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Harolds Hotel

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Harolds Hotel
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428 Reviews from our TripAdvisor Community

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Showing 369: English reviews
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A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

I'm always particular with courtesy and services and Harolds Hotel definitely aced it! I'm not that difficult to please, but I'll never forget the people and their services. Thank you for everything!!

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EdTongco, Manager at Harolds Hotel, responded to this review

Dearest Guest, Greetings from Harolds Hotel! We greatly appreciate your kind words. It is our pleasure to ace your standards of service and courtesy. Here at Harolds Hotel, we are passionate about making sure that your stay here with us is worthwhile. Looking forward to your next visit. Yours in service, Ed Tongco General Manager

Reviewed 3 days ago NEWvia mobile

Ordered room service. The wine list was delivered together with the food despite multiple request that they deliver it first so we could order ahead. When we were done eating, we asked them to send someone to take the dishes away. But no one did. Also, aircon was not working.

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1Thank Kathy C
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Kathy C, Greetings from Harolds Hotel! Please accept our sincere apologies for the inconvenience you have experienced. Here at Harolds, we have always placed the highest importance on the welfare of our beloved guests. We thank you for informing us of the matter. It was an unforeseen incident and I am taking full responsibility if the responses made did...

Arendal, Norway
Reviewed 2 weeks ago via mobile

We spent one night arriving in the Philippines after a 24 hour long journey! TripAdvisor recommended the hotel for their comfortable beds, and they were right! We had a king size bed in a spacious room, and got all rested up! The roof terrace is nice and quiet, and the breakfast was enjoyable with various and tasty food and friendly...

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Helpful?
1Thank aGeorgson
EdTongco, Manager at Harolds Hotel, responded to this review

Dear aGeorgson, Warm greetings from Harolds Hotel! Thank you for your very kind words. We are delighted that you were comfortable and well rested after your 24 hour long journey. At Harolds Hotel, we always make sure that you get the best kind of experience. Rest assured, we will maintain these standards and keep you satisfied on your next visit....

Schiedam, The Netherlands
Reviewed 2 weeks ago via mobile

Stayed here after 16 hours flight. Ticked all the boxes. Nice bed, good bathroom and amazing roof terrace where a warm philipino welcome awaits you. Enjoy your stay here ween going to Cebu city, did not see a lot else so have no other refference.

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Helpful?
1Thank Sander V
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Sander V, Warm greetings from Harolds Hotel! Thank you for all your kind words. We are delighted that we ticked all the boxes! It is always our goal to give you the best kind of service, one that will leave a mark and keep you coming back. We look forward to seeing you again on your next visit. Yours...

Reviewed 2 weeks ago

The staff from FO, F&B, House keeping, and concierge are professionals. I'm a long-staying guest and the level service that they gave me was exceptional. They would always greet you with a smile. The simple things like the towel origami as call it was a nice touch. They're very creative. Whenever my group would arrive for breakfast, we would be...

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Helpful?
1Thank Benjamin D
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Benjamin D, Warm greetings from Harolds Hotel! Thank you for your generous review. We are delighted that you enjoyed your stay here with us. At Harolds, we make sure you have the best experience that is very close to home. I will let the team know about your shout outs, I know they will appreciate it. We are looking...

Trieste, Italy
Reviewed 4 weeks ago via mobile

Nice hotel i think best in cebu for this price i stay 4 night and i paid around 300 euro with brekfast include (that is very good also) No pool, and in the city maybe u dont need. Room is clean and big with large bed. Service is good too. High reccomand this hotel!

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1Thank Christian K
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Christian K, Greetings from Harolds Hotel! We appreciate your very generous and kind review. It's a delight to know that your stay with us was comfortable and satisfying. Here at Harolds, we aim to give you the best kind of service. We are looking forward to be a part of your next adventure in Cebu! Yours in service, Ed...

