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Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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3,464 Reviews from our TripAdvisor Community

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Metro Manila, Philippines
Reviewed 2 days ago NEWvia mobile

There is always something for the whole family when one stays in this resort ... a beautiful beach for the beach-lovers, peaceful pools, fun pools for the kids, as well as other activities for all ages. It's a complete vacation in one location.

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Helpful?
Thank jolina_sy
Reviewed 2 days ago NEWvia mobile

This was our second stay in two weeks and having had a one and half hour wait for our room to be available upin check-in on our first stay we made sure when making our second reservation that we asked the hotel to advise us what time we should arrive in order to be able to go straight to our...

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Thank Mae G
Makati, Philippines
Reviewed 3 days ago NEW

Had a business event with usage of function rooms. The rain did not dampen the supposed to be venue for dinner, the resort was quick to an alternative venue, without hassle. Professional in dealing with guests and attentive in our needs.

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Helpful?
Thank Mary ann H
Chinese PinkAddict in Malaysia
Reviewed 4 days ago NEWvia mobile

Birthday visit with family -- my sister and Mom's birthday. Last visit was 10 years ago. They maintained everything perfectly. The grounds, pool, rooms, beach and facilities. Top notch, nothing looks run down, quite a feat for such a hotel by the sea. Took the Panorama Sea View room, worth the payment when you walk in you'll be awed by...

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Helpful?
Thank PinkAddict
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear PinkAddict, Belated happy birthday to you, and thank you for the marvelous review! :) I agree with you – like fine wine, the resort only gets better with time. It’s such a delight to hear high remarks from a returning guest like you. Having visited the resort ten years ago, I’m glad you still felt the same Shangri-La bliss...

Reviewed 4 days ago NEW

My mom Gemma and dad Eli had their 50th wedding anniversary on May20,2017, with an intimate luncheon for 50 of our closest family& friends. Myres Llido , quality improvement manager and Jomarie Maghari, Tea of Spring F&B manager made it beyond perfect when they assisted us from to hold the affair at Mactan ballroom 1, with food from Tea of...

Review collected in partnership with shangri-la.com
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Helpful?
Thank emickb
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear emickb, It always excites us to create memorable celebrations for our guests, and we are simply thrilled that you found your own experience beyond perfect. :) I’m especially overwhelmed by your outstanding remarks to Myres and Joemari; trust that I will share your message to them and to the rest of the team. We look forward to making more...

Reviewed 4 days ago NEWvia mobile

The Resort was awesome! Kids loved it there with all the activities for them - be it swimming in the numerous pools or in the beautiful waters with lots of fish! They enjoyed their first time donning a snorkel. The rooms, though a bit old, were very spacious and clean. Lovely hotel. Relaxing vacation. The Ocean Wing is the best....

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Helpful?
Thank IMm29
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear IMm29, Fantastic review – I’m thrilled to know you had an excellent holiday with us! You’re right, staying at the Ocean Wing comes with exclusive perks and privileges. Aside from owning an elegant accommodation with panoramic views of the sun, sea and sky, guests also have full access to the Ocean Club Lounge. We thank you for your lovely...

Reviewed 5 days ago NEWvia mobile

The place is awesome. Very good customer service. Guest felt at home. Welcomed by the hotel GM Rene. Service is personalized. So Excited and looking forward to the chocolate tour experience this afternoon. A must stay when you travel Cebu City , Philippines.

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Helpful?
Thank mildred v
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear mildred v, Wow, wonderful remarks like this never fail to paint a smile on our faces! In behalf of René, it was our pleasure to welcome St. Peter group to our idyllic paradise.  Thank you for your splendid remarks – it always warms my heart every time guests like you commend our service. I do hope you had...

Zephyrhills, Florida
Reviewed 6 days ago NEW

Shangrila in Mactan is a beautiful property with service oriented staff. The room was good, the breakfast buffet was great. Beware of the evening buffet at the Tides as it is super expensive especially for people who do not eat a lot at any one meal. I did not notice the price and it would be better if it were...

Review collected in partnership with shangri-la.com
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Helpful?
Thank PascoBob
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear PascoBob, Thank you for your lovely feedback about the resort and our service. Although, I’m quite appalled to hear your sentiments about our dinner buffet price, especially since we offer a wide range of international cuisine and well-loved specialties. Should guests wish to dine at Tides without availing of the buffet, we do have a la carte menu as...

Reviewed 1 week ago via mobile

Came here for a short getaway, staffs are friendly, atomsphere here is so relaxed. Very recommend for family, many activity for kids to attend! Definite need to go Oslob for wale shark watching, its worth once a life time!

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Helpful?
Thank KristineKKim
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear KristineKKim, What a splendid review! The resort is indeed a seaside oasis, away from the hustle and bustle of the metropolis. You’re right, a visit to our gentle giants in Oslob is one of the unique experiences guests can enjoy when in Cebu, and I’m glad you got to witness that. I’m thrilled to know you had a fantastic...

Cebu City, Philippines
Reviewed 1 week ago

One thing I love about first class hotels like this are the customer service. They really exceed my expectations. They really go out of their way to help you out. Aside from the place is relaxing, its nice to be pampered from time to time.

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Helpful?
Thank Em-em G
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Em-em G, Thank you for such a heart-melting review. We are truly blessed to have guests like you, who appreciate the things that we do to make your stay special. We’d love to have you back so you can taste fresh cuisine, discover more unique places inside the resort and witness the colorful hues in the sky once more....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $379 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Travelocity, Booking.com, Orbitz, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 22 May 2017 | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 17 May 2017 | Read review
“Better view of the atrium area”
RazieLanne, 15 May 2017 | Read review
“Ocean Wing, Top Floor”
Stan040, 14 May 2017 | Read review
“get the rooms with a sea view if possible”
567farahc, 12 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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