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Palazzo Pensionne

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128 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Sooke, Canada
Reviewed 6 November 2015

We stayed here for three nights after a plane of ours was cancelled. We booked in short notice. Pros. - lovely staff. Very friendly and willing to answer any and all questions. - let us check in at 9am with no extra fees, incredibly kind of them to do. - large room with a nice bathroom. Very clean on check...

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Helpful?
Thank Dirty_Bindle
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear DirtyBindle, We are glad to read you that had nice experience with us. However, were very sorry about your ant bites. We could have prevented it, if you let us clean your room everyday. We are on a tropical country. So, expect ants if food is not properly disposed. Were sorry, Regarding the noise, as we are improving our...

Philippines
Reviewed 8 October 2015

Earlier this year, when my wife and I had a medical appointment scheduled for Cebu University Doctor's Hospital in Cebu City, Philippines, I was looking for an inexpensive and nice place to stay for my wife, daughter-in-law and I to stay in for a couple of days. After researching the internet, I came across: Palazzo Pensionne House, which is similar...

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Helpful?
1Thank Paul V
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Paul V, We're very happy to read you had a great stay and a wonderful experience with us. We look forward to having you with us again. Sincerely, Palazzo Pensionne Management

Saudi Arabia
Reviewed 10 September 2015

We got an executive deluxe room with two double beds plus we added an extra bed so that fits 5 persons in one room. We rented two rooms since we are 10 in all. The room and CR was very clean for a budget hotel, it's also very spacious. This is a well maintained pensionne house, you can see that...

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Helpful?
Thank talavalino
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Talavalino, We are happy to read that you and your barkada had a great stay with us last Sinulog celebration. Our location is very convenient during Sinulog, as we are inside the Sinulog route. Mango Square and Ayala where different party events is just a walking distance. We will check on our menu, and try to improve on our...

Reviewed 7 September 2015 via mobile

Im currently staying at room e2c in Palazzo Pensionne. I got a free upgrade because they wanted to grant my special request. I needed it for work and i emailed earlier to make sure i get a room with good wifi. The staffs were great, they greeted me with a smile. I will post another updated after my trip here...

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Helpful?
Thank althea laureen l
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Althea Laureen, Thank you for taking the time to share a review. We are very happy to read that you had a great stay with us, and our staff accommodating your needs. More improvements is underway. We look forward to having you with us again soon. Sincerely, Palazzo Pensionne Management

Cebu City, Philippines
Reviewed 14 July 2015

I love this place! It is very affordable and safe. It has an easy access to the mall, hospitals and banks. Aside from the good quality of its service the staff are very accommodating and friendly. It has a free wifi and meal too, so you can save a lot.

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Helpful?
Thank Jade S
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Jade S, We are happy that you love your stay with us, and our staff giving our personalized Palazzo service. Our location is very convenient if going to malls, banks and hospital, and a easy escape on Cebu's growing traffic problems. We thank you for taking the time to share a review and we look forward to having you...

Reviewed 5 July 2015 via mobile

Don't be deceived by beautiful photos in booking.com or elsewhere. It's an outdated hotel which hasn't been renovated for years. The room smells and the furniture had been made before I was born. Our ferry to Tagbilaran was cancelled and we were forced to stay for the night. I'm sitting in this horrible shabby place now and wish the night...

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Helpful?
Thank Armandasfamily
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Armandasfamily, The hotel welcomes feedback from our guests and we thank you for this opportunity to be able to respond to you. Our pictures on Booking.com, Agoda and other Online Travel Agents were taken by professional photographer. What you see on the picture reflects what’s Inside the room. Most of our room are newly renovated, It is well lighted...

Grand Rapids, Michigan
Reviewed 4 June 2015

We stayed one night in Cebu before heading to Bohol. This was a good place to stay. Clean room. Ok internet. Breakfast was "meh", but at least it was something. Staff gave good recommendations and where helpful catching a cab. We walked to dinner at the Lighthouse Restaurant - good Filipino choice. Nice good - would recommend. Fine for one...

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Helpful?
Thank kikikarpus
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Kikikarpus, Thank you for staying with us for a night. We are glad to know that despite of your breakfast we were able to satisfy you stay. With regards to our location, were situated at a residential area which is very convenient when you get around the City. It is an escape from a noise pollution and growing traffic...

Petaling Jaya, Malaysia
Reviewed 20 April 2015

Palazzo Pensionne is a little out of the way, hidden behind some inner roads of Cebu City. The airport taxi man had a hard time getting us there having to stop to ask for directions. The place is decent, generally clean. Each time we enter the room, it smells musty. After turning the AC on for a few minutes, the...

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Helpful?
Thank JoshShoeString
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear JoshShoeString, Thank you for staying at Palazzo Pensionne for a day. And Thank you very much for your compliments and comment in Trip Advisor. Our location is at a secondary road, like most budget hotels are located. Most of the taxi drivers know’s our place, but to some new taxi drivers. They are not familiar with the road and...

Washington DC, District of Columbia
Reviewed 10 April 2015

This was a last minute booking as I was supposed to go to Bohol from Cebu but decided to stay in Cebu for one more day. Saw this hotel had some good reviews so I decided to book it last minute. Really impressed. The room was better than expected, it was quite spacious. They had breakfast included and the staff...

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Helpful?
1Thank Avril H
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Avril H, Greetings from Palazzo Pensionne ! Thank you for taking the time to post your comment in Trip Advisor. We are inspired by your positive feedback. We are giving our best to be at par with 5 star hotels even we are on a budget hotel segment. We ( Palazzo Team ) would like to Thank you for...

Reviewed 17 March 2015 via mobile

Although we stayed at the palazzo one night, we were very impressed with the quality of the place. It was very clean, the rooms are big and inviting, and the service is good and helpful. There were 2 things that were less good. One, the shower water, which only got hot when you put it on the highest pressure- which...

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1Thank Naama1

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about Palazzo Pensionne

Address: 49 Sepulveda Street | Brgy. Zapatera, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $33 - $45 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Palazzo Pensionne 2*
Number of rooms: 24
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Also Known As:
Palazzo Pensionne Hotel Cebu City
Palazzo Pensionne Cebu Island/Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Pensionne staff and other travellers.
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Questions? Get answers from Palazzo Pensionne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The standard room is great and great value for the money”
 of 5 bubbles 65mikaelk, 17 Jan 2017 | Read review
“Second floor”
 of 5 bubbles marissed, 30 Aug 2016 | Read review
“It's worth staying in this hotel.”
 of 5 bubbles ellenalbinoa, 5 Aug 2016 | Read review
“Executive deluxe rooms excellent for groups of 4-5. We got the room in the third floor, no lift.”
 of 5 bubbles talavalino, 9 Sep 2015 | Read review
“Rooms closer to the lobby have better wifi signals.”
 of 5 bubbles MelissaG590, 1 Mar 2015 | Read review
5 of 5