We are pleased to know that you had a good overall experience despite the issue you have encountered. We hope to see you on your next visit soon.

Pasig, Philippines
Reviewed 25 December 2016

Stayed there for my preparation for our Christmas Party. The unit is elegantly appointed; one that you would expect from a real hotel. Room is ample and clean. Bed is very comfortable, and the bath is really good. Buffet breakfast is somewhat of a mix; food was great but there were a lot of people then! 10 to 11 December...

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Thank GioRamos
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking the time giving us a review regarding your stay at Holiday Inn Manila Galleria. We are happy to know that you have enjoyed your stay with us. We are looking forward on your next visit soon.

Reviewed 23 December 2016 via mobile

I booked a 2-br suite via agoda. I was surprised to see the rooms because they were bigger than expected. My family and I were happy that we picked this hotel. Breakfast was great! Accessibility to Robinsons galleria was definitely a plus. I don't mind coming back to this hotel again in the future 😊

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Thank Karen M
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review of your stay at Holiday Inn Manila Galleria. We are very delighted that our room and food is to your liking. We hope to see you on your next visit soon.

Makati, Philippines
Reviewed 20 December 2016 via mobile

If you like old school hotels then this one's for you. Rooms are big and spacious. Beds are quite smaller but works. Elevators took a long time (some were under maintenance when we were there). Room keys were kind of hard to use. Had to request for new ones. Hotel staff are very accommodating and service is fast. They are...

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Helpful?
1Thank Noreen_Owen
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for lending us your time on reviewing our hotel during your stay. We’re glad that you find our hotel comfortable and accommodating. The location of Holiday Inn Manila Galleria is definitely one of our advantages. We hope on seeing you visiting us again soon.

Sydney, Australia
Reviewed 16 December 2016 via mobile

Below standard for a Holiday Inn. Room was big (we had a corner room) but layout not nice, wallpaper peeling, looks like very dirty carpet. Towels not typical white. Only 3 lifts servicing the entire hotel; not enough and we had to wait a long time most of the time. Breakfast buffet was so-so. Decent choices but quality was not...

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1Thank EmilyO71
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review of your stay at Holiday Inn Manila Galleria. We apologize that your stay didn’t meet your expectations. We are constantly looking to improve our service therefore your feedback is very important to us. I hope that we will have the possibility to welcome you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: $99 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com and Hotels.com so you can book your Holiday Inn Manila Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Pasig, Metro Manila, Philippines
Hotel Style:
#4 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
5 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

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Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room higher than 10th floor and rooms that end in 10's”
  • My messy room with wood furniture in the foreground
  • City view from my room
  • My nightstand with antique master control! Love it.....
 of 5 bubbles ROCROC62, 13 Mar 2017 | Read review
“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
 of 5 bubbles ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
 of 5 bubbles , 5 Feb 2017 | Read review
“Get a higher floor for a better view of the city!!”
 of 5 bubbles allysab2017, 31 Jan 2017 | Read review
“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
5 of 5