The hotel needs a major upgrade and renovation. No bidet, the bathroom is gloomy, lighting is bad. The wooden cabinets creak and no USB ports to charge, limited amount of electric sockets near the bed. The TV is old. There are better hotels in the metro, but what they lack in modern facilities they make up in service.
Hotel itself is very good. However their outsourced transportation was not good. The hotel breakfast was very good because of the selection and sumptuousness. The room are 4/5 because I saw some stains but overall it was clean.
it was pretty standard. one which you would expect from a hotel. nothing that stands out. the food in breakfast buffet was really good and the waiters were so accommodating. Wasn't able to use all the amenities that were provided for like the pool though
The most important asset, people, from the ranks to the officers, were amazingly accommodating, warm and workaholic. My sincere commendations! Marco Polo Cebu Plaza is an epitome of a discipline, well trained and pleasant work Team.
For sure to check in again in this hotel Staff is great accomodations is great , Service is great.not all facilities was open when we checked in though (spa was closed) but over all this Hotel is Very good.
Checkin in and request to extend check out (it was a slow Monday) was easy and the staff was friendly and accommodating of my other off-the-norm requests <3 I wasn't able to take advantage of the amenities or restaurants, but thoroughly enjoyed the view from my seaside room as the property has some luscious greens across to enjoy.
Accommodation was great; everything was clean. Food was excellent. Service was good; check in and check out were quick and easy; my questions/concerns were answered. My only complaint: bathroom needs a bidet.
Staff was great. Room service personnel, reception, concierge etc. Everyone was polite and accommodating. However there were inconsistencies with your policy that lead to an argument with one manager which ruined my whole outlook. The thing is, we just wanted to ask why one was insisting a different policy whereas other personnel was also insisting a different one. We were talking about corkage charges. Again, we just wanted to clarify the inconsistencies of one personnel to the other, we don't mind following rules, it's just that, they have been saying different ones that we were not to be charged if we go here/eat here, that it's only 1500, it's only 500, then it was 2000. You can carry the food one by one etc. The staff were in shambles, as were I as they have been saying different stuff. Please also note that apart from the Take Away, we also bought food and drinks from In-Room services but we've already been staying at the hotel for 3 days (booked 5 days) (we accommodated at least 8 rooms due to an event) of course we'd also love to add variety. PLUS, I already asked their corkage guidelines before ordering out, that's why I was annoyed why on the lobby when the delivery came, the other staff said a different policy. It was INCONSISTENT. Then your Manager came to and rudely insisted on her side, that we were already given a discount, then she cut us off. The issue then got another solution.. that was neither said in our exchange. Again, food was great, staff was great.. It's just this one particular manager that made me hate my stay there due to her being rude. You may think I'm stingy but you can ask the housekeep that I tip generously, and he deserves it. So this really isn't about me wanting to save money on corkage, it's inconsistency with your staff's knowledge and your managers rudeness. …
our overall stay in the room was great and the view was amazing from our window. If I will nitpick, I can only talk about how there is no charging station next to the bed. and I would have liked it better if the bathroom had a bidet. finally, this might be just an extra step but if management can do it, I'm sure colored haired people would really appreciate having shampoo that doesn't have sulfate in it. But like I said, those are nitpicks. The staff were so kind and gracious, the place was beautiful, the food was amazing, and the view is to die for. Definitely would book again and would tell me friends too.
This is by far one of the best resorts I have stayed at! Amazing accommodations, extremely friendly and attentive staff! The best food, Buffay, ever! Best of the best !! I definitely recommend!! Will be back for sure I love everything about this Hotel!!