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Pool & Beach (1197)
Room & Suite (939)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Mactan, Cebu
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 72 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Luxury
Languages Spoken
Japanese, Korean
Location
Full view
70Somewhat walkable
Grade: 70 out of 100
13Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
Punta Engano Road, Lapu Lapu 6015 Philippines
Getting there
Car HireSee all Lapu Lapu car hire
4599Reviews125Q+A100Room tips
Reviews
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Most Recent
Hotel was stunning and the staff were amazing then went to the hotel shop for some sunscreen and the shock at 2500 peso for something that was under 750 anywhere else in Cebu. It's all very well charging a premium to a captive market but nearly 300 per cent mark up is disgusting. Put a sour note on the trip for me I expect to pay premium prices for service,food and drinks etc but not that much for something so simple.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Avoid the hotel shop.
Tides buffet was great Lechon was amazong
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear Dan L, Thank you for taking the time to bring your concern to our attention. We do offer premium items, priced according to value and availability. We regret that this was not your impression. On behalf of the team, I would like to offer our sincerest apologies. We do hope you will still consider visiting us soon despite the shortfall you experienced. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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Spent a few days here with the family (multiple rooms) and we enjoyed our stay so much. Staff amazing - special mention to the Housekeeping Team, Front Desk Team (both day and evening shifts), the Pool staff, etc. The check-in (despite a line) went fairly quickly. Love our rooms in the main building. I love the amenities offered in our rooms and the many amenities in the resort, e.g. 3 or maybe 4? swimming pools, private Shang Mac beach and the highlight for me, the 'Lechon Parade' in the main restaurant. We had breakfast here daily and one buffet dinner (so elaborate, even ice cream offered at breakfast! which my baby brother loved!). Food is excellent. Service is the best. The Shang Mactan team exemplified true hospitality. Will definitely stay here again when in Cebu. Thank you to Shang Mactan team for the hospitality extended to me and my family.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Rooms we were in (main building), beautiful. True luxury in Cebu.
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear Precocious, We are truly grateful for your remarkable 5-star review! Thank you for taking the time to leave us your detailed feedback and for sharing your experience with us. We are humbled by your generous comments on our staff, guest rooms, facilities and food selections. We hope to see you soon for another memorable stay and delightful culinary journey in Mactan! We will be reopening, Cowrie Cove, our sought-after seaside restaurant some time in July. Perhaps you would want to try the Happy Hour and a la carte selections for a truly delightful Shangri-La journey! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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+1
Shangri-La has always lived up to its name as a 5-star hotel that puts its customers above everything else. I was impressed with the hotel’s security because vehicles are thoroughly checked upon entry, and guests’ bags have to pass through a scanner every time they re-enter the hotel. Our room was very clean and smelled fresh when we arrived, and a wide selection of different cuisines is available for its guests. Aside from the hotel’s nearness to the airport, getting a cab or Grab is very easy. Because the Shang Mactan used to be the country’s biggest resort, guests can spend their entire stay there without having to leave the hotel premises. Their rates are reasonable (I call it affordable luxury), and the staff very helpful. The employees are not used to speaking Tagalog though so perhaps they can brush up on that.…
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Do an early check out to avoid the queue.
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 weeks ago
Dear kristiner_1972, Thank you for your much-appreciated review regarding your experience at Shangri-La Mactan, Cebu! Guests like yourself are the reason we strive to deliver a delightful stay. On behalf of the whole team, we truly appreciate your remarkable and generous feedback especially on our security protocols, location and facilities. Once again, thank you for your patronage. We hope to see you on your next visit! Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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+1
We just stayed there overnight but we made sure to made sure to make the most out of it specially the swimming pools, breakfast, beach front. My kid loves the whole experience! Only thing I noticed was the checkin counter area was hot as hell (it was April and tempretures are soaring) no ceiling fan! On the otherside there was a big ceiling fan but not in the checkin counter area where families sit down and wait to be checked in. But over all it was alright! Breakfast buffet was all good! Different selection of food!
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Date of stay: April 2022Trip type: Travelled with family
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 15 May 2022
Dear stealthshopper, Thank you for your feedback. We are glad you and your kid loved the whole Shangri-La experience! Happy to hear that the culinary selections appeal to your liking. As for your comment on the lobby temperature, I will discuss this with the team so we may identify countermeasures, considering that summer in the tropics may get a little bit uncomfortable. We can't wait to have you back. In the meantime, do stay safe! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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My famuly and I love the ambience. The beach is great with all the fish swimming around you. It makes the experience more fun and exciting. My eldery parents and kids have fun. Further our rooms view from the balcony is the sea and the pool area which is a nice way to relax while just sitting in.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Choose to book a room with the seaview
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 11 May 2022
Dear cavenido, Remarkable 5-star review! We are glad you and your family had a fun and relaxing stay. On behalf of the whole team, I would like to thank you for your kind comments on the resort's ambiance and facilities. We hope you felt well-rested while while basking in the warmth of the tropics. Looking forward to your next visit! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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+1
Definitely one of the best resorts in Cebu Mactan. The location and facilities are great. Buffet and room service food selection are extensive and of high quality. Beach is Ok and the best you can find within Cebu Mactan area. Corals aren’t that great but there are plenty of fish during high tide. Fish feeding is highly recommended. The housekeeping staff are awesome. Special Thanks to Ramel Bihag for posting the item that i left in the hotel! I wish they keep the beach, resto and pool open till late that said Shangrila Mactan will be my home when in Cebu.
