We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$280*
US$258*
Great Deal
US$261*
US$261*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,466 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Mactan Resort & Spa
See the most recent reviews
Showing 2,605: English reviews
Adelaide
Reviewed 5 January 2016

Our family of three stayed in the resort from 27th November 2015 to 2nd December 2015. The initial part of the stay was complicated by a drainage problem in the toilet, resulting in a change of room. However, this was well handled by Mr Rene Egle from the resort and was greatly appreciated by my wife, daughter and myself. The...

 Report
Helpful?
1Thank koh0042
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear koh0042, It was a pleasure to meet you and I am happy that we were able to resolve the issues you initially had. Thank you for the great review on our facilities and the services you have received which I will definitely share with the team! I do hope that you will be visiting us again in the future...

Casablanca, Morocco
Reviewed 4 January 2016

Excellent resort, all the family has enjoyed, from parents to the younger kids. All services were great to make our holidays excellent: guestrooms, food and beverage, activities, spa. We would enjoy to come back.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank jeromefleury
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear jeromefleury, Thank you for the great review-- short and to the point! The team and I look forward to having you with us again on your next holiday to Cebu. With best wishes, René D. Egle

Santa Clara, California
Reviewed 4 January 2016

We stayed here from Dec 24, 2015 - Jan 2, 2016. The resort looked to be full during most of this time. We had reserved a room in the ocean wing. Airport transfer was smooth, but check in was delayed due to no room available. We went back after eating lunch in Tides and got into our room about 4...

 Report
Helpful?
1Thank Lawrence S
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Mason S, I was delighted to read your review, and especially appreciate your kind words about the team which I have shared with them. Thank you as well for pointing out the beach lounger reservations, we will address this with the beach team. I look forward to welcoming you back- perhaps at the next year-end countdown? With best regards,...

england
Reviewed 3 January 2016

In summary this place is a fantastic resort, with lovely rooms, great food in the buffet restaurant (Tides) and the Italian (Acqua), very friendly and helpful staff and a small idyllic private beach with coral garden. But everyone says this, so I really want to use this review to give you a little bit of advice: 1. Everything on the...

 Report
Helpful?
Thank S_and_L_R
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear S_and_L_R, Thank you for your comments and recommendations, I am glad you and your family had a nice holiday. On your next visit, may I suggest to join our daily snorkeling safari so you can explore the marine sanctuary, or any of our other daily complimentary activities. The team and I hope to welcome you back to Mactan soon....

Reviewed 3 January 2016 via mobile

I have stayed here many times. The staff are the best ever. In no other hotel in the world have I met such helpful staff. The hotel has all the facilities needed for any type of traveller. I needed once a doctor during the day and found out there was one in house! Rooms are excellent. Fully equipped with everything....

 Report
Helpful?
Thank Andy B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Andy B, It is always nice to hear from our loyal guests; I will certainly share your encouraging words with my team. I look forward to having you stay with us again. Sincerely, René D. Egle

Reviewed 3 January 2016

I must say this was the first (and single) time I've stayed at a Shangri La Hotel. The hotel is beautiful and the staff is generally nice and helpful, although I feel many of them are inexperienced (which I don't expect to find at Shangri La). Must say what they lack in experience they make up for in sympathy. What...

 Report
Helpful?
Thank Sara S
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Sara S, Thank you for taking the time to share your review, I have noted your comments and rest assured they will be taken into consideration as we look at enhancing our overall guest experience. I hope to welcome you back to Mactan soon. With best wishes, René D. Egle

Auckland, New Zealand
Reviewed 3 January 2016

Stayed here with family to attend a wedding. Good place to relax, enjoy the scenery, and enjoy the excellent food. There are activities for every one, young and old. My daughter enjoyed the indoor play area and the outdoor kids pool. I required urgent dry cleaning for my tux, was collected and returned to me promptly.

 Report
Helpful?
Thank KA0007
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear MP0007, What a wonderful review. I was very pleased to read how you enjoyed your stay, and hope you will return for another relaxing holiday in Mactan. With very best wishes, René D. Egle

Hong Kong, China
Reviewed 2 January 2016

We went for a friends wedding here and stayed for 3 nights with old wings as the new wings were fully booked. We also got sea view and park view which were stunning and breathtaking. The rooms have balcony and very clean and the free snokek and cheap yachting class were all fun. We loved it here, and the restaurants...

 Report
Helpful?
Thank Amy Y
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Amy Y, Wow, I'm happy you were able to try our activities and each of our restaurants as well! I'd like to suggest that you book a signature treatment at CHI, The Spa the next time you come to visit us -it will be a memorable experience, too. With best regards, René D. Egle

Kuwait City, Kuwait
Reviewed 1 January 2016

The place sits on a huge property offering various activities that could really keep any age level engaged however a false alarm situation was a big, big downer. Here's what happened: Before 5am we were woken up by the PA (Public Address) system asking everyone to evacuate due to an emergency situation. Heeding the announcement, along with other guests who...

 Report
Helpful?
Thank aimmeus
Reviewed 1 January 2016 via mobile

Thanks to the whole Shangri-La's team in cebu Mactan we spent wonderful Christmas time with friends and family. Excellent for leisure, exceptional spa with very professional therapists. Lots of different activities for kids and bigger ones. Perfect!

 Report
Helpful?
Thank Sophie M
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Sophie M, Thank you for an excellent review! I am glad to know that you had a terrific Christmas holiday here. I hope on your next visit, you will be able to try some of our signature restaurants as well. My team and I look forward to welcoming you back. Sincerely, René D. Egle

3,743 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3226)
Viewed
Hotel & Grounds (570)
Viewed
Pool/Beach Area (653)
Viewed
View from Room (152)
Viewed
Dining (160)
Viewed
Family/Play Areas (25)
Viewed
Bathroom (51)
Viewed
Room/Suite (236)
Viewed
Business Centre/Function Rooms (13)
Viewed
Other (1366)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Room/Suite (10)
Viewed
Pool/Beach Area (14)
Viewed
Hotel & Grounds (8)
Viewed
Dining (10)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (1)
Viewed
Other (14)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Movenpick Hotel Mactan Island Cebu
3.1 km away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
3,109 reviews
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
672 reviews
4.6 km away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $379 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotwire, Hotels.com, Booking.com, Expedia, Orbitz, Agoda, Travelocity, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
Ask a question
Flushing, New York

See all questions (54)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 22 May 2017 | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 17 May 2017 | Read review
“Better view of the atrium area”
RazieLanne, 15 May 2017 | Read review
“Ocean Wing, Top Floor”
Stan040, 14 May 2017 | Read review
“get the rooms with a sea view if possible”
567farahc, 12 May 2017 | Read review
5 of 5
Agoda.com
US$258* /night
View Deal
Hotels.comUS$261
Orbitz.comUS$261
TripAdvisorUS$261
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates