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Diamond Suites & Residences

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201 Reviews from our TripAdvisor Community

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Showing 186: English reviews
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Eagan, Minnesota
Reviewed 1 week ago via mobile

We had a pleasant experience for several days as we visited with family and adjusted to the time zone. They only had twin beds available but they were comfortable. The bathroom was okay except for low water pressure. The location is great for going to the Ayala mall and catching transportation to other parts of Cebu City. It features one...

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Helpful?
Thank MGMoss
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear MGMoss, Thank you very much for the comprehensive review. We are glad to know that our beds, location and breakfast were able to reach your standards. We apologize for the inconveniences you had experienced with us. Your concerns are well-noted and we are already solving these issues. Again, thank you for choosing Diamond Suites Cebu and we look forward...

Reviewed 2 weeks ago via mobile

It's very close to Ayala center, beds are comfy, they have a tiny and basic fitness center, they have a tiny pool for kids. Good deal for 40usd. However, the hot water in the shower is not not working properly and the shower knob fell off when I turned it. Room service food was served late, cold and didn't taste...

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Helpful?
Thank BorisDelfin
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear BorisDelfin, Thank you for expressing your thoughts with us. I would like to apologize for the inconveniences you had experienced during your stay. Your concerns are well-noted. We will make sure that these will be addressed immediately. Nevertheless, we still hope that this will not be the last time that book with us. Sincerely, Katherine S. Angala General Manager

Perth, Australia
Reviewed 2 weeks ago

Staff members always happy and helpful.I booked originally on internet with Hoteling.com in April only to get a letter 3wks after booking from UK liquidators of insolvency.No money paid to hotel in Cebu.I contacted Diamondsuites direct and spoke to Airen Villagracia in reservations who was very accommodating of my situation and helped me to salvage my booking at NO extra...

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Helpful?
1Thank william c
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear William C, Thank you for sharing your experience with us. We are glad that our reservations officer was able to help you with your booking concerns as we, at Diamond Suites & Residences, try to help your guests in any way we can. It is good to know that you appreciate our customer service, facilities, amenities and eour strategic...

Houston, Texas
Reviewed 3 weeks ago

The staff members at Diamond Suites are very professional and friendly at the same time. What I noticed from everyone is the smile they wear while at work. When I get out of my room, I am greeted with big smiles and a pleasant "Good Morning Ma'am" by the crew cleaning the floor. Front desk staff members smile from ear...

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Helpful?
Thank Gi G
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Gi G, Thank you very much for taking time in writing this extensive review. We, at Diamond Suites & Residences, feel empowered and proud to be providing our guests not only complete facilities and amenities but also quality customer service and security. Being compared to Marriott is such an honor and we are every grateful to loyal guests...

Reviewed 4 weeks ago via mobile

Good service. Great Staff esp. The front desk people. They're so friendly. They are prompt as well whenever we need extra towels they would deliver it right away. They also have good food ☺ keep it up guys!

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Helpful?
Thank miserykilledb
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear miserykilledb, Thank you very much for sharing your thoughts with us. It is very important to us that we know what our guests think about our hotel. We are glad that you appreciate our customer service and food. We look forward to seeing you again here at Diamond Suites & Residences. Yours truly, Katherine S. Angala General Manager

Cagayan de Oro, Philippines
Reviewed 5 weeks ago

Not a upend Hotel but its better than a business hotel. The rooms are spacious. Complete with amenities like water and snacks. Free Wifi and the staff are courteous. Very near Ayala mall and center of Cebu. Value for money is very good. I Highly recommend this places, been going here more than 7 times and every time I expect...

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Helpful?
Thank Mac H
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Mac, Thank you very much for your wonderful feedback. We do our best to provide our guests the best customer service, facilities and amenities. Thank you for being our loyal guests and for recommending us. Please do not hesitate to call us should you need any assistance. More power to you! Cheers! Sincerely, Katherine S. Angala General Manager

Reviewed 19 January 2017 via mobile

Been here a lot of times, food is ok, friendly staff, spacious room, nice pool.. location is perfect since it's just a walking distance from malls, bars and restos... will definitely recommend to my friends.. 😊😊😊

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Helpful?
Thank Carren C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Carren, Thank you very much for your very positive feedback. We are very glad to know that you are our loyal guest. I would like to invite you to keep on coming back for more. Also, thank you very much for the recommendation. Cheers! Sincerely, Katherine S. Angala General Manager

Reviewed 9 January 2017 via mobile

Stayed first week of January mainly because of price and location. For the price I paid I think the hotel is ok. PROs: very friendly staff, very good location, average wifi, nicely appointed room. One thing that really stands out - the bathroom amenities are above average, complete towel set that smell really fresh and soft, they provide complete supplies...

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Helpful?
Thank Victor T
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Victor, Thank you very much for pointing out the pros and cons of our hotel. Your concerns are well-noted. In fact, we have already fixed the toilet drain problem. Also, thank you very much for your recommendation. We hope to see you again soon here at Diamond Suites. Sincerely, Katherine S. Angala General Manager

Reviewed 1 January 2017 via mobile

This hotel is my favorite for long stay if your planning to stay for a week. Rooms are Very Neat and Clean. Customer Service is on the top. The employees are Very Honest I Left important valuable items such passport and expensive purses on the lobby. They tried to reach out and call me asap to return all my belongings....

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Helpful?
Thank Diane C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Diane C, Thank you for expressing your thoughts about our hotel. I am very grateful for having loyal and appreciative guests like you. We strive to provide the best service Cebu has to offer. Looking forward to having you here again. Sincerely, Katherine S. Angala General Manager

Norway
Reviewed 1 January 2017

Walking distance to Ayala Mall - this is most important during Christmas cause taxi queues from Ayala can be very long! Walking distance is 10 minutes. Front desk was friendly and service minded in all ways. Ordinary breakfast / restaurant. Pool on 6th floor is nice and you have sun from 9-10 morning till afternoon (in the shadow of other...

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Helpful?
Thank MorJon
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear MorJon, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. I am glad that our hotel has given you the convenience of walking from the hotel to Ayala Center Cebu. We look forward to seeing you again soon. Sincerely, Katherine S. Angala General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $49 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
8 questions
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Manila, Philippines
1 month ago
Los Angeles, California
OC California
over a year ago

See all questions (8)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with a window if you want a view”
 of 5 bubbles A9792OGwilliamc, 7 Feb 2017 | Read review
“This facility it close to a big mall and some restaurants.”
 of 5 bubbles 124gig, 4 Feb 2017 | Read review
“get a room not facing the road”
 of 5 bubbles 64MacH, 23 Jan 2017 | Read review
“Remember to ask if the room has view / window!!”
 of 5 bubbles MorJon, 31 Dec 2016 | Read review
“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, 18 Mar 2016 | Read review
5 of 5