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Date of stay: April 2022Trip type: Travelled with family
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 11 May 2022
Dear Tour10461566656, We are truly humbled by your kind review. On behalf of the whole team, I would like to thank you for your kind remarks on the resort's location, facilities and buffet offerings. The fish feeding activity is truly one for the books! Ramel also deserves a pat on the back for addressing your concern regarding the Lost and Found item. Looking forward to your next visit in Shangi-La Mactan, your home in Cebu. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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+1
Life time experience. Perfect place for a week gateaway, be it business trip or family. Great location with great people with lovely personalities. Best place. Will be back soon again for my business trip. I would like to Thanks Raul, who helped alot during my stay in Shangrila. You will never regret for wht you will be paying for.
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 May 2022
Dear trustprashanna, Remarkable 5-star review! We are glad you had a great stay. On behalf of the whole team, I would like to thank you for your kind comments on our location and hotel staff. Raul definitely deserves a pat on the back, for going the extra mile in making your stay a truly delightful one. Looking forward to your next business trip in Mactan! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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The weakest among the Shangri-La hotels here in the Philippines (see my past reviews about Shangri-La the Fort and Boracay) and I here are the points as to my opinion. First, I have sent an email to inform them well ahead of time that we are spending a special occasion but we were never greeted even once. A five star hotel by definition is not only luxurious, but also capable of delivering personalized services to their guests. Also, reservation agents seem monotone and disinterested, contrary to my previous experience at other Shang properties where the reps were attentive to the details of our requests. Second, a billing dispute at one of their restaurants. The food at Tea of Spring was fantastic. However, the price of the mud crab that we ordered was not transparent on the menu. See the picture below. I was dead serious about reporting this to the consumer rights bureau. The manager acknowledged that this is due to a printing error. He offered a somewhat agreeable alternative which was to take both of our GC food vouchers worth 50usd each. The combined value of the vouchers is still more than price that he had to pay for if we strictly follow the price that's displayed on menu. We left the restaurant feeling cheated. Third, unresponsive customer service. I emailed their front desk to inform them of our not so good experience mentioned above but they did not respond. My stay at Shang Boracay and the Fort weren't perfect either but I still gave them a five star rating because of their ability to respond. Such a shame because there were good experiences. We stayed here for 3D2N. The Salt stone massage that we had at Chi the Spa is easily on our top list of massages. We had superb Chinese food at Tea of Spring - something that we haven't had in a long time. The place looks old but that adds to the charm and I like it the way it is. It's just too bad that we weren't able to capitalize on the Shangri-La brand of hospitality. Must Try: Fish feeding. Purchase a bottle of fish feed for 100php at the beach counter. The kids will love it . Lots of fish even in the shallows. Tip: Sign up for the golden circle program. The room and dining was made possible by redeeming the points that we earned from our past Shangri-La stays.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: Choose the higher floor seaview rooms. 7th or 8th floors
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1 Helpful vote
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 21 Apr 2022
Dear JuanTomas23, Thank you for taking the time to share your experience during your recent stay with us here at Shangri-La Mactan. I am truly concerned to learn of your disappointment especially pertaining to our service, as this does not reflect our Shangri-La standards. Please be assured that we will continue to work on managing our guest's experience better. I have taken note of your comments and I will discuss them with my team. Once again, I would like to sincerely apologise for those setbacks. Our team is made aware and I will follow-up diligently with the respective managers in charge, to ensure your future visits will be flawless. Despite your concerns, we are grateful to hear that Chi Spa's Salt Stone Massage, Tea of Spring selections and our Fish Feeding activity appeal to your liking. Thank you for choosing Shangri-La Mactan. We hope you will give us a chance to amend our shortfalls. We look forward to the pleasure of welcoming you back in the not too distant future. In the meantime, do stay safe! Yours Sincerely, Dave Junker General Manager Shangri-La Mactan, Cebu
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Kudos to the staff of Shangrila Mactan. Very accomodating. Superb service. To Sir Darren, John Paul and Jeffrie in Buko Bar. Thumbs up for the excellent service. We had a very good lunch and awesome time with the family. The kids also had a very fun time in their playhouse. Very safe for kids as they sanitize them every 2 hours. 👍🏻👍🏻👍🏻👍🏻👍🏻
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Date of stay: April 2022Trip type: Travelled with family
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 18 Apr 2022
Dear zebinac2022, Remarkable 5-star review! We are glad you and your family had a great week-long stay with us. It’s always a joy to learn of such delightful feedback from our guests. We truly appreciate your wonderful comments on our service. I will definitely make sure Darren, John Paul and Jeffrie all get commended for a job well done. We hope to see you soon for another tropical adventure! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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It's been two long years since we've stayed in a 5 star hotel especially at Shangri-la. For this trip it was purely business. Glad that the service is still good and will be back again soon for another business trip. Won't stay at any other hotel in Mactan.
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 11 Apr 2022
Dear 323bentg, Thank you for taking the time to leave us a review and for choosing to stay with us while on your business trip! We do make sure the team remains consistent in delivering a delightful experience for our guests. We hope all went well despite the 2-year hiatus. Looking forward to your next visit. Perhaps, for a quick tropical staycation in Mactan? In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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PRICE RANGE
US$184 - US$287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Claim Your Listing Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Giuseppe Pizzeria & Sicilian Roast, Tides at Shangri-La's Mactan Resort & Spa, and Acqua at Shangri-La's Mactan Resort & Spa.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese and Korean.