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Shangri-La's Mactan Resort & Spa

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3,223 Reviews from our TripAdvisor Community

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Showing 2,434: English reviews
Reviewed yesterday NEWvia mobile

Amazing Belgian waffles and big breakfast at tides restaurant! Paolo was a very nice host to us and very friendly staff. Would recommend to everyone! Just went for breakfast and also the shakes are amazing.

Thank Keaton D
Seabeck, Washington
Reviewed yesterday NEW

I paid for a room with a view of the ocean and they gave me a room with a view the parking lot. Because of the delay in getting me in the rovht room i dodnt get a room until after 600. When i asked for an extended check out they denied my request even though it was their fault...

Thank Michael R
Cebu Island, Philippines
Reviewed 2 days ago NEWvia mobile

Shangri-La is the only beach I want to go to in Mactan which is 30 minutes away from the city. Their beach is clean. The green stuff are being raked early in the morning and before 6PM. Not stony just sand, you can see the fish swimming with you. The rooms are well cleaned, well maintained. You wouldn't even want...

Thank YourDivineLove
Metro Manila, Philippines
Reviewed 2 days ago NEWvia mobile

Shangri-La never fails when it comes to exclusive hotels, but this one has an incredible amount of space that is very hrd to find. Located on a coast of Macran Island pretty much close to nothing, Shangri-La is and ideal place where to spend some quality time with your family or partner. The property has everything you can need from...

Thank Detail_Seeker
Reviewed 3 days ago NEW

Cleanest resort with complete amenities, allnstaff from check in counters , room service, restaurants, beach, pool, spa , everywhere All staff are well trained and very Service oriented and accomodating 😍

Review collected in partnership with shangri-la.com
1Thank melbadng
Reviewed 3 days ago NEWvia mobile

My husband and I recently stayed at this resort for an Entrepreneurial Organization event. It was beautiful in every way. We were welcomed at the door with a flower for my wrist and a welcome drink. We were escorted to our beautiful ocean view room. The facility was beautiful with many amenities. The pools and grounds were wonderful. The buffet...

Thank Kathryn T
Kobe, Japan
Reviewed 4 days ago NEW

Stayed for 3 nights in January, and we loved it. The resort is huge, and although it was a lot of guests, we never felt that is was super crowded. We stayed at the Ocean wing, so we had a extra pool to use (the pool next to restaurant Acqua is only for Ocean wing guest.) But why stay at...

Thank Cathinka H
Hong Kong, China
Reviewed 5 days ago NEW

This was the second hotel we stayed at in Cebu. It looks and feels like a resort hotel. I was told that one could just walk to the beach and snorkel there. I didn't have a chance to do so, but friends who did it enjoyed it. They think it would be a nice place to bring young kids. Our...

Thank C K
Reviewed 5 days ago NEWvia mobile

Been to various of shangrila hotels worldwide, and all i can say is they do have always this luxury atmosphere. Stayed in the new year and the party was very great! Unique in every way, and hope to stay here again very soon. Guys from the concierge were very helpfull. Keep it up shangrila!!

Thank christhomas234
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear theaterboy, Wow, I’m truly honored that you have named our tropical wonderland as the “best resort in Cebu”! I agree with you, time really seems to slow down when in paradise, especially when you’re having a ball of a time! Having said that, I truly hope you would visit us again as we’re cooking up fresh cuisine and building...

Hong Kong
Reviewed 6 days ago NEW

Shangri-La may have been around for years, but their standards have not dropped one bit. Service is excellent, rooms are spotless, bathrooms are mold free (very hard to do in the Philippines!), the food is great and the children's active zone play area, swimming pool and kids activities are just fantastic. Our 5 year old daughter had lots of fun...

Thank junebug75

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $419 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Shangri-La Hotels and Resorts and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you go to the buffet show its fun”
 of 5 bubbles D6331TJmichaelr, 22 Jan 2017 | Read review
“You may want to choose a room with a view of the ocean”
 of 5 bubbles kokorai, 17 Jan 2017 | Read review
“Ask for a quiet room at the time of booking.”
 of 5 bubbles 993shanef, 12 Jan 2017 | Read review
“Get a ocean view room”
 of 5 bubbles 3kurtm, 11 Jan 2017 | Read review
“get the higher floors, and the ones with ocean view.”
 of 5 bubbles aslazaro1, 10 Jan 2017 | Read review
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