Kuwait
Reviewed 4 weeks ago

Spent two nights at the hotel, spacious rooms. Comfortable bed, clean toilets and good aircon, only wifi was a bit week. They have a free shuttle to Ayala mall. Receptionists very friendly and helpful, we couldnt have the breakfast buffet as we had early morning tours but the hotel made provisions of breakfast box's Stayed February 2017, travelled with friends

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1Thank Stacy020
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Stacy020, Warm greetings from Harolds Hotel! We appreciate your kind review. We are delighted that you enjoyed your stay here at Harolds. It is our pleasure to make your stay as comfortable as you are at home. Looking forward to your next visit. Yours in service, Ed Tongco General Manager

Manila, Philippines
Reviewed 4 weeks ago

Maybe because it was Valentines Day that the hotel was packed (the lobby was crowded even the restaurant and the bar) but the rooms are clean and spacious enough (they have adjoining rooms but i dont why they did not give me rooms that are adjoining or rooms near each for easy communication with my co-workers). Their function hall is...

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Helpful?
2Thank Joicel S
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Joicel S, Greetings from Harolds Hotel! Thank you for your kind review. We are delighted to know that you enjoyed your stay with Harolds! We will continue to keep up the good work and make sure that our hotel standards of quality service are met. We look forward to seeing you on your next visit. Yours in service, Ed...

Liverpool
Reviewed 22 February 2017

Harolds is a nice relaxing hotel, once through the doors the noise of the traffic is quickly forgotten. Staff are very polite and are quick to respond to any request. There is a lovely rooftop bar where you can enjoy a nice drink and food. Our room was spacious and clean. The bed was comfy and the shower worked a...

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Helpful?
1Thank Linda D
EdTongco, Manager at Harolds Hotel, responded to this review

Dear Linda D, Warm greetings from Harolds Hotel! We appreciate your kind review. It's a joy to know that your stay with us was worthwhile. Here at Harolds, our main goal is your satisfaction and comfort. Your great experience means so much to us because it makes our efforts very rewarding. Looking forward to seeing you again. Yours in service,...

Los Angeles, CA
Reviewed 21 February 2017 via mobile

Definitely a very nice hotel. I had a top floor (12th floor) room with a nice view of Cebu. Non-smoking room and no odor of smoke present in the room. The windows are not double glazed so you can hear quite a bit of noise from the road, especially on the East side of the building facing the main avenue....

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1Thank jargafan
EdTongco, Manager at Harolds Hotel, responded to this review

Dear jargafan, Warm greetings from Harolds Hotel! Thank you for taking time out of your busy schedule to leave us a review. Its a delight to know that you enjoyed our gesture to making your stay comfortable and satisfying. Rest assured, we are improving our services to ensure that your stay will be better. Looking forward to your next visit....

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
HAROLDS HOTEL offers a vantage point to guests with business or leisure reasons in the city. Situated in the uptown area of Cebu City, about 30 minutes away from Mactan International Airport, Harolds Hotel is only ten minutes away from financial districts, government offices, universities and colleges, and major shopping centers. ... more   less 

Additional Information about Harolds Hotel

Address: Gorordo Avenue | Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $74 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harolds Hotel 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Harolds Hotel Cebu Island/Cebu City
Hotel Style:
#3 Spa Hotel in Cebu City
#4 Business Hotel in Cebu City
#5 Romantic Hotel in Cebu City
#7 Family Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Harolds Hotel staff and other travellers.
10 questions
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Questions? Get answers from Harolds Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try their breakfast buffet!”
 of 5 bubbles 262benjamind, 11 Mar 2017 | Read review
“Backside rooms were very quiet.”
 of 5 bubbles , 7 Feb 2017 | Read review
“Book in advance....it is worth it...”
 of 5 bubbles 357stuarti, 28 Dec 2016 | Read review
“Room 1008 has a nice view of the mountains and is quiet at night from street noise.”
 of 5 bubbles tomdB4618TH, 11 Dec 2016 | Read review
“Ask for a room that has windowed bathroom - they are larger”
  • 12th floor room with windowed bathroom
  • My second room
  • View from roof top bar
  • 12th floor room with windowed bathroom
  • The larger 12th floor room
 of 5 bubbles morfish, 11 Dec 2016 | Read review
5 of 5