We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

3,280 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Mactan Resort & Spa
See the most recent reviews
Showing 2,481: English reviews
Cebu City, Philippines
Reviewed 22 June 2015

The quality of their service has really improved through the years. It was already good before but now it's even better. I love the king sized bed. It's extra bigger. Food is simply superb! Total and overall package is excellent!

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Ram_B1969
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ram_B1969, Thank you for your wonderful feedback. We would love to see you again in the resort. Sincerely, Marco Vazzoler General Manager

Shenzhen
Reviewed 21 June 2015 via mobile

Arrived to the hotel from the airport by shuttle bus, I gave my cupon for the luggage to the staff, I was waiting in the room for 40 minutes to get my luggage, then I had the call the concierge to take care about it, it takes another 15 min. No amenities in the room as I supposed to receive...

 Report
Helpful?
1Thank StefanoChef82
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear StefanoChef82, My sincerest appreciation for taking the time to share this feedback. Trust that I have shared your kind notes with the team as we work tirelessly for continuous improvement of our services and facilities. Please do not hesitate to contact me at marco.vazzoler@shangri-la.com for any other feedback. I hope to have the opportunity to welcome you back and...

Hong Kong, China
Reviewed 20 June 2015

For a family holiday dont hesitate to book here (We were 2 ad & 3 kids) Most impessive were the staff. Genuine smiles all round. I am in the travel industry and spend half of the year travelling, staying in hotels around the world. For a resort hotel this is as good as ive seen. Lots of thought has gone...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Ben W
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ben W, Thank you for your wonderful feedback. It delights us that we have managed to impress a well-heeled traveler like you. We look forward to welcoming your family back to the resort soon. Sincerely, Marco Vazzoler General Manager

Reviewed 20 June 2015 via mobile

excellent food, service and guest rooms. Get the Deluxe sea view room(main wing) and have the best view of the main pool and ocean. Excellent breakfast at Tides. Tea of Spring, Cowrie Cove, Buko Bar, scoops, Acqua, and Lobby Lounge are other dining options in the resort.

 Report
Helpful?
Thank Carina Denise S
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Carina Denise S, Thank you for rating us excellent. Nothing is more satisfying than knowing we have served our guests well. We look forward to welcoming you again. Sincerely, Marco Vazzoler General Manager

Melbourne, Australia
Reviewed 19 June 2015

I wasn't going to bother reviewing this hotel, but when I had a look at its reviews I felt like I should - I don't know why it is scoring so highly, I thought it was fairly average. Firstly, the breakfast wasn't great, and if you want to order off the menu (you do - the buffet wasn't at all...

 Report
Helpful?
1Thank Natalie N
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Natalie N, Thank you for your very candid feedback on your last stay. We are glad that you enjoyed our spa and gym facilities but note that you found us lacking in some areas. We will take a look into these areas to see how we can improve guest experience. While it is true we cater to families, there...

manila
Reviewed 19 June 2015 via mobile

Of course...another superb experience in this place. Lovely and customer oriented employees, clean facilities, outstanding view. Now i have 2 kids and they both enjoyed the kids area and also the "water theme park" as well. You really indeed get what you paid for....or ever more!!!hope to be back here...a great family staycation haven.

 Report
Helpful?
Thank vcvaldez
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear vcvaldez, We are glad your family enjoyed your last stay. Thank you and we can't wait to welcome you back! Sincerely, Marco Vazzoler General Manager

Metro Manila, Philippines
Reviewed 19 June 2015

A couple friend of mine had to cut their trip short so they offered me to use their last booked day at Shang. I was staying at Be Hotels so this upgrade was a definite no brainer. The room was impressive with a such a huge king-sized bed. The hotel facilities and amenities were top notch. It's sad that I...

 Report
Helpful?
Thank Andrew B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear AndrewB, We are glad you had an opportunity to experience our resort, even just for a brief time. We hope this short stay would make you want to come back and enjoy more of what our resort has to offer. Thank you. Sincerely, Marco Vazzoler General Manager

Seoul
Reviewed 19 June 2015

This is a fantastic resort. The swimming pools, the restaurants and bars, the rooms and the entire property are really nice. It is located about a 15 minute ride from the Cebu airport, which makes it a really convenient place to stay. There's not really anything near the hotel (i.e. easy walking distance) except for a couple of small shops...

 Report
Helpful?
Thank Darren K
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Darren K, Thank you for describing our resort as "fantastic". We are thrilled that you have been delighted throughout your stay. We look forward to welcoming you back soon. Sincerely, Marco Vazzoler General Manager

Philippines
Reviewed 19 June 2015

Stayed here last December 2014 (1 room for me and my husband) and then came back May 2015 with our families (checked in a total of 5 rooms), both times was a great stay. Frontdesk officers very accommodating, bellhops too. Housekeeping persons and other employees you meet are very friendly. Lifeguard, waiters, waitresses and even the interns were very friendly...

 Report
Helpful?
Thank MariaJLa
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear MariaJLa, Thank you for your loyalty - it warms our hearts when guests come back again and again to enjoy our hospitality. We certainly will look into how we can improve the check-in experience, as you have mentioned. Our pillows are from Comfy Living, by the way. We look forward to more family vacations with you. Sincerely, Marco Vazzoler...

Seoul, South Korea
Reviewed 19 June 2015

Summed up in one word – excellent. Totally worth the cost. We are a family of five, with three girls, ages 11, 9, and 7. This was our first family vacation to Philippines and first time at a Shangri-La, so we have nothing to compare it to. We chose Shangri-La Cebu because of the TripAdvisor ratings, and because they respond...

 Report
Helpful?
Thank 90ivan2015
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear 90ivan2015, We are extremely delighted reading this wonderful feedback. It is our pleasure to have introduced you to the Shangri-La brand of hospitality and to the beautiful island on Cebu. We hope you make it a family tradition to spend your holidays with us. Thank you, and we could not wait to welcome your back. Sincerely, Marco Vazzoler General...

3,526 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3009)
Viewed
Pool/Beach Area (622)
Viewed
Room/Suite (226)
Viewed
Hotel & Grounds (541)
Viewed
View from Room (143)
Viewed
Business Centre/Function Rooms (13)
Viewed
Family/Play Areas (24)
Viewed
Bathroom (47)
Viewed
Dining (146)
Viewed
Other (1247)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (14)
Viewed
Room/Suite (10)
Viewed
Dining (10)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Movenpick Hotel Mactan Island Cebu
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 85 in Cebu City
2,915 reviews
Show Prices
Show Prices
Show Prices
3.1 km away
Bluewater Maribago Beach Resort
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
630 reviews
4.7 km away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $411 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Travelocity and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
52 questions
Ask a question
Flushing, New York

See all questions (52)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont forget to mention when making a reservation ahead if celebrating a special occasion ( they can throw a surprise for you).”
 of 5 bubbles jasonerwingo, 20 Feb 2017 | Read review
“Ocean wing for the quieter pool!”
  • The valentines surprise organised by my bf
 of 5 bubbles KarenC89x, 16 Feb 2017 | Read review
“ocean view rooms are great”
 of 5 bubbles mariakris, 14 Feb 2017 | Read review
“Ocean wing hotel is worth it.”
 of 5 bubbles summa100, 14 Feb 2017 | Read review
“Some of the gear in the rooms is aged and noisy, tell the staff and change your room because odds are its can not be fixed during your stay.”
 of 5 bubbles kaptainapptech, 13 Feb 2017 | Read review
5 of 5