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Shangri-La's Mactan Resort & Spa

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3,325 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

My sixth year coming to this hotel, and again we had an excellent experience. Great for kids, fabulous beach with coral reefs right off the beach. Pools galore, good gym (although they could do with improving/updating a few pieces of equipment) and fabulous food. The service at Tides restaurant is probably the best I have come across and the food...

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Helpful?
Thank Simon Y
Cebu City, Philippines
Reviewed yesterday NEW

My wife and I checked into the Shangri-La for two nights to celebrate her birthday (Tuesday to Thursday). We loved the food and service at both Tides and Acqua restaurants. The facilities and service at the Spa have noticeably improved. The rooms were impeccably clean and well-maintained. The pools and grounds were also extremely well-maintained. Missed the beach but we...

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Helpful?
Thank gerrybrodriguez
Quezon City
Reviewed 2 days ago NEW

Overall a bit pricey, but it will always be a special place for us. The staff, are only people and do make mistakes like all of us, but they don't fail to try and deliver with their services. You can't feel anymore secure with your children and belongings in this place! What a great place for families! We in fact...

Review collected in partnership with shangri-la.com
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Thank katillac18
SINGAPORE
Reviewed 2 days ago NEWvia mobile

Our 2nd time back. Wonderfully genuine and friendly staff. I know many said the food isn't great..It was pretty good..Kids sections with daily pancakes, eggs, rice and dishes for Asian pallettes and a colorful array of sweets and desserts. Adults can get their fix of fresh sashimi, vegetarian food. Fantastic Indian chef with a good selection of curries. Korean food...

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Helpful?
Thank ahlai
Lakewood, Washington
Reviewed 3 days ago NEW

Gorgeous resort but watch out!!! If you are a foreigner (anyone who is not Filipino) you will be charged at the "foreigner rate" which is extremely expensive. It's already an expensive place, but it was $200 more for us when we checked out. We were never informed at check-in about this & the supervisor was not upfront. It's too bad...

Review collected in partnership with shangri-la.com
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Helpful?
Thank char1616
Tokyo, Japan
Reviewed 4 days ago NEW

The hotel staffs are amazing! So warm and ridiculously friendly! Our goal of this vacation was having fun time with our 4, and 2yrs old, The hotel had everything for relaxing family vacation. We ended up without sightseeing in city center or mall, but that was JUST good enough, hassle free with tired kids! Let them play in the pool,...

Review collected in partnership with shangri-la.com
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Helpful?
Thank ab0ng
LAS PINAS
Reviewed 5 days ago NEW

My family loves to stay here. The waterplay area and fish feeding are my children's favorites. It rained on the second day of our stay but we were still able to enjoy it and spent the afternoon at the adventure zone. We had a wedding/renewal of vows ceremony at the Cabana and it's the perfect spot for that intimate event....

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Thank Allet_AlletV
Orlando, Florida
Reviewed 5 days ago NEW

The Tides restaurant at this property is very good, I enjoyed the experience from beginning to end. The restaurant lived up to its reputation. The bread was fresh and so tasty. The cold food was awesome and all the hot stations had excellent selections. Can't wait to go back.

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Helpful?
Thank steven H
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear steven H, Thank you for the excellent review! Our vast spread of international specialties at Tides make dining a gastronomic feast. I’m beyond thrilled to know you had a delightful holiday with us. The team and I would love for you to try our other award-winning restaurants such as Acqua, Cowrie Cove or Tea of Spring. Until then, discover...

Reviewed 6 days ago NEW

My experience at the Shangri-La Mactan was very average. I was expecting a lot more considering this is a 5 star hotel. The pros are that the beach is nice and it's a great snorkeling location. If you have children, they have a lot of activities and a designated area for them. They also have a shuttle service to and...

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Helpful?
Thank Kphi
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Kphi, Thank you for sharing your experience with us. I’m glad you appreciate our beach, Marine Sanctuary, shuttle service and wide breakfast buffet. On the other hand, please know that I acknowledge your suggestions to the hotel and its staff, especially as we continue to work on revamping our guest experience. Nonetheless, thank you for your kind remarks and...

Singapore, Singapore
Reviewed 1 week ago

A wonderful resort to bring yours kids due to the huge variety of facilities catered. The one thing that set this hotel from other 5stars resort is their staff. Very attentive, friendly,helpful n accede to your requests asap n with warm hospitality too.

Review collected in partnership with shangri-la.com
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Helpful?
Thank ccjlaguna100
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear ccjlaguna100, You’re right, the resort is indeed a favorite playground of kids from around the world. I’m glad your family had a ball of a time with us, and I do hope you come back; we love having kids around! There’s still so many sights to see, flavors to taste and wonderful moments to create here in our tropical...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $406 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Travelocity and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
53 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean club for the best sea views”
 of 5 bubbles , 23 Mar 2017 | Read review
“Choose sea-view over garden view rooms. Better still is Ocean Wing: better views, infinity pool, and access to beach.”
 of 5 bubbles gerrybrodriguez, 23 Mar 2017 | Read review
“Ocean Wing rooms on the ground floor have a bigger balcony.”
 of 5 bubbles MattAshe, 14 Mar 2017 | Read review
“Ask for the Ocean Wing if you want views of the seaside but be prepared for noise from the live band. They end before midnight though.”
 of 5 bubbles sipengw2016, 5 Mar 2017 | Read review
“It's better to swim at the beachfront than the pool.”
 of 5 bubbles 345kime, 2 Mar 2017 | Read review
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